Gateway Chevrolet Review

JR and Anthony are absolutely amazing! They made sure I got the car I wanted and a loan I was comfortable with. I will highly recommend them and the rest of the team at Gateway Chevy to anyone I know who is in the market for a car!

Shannon got me through the process as quickly as possible & I am happily driving my 2017 Silverado

Mike my service advisor is always friendly & keeps me updated. That goes along way with me

I ve purchased two vehicles and recommended both daughters there and they ve bought their vehicles there. Usually a quick process in and out which I really appreciate!

I showed up late for my appointment and Angel still got me in and taken care of. The services and wait time was awesome. They did a good job on my car and even gave me a courtesy wash. I would have to say that the overall experience was a good one and will go back there .

Customer service at this place was bad, they lost me as a customer that's for sure. I ended up going next door to Toyota and purchased there instead.

Good service my sales professional John Did a great job go see him for your next vehicle

Best experience I have ever had with a car dealership! DeQuinten Wood was an exceptional salesman, professional and honest with outstanding customer service. I would definitely buy a car here again. Best prices in town....beat the other dealer by almost 10k.

My experience in buying vehicles has always been painful. But at Gateway it was different, from my initial texts with a salesman to going in person my experience was a pleasurable one. Everyone I dealt with was very helpful and professional, I would highly recommend Gateway for your next car buying experience!

Horrible customer service from the service department. I was told it would be a couple of hours for my car to be serviced. After 2 hours and 45 minutes, I had to inquire about my vehicle. The service consultant was extremely rude about it. I then asked to speak to the service manager, he was unprofessional as well. I have to go back due to getting a recall issue fixed, but after that, I'm never going back there for service on my vehicle. I filled out a survey the last time my car was serviced, (which was my first time, and that took 3 hours as well) so not sure what they do with that information, but it's certainly not to improve customer satisfaction. And each time was by appointment. Although my car buying experince was great, I still wouldn't recommend this dealership to my family and friends.

Professional service with a smile is always provided!

Make sure you have an appointment before stopping by.

Horrible service!! Poor communication!! Will never return for anything!! Mike in service doesn't answer his phone or return messages?? Worst dealership I've ever been to!! Totally unorganized!! Stay away from here!!

I went in thinking I would get a small pre owner vehicle. Never did I imagined Mr. Ray Mendoza would work so hard, going the extra mile and then more to send me home driving a brand new vehicle. Highly recommend this place and Ray, he provided me with outstanding customer service. Go see him now!!!

this is my second vehicle through Gateway and I really love y'all staff and all, y'all really has awesome customers services and y'all work really hard to give your customers what they want and that is something that set y'all away from the rest. you have my support all the way, I make sure that I tell others about you. Omar great job and thank you so much

Zac Sheldon is our service advisor and treats us great!!!!!

It was our first time here and randomly decided to stop by after breakfast just to browse.. A little over an hour later, we left with a new truck all thanks to Alfonso! Exceptional customer service! He s nice, honest, and reasonable. He worked with us and we left very happy!
I would definitely recommend visiting him at Gateway Chevy

Super slow. Bad customer service. The sales guys were leaning on my 2018 scratching up the paint while they where outside. Check the cameras owner youll see it.

My first brand new 2020 Trax..I got they best salesmen, his name was Razz, Raspberry lol he was friendly, kind, explained well, and did an amazing job, i was very pleased with the service he gave for working hard, even though my Daughter ask multiple questions on the phone lol, he was ver patient in answering all our questions..

Paul is amazing. He is knowledgeable and helpful. I trust him.

Bat experience I'm stop at dealer to get appraisal on my truck and the sales guy make fill up to form I toll the guy I do not want to run my credit buy he doet year ways I know is my fouls because I rided my ss number that happen on 22 January I toll the sales guy the dealer do not have honor because I toll to not and on the 24 the dealer run again my credit
It is not a reliable place to buy cars what they want with the Hispanics I told the sales person that I did not run the credit because I wanted an estimate in the trade in of my Troca mectrajo some papers and told me to fill them I repeated I did not want to run the credit and anyway I was in that moment I got a message from experian who said that they gave me the credit, it bothered me and I left and that was on January 22 and the 24 they ran again It is not a good place to buy cars or are honest people I do not go back to buy with them

