Future Ford of Sacramento Review

If you need a car or service this is the place to come

I have never had better customer service anywhere, and I went to Future Ford of Sacramento to SELL a car. Normally, I would have tried to sell it privately, but I've become a full-time caregiver to a very ill family member so I just didn't have the time to do that. Daniel Green followed up, but never used high-pressure tactics, and when I told them I simply didn't have the time and energy to negotiate, they honored that. I feel like they gave me a fair price and they seemed happy to do it. I have NEVER walked out of a dealership feeling like everyone got what they wanted and needed until today. They even gave me a ride home! I'll go there first when I'm ready to buy again, and I'll ask for Daniel! Thank you so much, Future Ford!

Jose and Lisa are awesome. Showed up without an appointment and was able to get my oil change and 60k service done within 2hrs. Always great service here and the people really work hard to make you happy. I never take my care anywhere else.

Excellent customer service thank you Kelly Shepard

Came in with my son and daughter giovani lewis was very helpful and well mannered GREAT experience!

I came into Future Ford the other day looking for a used car. Aaron Jones helped me look through the used car lot and help me determine what would be the best fit for me. He was so helpful and knowledgeable, it really made my car buying experience easier and breezier. I plan to come back within A few weeks and purchase my ideal car! Thanks Aaron and Future Ford!

I recently picked up a Fusion Hybrid from Future Ford. This is the 4th vehicle I've bought from them in the last 20 years. I've always had good experiences with Future Ford. The salesmen are very nice and low pressure. As car buying experiences go, this is about as easy as it gets.

Took the car in for a recall notice. Work was completed efficiently.

Jose was awesome he worked with me and got me an amazing deal on my dream car 2016 with a great rate shay was amazing from financing definitely recommended future ford
Griselda Herrera:)

Great sales person, Tri Hua, who asked what my needs were and then found the F150 I was looking for. Received some decent discounts and didn t have to haggle over purchase price. My sales person had everything ready to sign without having to hang around the showroom. Overall a great experience and I d recommend these guys if you re looking for a vehicle. I truly have to say and believe that Tri was more interested in helping me find what I was looking for than making the sale.

Quick service...plus a loaner vehicle so I wasn't stranded

Brian DeLeon honestly has been the BEST HELP EVER! He was so pacient with me in looking for a vehicle. It took about 3 hours to look for a vehicle but we found it and I'm actually glad we took our time and am very happy with my purchase and Brian DeLeon help. Will definitely recommend all my family and friends to him

Joe Khattar of Future Ford of Sacramento, was the best employee I've ever met.

Shay redid the loan and saved me money. Above and beyond the call of duty. I would recommend future Ford to any of my family members. Thank you Shay!!

Grate customer service parts service , Thank you Cody .

Great service. Brian Delgado was awesome, took good care of me. I will continue to get my new cars from Future Ford of Sacramento.

I live 2 1/2 hours away! The excellent help I received from Travis Vicklund the Internet Sales Manager, as well as from Alex Panchenko, the Internet Sales Director ahead of time, long distance, made me feel confident that this was the place to buy my car. Travis helped me find the car I wanted and needed in an efficient, helpful, non pushy way. Alex helped me with financing otions long distance so I knew what I was getting into in advance. Even John Dunlap, the Finance Manager, was jovial, friendly, and didnt try to push extras on me that I didnt want or need.
The atmosphere in the show room was bright and joyful! I have never experienced this at a car dealership before! I feel that this dealership is intentional about making the buying experience for customers a great one. I trust them!

If you're looking for a great salesman, and all around nice guy go visit Travis Vicklund at Future Ford of Sacramento! He's got years of experience and will work to get you the vehicle you want at a price you can afford!

Although our salesperson Pam was great, I am not so thrilled with my new Ford Ranger XLT Sport. I am concerned about the ride quality on the freeways. It feels like it wants to fishtail or sway on certain parts of the freeway. This feeling is very unnerving and I am concerned about my safety as well as my passengers. I called service and they told me this was normal. I have never experienced this phenomenon on any other vehicle.

Kelly Shepherd helped me a great deal. Got me into a new 2017 and out of a bad deal at carmax. I can't tell you how happy I am. Thanks Kelly!!

I got my first car few days ago and I am very happy with my Lincoln. Thank you very much Kelly Shepherd for your amazing customer service. You were really helpful and you really care about customer's needs.

Brian DeLeon was Amazing person to work with. I honestly could not have asked for a better Salesman. He honestly made it very easy finding a car for me. I found a hybrid fusion. Thanks Brian deleon

Jose in service was great! Always is. (Habla espanol)

Service team helped me out of a serious bind! Thanks Brad!

