Every time I bring my mother-in-law to the sixth S...

Every time I bring my mother-in-law to the sixth San Giovanni multimedia, the time indicated is never respected, today November 19th 2019 it is 11.32 am sitting down to write this negative feedback from the hall, we are still waiting for x to enter, the appointment it was at 10.30.
This always happens, even in the afternoon, no professionalism there. I put 3 stars x the fact that I don't think it's a problem of other departments (I hope).
I hope the director intervenes to resolve everything.
I put my face, you have my last name if you want you can also contact me.
I hope the next service is better,
11.43 we are still out waiting for GODOT