Nice people in a low pressure sales environment. I would go there again. : )

In 2015 I had a great experience with Gateway Chevrolet in 2018 it was a wreck (pun intended). At the end of May 2018 I got into a car accident in a vehicle I previously purchased at Gateway Chevrolet and had a 0% interest rate. My credit isn't that great now due to a couple of long term job losses in my family. I went to the dealership to get my GAP insurance information (Which they actually gave me the wrong company and phone number and not a copy of my contract it took 3 weeks to find th right company). I explained my situation to the finance guy and he said "Let's run your credit and see what we can do". He ran it and said he could help me and asked "What is important in a car for you?" I said "I need space, I have a large family" he told me to go check out the Chevy Trax which I have never heard of. He told the sales man Kevin "Go show her the Trax LS". I remember specifically the "LS" part I looked at it. It has updated features, was brand new, had partial leather seating, push to touch start, actual wheels and not hub caps, an outlet in the back and CRUISE CONTROL and felt similar in space to my Malibu so I felt okay about it. I went back to Jimmy and said sure go for it (I thought this was the car I was getting). He sent me home to wait for a approval. Got a call about an hour later with the approval. He gave me 4 color options. I went down to the dealership to sign for it and looked at the car I thought was the model I was getting. Saw the dark grey and told Kevin (sales man) that I wanted that one. I was then informed that it was not the model I was approved for and took me back out and he showed me the basic model and I wasn't happy with it. I told him this. He said "Well this is what you were approved for and with your situation there isn't anything we can do" (Seriously???) I felt tricked and grateful at the same time and was overall confused. So I chose the silver one..........They said "well this car needs to be repaired for a AC issue (It's brand new but was used as a loaner vehicle) they also lowered the price a little. I was so stupid. I signed the papers without seeing it because I felt I had no options but still glad I could get a vehicle. I got my car 6 days later. I got in it and instantly hated it. I felt like gateway was doing me a favor but they tricked me into a car that I ended up hating because I was initially shown a higher model. The one I got doesn't even have cruise control. I needed cruise control. The one I was shown had everything I needed and now I get into a car every day that I hate because I was made to feel like I had no other options. I would have rather gotten into a 2-3 year old Malibu than this car. It barely fits anything in the back space. Not even as much as my Malibu trunk. So thank you for talking me into a car and then last minute tell me I couldn't have that one or let alone giving me another option. I was a repeat customer and feel betrayed. I think they call this a bait and switch.

OUTSTANDING CUSTOMER SERVICE, GREAT TEAM WORK, HIGHLY RECOMMEND THIS DEALERSHIP FOR YOUR CHEVY NEEDS

I will never do business with this dealership again. I was sold a $4500 complete extended warranty for my used Dodge Ram pickup I bought there. I wanted complete coverage on the vehicle and the option to go to any dealership because I travel often for work. I was assured by the finance folks that I could go to any dealership When my truck required some work. I Googled dealerships to find a Dodge dealership closest to where I live in Maricopa City. I brought my truck to Tempe RAM and they ran diags found the problem and called the warranty company to do the required work. It was denied. I called the warranty company and asked why and they said I have to bring it back to the original selling dealership, unless I'm more than 40 miles away. I told them I live 50 miles away, and they said, oh no, it is where your truck is now, not where you live. They recommended I call finance department at Gateway Chevrolet to get a release to have the work completed at Dodge. That started on Tuesday. After multiple calls I finally got to talk to the finance director. He said he'd look into it and call me back in 10 minutes... never heard from him for the rest of the week. I started calling the dealership many times a day trying to actually talk to a real person. I did get a hold of somebody four days later who said they would take care of it but when I checked with the extended warranty company, they said the person did not have the authority to release anything. The following Monday I called again and actually got a hold of one more associate who said that he would take care of it. I called up the warranty company and they said they never heard from anybody. I called the finance department more than 50 times in the last nine days trying to get a resolution to this simple problem and only got a real person three times. Every time I left a detailed message my name and phone number and never got a call back, ever. The worst customer service I've ever experienced. So be warned they were good with the original sale, but after that, they were very disappointing. I finally gave up and went and paid for the diagnostics on my vehicle out of my own pocket to Dodge, it still needs service. It was not the fact that they'd never mentioned about a 40 mile radius around the dealership where you can't use any other repair shop, but more the fact that you get absolutely NO response, and NO call backs. I hope this helps somebody not have to go through what I did...