Great team! Tristan was the best sales guy you could hope for! Ask for him! Very knowledgeable and helpful. Paul the manager is a good guy; he made sure every customer was being taken care of. Kyle in finance got me a better deal than both my banks! I'm looking forward to buying my next vehicle from Tristan, and the Future Ford crew!

Brian Deleon has help so much threw out my shopping at ford in Sacramento he has help by looking at the car I pictured to buy and also giving me ideas on what other cars are good at ford Sacramento, I've bought a fiesta and I have been happy with the choice I've made with the car that Brian had recommended for me and if anyone wants to buy a car there then I recommend Brian Deleon for the job because he's been a great person to make me buy a car I love

Jacob made the experience in getting my car excellent listen to what I needed, also Matt the sales made closing and signing easy.

Thank you

JR in service has always treated me fair, and like a preferred customer!

Very awful experience! Never been pushed more to get a car in my life! Also they didn t have any clue what they were doing with paperwork and almost charged us $6000 extra for something they didn t take care of. Then after 2 1/2 months of having new car that passed their supposed inspection we needed to get a new battery that wasn t even covered under the warranty and had to pay $200 for a new battery!

Bought a great car from Bryan O Brien & Tree. Five stars guys!

The worst sales and customer service, first they drag you in and after you show up and don t fall for their scamming technique they tell you you are wasting their time and when you ask them you are suppose to be polite with your customer they look at you and laugh. Just go somewhere else and get your vehicle because this place is unprofessional and a scammmmm.and the only time they respond to you is when you give them a good review

Do not ever shop at this place there rip offs they don't stand behind their sales

Mike Garcia was awesome and so was his manager Kevin Ross

I have never purchased a new car because of how people refer to the "car salesman" until I went to Future ford on Madison and 80. The guys there were great. My salesperson was Brian Fimbres and he was very informative. He took the time to help me decide what was right for me and being as though I am VERY indecisive that took some time, but not once did I feel like I was being rushed or like he was just trying to get the sale. THANK YOU future ford, I LOVE my new fusion!!!!!!!!

UPDATE: They were able to help us get the car repairs covered and the warranty fixed. I believe they sold us the wrong one, anyhow... We got our rental car which is OK, but no substitute for the car that I was driving. The car rental agency only said we were going to have the car for three days... BUT, we werent told that the car would be fixed by that time. SO... were waiting to make sure that all the promises were honored... Verbal agreements you know! They seem to be trying to :"make it right' BUT... There wee a few fake smiles exchanged. I think this caused trouble at the dealership, and all we wanted was an alternate car like the warranty said and the car we bought fixed. They said that they would take care of the deductible and even gave me some gas... So .. its possible I might not say horrible things about them forever..

I'm starting to have a really bad experience with these people. If they fix their issues with me, I'm willing to post a rebuttal, but as of now they have lost my business. I personally hate at least three of the Managers. No one gives a damn about you after you buy the car, and if they sold me a lemon, which its looking like they did.... I will have to take them to court. They didn't care today when I went in and explained that I am car less... I had to register my car that I had for sale, and go to the DMV ... That is a hassle. I have the best warranty they offer... They said "I was in good hands". That remains to be seen.

Ford has always gone above expectations in customer service... Much appreciated.

Kelly Shepherd gave us excellent care with locating and leaseing our new Escape.He treated very well, and got us a nice deal.
Thank you Future Ford of Sacramento.

I called Future Ford and spoke with Brian who happened to be polite, nice and very informative! I was approved in no time! I love this specific dealer! Their inventory is through the roof! Brian showed us a bunch of different options, so there was more than enough to choose from! My experience was amazing! Driving my brand new car is even more amazing! Thanks everyone at Future Ford! You are well appreciated!

Lisa was so great, i was having a rough morning and she made everything so simple. Also the lady who assists the cars coming in was amazing didnt catch her name sorry, so sweet and very helpful. If i need anything from ford will definatley go to the . Thank you

The sales representative who assisted me today, his name is mr. Fax, he is an awesome young man full of great energy and I believe he may reach new levels with his company, working with him made me feel comfortable in the effort trying to assist me into getting in a new car. Really nice guy he deserves five stars

Brent Leavitt and the good people at Future Ford of Sacramento are the best! They found me a few options and got me approved for nothing down when Paul Blanco was telling me I would have to put money down on something I didn't even like. Wish I would have gone to Brent sooner

I highly recommend asking for Lee Peebles! I'm currently disabled and riding in a car has been beyond painful for me, so when my Mom was looking for a new car we needed to find the car that would be the most comfortable for me to ride in. We talked to so many different sales people but all it seemed like most cared about was selling any car to any person in order to get a commission, but Lee was totally different. It really felt like he wanted to help us get the right car for us, and the best most comfortable car for me. He didn't know us at all but he treated us like family. So if you want a caring and honest sales person to help you find the best car for you ask for Lee Peebles! Good luck!!

