Future Ford of Sacramento Reviews

Deserving of a 5 Star rating, always well mannered and willing to please.

I came into Future Ford last week, a little skeptical of what I wanted. I had a very low budget for what I planned to purchase. Thank to Aaron Jones, I was able to determine what best suited me and budget. He was very helpful in my search! Although I wasn't ready to confirm my purchase just quite yet, I know exactly what I plan to buy in my near future! Thanks for the wonderful experience Future Ford!

Thanks to Kelly shepherd for excellent customer service! We got the car we wanted. This is our 2nd Ford vehicle in less than 2 years, very pleased.

Gino was great a salesmen! He helped me find the perfect car within my price range. Ask for him if you if plan on buying from ford!

The Future Ford service center is great. They take good care of me and my Fiesta. I wouldn't go anywhere else.

Jaye Williams and David gave great costumer service today, walked in and gave us personable service, thanks for being amazing! Love my new car!!!

First time here, like most people I was nervous buying a car from a dealership. Darwish Alkurd made me feel like home and my shopping experince was a breeze without much hassle that you get from dealership.

Matt torres michael and gino were great thank you future ford

Jose Soto was great hooked it up with a great deal. Thanks to everyone down there. Great guys.

I was skeptical because a deal I had mad in my hometown fell apart when the truck I had purchased, but not saw, was already sold. Future Ford picked up the ball and ran with it. They were over the top helpful and fair.

Daniel Thomas helped me shop around for a car and found me the perfect car! It was an awesome experience! He was very helpful and welcoming and helped me find my ideal car that was in my price range. I recommend asking Daniel Thomas for help at the Sacramento Ford Dealership for an overall awesome and helpful experience!

Customer service was fantastic. They got my parts ordered, and work completed as promised!

I definitely would not recommend purchasing a used car from this dealership. They do not perform proper multi point and safety inspections on their used cars. My very first car buying experience has turned out to be a nightmare because of this dealership. While dealing with sales people was not terrible, the car itself has been. The first four weeks of owning the car, it was in their service department due to several safety items being overlooked and faulty. Since then, due to the fact that the cooling system of the vehicle was not properly inspected, it has had several cooling system issues. Also, the air box was left damaged, causing the car's intake system to bypass the air filter. This was also ignored during the safety inspection. I have tried to ask the dealership to make this situation right and take back the car they should not have sold in the first place. Initially my requests were met with some cooperation, hence why the car was in the service department for four weeks. After that I was simply told that's what I get for buying an older car. All this from a vehicle with a full history of being serviced "correctly" at Future dealerships. Steer clear of their used cars for sure.

We bought a 2013 Ford Edge on 1/7/14 from Lee at Future Ford. He made the buying experience very easy and smooth.Actually one of the easiest and fastest car buying experiences ever and he even Delivered it to my home within 4 hours! If I could give him more than a 5 STAR rating then I for sure would. We got everything we wanted in our Edge and for the Price & Payment we wanted!! I would recommend Lee to anyone in the market for a new Vehicle. I sat in the comfort of my own home to buy a car. I recommend test driving the vehicles you are interested in, doing the research on the model & options you want then buy online!!!!

Thanks To Ahmad Bashir Ahmad, the Ford sales agent who helped me to make a great deal on my 2017 Ford. For sure I'll come back for future cars. Thanks a lot.

Great job, fast, friendly, and fixed her up. I have all my service done here or just all my cars hear my wife's car, my mom's car my dad's car and all my friends comes here. These guy knows what they're doing.

And that great place to have your car worked on the shop foreman Albert is an awesome all service personnel are awesome how do you recommend Future Ford of Sacramento minute women

Sales team did a great job. Very friendly and helpful .I will definitely tell friends. Thanks so much.

Left my 29,000 mile truck three weeks ago to have oil leak resolved. Apparently the engine has big problems. I ve been getting the run around for weeks but work has not started. My greatest regret has been the purchase of this 2017 F 150

Buying my 2018 Ford Fusion Titanium Hybrid from Heather Langston was such an awesome experience. She made sure I was getting exactly what I wanted and made the whole process stress-free and easy! Go to Future Ford Roseville and ask for Heather Langston!

Worst experience ever!

I purchased a car the beginning of September. I did not have funds for 2-3 weeks for the down payment. They said that was fine but wanted a post dated check. I was assured it would not get deposited. They also told my daughter the check would not be deposited. Well guess what happened... it was cashed on the next business day causing other payments to bounce. I went to the dealership & they returned the money plus service charges. I was given an apology & told we were even... and thought all was good with the dealership.

