Future Ford of Sacramento Reviews

The diesel truck service department is very helpful, and knowledgeable.

Excellent online appointment scheduling and efficient service.

(Shawn Schmitt) my Experience with him was great. Everything went Smoothly thanks to him. Thank you! :)

These people are deceivers. I went in to purchase a new vehicle and I was so ready to do it. I even had my own financing and everything was ready to go. I filled the application just so they would have my information for paper work and they ran my credit without tellibg me they were doing hard inquiries on it. Now I have more then 7 hard inquiries on my credit, and all because they want it to sell me the car with the bank they want so they can get most profit out of it. They care more about the profit they make more than how they re customers feel. So if you already have your own financing and they tell you they re going to do a soft check on your credit to see if they can get you a better interest and lower payment. Just and simply say no and walk away because that soft check is all bullsh*t. They will do as many hard inquiries as they can to get the best profit for them.

Brian deleon seriously was a great guy to help me out and I thank him for all he did for me and my family. Thanks Brian

I've never purchase anything from them yet but I have purchased vehicles that were purchased there from the original owners and I in 1/2 stick with this service that is provided by Ford that guarantees me a lot more service to me that's for tough

Steven Jackson, FUTURE FORD Quick lane service department is very professional servicing are Vehicles. I all ways drive my Vehicle right to Quick lane service when ever I think I have a problem. Service tecknetions have a look at the problem. Service the problem or set up a appointment. Good Business five stars every day. THANKS

Chelsea Greendahl is your go-to person here. I have recommended this place to my friends/family in the area solely based on my experiences with Chelsea. She is someone you can trust will treat you well and know you are in good hands. Ford is great too!

Rude, condescending salesman. Told me I could write off ALL my negative equity. That is correct info IF your credit score is in a certain range. Suggested I get a roommate in order to afford the car payment. Not a nice person.

My opinion on this dealership changed from 5 stars to 1 star!
The worst car dealership I have ever been to!
Stealing my own stuff.
I came there already two time to fix my 2017 ford transit 250 but they didn't event fix it they made it worse!
If you wanted to come to this dealership i recommend you to not come!!

I really enjoy this time very nice greeting 5 star for lisa

I bring my vehicle here for quick lanes and some other services. Service here is always superb as well as the staff. I haven't been disappointed. I pass by two other Ford dealerships just to bring my vehicle here.

Scott went the extra mile to assure that I was getting the most from Ford Sync.

Got to visit the good folks at Future Ford of Sacramento this weekend and couldn't be happier! Brent Leavitt will treat you like family. Easiest shopping experience ever. I would definitely recommend!

My central console went out which hosted my climate control, radio, bluetooth, and navigation. Luckily it was under warranty. I scheduled an appointment with Lisa Miller and she took care of me start to finish, no hassles. The team did a great job.

Everyone was polite and friendly as usual. Stephen helped me with my annual checkup of my Ford C Max and was very knowledgeable with points to consider in keeping the car running well, as I do plan on purchasing it when my lease is up. My only complaint was how cold the waiting room was. After two hours I was not sure if I would thaw out.

I went to future ford to look at a used f150 and was deterred into looking at a older model focus and after asking to go on a test drive the salesman left to retrieve the keys and came back after 5 minutes and told me to come back when I have money for a down payment and then he said he has to get back to work. Such a disrespectful attitude and to be treated badly, I will not return to future ford.

Raj Karthikeyan has a very good Knowledge about the Ford Trucks and he helped me pick exactly the right one for my family. He asked a lot of questions and really understood what I was looking for! Would definitely recommend to all my friends!

the customer service is great I will recommend for all my friends and family

I bought an CPO Ford Fusion two months ago and the hybrid battery was dead. Lol found on road dead, thats FORD!!! When I bought the car, one of the keys were missing and the charging cable was not in the plug in. Clearly, no one did an proper CPO inspection. I am stupid in buying another ford car , please give me my money back !!!

I went to Future Ford just to look but ended up buying. Thanks to Daniel Green for getting me such an amazing deal. Daniel was very knowledgeable and great to work with! If you are looking for a car or truck go see him!

Go see Andre Inocelda at Future Ford of Sacramento if you are looking for a car and you will not be disappointed! Great young man and awesome dealership!

Jose Soto is a classy ass mother trucker Who was EXTREMELY helpful when I went in to browse. He is my spirit animal. Even Harambe liked Jose Soto. Note to other shoppers who plan to shop at Future Ford of Sacramento : Ask for Jose Soto, Harambe would have wanted it that way . He is a "cinnamon challenge" warrior who changed my life with his helpfulness and wide range of automobile wisdom.

