I usually have excellent customer service here fro...

I usually have excellent customer service here from all staff! But there is only one staff who I think needs improvement with customer service and his name is Darren. When I have my car serviced here in future ford Madison ave I have spoken to this staff,he doesn't even smile. He seems to rush me as customer and his non verbal communication skills and tone of voice makes me feel unwelcome. Unlike the rest of other employees here who always smile, who will take their time for their customers. I asked him if it's OK to check my car seat adjustment to see why sometimes it doesn't move back and my windows why sometimes it opens without me opening it. He said each will have fees for them to SEE which is $145 already, this charge is for looking at the WINDOW ONLY he said ANOTHER FEE is needed to be charged just to see the driver seat adjustment. Before I just go to quick lane for safety checks and they check everything INCLUDING my car SECURITY ALARMS they also check without fee...