Gruppo MultiMedica Review

I was there for a visit, very efficient and courteous staff

The evaluation is aimed exclusively at the Cup: you cannot wait hours for a reservation. The number of open and functioning branches should be increased, especially in the presence of many people waiting. Today, for example, before h. 10.30 there were 9 people but 4 working counters, due to chat or coffee break. It would take more control and above all more respect for users!
A desk should be assigned for each category: one for admission, one for admissions, one for reservations, ect. so that they are all smoother.

Waiting room first floor in front of the urp a very annoying metallic noise. From headache after 2 minutes. Answer: the piece to be replaced has been ordered and will arrive.
Without words

The emergency room at this facility is really bad, incompetent, poor, and rude staff.
Almost left an 88-year-old person to die waiting for almost 9 hours to scream in pain and to be told that it is nothing .. Moreover, she was sent home and was instead very serious ... Returned the next day hospitalized for ischimeia and also there an ordeal ... but why do you do this job if not capable sfieye ????? .. Poor people in the hands of the competent

A structure that is not very organized and aimed to fill the agendas of doctors with improbable forces, thus forcing the person and long waits. Today I arrived at over an hour and a half after waiting for a non-ASL appointment. The cleaning staff that shouts and not at all polite towards the structure and waiting people complete the clinical picture.

They moved me a month's reservation without my knowledge, they said they searched for me by phone (too bad the number to contact me is not mine) or they are incapable or they are incapable.
Today October 18, 2019 I introduce myself and they say that the server does not work .... will I be able to make the visit?

Eye examination: the organization and the doctor all ok.
1 star for the medical office that presented the chair for worn eye exams and with torn parts with the padding coming out ... no comment ...

I went today and I found myself with a nurse named Giorgia I asked her and so she told me, I really never felt very humiliated as today I am a foreigner but my parents made me grow up with great education, she scolded me like at will and then he threatened me because I told him to treat me with respect because I am the same person as her I left crying, I went to Niguarda it is really another thing they spoke to me with a lot of respect when one does she has to do a job with her heart and I realized that she wasn't there
I wonder ?? How come they let someone like her work? Who does not have the slightest respect for others however I expect someone to do something

The reservation service is impeccable!
The doctor (endocrinologist) who visited me, however, was bad, zero humanity! All this with a paid visit!

The telephone service for general information is absolutely inefficient. Furthermore, having presented me for information on chronic patients, I was told that the manager was on a lunch break (holy right) and there is no substitute.
I went to the fixed device from home and after 35 'of good music I was disconnected.
PrivveProv because it is a hospital

last week I was in the surgery pavilion as a hospital for a small leg surgery I found the staff courteous both the nurses and the doctor all available and good I really wanted to compliment (Y)

I'm sorry to report the enormous disservice to the ground floor acceptance !!!
The operators at the counters would need training on behavioral rules to keep with people who really need assistance.
In addition, as many as 16 usable branches, with over 60 people awaiting acceptance, only 4 were open and operational yesterday !! And besides, at one door there were three operators present on the same PC to solve, I don't know what problem that, given the waiting people who constantly complained about the enormous slowness, could be solved at another time.
A huge inconvenience, a considerable waste of time and a poorly organized service !!!

I went to this facility for a colposcopy, the tactless doctor, having had bad experiences with other doctors, I am terrified by the gynecologist, instead of reassuring me was a constant rebuke because I was moving and because I was complaining. Never again will I go to the multimedia. I will repeat the exam because I'm not sure even of the outcome, 3 minutes for a colposcopy.

I did an exam with SSN. The reservation through the call center was positive, operator trained and friendly. Everything went well on the day of the exam. The doctor was friendly and willing to answer my questions, I felt comfortable.

Always full of people, the organization falters a little, they prefer the diversion of patients to the private for the remains depends on the doctors who are, but they change their doctors too often

A machine for making money like an assembly line without any medical expertise, not even those much advertised in hand surgery, impossible to communicate with anyone because they drop phone calls after waiting so as not to lose the priority acquired even for hours, do not make the mistake to have you operate here, moreover very long lines every day of people waiting for the tampon all in the same acceptance room without distancing together with the elderly, frail people waiting for normal visits or physiotherapy with enormous probability of becoming infected with covid19

Endless waiting. First the drug is missing, then the doctor. Okay.

Multifunctional health center. Quite modern structure. It stands where the university dormitory was once located in Sesto San Giovanni. It covers all the various types of visits to the medical sector. It also has wards. Good staff skills.