Just purchased our 4th vehicle! The sales person Jonathan was the best. Highly recommend asking for him personally. Thanks! We will be back again for our next car when our youngest graduates next year for sure.

Worst car buying experience ever. Shady/rude salesman and worst managers...they just care about the sale. Will never do business with them again or let any family or friends go here

Best dealership in the Valley. Always great service. John always takes care of my car.

This dealership doesn t even deserve one star. The service that I have been dealing with is UNACCEPTABLE. Excuse my rant but if you re planning on buying a car from them DONT DO IT. I REGRET buying a car from them. It s so easy to buy a car from them but when you need any assistance it s extremely hard to hear from someone. When we bought our car we gave them our address and provided proof of residency. A week later they called because the address they had on file was not the same that we gave our lender. We went back and forth with them in oder to show proof of address. We exchanged emails for a week straight and even had to drive all the way down there to have them fix it and we live an hour away from the dealership. After 40 days we were supposed to receive our license plate. 40 days passed and we didn t receive them because they were sent to the wrong address!!! I gave them the correct address and they told me they d send me new ones and Id be getting them in 2 weeks. I talked to Juan and Jose about it and they never got back to me. Finally 4 months after buying the car, after taking trips down there and constant calling, they received plates. Then we had an issue with the car and it needed service. Since we live an hour away I called to see if I could take it to any Chevy dealership since I have the warranty and they said yes. We took it to Chapman and they couldn t service it because it had to be serviced where we bought it and the information Gateway gave us was wrong. We took the car in on a Saturday, couldn t get a rental car and they said they d look at it on Monday. At that point I was fine. They had it for a week, I picked it up the Friday following that Saturday. I paid over $200 with the warranty only to take it home and find out that my car is leaking oil. I called to the get the issue fixed ASAP and they told me they couldn t do anything because the guy who touched it last wasn t there and he wouldn t be there until Monday and they possibly wouldn t be able to see it until Tuesday or Wednesday. At this point I m beyond mad because I went without a car for a week and now it would be another week because they guy who serviced it did not replace a tube properly!! On top of that they weren t able to provide me with a rental when my warranty states it s covered while my car is being serviced. I m on my way to take it to speak with someone and smoke started coming out of my engine. I called to get an appointment ASAP because it was unacceptable and they said they couldn t service it today. I paid over $200 for them to make the issue worse. I had no problem with my oil leaking before hand. This place is an absolute mess. They unhelpful and don t treat you like a valued customer. Save your time and money and go somewhere other than here.

I always have my car serviced at Gateway. I usually work with John, but he had a well deserved day off. Today I met Robert Hernandez. I made my appointment and expected a wait time. Everyone was wonderful. As usual. Robert was awesome. And, even after I had checked out he informed me my battery was OK, but I should have it checked in The near future I immediately asked him to put in a new battery. Within 10 minutes I was ready to go. Thank you for all your service. Yes, it takes time, but I need my car to take care of two people on life support. Keeping my vehicle running in top shape is important to me. Gateway does the job!!

I just traded in my beloved chevy cruze for a nissan frontier. Bryan Blanchard helped me every step of the way and made the process quick and easy.

Below Is my initial experience with Gateway Chevrolet. I would like to update that I have been impressed with how they have remedied the situation for me. I was promptly contacted by Howard who provided me with an honest apology on behalf of the dealership. I would also like to mention the efforts of a manager named David. David went above and beyond to make sure my window tint was taken care of. A loaner vehicle was dropped off at my place of employment and I was personally greeted by David. My window tint was completed in less than 24 hours ready for me to pick up. Although their was a rocky start to my experience with Gateway I am pleased to report they've followed through and resolved my issues.