Today over 2 months after the purchase, I receive a call from them. Im very sick and trying to find out if I need to be tested for COVID but returned the call immediately... I was told the check bounced. I said the check could not have bounced you already cashed the check & explained what happened. Natalie then lied & said they tried to submit the check again. (You can't cash the same check twice but Im too ill to argue with her) I told her my situation and Natalie started yelling at me as if she does not believe me. I told her I cant drive right now & besides they dont want me there right now anyway risking getting others sick. I told her if needbe they can come get the car... The response I received was more yelling from Natalie... I'm not even sure what she said before she hung up on me. I tried calling back to speak to her supervisor of course I had to leave a message.

THIS BUSSINESS IS THE REASON WHY COVID CASES ARE STILL ON THE RISE! Every other business has a sign stating if you show any symptoms of illness do not enter. However, this business expects you to go there even if you are sick and yells at you if you tell them you are ill.

I bought my Raptor at Future Ford of Sacramento. Danny Thomas personally handled everything and even delivered it to my office!

I came into future ford looking into buying a new car and felt pretty overwhelmed on where to start. Adrian dragos really helped make the processes easier. He is very knowledgeable and broke things down into prospective, not only that but he's not your typical salesman where you feel the pressure of buying. Very friendly and easy going!

Brian Deleon. He was amazing when I worked with him. I cannot explain how calm he was with me. I was looking for a Ford Escape and found a 2013 ford one. He went through all the numbers with me and explained everything. Thanks Brian Deleon!

Great place to buy a new car! I worked with Karan he was knowledgeable and there was no pressure!

Again Fourth new car I have bought here! I'm not 100% a Ford person but I keep buying them just because of this particular dealership! Always helpful, always knowledgeable.
Before you make any decisions it's a must to see them first

Awesome service, great crew that works there. Love the truck!

Cedric Gordon is one of the most experienced salesman I have ever dealt with.

Very Friendly staff. They're willing to help you every step of the way until you're completely satisfied.

Horrible experience!! Bad dealership to do business. Salesmen try to push off cars that they want to get rid of. They do not care about customers. They made us drive out on 2 occasions claiming they have the car we are looking for only to try to sell us a different vehicle.

Carlton worked with me for so long to make sure I got into a good car and that I left happy. I have never had such great customer service.

Everyone at future Ford where very kind great cousterm service.they do everything that they can to make sure you leave there lot happier than before you got there in a new car with great payments I recommend if you're looking for a car this year choose future Ford you won't be disappointed also our sell rep. Julian was very helpful and kind he's a great person to have working at future Ford he mad me and my wife smile and very happy to leave the lot with a brand new car and also thanks to Shay Hagan he's the best we both love this guy he has done a lot for use great finace man

Kelly Shepherd and Gino Lewis were awesome!!! When no one else would help me Future Ford of Sacramento hooked me up. I got the car I wanted with the price I can afford. I love these guys!!!

Karan was so nice! Super funny made car buying experience fun and easy! I highly recommend him!

Mustang air bag recall fixed. Free shuttle Ride was very nice

Future Ford of Sacramento is awesome. A special thank you to Danny Ochoha and Paul Hornack. They specialize in Special Financing and I was a big challenge for them. They not only found a car for me Danny sent a car and driver to pick me up and bring back to the dealership. They explained everything that they were doing. I never felt talked down to. This was one of the most enjoyable dealership experiences. David in finance was just a hoot. He kept the banter up all through the tedious and time consuming form completion. thank you to Stephanie for programing my cell phone with the cars blue tooth. Thank you once again for my little mean green machine. I love my 2011 Ford Fiesta. Linda Giguiere

I appreciate how straightforward, patient, and kind everyone at Future Ford of Sacramento was. The buying process was a breeze and I would easily recommend Future Ford of Sacramento to any of my family or friends.

I'm writing this based on my experience at the dealership. If you have Lee as a salesperson, you won't have much to worry about. He's a knowledgeable guy and if there is something he doesn't know on hand, he'll find the answer. When I was looking for the vehicle I wanted he tried his hardest to find it or anything that was similar. He was also very patient and gave me time to think and didn't push me on my decisions. One thing that stood out the most to me was when I was there, he gave me his utmost attention and didn't stray off anywhere. It was an excellent experience, especially since it was my first car purchase. I've gone car buying before with my family and friends, and I have seen rough exchanges. In contrast to all of what I've seen, this was probably the best I've experienced. As for the aesthetic quality of their showroom, I always came in during the evening since that was my only available time, but it was good. It was simple, nothing fancy.