My brake pedal was going to the floor on my way to work. I pulled into Future Ford on a Monday morning without an appointment and Andy Chacon got me right in. He was able to find a recall on the defective power brake assembly and had it replaced at no charge the same day. Very much appreciated. Andy was great to work with!

Not a bad place! Typical car dealership when you bring your car for service you receive the up sales treatment. Also they have the carnival vendors sales people trying to get you to trade in your car.

It was a very pleasant experience, dealing with the
professionals at Future Ford . From start to finish!

Future ford of Sacramento is the best. Our salesman Lino took care if us over the labor day weekend. Great food and great service. We actually enjoyed our time there. We were in and out and everything went smooth especially with how busy it was. Our experience was great. I will definitely recommend people and family to Lino and Anthony. They treated us with respect and didn't feel pressured at all!!!! Love the dealership !!!!

The whole experience was awesome. They knew exactly which Mustang I wanted. I received a call within minutes of the vehicle arriving at the lot. It hadn't even been fully prepped and they let me do a substantial test drive. Kyle was very accommodating by letting me take pictures of old and new cars together, explaining features, and making sure all details were handled to my satisfaction. Trade in negotiations and financing were very equitable and fair. The whole staff was a pleasure to do business with. That's why I have purchased multiple vehicles from this dealership.

Bought a brand new 2017 last year Ever since then the service has just gone downhill every time I call to make an appointment for service no one ever calls me back every time I have an issue no 1 ever calls me back just tried calling now to talk to someone was put on hold then hung up on Great way to treat someone who was thinking about buying another car from you Don't think I'm gonna know

Giovani Lewis was an amazing help will definitely be back

Always a great experience at Future Ford of Sacramento. Prompt, courteous and willing to help!
Great job as always guys.

Everyone I dealt with was so friendly and they really tried to do everything I wanted in finding a car. I will be recommending Future Ford of Sacramento to any friends or family.

Took my car in for service & when I got my keys back the key fob was held together by a rubber band completely broken. I tried to see if they would fix it & they denied doing it & won't do amything to rectify their mistake.

Future Ford has serviced my cars for 3 years
I have been treated very well and have always had a very positive experience with the Service Department. They are very transparent with what needs to be done and have the car ready as promised. I would highly recommend Future Ford to anyone looking for a reliable Dealership

Appointment booked online. Show up on time. Sit in my car for 10+ min in service bay. No customer service. Have to get out of my car and actually look for a service advisor. (There's like 6 sitting at their desks) Person finally comes out and regardless of making my appointment with another service advisor, they go ahead and help because. Well commission.. so we stand there with my baby in the middle of service drive , while this guy gets my vin and then goes to get my info from inside while my baby and I are still standing outside. There was no comfort About arriving here. No coffee , water , or even a seat for that matter. I state the problem I brought my car in for and then also state another problem it is having with tires, the service advisor says that other problem seems fine, even though he hasn't drove my car or heard the problem. Apparently he's the tech - this issue was never addressed again. Actually the car was never really looked at as most service advisor dealerships do.

So, after a 15-20 min process of standing outside with my baby. We finally get to go inside. Where we are immediately upsaled due to mileage on my car (which was talked down upon multiple times ) ya know replace everything but why i actually brought my car there in first place. So we were rushed through this process and then had to direct ourself to some sort of waiting area. The waiting area was not comfortable and cozy. There was no refreshments or anything. It was old and outdated. 4 star dealership ? Why not put a couple hundred in some new waiting furniture. We actually had to find it and were told to "wait down there" by advisor. We wait there until we get a ride home.

So after 6 hours of dropping my car off , I decide to call due to the fact I have heard nothing about it. It hadn't even been looked at. 6 hours... and miraculously it gets looked at right away, and found the one issue I knew was wrong. But nothing else was address due to "time " I ask for an oil change, ya know something I was advised to have done on my car from the advisor prior, but they now don't have time to change my oil. Given the fact they had my car all day , you would think this could be done. Nope. The part got changed in 30 min. The job was a paid 3 hours. Over priced. The hourly rate was the most I have ever paid for a small repair. The "complimentary inspection " was a joke. It's obvious that none of that stuff was actually looked at , given the fact my change oil light was on and dinging but the tech never took note of the fact the car needs an oil change! But they recommend I re build the entire car but the oil that they didn't have time for. Tire issue wasnt addressed. Car was ready less than an hour after I called and had to ask about my car. Mostly because I was ready to take my car elsewhere.

