Future Ford of Sacramento Review

It took very little time to get my trucks oil changed. First time using their service department for an oil change. Was able to get on with the rest of my day I would recommend this establishment for service

This is by far the best car buying experience I've ever had. Everyone I had the pleasure of dealing with was friendly and honest. Our sales person was great. I love this place.

They actually listen right from the first time I need the salesman

I always get my cars from future ford of Sacramento, they have the best staff and the best service from start to finish, delt with Kathy Burrage, and Blake in sales.

I bought a new Ford Fusion, a car I have wanted for a long time. I got the best deal available with 0% interest which I was not expecting. My salesman was Chase Paulson who was very professional yet personal so the experience seemed like I was dealing with a friend. A big thank you to Chase and Blake for listening and treating me with respect.

JOHN MILES aka Smiles, Keith and the finance guy who wrote my contract .....THANK YOU SO MUCH! I could not of asked for a better team of people to get me through this process. I wanted something that was not on the lot and the next day they had it in the lot. Talk about above and beyond. The professionalism in the sales and finance department rate more than 5 stars in my book. They made sure I was completely taken care of, they were honest and genuinely happy doing their job.... so GLAD I was able to have them pop up as number 1 in Google search. You cant go wrong a Future Ford of Roseville.... take the time and look .... there are plenty of deals here.

Best place in Sacramento to go for Ford Transit. See Brent Leavitt the Internet Manager. He personally drove me to a warehouse full of vans and helped me select the best fit for job.

My experience was excellent. Doug Moriarty and David Hadley found me what I was looking for and did not try to sell me on what they wanted to sell. I highly recommend them.

I took my Ford Fusion in to future Ford

for transmission work. I was treated with respect . I would like to give a special thanks to Jr. Reyes and Eli for all their help. I would highly recommend Future Fords service department.

Brought my 2015 Ford Focus in for a clutch warranty repair. It was a quick process to bring the car in. The service rep went over everything and explained that because my car was still under power train warranty the clutch was covered no matter what. The next day they messaged me with an update on the car. They found a motor mount and a few other things that needed repair and were causing vibration when I was driving. They had it fixed by the next day and I picked my car up. I could really notice the difference with the new clutch and motor mount which made me confident in the work. I even got an oil change out of it which was a nice surprise. I would definitely bring my car back here.

The customer service reps at the Ford parts department are INCREDIBLY RUDE! They're lazy and didn t want to go through the process of giving my husband a refund for just ONE bottle of oil so they tried to deny us a refund! HORRIBLE customer service. AVOID FORD or at least their parts department on Madison Ave. in Sacramento.

Salesman was a smart ass and I walked out. Bought a car from another dealer that day.

Blake and Chase took great care of us for our new 2020 Ford Mustang thanks again.

Me and my son went and cancelled a service contract 2 months ago the cancellation paper says allow up to 8 weeks for processing have not heard anything from the dealership im pretty sure that's illegal and would not recommend doing business with them.

Tried to charge me $100 - $200 for an oil change and service tech was pompus and i hope to not have to give this place my business ever again

I usually purchase a new car every 3 - 5 years and have done so for the past 15 years. Future Ford is the first dealership I've brought my car in for service and didn't have to fight to get the warranty honored or get charged for a diagnostic just because the possible issue may be out of the scope of the warranty. My next car will be purchased from Future Ford of Sacramento.

Wow, we love this place, best Car buying experienceI've ever had, we had Moss as our Sales representative and he was awesome, FutureFord Of Sacramento was a blast made my dream come true.....10 Starz

Superb service by Shawn and his maintenance crew at Ford Lincoln dealer. Best service advisor I have ever had! Thanks again for taking care of our rig!

I had one of my best car buying experiences at Future Ford. Everyone there was so helpful and friendly.

Future Ford of Sacramento has a great collection cars for all. Our sales consultant Ahmad Safi was a great guy. His behavior was so professional and to our satisfaction. He and his manager made sure we found the car we wanted. I'm surely coming back to this place to Mr Safi. And will tell all our relatives and friends about him.

Excellent service, large selection, and friendly sales representatives.

If anyone looking for a car go to this dealership
I m looking for SUV and my salesman Karan was really helpfully. I m still looking around but if I end up going with ford I ll talk to karan.

Cant be happier with my new FOCUS!!! Alex P. was absolutely on point, honest and super professional!. Thanks again to Future Ford!!!

