Deepak Bhaskaran

Review of Gwinnett Place Honda

Copy pasting an email sent out to David Redmond, P...

Copy pasting an email sent out to David Redmond, Pre-owned Sales Director.

Hello David, thanks for reaching out to me. I am in the market for a preowned Honda CRV and i'd picked Gwinnet Place Honda to be the first stop for finding the perfect car.

We came in a little late on Friday night, with about 30 minutes to closing. The gentleman who worked with us on the sales team, was very nice. He showed us a few cars that fit out requirements (cost around 15k, reasonably low miles etc). The car we really liked was a Honda CRV 2011, with 40k miles or so. The cost price was 16,999 and this was a little above my budget but i asked the sales man what he could for me and how much flex was there in the car. He said he might be able to get 16,500 and I said I could do 15,500.. I was hoping we would end up somewhere in the middle or that the sales man or his manager might be able to work out a deal for us without either of us losing out. But that was not to be. The manager, I think, Ronnie was his name came and heard us out. All he said was a curt '16,990 is final'! No attempts to work with us, nothing to try to win our business, nothing. Just a curt '16990 is final'. So when you said you trusted that our needs were met courteously, the answer is a qualified yes. The salesman was courteous but thats more than I can say for your manager and his curtness. Not sure what we did that the manager felt we were not worth his time. I was ready to do 15,500 for the car and I would have paid in cash and picked up the car that night. But no, that was not to be. I'm not sure David, that I should return to your dealership after this. I'm still in the market, still walking around with cash but no car yet.

Regards
A troubled customer