So why 1 star?
Bad customer service. Bad communication to customer. Lies to customer about what was instepcted. SUPER overpriced for a Ford dealer. Could not do the work asked to do but has no problem putting on a part in 30 min and charge you for 3 hours labor plus keeps your car the entire day for a 30 min job.

Point is - left the dealer with dirty oil, noisy tires and a incredibly high bill. Never to return to this service Dept again. Wouldn't recommend

Very easy to make an appointment and great service. Brought my F-350 in for 20k service at 0900 and was told it would be ready by 5pm. I asked Carlos if there was anything that could be done since I had to be in Vacaville at 530pm and he said he would do his best. I got a call from Carlos at 115pm stating that my truck was ready to go. If you do go there ask for Carlos.

Tall Paul was fantastic! He did everything in his power to give us the best deal and treated us wonderfully. He even got there at 4:30 in the morning to meet us to help us with out deal. He is a great salesman and do not hesitate to ask for him right away.

Chuck, the service representative, was very helpful with his knowledge of what services my vehicle needed, as well as how I would be able to financially pay for my work performances.

I've had the same Ford Focus for 12 yrs. It has over 230k miles on it and it runs like a champ with no check engine light; running on the original Motor, transmission and Clutch. All because the only person I let look at my Ford is Kevin Palmer at Future Ford.

This place lies to customers to get them here. Terrible experience dealing with them.

Easiest and most pleasant car buying experience ever, thanks to Alex Panchenko.

Brain Deleon has helped me tremendously with my purchase. I was looking for a truck and found a nice f150 for a good price. Brian helped me find my truck. We had to go to a different dealership to get it but it was very quick process. Thanks Brian for all the help. Hands down best person to go to

** Update**
Brandon was out of the office but contacted me as soon as he returned. Brought the car in and thank God the water pump was under warranty. He even gave a decent deal on a new radiator fan. The new manager also contacted me and made amends. He said the service department will no longer be run the way it has, lots of changes were being made, and apologized for the previous experiences, although none were his fault. He was sincere. I may actually consider giving the service dept another chance based on these last 2 customer service experiences. **

I've had 2 different fords and have been going to this service center since 2009. First ford a/c was repaired under warranty and never got cold like it was supposed to. Each time I questioned it, they told me it was working fine. 2nd Ford, was told I had an oil leak and needed engine mounts. Took it in, didnt need engine mounts so I wasnt charged, but did need an oil pan gasket. After repairs, was told I had an oil leak, from one month after repair to every time I brought it in for an oil change. Every time I'd question it, I was asked to pay for a diagnostic even though it was just repaired. Finally reached out to Brandon and he had it looked at and turns out there wasnt a leak. Was told I needed rear brakes, took it in only to be called and told it doesn't need rear brakes. Had the water pump changed and the temperature gauge never sat the same, used to be right below the half line, after repair it would sit above the half line and sometimes rise a little in traffic but never actually run hot. Any time I question repairs I get pushed off. Recently I had the radiator fluid exchanged and the following weekend the car started running hot on long trips. Left a message for the service advisor, have not heard back. Had the front brake pads replaced, and had to take it back in because the pads weren't put on correctly! Not to mention the ridiculous upsale for oil changes. Once I brought it in for the $39.95 works oil change package and a blonde female advisor tacked some extra charge on and it was $50 something. When I asked why she said it was the "Free" towing package they gave me at the last oil change that I never signed up for. What the???? I didn't know free had a price tag. I'm still waiting to hear back on the last repair, after that I will no longer take my car here.

Came in to future ford to check out some cars and possibly buy my first car off the lot. Having always dealt with private dealers I've always been reluctant to go to a dealer. I ended up falling in love with an F150 right in my price range. I was helped by a gentleman named Adrian Drago who made the whole process completely seamless. I didn't feel pressured at all and ended up getting a great deal. I will continue going to see Adrian at future ford for upcoming purchases.

Gary Crow at Future Ford made our buying process incredibly easy. We did a cash deal on a new '19 F-250 and he came out of the gate with an incredibly strong price point that we couldn't refuse. Would highly recommend you go see Gary at Future Ford in Roseville.