Awesome Service n Got my Car fixed n repaired fast.....Runs much better....

Great place with very helpful people. Our salesperson was Dylan Bell. He was so patient with us and a great help. He went out of his way to make our experience pleasant. While in the dealership we received notice that a package was delivered to our house and Dylan went to the house and put the package inside for us.
He was such a nice person and we enjoyed his company while looking in the storage lots for the car we wanted. He made our experience enjoyable and we now count him as our friend.

Very happy with the service department, Darren's customer service, sense of urgency.
I had to have some warranty work done and a couple TSB's on my 2013 F150, they took care of it and kept me up to date daily without me having to call for updates.
I drive past two other Ford dealers to get to Future Ford Sacramento if that tells you anything. I've tried pretty much all the Ford dealers in Sacramento and some flat out sucked. I'm very particular when it comes to my truck and have a good mechanical working knowledge of it and usually have a good idea of what the issue is when bringing my truck in. They don't just blow off your concerns basically saying "ya, ya, thanks for your input but no thanks" like the multiple other dealers I've tried.
I also use the quick lube on the weekends and Ed is awesome, real down to earth guy and genuinely cares.
I highly recommend the service department at Future Ford of Sacramento, I have no experience with the sales side though although my wife will be buying a vehicle in the next few months, I will update then.

12/10/2015 Once again, can't say enough about the service department and Quick lane here, awesome customer service!!

I will like to Thank Carlton ,Blake and the Future Ford of Sacramento for providing exceptional service. I was able to drive away with a blessing. I was elated when I left the dealership and have shared my awesome experience and will definitely refer anyone to Ford. Quality Service, Wonderful Experience.

Customer service is outstanding!!! The people are fast but through. I would recommend Future Ford to everyone!!!

Ash was friendly and very diligent in his efforts to get me a good deal. it's my second car I am buying from future ford with in last 4 month.
please check them out before u sign any where else u will love it.Thank u Ash and all at FUTURE FORD.
I HAVE MY RANGER FINALY...SEE U IN FEE MONTHS FOR MY DAUGHTER CAR.

Jimmy was so friendly and thorough! I felt my car was in good hands especially since this was my first time with this car!

Jeff was great. What I really respected was when I texted him in regards to my car, he always got back to me in a timely matter.

Misinformed on a lot of issues. Paid the car off in 45 days could not get my warranty & gap insurance funds back for 6-8 weeks.

Why does it take soo long to get my funds back? Initially they told me that I could not get those funds back until I did my own investigation and guess what the story changed!
When I purchased the car there was only one key and was promised another key but never got it. We re still waiting to hear about the key still no answer in 45 days.

Car has been paid off and still cannot get the pink slip for another 8 weeks from DMV.

the service was excellent. It was the fastest service I ever had with my car being worked on. I like how I got a text before I even let giving me information to contact them if needed and then got a text letting me know my car was done. Jose helped with having every issue I had and got all 4 things done I was very pleased with his service very nice guy.

Summing up a long 2 week story. Took my car back for a different mechanical problem it took them long time to figure it out and I got it back 10 days later, I got the worst service than I ever had any where. Ask about were I could find the warranty section on paper work I was hand back with back side up and said there very rude. After a test drive and with a concern I was told the tech said its fine we are done and walked away. Before even going there the day before I was given a call my car was done at 2:30 and after asking at 5pm when we spoke again I wanting to test drive first can I come in the morning. He said very rude sure, I will just wave the storage fee for you. When I was handed my key that day I backed my own car out of the service were you pull around customers walking through and with the plastic on seat and paper on floor not to mention greasy finger prints on my hood. So much more happen it was awful service very rude. I forgot to mention a few days after dropping it off I called to check on my car and was told they have over 100 car a day to fix there trying to get to it.

I purchased another vehicle from Garren Gonzalez and as always received excellent customer service. Garren is a true professional and extremely knowledgeable. I would highly recommend Garren Gonzalez and Future Ford of Sacramento for your next new or used car purchase.

We were in the market for a new vehicle and found exactly what we were looking for thanks to Marc "big red" and Matt. We were treated with respect through the entire process and would recommend them 100%!

My experience at Future Ford of Sacramento was awesome thank you so much, Moss!!

Great job, got exactly what I asked for, and same day service!
What could be better?

Working with Eric watkins was the best I enjoyed my experience

They were polite, but they could pay a little more attention to detail after selling me a truck. Like putting car mats in my truck, manual, door combo, and a run through on features. I guess sales are so good, they have gotten to the point they don't care much about the customer after the sale. I was not asking for much. So, 4 stars, not 5.