I wanted to report the rudeness of a nephrology nurse.
at the entrance counter.
At my polite and timid request (I just wanted to know where it was
a doctor) he replied in a bad way, continuing to speak on the phone about his facts, however.
I had to find the doctor myself and she knew exactly where she was.
Such an attitude is intolerable especially in a department (dialysis) where people do not think they are all in seventh heaven!
It should be removed!
Thank you

REF TAC -DIAGNOSTICS FOR IMAGES
LACK OF ATTENTION IN THE NEEDLE CANNULA POSITIONING FOR THE INFUSION OF CONTRAST LIQUID.
IN MY CASE THERE WAS CAREFUL OF BREAKING THE VEIN RESULTING IN PAYMENT OF LIQUID CONTRAST IN JOINT subjecting PATIENT TO A DOUBLE DOSE OF THE SAME AND PROBLEMS AFTER REVIEW
QUESTION:
WHAT IS THE CONTRAST LIQUID IF THE OPERATOR DOES NOT OBSERVE THAT WHERE HAD NOT ARRIVED TO GET THERE?

An hour on the phone to book an appointment and they don't even answer you. Arrived at the office they send you away because you only make an appointment by phone?!?! What idiocy this place is.

What can I say ... Out of 15 boxes for acceptance only 4 open and hear hear. They get off work at 3.30pm. Poor people actually work too much. Hospital to avoid long waiting lists both from ASL and private. I personally have been waiting more than an hour and a half. Paying a visit. The reception staff is very arrogant and uncaring. Classic nightmare hospital system. From not coming back anymore.

Deeply disappointed, I don't know if anyone in charge will ever read this review of mine but I want to let you know the fact
on August 2, at the request of my doctor, I went to an angiologist. Visited by a doctor who prescribes an oral care, she advises me to wear elastic stockings and she makes me book an eco-color Doppler and following consultation with a team that will decide how to advise me for the best. I book and the exam is done on September 26th. the doctor who carries out the examination advises me to leave things as they are, since I do not have painful symptoms or swelling, so keeping elastic stockings for now is sufficient, together with oral care. Today, October 13th, I went to hear from the team's consultation, the doctor read the result of the echo-color Doppler and said ... "well they can be removed" "what?" I said, while I was looking at him hesitantly, I have no pain or annoyance, I just wanted to evaluate the situation since the veins of my legs seemed much more evident to me at the end.
"then lady must wear 140 denier heavy socks first class, continue oral care" writes her conclusion at the visit and dismisses me. I go out and find that my suspicion of having had to do with the same doctor who had done the exam and had said different things to me
the team that had to evaluate the exam that he had carried out was composed by himself and that's it! how to take yourself for the bottoms and make you pay an unnecessary visit, wasting time, money and hours of work

Doctors and nurses of the diabetic foot are very professional and patient

Telephone service for information truly inefficient as well as impractical as waiting times.

I thought for a long time, before writing this review, but basically, I think it is useful to inform other users of what happened to me today, at an endocrinology clinic, in this facility.
After an acceptable delay of just over 10 minutes from my appointment, the Doctor asks me to give her my reports of previous visits.
I give them to him.
At the same time, a colleague of hers approaches and they both enter the room. It was a matter of reading 3 values for each report, they were 4.
After twenty minutes of waiting, complete with a mask, I start to cough and feel the lack of air. I go out into the courtyard to breathe for a moment.
Return. I ask a nurse if it is normal to wait so long to read some reports.
He doesn't know what to tell me.
I wait a little longer.
I still go out.
I'm starting to have a slight respiratory attack.
After half an hour, I find myself forced to knock to ask to return the reports and to go home.
The door is opened for me
The colleague quickly slips away, while the doctor without apologizing, makes me wait a few more minutes, just enough time to take a look at my reports.
In conclusion, after prescribing me tests to be performed, he invites me to meet again in a year.
I came out of this very proven surgery.
I don't think I'll be back.

Bad experience !! Today I accompanied my aunt to remove the stitches as per the letter of discharge for a cardiological surgery and after an endless wait, they told us that her appointment was not shown and that there was no doctor to remove the stitches. In a hospital there is no doctor able to remove 5 points ?? Without words.