My experience at future has always been great..I use to deal with Diaz, but now I roll with Tristan S...he is a excellent patient salesman

i could've handled it eventually if i knew it was in sport

My husband and I had a very enjoyable car buying experience. We met with Jaye Williams, who really went out of his way to make sure he not only met our expectations, but in fact, exceeded them. Thank you Jaye for everything you did to help us make our decision. This is the 2nd time we have purchased from Future Ford Sacramento and we highly recommend them.

Last Monday I Found a 2014 Ford F-350 on there website and drove to the dealship to purchase it. Walked in and talked to Tyler and Todd who where very professional and helpful. Got the truck financed with in 30 min and was told the truck would be ready tomorrow "Tuesday". Well turned out they ran into some issues getting the truck ready in the time frame I needed it so I decided to swap it for a different f350 so I can have the truck in my possession. I drove back to them with the new truck in mind and was helped by "champ" a very helpful salesman who took me to there sister store to pick up the new truck I wanted. We drove back to future ford on Madison in my new truck and they swapped all the info with the bank and had me re-sign all the documents and had me on my way! Well the new truck not only was 2 years newer! But!! Had half the miles! Shay in Finace, hooked me up with the same 3% interest loan and was very sympathetic to my time crunch needs to have possession of this vehicle for work purposes! I am very satisfied with my experience with the guys at future ford on Madison!

-zach

If you are looking for car or truck go see Eric Watkins Senior Sales at Future Ford of Sacramento i know he will take care of you!

Mark Barnum was the best!!!!! Highly recomend this location. Matt Torres's also helped make it happen for us! Leaving today with the keys of a brand new Ford Escape!

Even during Covid times the customer service here is awesome. They help me get in and out and my car was ready when I needed it.

100% satisfied with FF of sac!! You have to go see Brent Leavitt, he hooked me up with no pressure, or rush. Brent is open to any questions, concerns, or accommodations you might have. They took their time with me, helping me understand everything and meeting my needs, and treating me like family. I have recommended FF of Sac to everyone I know looking for a car, and especially internet sales manager Brent!

UPDATE: Went in again to trade in vehicles, came away with A GREAT deal. Special thanks to Stan and the team there at Future Ford.

Brian Deleon made me feel very comfortable and happy with my visit

Giovanni Lewis was very knowledgeable about the vehicle we were looking to purchase. He was also very genuine during the sale and we didn't feel pressured by him whatsoever. The rest of the sales and financing team also worked with us to get us where we wanted to be on price, etc. Giovanni took customer service to the next level by personally doing some of the detail work on the car. I'm very glad I ended up at Future Ford!

I hope the issue with my car is minor..but my salesman Rick was AWESOME and attentive. But my key feel apart a week after I bought my vehicle..and I had to shell out $160 to replace /reprogram it...also I may have an electronic problem..that should have been delt with prior ti sellin.

Tim Butler is by far the best salesman I have met. In the last two weeks I bought two trucks from him and will send everyone I know. Future Auto Group is lucky to have him. Thank you Tim.

My experience here was amazing. I received a letter in the mail saying that I was preapporved. I was a little skeptical at first but I was able to purchase a new car! My salesman Julian was awesome. Highly recommend.

I was very pleased with the purchase of my 2012 Ford Escape. The Staff at Future Ford of Sacramento was very helpful and friendly, and the transaction went smoothly. My salesperson, Kevin Ross, helped with all aspects of my purchase and he was very easy to work with.

Thank You!

Even tho I wasn't able to trade in Kelly Shepherd did all he could to help me get the car I wanted. He also made my experience worth the wait, I felt more than welcomed! Thank you Kelly!

I usually have excellent customer service here from all staff! But there is only one staff who I think needs improvement with customer service and his name is Darren. When I have my car serviced here in future ford Madison ave I have spoken to this staff,he doesn't even smile. He seems to rush me as customer and his non verbal communication skills and tone of voice makes me feel unwelcome. Unlike the rest of other employees here who always smile, who will take their time for their customers. I asked him if it's OK to check my car seat adjustment to see why sometimes it doesn't move back and my windows why sometimes it opens without me opening it. He said each will have fees for them to SEE which is $145 already, this charge is for looking at the WINDOW ONLY he said ANOTHER FEE is needed to be charged just to see the driver seat adjustment. Before I just go to quick lane for safety checks and they check everything INCLUDING my car SECURITY ALARMS they also check without fee...

