The evaluation is aimed exclusively at the Cup: yo...

The evaluation is aimed exclusively at the Cup: you cannot wait hours for a reservation. The number of open and functioning branches should be increased, especially in the presence of many people waiting. Today, for example, before h. 10.30 there were 9 people but 4 working counters, due to chat or coffee break. It would take more control and above all more respect for users!
A desk should be assigned for each category: one for admission, one for admissions, one for reservations, ect. so that they are all smoother.