Unfortunately my experience has been tragic. Forced by circumstances to a private visit, I queued for 40 minutes at the reception. Staff not adequate neither in number nor in preparation. The feeling of being in a post office from the 1980s. Patients on hold murmur and shake their heads. Except that those who wait are often elderly and do not enjoy good health. The collection of my report was scheduled only one day a week and ONLY for one hour a day. So I had to request the holidays. But that day, I find out on the spot, the reporting physician was absent. I should have gone back the following week. By threatening to call the carabinieri, 40 minutes later I got my exam taken by a substitute, already engaged in other visits.
From a medical point of view, nothing to say. I strongly advise against it unless you have a lot of time to waste and live within half a kilometer.

A disorganized shame is nothing short of unprofessional and not competent for their internal organization! They waste a lot of time to get a little information and when you find someone who is there, you have to hope it's the right one! I hope I never deal with this hospital again!

It is 2:49 pm on 12/20/16 and I entered the PS with self-humor at 10.19 am
Green code without asking me anything
Slowly I recovered, I don't know what I had, it's the first time I'm sick in my life, my colleagues got scared because I couldn't walk without support and I was vomiting.
Well at 14:49 I go away without anyone having the slightest concern about me
Luckily I recovered by myself otherwise for this PS I could have died
.. The star is only because otherwise it did not make judgments but it is worth less than zero

A disaster! Stay away from this Dante group run by psychopaths. Covid buffer experience: outdoor queue (cold dog) of 55 minutes standing view of packed parking, with minimal assistance from staff and little respect for distances. Zero attention to privacy both while waiting and during the exam. At the counter they tell you: "yesterday the computers were stuck '(what the hell does that mean?) With reference to the online publication of the report, however published late. Veri minus.

Very detailed and precise physiatric visit with SSN. Excellent availability and professionalism. Dr. Faccenda is really good. Thank you!

I paid a visit with Dr. Isabella Faccenda. It was rude and rushed. He liquidated me in no time. Zero humanity and the rest. Such a person should not practice the profession.
It should change jobs.
Don't go to her.

Every time I bring my mother-in-law to the sixth San Giovanni multimedia, the time indicated is never respected, today November 19th 2019 it is 11.32 am sitting down to write this negative feedback from the hall, we are still waiting for x to enter, the appointment it was at 10.30.
This always happens, even in the afternoon, no professionalism there. I put 3 stars x the fact that I don't think it's a problem of other departments (I hope).
I hope the director intervenes to resolve everything.
I put my face, you have my last name if you want you can also contact me.
I hope the next service is better,
11.43 we are still out waiting for GODOT

Physiatric visit with Dr. Issa Faccenda. Listening skills equal to the ZERO, haughty and unfriendly attitude, has not even presented itself (in Italy it is not customary). I went out very disappointed, zero explanations to my questions. Approximate and very indelicate visit. As for me, certain people should work on the assembly line, not with people, especially those who are not well.

State-of-the-art hospital, excellent staff organization, doctors are very prepared. Specialist visits also under the mutual scheme are well executed.

A large hospital ....... the employees are very kind, but unfortunately they do not answer the phone, and therefore to take appointments you have to go personally to the place, in reality you do before, compared to the telephone waiting .... They specialize in hand problems, but also in the various specializations I don't know badly ..... You can use various visits and exams rather quickly, paying a special rate .... and then appointments with zero waiting to do x-rays and other kinds of exams, like ECG, paying a fee, which I don't know how much, they immediately take the exam. I go there often, unfortunately, but I feel good ....

And followed laparoscopic gallbladder removal surgery at 8 in the evening at 10 in the morning the next day I was discharged and I was fine I write the review stationed 10 days after the operation.

I'm fine thanks to all the General Surgery team and special body to Dr. Guarino.

The region's quality service should be notified so that they can contact the health department. Minimum 40 minutes to book services by telephone. Impossible to do it online, yet I do it with all the other hospitals. The urp kept me waiting 30 minutes and then dropped the line. I tried again other times: maybe there is no urp because after the usual 30-minute tape they drop the line. At the switchboard I usually tape for hours. Impossible to speak to the health management. In these conditions then you understand why you can find a place in them in a short time .... I am surprised they have not failed yet .... Last serious note: I am doing chemotherapy and it is full of doctors who circulate through the corridors without masks: if they raise it only partially and unwillingly during the performance. Bad example for patients, instead rightly forced to wear it correctly. Such a structure does not deserve the region's overpaid convention.