Kathy Stull my service advisor was extremely helpful.Service was very fast and through.I'm glad I have extended warranty because I needed a new battery it was all done at no cost. Great settle program too. Thank You Michael Jones

Our experience at Future Ford was a great one thanks to Jose Soto ! He was very friendly and he also made the process so easy, quick, and stress free. He also got us the car that we wanted at a great price! Highly recommend purchasing a car with Jose !

In and out real fast. The service rep was very knowledgeable and answered all my questions.

I missed my scheduled service appointment but when i called to see if there was still room they were very accommodating and worked me into the afternoon. Everyone there is super friendly and made sure that I was taken care of. I'll be coming back for my next service.

I've been using a Ford dealership for all my vehicle servicing for over twenty years. This recent appointment was the best. Mike Dahla at Future Ford of Sacramento far exceeded all of my previous experiences at a Ford dealership. Thank you Mike for the great customer service.

We visited the store the other day and it is very nice. The staff was very helpful.

Their service was outstanding. Ash the salesman, Jeff Hotz and Matt in finance were all were all people I wish I could deal with on a daily basis. I recommend this dealership to every one. "OUTSTANDING"

If you re looking for a car, this is the place to come. Salesmen here are professional and courteous and you can tell the management team cares and want to help you get into a car you love and for the price you can budget for!

ZERO STARS! BAD EXPERIENCE. BUYERS BEWARE. AMATEUR DEALER. WOULD NEVER SHOP HERE AGAIN!
Its been 9 Days since I purchased this Certified 2019 Ford Fusion with 30k miles.
After two days of ownership I finally got an extended usb cable to charge my phone in car. To my surprise NONE of the USB PORTS are WORKED and this is Certified Vehicle! I even purchased 2 other varieties of charging cables with no luck.

This concerned me so I started investigating further and noticed the Front Collision Alert was not working although it was set to high, if somebody crossed the road in front of me abruptly the thing would remain silent while in any other Fusions I test drove it worked very well and immediately.

Then I noticed the car was throwing an Error that Front Camera isn t available at the moment.
I also noticed a very Jerky shift from 1st into 2nd gear and at times 2nd to third gear.

So I decided to take it in after 3 days of owning it back to the dealers service department to address these concerns.
Well the service department discovered that Usb hub was broken and needed replacing which they fixed. Surprise surprise as certified cars should have that stuff working from the get go. They were not able to Fix the jerkiness in gear shifts or the front camera from going out in high heat and said these were know issues they didn t have fixes for at the moment.

When I picked up the vehicle I noticed some new paint chips, dents, scratches that had not been there prior to dropping the car off. The paint only had a few chips on the roof but no scratches or chips on the sides of vehicle. I didn t make a big deal of it although I am super picky about the paint looking clean, the car was pretty dusty so I decided to examine once more after I wash it.

I parked the vehicle in my single car garage I only have access too and the car didn t move until Tuesday 7/22 when I decided to give it a non-pressurized foam wash with top of the line car paint care products which I spent over $400 on.

While washing the vehicle I noticed the Chenille Microfiber Wash Mitt would get stuck in some sections of body panels that had bigger than normal gaps in them.

I noticed around the rear logo emblem on trunk, the bottom trunk piece holding the rear-view camera was flaring out and looked like clips holding held it no more. You could push it back into place to look straight but that wouldn t hold as there was nothing to clamp onto in the rear.
I noticed rear bumper driver side was loose and a slight touch would make it move quite far in which was not the case on other side. That same driver side rear bumper trim around the exhaust was not aligned with the body and the hooks were coming out from the rear bumper panel.

When I opened the trunk (first time I did as vehicle is certified and usually any certified vehicle I had bought was in pristine condition) I noticed broken glass shards everywhere as well as no tools being present to change out the spare tire in case of Emergency. Again, keep in mind this is certified.

What was even worse was the puddle of water underneath the spare tire. Felt the carpet cover on top and it was dry so my assumption was that the trunk is leaking from somewhere else which worried me that this vehicle might have been in a rear collision.
On top of all of that during the gentle wash the rear fusion titanium emblem trim started falling off, letter by letter. I was in the middle of drying the car when it started happening so the first letter that fell off, fell in my cloth and it being so tiny I didn t notice and continued wiping which caused some more scratches to the paint.

After picking up the vehicle from service department interior of my car center dash console had a bunch of glue residue on quite a few spots. The gear shift was not properly aligned and there was a gap that will let in any dust dirt debris. The exterior had gained a new dent on driver s front door underneath handle, a pain chip on drivers side passenger door and a few other scratches around the body that were not present before I brought the car in.