Initial Review:
I have only owned Chevy's and loved every Chevy I've ever driven. I bought my car two weeks ago and have had a terrible experience with every department of Gateway. Initially my down payment was inaccurately recorded and I was quickly refunded instead of giving me the option to redo my paperwork. The purchasing took a total of 6 hours and for a majority of the time I was just waiting in the lobby. The salesman Kevin had promised to set up my computer system with a Wifi password which was not completed or voiced to me. I purchased the Gateway package which comes with Window tinting. I was not informed that this is an outside company that requires you to make a separate appointment outside of the dealership. I made an appointment with the dealership last weekend to complete the window tinting not realizing this is an outside company. The dealership and salesman had no idea what I was talking about and made me feel stupid for even coming down there. I was told by the service technician Zach that someone would be in touch with me Monday. Knowing they probably wouldn't reach out I took Zach's card and left him a voicemail yesterday (Monday) which was not responded to. I just called the dealership right now and they informed me that someone would call me back. This is now my third unsuccessful attempt at scheduling what should be an easy process to get my windows tinted. I am beyond frustrated with this dealership and am seriously regretting my decision to purchase a car here and have my car fully serviced here. I would not recommend purchasing a car here at all and wish zero stars was an option for a rating. The environment is very old school and their are a line of men waiting to approach you when you park at the dealership which can be intimidating for any customer. Very unorganized and terrible communication within this dealership. Please at a bare minimum respect the customers time! I dread any future interaction I have to make with this dealership.

Short Version: my sales rep was very kind, and the sales manager gladly threw co-workers under the bus.

Long Version:

My wife called in earlier in the day to ask about a car. It was available, but nobody seemed to know anything about it. I drove over an hour that evening with the intent to buy the car then and there. It was a used electric car advertised as a great deal and photos showed the battery still had full capacity (essentially reflecting that it was recently replaced or new). The caveat? The advertised pictures showed the battery fully drained and not fully charged, so you couldn't see the true degraded range.

My wife asked them to charge the car that morning, and they assured her it would be fully charged by the time I got there in the evening.

My sales rep and I took it for a spin. First of all, the car was only charged about 3/4 the way, but I could already tell it had a worn battery pack by the remaining miles. My rep was very kind and polite! He admitted upfront to not knowing much about electric cars in general (Chevy currently sells 2 fully electric models), but was very excited to learn what I knew so he could benefit. We got back after a good amount of riding and then went inside to discuss the paperwork.

I liked the car (even with the incorrectly advertised battery capacity), I liked his attentiveness, I was ready to sign if the deal was good. I gave him a final price I was willing to pay with cash. He went to speak with the sales manager, and things went downhill after that.

The manager said no to my offer and asked me if I would finance the car, then I would gladly get to walk away with the car at... FULL PRICE! Boy, what a deal.

I scoffed and told him that I'm not financing and was ready to pay cash for my offer, and explained why I had that number in mind. The car's battery was NOT new as advertised, and it was actually worn down to about 50% capacity meaning it needs to be replaced soon. "well we have 20 people lined up to buy this car!" Granted, if he did then 18 would turn away and run once they realize the dealership was wrong about the car's true range. The other 2 might be naive enough to buy it. A new battery costs as much as the car!

I was done at this point. I told him to go back there, get me a cash price, and he gladly did so. The price came down by the $1100 "required add-ons" amount, but still not to a realistic price for a used electric car with a worn out battery pack. And he still tried pushing financing.

When I told the manager about the improper advertising, he took no time at all to bus roll the online sales manager by stating outrageous claims like "well let me tell you, he's newer and he has a good resume on paper" and "he has to move 200 cars a week, he's really stressed out" or my favorite one "listen, he's a big guy and he sweats a lot." WHAT DOES THIS HAVE TO DO WITH ANYTHING?! The sales manager had ABSOLUTELY ZERO DIGNITY.

I had worked out delivery options with my sales rep, taken the car for a good drive, spent some time inspecting it, but ultimately the sales manager threw me over the edge. This guy took no shame publicly insulting his co-workers in front of a potential client.

The car was mis-advertised to look like a better deal than it really was, and I ended up wasting 2 hours of my time (plus 2 hours driving time).

After saying no, I even felt obligated to educate the sales manager and my sales rep about how to properly look for things like battery degredation and range reduction (simple knowledge really) to make sure they buy the right used electric cars so they don't get a bad deal and then have to fling that bad deal on a sucker buyer. The rep seemed to care, but the manager walked away half way through my 5 minute lesson. I'm trying to help you and help your future EV buying clients, that's rude.