Hey my experience with a Jose Soto was great he is a great helper I recommend going in there

Came in and wanted to look into a used car David Bradley was the sales man that help me and he was so helpful, he knew the product and did not pressure me not once , best dealership in town wouldn't go anywhere else. Thank you David for everything

Well, Lisa is no longer a service rep nor is she at Future Ford, bummmmmmer! I found out that Saturday's are only to provide maintenance and not fix anything. Not good.

just wanted to say this dealership goes above and beyond in customer service J.R.REYES is the best service manager i have ever seen and i,ve been buying cars in sacto for 40 years this people treat you like family.if i ever buy another new car it will be from this dealership......

Good day dear Ahmad Safi
I met you on 11/26 Sunday at 3 pm I just wanted to say thank you for all efforts and replying my all questions and I salute for the great customer service
EM

The worst car dealership I have ever been to.
I drove my friend here to switch out his 2014 ford focus that he purchased from this dealership. He was trying to switch out his car due to multiple Ford recalls. It had locked up on him while he was driving and had almost crashed at a light. He now feels unsafe in this car and Future Ford doesn't seem to care about the issues with the car. The floor manager was beyond rude right from the start. It is the worst I have ever been treated as a customer anywhere. Prior to coming to the dealership he had spoken to a sales rep on the phone who had told him they would buy back his car and get him into something better. They denied that he had the call with the representative. The only person at the dealership who was helpful and polite was the salesman, Gino. Everyone else tried to sweep the problem under the rug and say that it's his/Ford's problem that his car has recalls not Future Ford. If they are going to back Ford's products, they should take responsibility as well. Would recommend to avoid this dealership at all costs

Salesman David was exceptional. I found him very knowledgeable! I advised him I was looking for a car with specific features. I was able to pick a potential vehicle to purchase based on his knowledge and professionalism.

This Ford dealership always has the best selection of vehicles. I want to thank Richard Dickson for all his patience and knowledge while I decided on the perfect car for me, great salesperson to work with. Thank you Richard!

Thank you Chelsea Greendahl for your amazing service. Super friendly and helpful. I will be recommending you and your company to all my friends and family.

Great experience here at Future Ford of Sac. Have bought 3 Fords from here. Brian OBrien helped us find the F150 we were looking for and made the whole process very easy. Thanks again.

I knew exactly the vehicle I wanted. I handeled every detail over the phone. Purchased my new Ford Escape with the greatest of ease. The New Car Sales Manager was a dream and all of the associates at Future Ford Dealership were courteous, patient, helpful and respectful of my needs. I highly recommend this Ford Dealership and will continue my patronage in the years to come.

Brian F took my order quickly, informed me of the 25K service duration, and called me within 90 mins when the job was finished. I am one happy customer! Thanks, Future Ford service dept!

Alex and Gino were great. Definitely had a good time and got into the car I wanted. See Alex Lutsuk or Giovanni Lewis if you want the best car buying experience.

Having my Fusion serviced was quick and painless. I dropped it off the night before and was able to be driving it again by lunchtime the next day. My advisor JR was friendly and clearly explained any recommendations that were made.

J is by far one of the best salesman me and my gf have dealt with. Up front and honest, not a vulture. He actually cares about your car buying experience. We purchased a 2013 Ford Focus hatchback model that went bad back in 2014 and when we came in to get it serviced we walked out with a better more reliable 2018 Ford Escape with little down. He does not make you feel pressured to buy. Go check him out, tell him Chris from the Marines told you to come in. Thanks J for all you do, I ll be in for my mustang next year!! Ford better rate you best salesman of 2018!

Brian Deleon hands down the best salesman at this location. Always ask for him A+ rating

What an awesome group of people to spend the day with!! Our sales guy (CEDRIC GORDON) is the guy with the bow tie and funky socks!! He is a great guy to buy a car from!!! Thank you so much Cedric you are an amazing guy!!

Excellent customer care at the service department. The best dealership experience I've ever had.

My experience was Awesome! Megan, Blake, and Matt were the best. Megan and Blake fought hard to get me a deal I was comfortable with and I appreciate all the hard work. They were patient and understanding about my budget needs. To top it off Matt made the signing of all the contracts funny and very interesting. 5-Star Customer Service all the way from all of them!

From start to finish; the service department was great! Went in for recall service and service was quick.

I loved the sales service and my new Ford f150.On the downside the finance dept.sucks.I didn't want an extended warranty yet they kept on harrassing me that I needed it so finnally I caved in and bought it.It costs me 60 dollars a month what a rip off.Will not do business with Future Ford again and would tell other people not to also