Jose Soto is a great young man . Very great at his job.

I purchased a mustang from Future Ford of Sacramento in February and had a great experience. Tyler Swedensky, JC Rosales, and Brian Zwald were all so helpful. I left with exactly what I wanted at just the right price for me. I'm definitely coming back when I want a new car and recommending this location to all of my friends and family.

Walked in got a car and walked out with a great interest rate with poor credit

Great place to get a car. Sales people are amazing, finance team is amazing great dealership .

I was charged for unnecessary oil additives that I did not ask for.

Knowledgeable and friendly sales staff. Kelly went above and beyond to help get us into the vehicle we wanted.

Best place to get a car in Sac!!!! got me approved no issues!! Brent Leavitt told me what I needed to come down with and told me he would explorer all options to make sure I got a car in my driveway that night and he did just that! Thanks so much Brent

Thanks to Karan! I finally got what I wanted. Great salesman and excellent dealership. Keep it up!

I would recommend Brent Leavitt to my own family. Helped me buy two trucks now. Easy going...Believe that!

Our experience buying a car was the WORST EVER!!! It was a two week nightmare. Everything that could go wrong did. We ended up dealing with several people, from the salesman to the highest decision-maker available. A few actually cared & were just doing their jobs. As for the others, I hardly have words for the treatment we received over a period of 2 weeks. I will NEVER recommend FF to anyone based on the treatment we received. Because of this ugly situation it was amazing to go on to have the best car buying experience at a different auto group.

Great experience both times I purchased my new cars there. Easy and no stress buying with very Friendly staff

I m very pleased with the service and attention to detail

They took my vehicle in gave me a vehicle to drive while they fixed my car, no hassle with anything as a matter of fact they offered me the loner, had my vehicle back in two days,everyone was very nice and helpful..I will definitely be going back to Sacramento future Ford even though there is one closer to me.

My car died and needed a vehicle NOW. Went up to Future Ford and talked with Kevin. I told him my situation. Wife loved a vehicle on their used lot. With the money I had to put down and the amount I could afford a month we just could not make that deal happen. Kevin started to talk about what he could do in our price range. We looked around and did not find anything that we really wanted. I asked Kevin about a new car. He said there is a small selection that we could do. Long story short we have a brand new 2015 Focus with 49 miles that my wife loves. In just two days my wife has put over 600 miles on the vehicle and has not complain about one thing. She is picky.
Thank to Future Ford and Kevin, I have a brand new vehicle in my cheap budget.

A great place to buy a vehicle. Knowledgeable sales staff, no pressure to buy, just tell you about the features of the vehicle you might be interested in. If he or she doesn't know the answer to your question, they will find someone that does. Showroom very well laid out, clean with friendly staff. Coffee and bottled water and daily newspaper readily available. Lots if inventory to find the vehicle you want and more importantly, the options you are looking for. Overall a 5 Star experience.

I'll start with day 1 with just a random search for a truck online and I got a simple quick response online and over the phone without any pressure to come in and take a look. Within few hours, my wife and I were at the dealership with 3 kids. We were allowed to use a private room, make phone calls, eat, drink, all our questions answered and after everything was said and done with finance even after few hiccups on our part of financing, from sales to management staff bent backwards to help us drive off with brand new FX4. These guys walked me through everything including learning all the cool stuff about my new truck and connected to my phone. If I had the money, I would buy a new car from Future ford everyday. Honest truth and if anyone has any questions about it. Just ask any of them from online, over the phone or in person. They will do their best to make you happy or exhaust every avenue trying to.

The crew at Future Ford did me a solid and took care of my issues. They even helped out with a rental.

This car dealership was extremely nice and made my experience wonderful! I was a first time buyer and they did a great job working with me and getting me into the car that I wanted. I wouldn't have been able to have had such a great experience if it wasn't for sales associate Brian Deleon. He was super nice and EXTREMELY helpful. I am so excited about my new car, THANK YOU SO MUCH!

Was great! Got me in and out fast for my 60,000 service. Special thinks to Nick for his attention to detail in addressing all of my concerns and going the extra mile!

Thank you!

Jerry

Great experience buying a new car from here. From Sales, Paul Hornick worked with me on every question I had, accommodating my requests, treated me with respect, and made sure that the purchase experience exceeded my expectations. The finance department was informative and didn't try to push me to buy anything I wasn't interested in. Even after the deal was done, Paul has been working with me to ensure that I'm satisfied with my purchase. Highly recommend.