Terrible customer service, don't remember the dudes name but looked like a frat boy, very unprofessional, I didn't want to take the lowball offer they wanted to give me for my car so I declined their offers, he got bitchy with me and handed me my keys and walked away very rudely, surely either these 5 star reviews are payed for or you people go in there without hassling a deal and get ripped off on a daily basis

Chris Buckingham helped me get my oil changed and wipers switched out. He has top-tier customer service. Highly recommend trying to get him to help you out.

My sales guy was eric best guy to deal with- bought a used f 250 best price in town with super low miles
if you plan to purchase or lease stop by and see Eric easy to deal with and won't feed you a bunch of BS

Twice i have gome in for service. Both times i should have gotten car back withim two days. Due to manpower i have had to wait a week to get car back both times. Brenda my service provider was excellent. She put me in a rental for the weeks my car was being serviced. She kept me informed. She is an excellent service provider. Manpower needs inproving.

Had an amazing experience Big Red Marc Barnhum made my husband and I feel like his own children looking out for us. He is no ordinary sales man. He helps you get what you want and need. No hustle and bustle. Straight shooter and lots of laughs were had. Painless experience. Won t go anywhere else.

RUN - Do not walk!!! I do not understand all the positive reviews, they just have to be fake!!! Purchased a used Ford F150 a month ago, it was the WORST highly pressured, bait and switch horrifying experience ever!! From the sales team to the finance department, and most recently the service department!! I will not go into all the details but I assure you, we were ripped off BIG TIME!!! Save yourself from major headaches and go to Folsom Lake Ford!!!

Sales team was excellent, but the main Finance Manger was truly caring and didn't oversell anything..made helpful suggestions, that's it..I will shop again at Future Ford of Sacramento

Did what that said they would. The final price was less than the estimate and they were very professional

I'm really happy with the service of Kevin he is very friendly and a very nice person. He explains everything that they did on my car and the service i might need People like him make me want to come back. Thank you

Best buying experience ever hands down.
Our sales person Doug Moriarty was able to turn a frown upside down; had a car break down on us over the weekend we needed replaced quickly. On his day off he came in to show us all the models we were interested in, patiently allowed us to test drive them and weight all options and ideas - in and out in a very reasonable time frame and help my already upset and stressed out wife ease into a very well priced 2015 Scion TC that she is now in love with.
Very happy with our experience all around, thanks a million Doug.

Brian Deleon great personality and always helpful and happy. Best car salesman I ve ever met

Brian O'Brien, Jeff Holt, and Kyle Saephanh made me a great deal on a great truck!!!! No hassle and no pressure. They are very respectful and they are not greedy salesmen. Good job team!!!!!

Service line, with an appointment wrapped around corner. Why schedule an appointment and operate like it's first come/first served??? Never again, I can do better

Travis Vicklund is very knowledgeable and knows his stuff when it comes to cars! Makes you feel very comfortable and not pushy. Will be buying a car in the future.

Hassle free and great experience, Justin was great, answered all my questions and followed up with phone calls to make sure everything was great. Thanks Justin

Great service very friendly. The text message for this review came late so I cant remember the name of the person helping me but he found a recall for me that made my service free. Going back for all future problems.

Future Ford of Sacramento is a great place, my salesman Lino was a great has well, he answered all my questions and concerns about the cars I'm intetested in. I definitely will be back to make my purchase!

The salesman I delt with when trying to by my truck was great wasn t pushy showed me exaclty what I wanted and I got to test drive a couple different trucks before I made my choice.

Got a great deal and fun doing it. Easy transaction. Would buy here again! Big Red did a great job! Got lots of good snacks

My wife had her Escape serviced just recently and as always Future did a great job. Everything was checked a few concerns were addressed and repaired. Car was was ready to go before estimated time. What can you say...they are a great place to take your auto for required maintenance and repairs of all kind. My family has bought many vehicles from this location and have not been disappointed. I personally have bought 5 Mustangs here through the years and most likely have one more to purchase...lol.. Highly recommend.

If you want real real real honest people that just won't take your money and feed you bullsh$t come to future ford off of Madison. They took care of me in less then 6 hours. First time in my life that the ball was in my hands on a purchase..still in shock how I drove off with a new ride that I wanted. And if you need service don't matter what car you have this is the spot....

I had to bring in my 6 month old F150 for a Recall notice, also a minor noise in the driver side door. Both were taken care of in a timely fashion. Kudos, to my service representative, straight forward, and cheerful help! After dropping it off at 7:30 am it was complete by noon, and the text that it was ready, I appreciate actually more than a phone call.
Second time in...This time for the 6 month oil change, and again everything was perfect! While we allowed a four hour window, I was contacted in two hours, my truck was ready! Chad my service adviser is on top of everything, cheerful and helpful!
More recently, I just had a service completed and decided to walk home for the exercise! It was only about 2.5 miles, so it fit my fitness requirement for the day! When the vehicle was finished Kevin Palmer called me and asked if I needed a ride to pick it up, which I did. They sent a Lyft vehicle to pick me up and it was there in less than 5 minutes! Great Service from great people!!!