Do these 2 things please:

1. Talk to the floor sales manager, he was very unprofessional and rude to people who work with him
2. Properly educate your employees on electric cars since you sell them

I recently got into a car accident i took my car just to here body shop just to get a quote and the employee up front told us he could help us but we would have to leave the car here for couple days which was fine but he made us sign a paper telling us it was just for their record and we agree to it but little did we know that he told us to sign a paper that says we HAD to do the repairs here, couple days pass by he gave us the quote and we didn't want to do it but he comes out with the piece of paper that he told us to sign telling us that we couldn't take, that paper we sign says that we agree to leave it to do the repairs, and he said that told us verbally that signing that piece paper we agreed to do the repairs here if he would of told us wouldn't have left it here.....just beware of the body shop bunch of liars

Ive bought 2 vehicles there and I'll go back again and get my next car there also

Juan was a great ! After a horrible experience with Midway Chevrolet they were able to get the deal done. Put us in the car we wanted even newer ! Tony our finance manager was great ! Everyone was awesome. Highly recommend them to everyone

Anthony luna was a great help. Definitely recommend Anthony luna if your looking for a good deal. He was respectful and overall satisfied our needs.

Very attentive and kind
The service was very fast

Every time I bring my Traverse in for service I feel like I am a special person. Robert H, my service adviser, knows me by name even though I don't need to bring in my Chev that often. I feel like part of the Gateway Team.
Thanks for treating me like a special customer.

Jose Lemus was awesome! He really worked for a good deal for us to the best of his ability would highly recommend!

We purchased our '17 Cruze from Gateway and have brought it in for all service needs. Zach always takes care of us, no matter if it is me, my wife, or my daughter. He is genuinely concerned and committed to helping when we come in. He always does the extra little things to make sure the service is thorough, and if we do ask something to be double checked, he takes care of it right away. He is the only service advisor I will schedule with. I have bought 2 cars over the past 6 years, and it is still one of the least favorite experiences. When we do come back to Gateway to trade in the Cruze, it will be because of the service Zach has provided.

Justin Mongar is absolutely the best sales rep. Thanks to his amazing hospitality we will be driving off in a new car, and we re extremely satisfied(:

Eric in the body shop department was extremely nice. Sadly the paint defect is not covered by Chevy, but he happily showed us why and even offered to put some touch up paint on it. It isn't perfect, but it is far more than the other dealership had done for us. I will only be bringing this car to this dealership for work and servicing. Thank you again Eric

Seemed ok when I was buying a car.. after you leave the lot. They don t care about you anymore. Said they fixed my ac, because it wasn t working it never worked once we left the lot, brought it to a dealership in Flag.. it was an easy $100 fix, Paperwork is filled out wrong, constantly having to call to get things sorted, I ve been trying to reach finance and can never get ahold of anyone and the operator is horribly rude and sounds as if doing her job is a in-convince, I will NEVER go or recommend this slimy car dealership again.

Wonderful experience, Ricky was Very helpful, managers and staff are a professional and good people.

Best Salesperson at a car dealership we ve ever experienced. Thanks Ricky Gonzales!

Robert was a great service advisor got me in quickly and out in a timely manner. Technician Mike recommended me to this dealership after I had a horrible experience at Freeway Chevy. It s worth the extra drive.

Very helpful and patient, we had our children with us which are 1 and 6 and they had great patience! They had a play area which was very helpful, they were always making sure if we needed anything. Seth was very nice and helpful, I know how car sales are but I always hope for someone still human and that will care and not only care about selling I know that it is their job and priority but he was very understanding and down to earth! Jorge Finance Manager also a very kind gentlemen, patient, and made sure we had any other question or if we needed anything explained. There would only be one thing that I did not like it is not something big but, the truck we ended up buying only had 1 key and it is not remote, they will be giving us another key but would be the same ,with kids it s so hard to not unlock it without a remote key, they never offered maybe making one or if something else could be done, that would be my only complain but other than that it is a great dealership.