At the switchboard to book a visit, the boy was rude. They should not hire, unqualified people. Too bad he did not say the name otherwise I would have sent a beautiful letter. At home there are people who really want to work.

after almost 6 hours at the ps have not yet called us ... to be visited must be dying ... otherwise they take you for exhaustion

My husband and I are heart patients. Until 4/5 years ago, Multimedia for us was excellence: very good doctors, exceptional nurses, excellent services, admissions from a private clinic. In addition, there was a very efficient booking service, quick appointments, very kind staff.
I don't know what happened, but for some years now all of this hardly exists anymore. What a bad deterioration.

I have been attending the Sesto San Giovanni Multimedics for the past ten years and I have always felt good
Everyone is kind, scrupulous and full of humanity.

I have made several paid visits at this property. Starting from the rudeness of the receptionists and ending with the attitude of the doctors I have to leave a review absolutely NEGATIVE !!! Orthopedic visits that last 10 minutes without the slightest study. I almost got injured during a resonance. Bad everything ... Shameful

Good evening, February 12, I had an appointment at 10.30, at the structure of Sesto S. Giovanni, for an ecg, in view of a small one-hand operation, in day hospital. At 10.02 am, ticket time for acceptance of pre admissions, which I have kept, withdrawal, in fact, the ticket: users in the queue 28. after exactly two hours I am assigned to the counter no. 6 for acceptance and after a another hour and 50 ', finally they call me for the ecg. I do not doubt that there were many people waiting and that not all of them had only an ecg to do but, during the 3 hours and 50 I heard many complaints about waiting times. Some people close to me, said that the staff responsible for the visits, had started at 10, certainly the time decided by the structure ... I think that those who organize waiting services should keep in mind who and what to do considering especially the many elderly people who have physical difficulties giving precedence to them at least as far as possible. In any case, almost 4 hours for an electrocardiogram (about one minute) is really exaggerated!
Armando Ongari

One of the worst hospitals in Lombardy. Unable with shirts. Grumpy people. Beoti not able to handle simple practices. Shame.

For hand surgery are the numbers 1
Thank you !!!!
Great courteous and organized hospital.

After a small but no less important accident at work, I went from the emergency room of Ponte San Pietro (excellent) to Sesto San Giovanni Multimedica on the advice of a work colleague and I must say that I did well to listen to him I am feeling very well.
From the operating room, to the rehabilitation, I found qualified staff and, in addition to being kind and attentive, the young ladies at the ready and kind acceptance must say that everyone plays their role in the best possible way.
I am happy that a reality like this exists in my country and I hope it continues to exist.
Good guys I'm proud of you
Leonini Massimiliano.

Waiting to book an appointment, 10 minutes as a minimum, the switchboard does not give you time to finish the sentence or to ask two questions that send you the call to the requested study, which, however, if no one answers, will leave you to repeat from the beginning the queue and then another 10 minutes of waiting. This morning I wasted 25/30 minutes and I didn't finish anything.

Hello, my name is Luigi Prezioso and I have just made a small intervention at your home in sixth San Giovanni,
I really wanted to congratulate you for the professionalism, courtesy, precision, and organization you have.
If the structures were all like this it would be a flagship not only for Italy but I would dare to say for Europe.

I renew my congratulations to everyone from the acceptance to the Medical staff and a special thanks to Dr. ERICA CAVALLI.

GOOD JOB

PRECIOUS LUIGI

Since 2010 I have been attending this facility particularly the Cardiology department on the third floor. Competent medical team, up-to-date nursing staff, kind and attentive to the patient's needs. Having to go to a hospital, I recommend Multimedica!

And a shame I have been trying to call to book a visit to the oncologist for more than three weeks and it is always busy, I went in person and they told me that I have to book on the phone, it is a mockery that continues to drop the line.

Thanks to all the staff of the cardiology / cardiovascular department ... They were truly wonderful and professional for a carotid stenosis ...

But sorry for the audacity, as it is possible to request to speak with the switchboard operator to be sorted to the various competent offices and the wait for this operation was 16.00 minutes after which, given the impossibility to carry out the my request, I gave up and turned to another health institute. The engraved disk is useless so that it continues to inform customers that all operators are busy. The operators of the switchboard only have to sort out the calls for which I do not see why one has to wait longer than necessary. Blessed are the unemployed who work, while the employed do not make an emeritus ... or.

Booked the visit to the Multimedia I show up with my son for the accattazione.Due pseudo operators block me because the waiting room is full. Doesn't the science they have allow them to better organize appointments?, If the patient is unable to grasp (orthopedics in this case) his diagnosis he has to make. to live in a dictatorial regime with few organizational prerogatives SHAME SHAME SHAME

Excellent doctors, it's the rest that really doesn't work: especially acceptance! Unkindness, rudeness, inefficiency and inability to communicate with patients are widespread among most of the employees and the manager. Those who try to behave differently and help are bullied by colleagues.
Incredible and a pity ...