John was great...efficient, friendly, and accommodating.

Eric Balogh was great and he came and got me from my home twice and made my day he did what he said and got me a car when other dealers said they could and did not kept his word and was a stand up guy with great customer service !!!!!!!! GO SEE ERIC BALOGH

Every time I've scheduled service, Future Lincoln exceeds my expectations. Shawn in Service is very professional. Purchase a vehicle here!

Customer service was excellent, today they were very busy, my kids were rewarded for the time waiting. The lady that helped us today provide us with great and lovely attitude. Thank you

BIG RED IS THE BEST SALESMAN ON THE FLOOR. On a serious note he gave me a great deal on a car he recommended because of what my interests were. Perfect pick, loved test driving, he made the process smooth

My son ended up getting his car here and the salesman Julian was a great help to us. He was extremely knowledgable about all the vehicles and the process went smoothly unlike other dealerships. I will be back soon to purchase a car from here in the next year.

Awesome service and I really liked the fact that they shuttled me home so I didn't have to wait for my car at the dealership.
Thanks,
Future Ford

I took my 2019 Ford Explorer in for its 15k mile service. The service rep was very professional and it was completed in a timely manner. My only unsatisfactory comment was that the vehicle was not washed and even though I was overall satisfied, sometimes it s the little things that make the difference. Going the extra mile and spending 10 more minutes delivering a clean vehicle is important customer service.

Purchased a car preowned back in October 19, was told it had all sorts of features. Drove car home and found none of the promised items were included and i was charged higher price. The battery died the second day I had it. Then it died again so I had to pay 100+ at the shop for a new one. I also had trouble with the windows. When you roll them down it creates a very unpleasant sound when driving. The car hookups would work when they wanted it to. The carpet started peeling away from the plastic barrier as well. Dealer financed a car 2k higher than what was previously agreed on. They will push you into buying a used car. Hold your ground and take your business to another ford location. Luckily my car was hit and totaled, thus freeing me from this outrageous loan. Will be going to get a new 2020- but not from future ford on Madison.

Loved all the professional service demonstrated by the service department, specifically Joshua, and the mechanic.

Their thorough evaluation of my driving needs landed me in the right car, and the service department carried through with fast efficient friendly service...on the weekend!

I bought my car to Ford on Madison they were very friendly so much courtesy I usually take it to Dixon but due to the engine light I didn't want to go all the way to Dixon and cause my car anymore problem so I called the one on Madison and they were very willing to fix my car great Serve car running great thank you Andy Chacon.

My tire pressure light came on my Flex when I was coming back from Citrus Heights. I stopped in and was given excellent service. Thank you!

Immediate help..
Friendly you will get a car..

Bryan made me drive 3 hours from my home to the dealer because on the ohone he told me that they have f250 and f350. When I came they didnt have any of them. Very bad!!!!

I called and I specifically wanted a ford gt the super car but the guy kept thinking that I wanted a mustang fastback it was really annoying

After a few months of doing my research for a great car AND a great deal, I was finally in luck! This was the smoothest experience ever, and I never felt pressured. Thank you so much Future Ford and a special thanks to Kathy Burrage for taking the time to help me into my brand new 2016 Ford Fusion! I love my new car!

Justin Dargen at Future Ford was professional and efficient. He made our car buying experience easy! We highly recommend him. Thank You.

We came into Future Ford of Sacramento and Kelly Shepherd greeted us immediately with a friendly smile. He worked so hard to get my husband into the Mustang he wanted and even though it was hard, he did it!! We couldn't be more greatful for the help of Kelly! Thank you!!

An unscrupulous dealer. They use high pressure sales and finance tactics to get you to sign. Afterwards they're rude and dismissive. I gave them an OK review and had a salesperson call me around the clock even though I told him I'm not changing my review. Then the salesperson called me at my work, at a law firm, using confidential information that was only to be used for the financing matter. Their service team doesn't actually perform a full service. I went for a service with a low brake fluid warning and the warning was still there. After calling the service department I was told I'd get a call back, but they never called and my voicemail wasn't answered.

Horrible people selling horrible cars. The Ford Focus I bought from them has been the bane of my existence. I'll never forgive Ford or this dealership.

your salesman David is a great guy very informative. I haven't made my final decision but when I do I'll be speaking to him