They don't help you, they leave you waiting for a long time, they all walk around

My wife Mary dropped off our 2010 truck and was greeted by Dwight. We were dropping the truck off for its 60K mile Service. Part of the service was the transmission power flush. When I picked up the vehicle the underside from the front air dam back to around the oil filter was covered in transmission fluid. I don't like leaking vehicles and fluid was dripping from several places. The dealership had suffered a power outage earlier in the day so Dwight was not available for me to point out the mess. I went home and used a can of engine degreaser to try and dissolve and clean up the area. Residual oil continued to drip for two more days. I tried calling Dwight and got his voice mail. I left a message asking him to call. He has not returned my call. I am displeased with the amateur manner in which the transmission flush was done - or more correctly - displeased that the Technician did not clean up his mess and return my vehicle in a clean, non-dripping, state. As for the rest of the service I was not provided a check sheet/list indicating the remaining life of my brake pads or that any other safety checks were performed. Honestly, I get better service at my local Big O Tire store when I have my oil changed and tire rotated - which was supposed to be included in this 60K Service. When you pay dealership prices for service you should by able to expect Professional' service.

Best foot forward, kind, professional and quick to provide results to your inquiries.

Left my car for a diagnostic..... after keeping my car all day the said my aux. Battery needed to be replaced... so i did but my car still jas codes flashing randomly. Called back several times with no answer or call back. They only called for a sales call to check if i wanted to trade in my car.... i told them what has been going in and they hung up and never heard from them again...... this place sucks beware.

Do not recommend!!! I tried buying a used equinox 6k they added all these extra fees that aren't necessary....

Worst experience of purchasing a vehicle. Have had problems from the day we drove the car off the lot. And dealership says they did have any key for the vehicle but the valet key after the purchase was complete. Have taken the vehicle back to the dealership numerous time to still face the same if not more mechanical issues. Would never recommend the dealership to anyone.

The sales man Camilo and Sales manger were fantastic very good service. Both treated me well and guided me to the correct vehicle. However At the moment of signing/ Finance I would rate this place a Zero if I could. The Specific Individual Named Ronnie made this this purchase extremely awful. After I signed the title to my trade, placed the down payment, and got the insurance for the truck. Without even giving me an explanation why I wouldn t get the truck. After I spent about 6 hours at the lot, it got to the point where I had to go up the salesman and sales manager to explain why. I did end up leaving with the truck thank god. I do thank Camilo, Lorenzo, and the sales manager for the help.

Service is fast, clean,curtious and fair. Even got a wash job on my truck.

Great service department. Always take my vehicles there for services like oil change. I have purchased at least 12 cars/trucks over the years. I have been a customer even when they were called Gambino's Chevrolet. At the old location on Van Buren Ave in Avondale. I have as always gotten a good deal on my trade ins when getting a new car.

Previously buying a car was a horrible experience but I was surprised to find out that my payment would be even cheaper and help was awesome it is great here everyone is very helpful but Christian Mena is on point helped out greatly above and beyond

Gateway had some good customer service. Was jus looking around.

Great place to get robbed by the salesman, can't trust dealerships

Al Pereyra was an amazing sales man. He worked with me to narrow down the right vehicle. Got me and the family into the perfect truck! Thank you team!

If you are looking for a new Chevy, come to Gateway and ask for Enrique. He's great! The best car buying experience I've had. He's not only the nicest guy, but you will forget he's a car salesman. Not once did I feel uncomfortable, hastled, or pushed into something, he just got me exactly what I wanted with no games. I can honestly say he cares more about the customer than the sale.

All I can say is when you go to gateway you get treated like an All-Star every time I've gone there I get treated with dignity and respect thank you gateway

Every person I dealt with at Gateway was patient and kind. They were determined to work with me and dealt with all of my concerns and questions. I had a lot of questions and even made a few phone calls and each time I asked them to allow me time to make a call or do some research they never got frustrated or impatient. For that very reason is why I drove out of their with a new vehicle. My sales person, Robert Cassidy, was very helpful and worked with me to find all that I wanted in my vehicle with Manager, Johnny Martinez at his side assisting when he could, to ensure I was ok and would not walk out unsatisfied. Lamar then did his magic with the numbers to get me where I wanted to be to drive out with the vehicle. And last but certainly not least after I had driven the other three a little nuts, it was Larry Fuller's turn to deal with me..lol.. he then took care of getting the financing necessary and again when I had to do some research and make some calls to make an informed decision, he was patient and allowed me to do what I needed to do. It truly took a team to get me into my new vehicle but I will say I'm in my new vehicle because these four men really did what it took to make me feel comfortable about my choices and decisions. Although I had them running, they never made me feel like I was a bother to them. I would return to Gateway Chevrolet again and I recommend Gateway Chevrolet for your car needs. I'm very happy with my new Chevy Tahoe!!! Thank you Gateway team.