The kindness and organization of the call center is nothing short of painful. I was waiting 35 minutes at the switchboard to see if a visit was moved. This very rude Mrs. Maria replied ... if she gave me her real name ... telling me that I would have to dial another number. I politely asked if he could at least see if anything was released before my appointment and he rudely replied that he would not be able to access the agenda and that I would have to call back. Sometimes I wonder how people like this are lucky enough to have a job without the desire to work. Plus 35 minutes to book a visit ... maybe you should fix something.

Today I came to book a visit because the call center is impossible to call, I had to wait an hour and a half to be told that they could not book because I had already booked from another part. Too bad that I had just gone there to do before and because I had confidence ... I went to another clinic and they immediately booked me without making a fuss. If you want to lose customers / patients is the best technique. I will never come to take care of you ...

20 minutes of waiting x paid parking (2 euros per hour !!!!), 30 minutes waiting for acceptance, 12 people waiting in front of me, called 2 in half an hour! I left without visiting! Never again!!!

Doctors ... and above all super nurses !!! Thank you very much !!!

BUT CAN YOU KNOW WHY NO ONE ANSWERS THE BOOKING CENTER?
ON THE PC IT DOES NOT ACCEPT THE DATA WHEN IT IS A LIFE THAT I GO TO SIXTH X ANY EXAM !!!!!!!!!!!!
I HAD TO CANCEL THE VISITS X COVID AND NOW I SHOULD TAKE THEM BACK ............ AND THEN WE TALK ABOUT PREVENTION ?? !!!!!!!!!
BUT GIVE ME PLEASURE !!!!!!!!!
S V I L U P P A T E V I !!!!!!

One star is too much, embarrassing booking management TO AVOID LIKE THE PLAGUE

From 8.45 am to 11.45 am on the phone waiting for an answer for a paid reservation (moreover).
At 11.50 am tel other company that solved my problem Tuesday appointment ..... meditate people meditate

Nine hours of first aid and it's not over yet. Ruddy lady ...

Three hours of waiting to look at a report and I am still waiting.

the website does not work and therefore it is not possible to book online !!

Doors with blinders and wasters. If you have not been operated on here, you cannot request treatments (physiotherapy for example) because they officially follow a paraculo policy. The only doctor who visited me (a physiatrist) proved to be hasty and incomplete. I highly recommend another facility.

Made eye examination at hosp. San Giuseppe with the SSN for my daughter. Examination by a doctor and report signed by dr. Lucarelli who all the time went about his business with his back to us, without saying goodbye and above all without understanding the reason for the visit.

Very comfortable, everything is done; decent prices.

Nobody ever answers to the switchboard .. And nobody hears you if you have a need ... Very disappointed

Bad experiences in the past two months !!!
1) Eco transvaginal delay of 1 hour and a half and the gynecologist of an unheard of rudeness.
2) Patient of 85 years First aid for pinched finger (4 hours but it is now the
normality) postponement to the next day by the hand surgeon, appointment at 12 o'clock postponed at 14 because "the doctors are in the room but they will visit it at 14" we are at 15.40 and not even a shadow of doctors or news. At the counters they ensure the visit by 4 pm because there is an emergency but in the meantime there are 15 minutes and nobody says anything !!!!!
I repeat myself ... THE PATIENT IS 85 YEARS OLD !!!!!!
................ At 17 finally visit and tutor, surgeon and physiotherapist who have reconciled me with the whole world for their professionalism and humanity, vote 10 !! The problem of communication with the patient by the "system" remains truly unjustified, ZERO vote !!

I went as far as the x buffer but they had changed the procedure and had not updated the site ... a lot of time wasted!

Comfortable clinic. Qualified and kind staff thank you

Bad first aid, after access, hasty visit with rapid discharge without giving indications for a possible drug intake or if resolving to your doctor.

Operated on cataract this morning. I think it's all right, I'll check tomorrow. Report that the nurses or hospital staff are peasants, rude and ignorant. Doctors are not nice, hopefully competent.

REPAIRED MY UNITY WITH EXCELLENT RESULTS FOR A FLOOR IN THE LUNG A VERY AVAILABLE DOCTORS EVEN AFTER SUGGESTED SALE