I had to go back to the dealership and was assisted by three more rock stars of the dealership. Jess helped me get my OnStar set up, Liz helped me with a couple service questions and concerns and Paul Hapeman took time out to show me how the options of my vehicle worked. The Gateway Chevrolet team continues to shine.

Staff is very friendly and treats me well. Remembers me when I come in.

Great job!!!!!! It was done long before promised!!!!! The car was spotlessly finished from top to bottom........ !!!!!! Thank you......Gateway Chevrolet!!!!!!

Outstanding service came in at the last minute with a busted driver side window they did everything they could to find me another one because I was traveling through the area thanks again really appreciate it.

Worst dealership ever. Poor customer service and all around terrible. Even after horrible buying experience the service dept is just as bad. BUYER BEWARE

Ty the salesman was very knowledgeable about the vehicle when purchasing very detailed

WATCH OUT FOR HIDDEN FEES!!!!!!
I bought a car from Gateway Chevrolet and thought the process went smoothly however when I checked what I owed on my loan I was surprised by the amount , the amount was about five thousand more than what was talked about . I understand you must pay taxes and registration fees but the final price as not what we agreed on when talking the price.
PLEASE PLEASE PLEASE CHECK THE FINAL PRICE OF THE VEHICLE RIGHT BEFORE YOU SIGN
This is the amount you will actually pay and if it is not what you agreed upon refuse to sign to this will avoid more people from being scammed

My car buying experience was excellent, I told them what I needed and they came through!!!

Some employees in the parts department (cashier) are very rude...

Took too long to get car , our fault , there fault , who knows funny how if you get extra coverage , they will drop interest rate 2 percent , also got denied for new Malibu 19,000 was approved for used car for same amount through gmac

I'd been wanting to get a Chevy equinox for a few years. I originally got my second vehicle from here, so I figured I would try to buy new this time.
Got a great deal that lowered my insurance costs and my monthly payment, and the care package once the warranty is up was a great touch too. They were really courteous and friendly and totally no pressure. Most polite and non pushy sales people.

It was good & reasonable time management of our time & with meeting my needs.

Service Advisor Noe Montelongo was truly professional and answered all questions and concerns. Appreciated not being pushed into services not needed or upsale Tactics. Great Exprience

John, service advisor, did just that. He told me about a necessary oil change since the last one was in October (don't drive much). He also reminded me that I need a transmission flush which is now scheduled for next Thursday......thank you foe keeping our vehicles in top running condition.

They have always done a great job on servicing my vehicle.

These guys did the impossible! This was my first new car buying experience and I would love for my second to be taken care of by the same team. I spent the majority of my President's Day sitting around Gateway Chevy and what I asked for is EXACTLY what I got. From the color, model, and add-ons to the monthly payments-- I wouldn't budge and they make it work. Thank you Joe Wilson for reaching out to my internet inquiry, Samuel Young for stepping in as my contact when Joe Wilson had the day off, and sales manager Donald Cummings for gettin' it DONE. Couldn't have asked for a better car buying experience, especially when trading in an older car I was still financing.

I LOVE MY 2017 CHEVY SPARK!

Took a bit longer than expected due to an unknown issue. However the service was great and I am glad the warranty covered all expenses!

2018 chevy silverado Lt. Worst experience with the Gateway Chevrolet Service Center...1st time I took my truck for an oil leak and supposably was fixed, took it for the 2nd time for the same problem again "Fixed", took it for the 3rd for the same reason still leaking, 4th time in for the same thing, now this is going to be my 5th time, why? they forgot an aluminium cover that goes under the pan, Now I have to take it in, so they could put it back on. I didn't mention that on my second time I took it in a rock hit my windshield and broke it, all this happened in a month, I'm mad and tired of having to come back over and over again. The manager dont even call you back if you leave a message.