This was one of the best car buying experiences. Iv had in my 29 years of life I did not get low balled for my trade and I didn t get thrown some outrageous price for the new car from start to finish the deal was done in two hours Jacob and Nathan were highly professional and extremely knowledgeable if I hadn t got a truck a month prior I would have honestly gotten two vehicles in the same day with out thinking twice definitely will have my business in the future

Andre Inocelda very professional and helpful when helping my wife and I look for a larger vehicle. Definitely recommend stopping by Future Ford of Sacramento and working with Andre.

Great place , and great service all around.no complaints here.

Giovani Lewis was amazing very helpful go see him for complete service very trustworthy

After shopping around, I came across Future Ford. I came in contact with Travis Vicklund in the internet department. I was blown away by the knowledge he had about any vehicle. All my questions were answered and he helped me choose which vehicle was right for me! He was very professional. I was very comfortable with my purchase and didn't feel pressured like I did at the other dealerships I visited. Future Ford has the best inventory and best prices around. I will send everyone I know to Future Ford and make sure you ask for Travis if you want a good experience

To sum it up it's... I drove out of there with my dream truck, I don't know how this happened to be honest I have affordable payments they work with me with my situation which I was amazed how simple they made it given the fact that I never thought something like this would be possible... thank you Nate, and Magdi.. for making this possible! I now have a long-lasting reliable vehicle that I'm absolutely in love with!
Sincerely
Shauna Lewis

Great customer service in the truck repair department!

Brian deleon. Did what you call working for the customer. With his superior customer service. He found the car I wanted before I came in. Said he could finance me which he did. Did only 500 down which I was so happy with. This is the guy I want to work with. Dont go to anyone else but him

I had a recall on my 2013 Ford Fusion. I had my car towed to this location Future Ford location on Monday 7/2. I was told by a gentleman named Jose they would contact me on Tuesday late afternoon. I ended up calling them on Tuesday 7/3 requesting an update and was told they have not worked on the car. I asked them about a rental and they told I could rent but only for a day. I asked them what if it takes longer than a day.? He said I would be pay out of pocket. I told him that would not be acceptable since this is a Ford issue. He understood. He said he would contact me Thursday morning for and update. I waited all day Thursday for a phone call until about 3pm and I called again. Jose stated they did a diagnostic on the car and found a loose hose and said the recall was not the issue . They were going to charge me for it. I was told they would fix it at no charge. y car was fixed Friday morning. I wish there was better contact and better accomodation when a car is recalled the customer gets a rental no fees. When Jose was going to charge me $50 as a deposit hold. I felt it was not my responsibility and they would need to waive that since this was a part that was a Ford error. My car was completed at the end of the and I was satisfied.

Kevin was awesome, very professional and I got my truck back sooner than promised!

Change this: I should never have purchased this car, that i got pressured into buying by Brandon. I can t afford it, my credit went down, and im stuck in a loan for 6 years. He lied to me. Typical car salesman
Buying a car from Brandon Collins!!! He was very thorough, efficient, and honest!! Wouldn't buy a car from anyone else in the entire area !!! He Actually deserves a raise !!!

I went into the service department to have my Fiesta serviced and decided it was time for an upgrade so I went to see Kelly Shepard on the sales floor. He spent hours with me trying to make sure I got what I wanted in my price range. In the end I got my Ford Flex that I have wanted forever and in the color I love and my price range! Thank you so much for making this happen for me Kelly! If you need a new car I definitely recommend going to see him!

I talked to Joshua Arruda of future Ford of Sacramento in the service department! I was dropping off my 2018 Ford F150 for oil change as he went above and beyond to find out if I had any recalls on my truck as well as I was dropping it off. Joshua was very helpful and I have no problem at all telling all my friends and family about how good Joshua and future ford of Sacramento! Good job guys

Made a appointment with a salesman (4pm) to go see a used vehicle. Upon arrival salesman left too attend someone else. Turns out the vehicle I had a appointment to see was sold. Drove 3 hours (Fresno to Sacramento) with spouse to see specific truck. Left when they finally said they had sold the truck. Later that day around 6:30pm salesman messaged to ask if I was going to make it to the dealer. Please don't waist people's time especially when they are driving from far to see a specific vehicle.

Follow up:
Thanks for acknowledging the error Rod Collins costumer service is extremely important during these times.

I financed 2018 Ford Fusion and already got Insurance for it but after a week I got a call from Ford dealership and asked me to give them the car back because bank did not approve it. It does not make a sense. Why did they give me the car and asked me to return it back to them when finance approved me at first. So I had the worst experience back there. I don t recommend anybody getting a car from this dealership. Be careful

Im not one to leave reviews but I have to. Me and my boyfriend bought the retro style ford thunderbird from here because he always loved how they looked and I saw it so I headed up while he was at work to check it out, having called to say I was coming in to check it out. When I got there it wasn't at this location but instead up in Folsom. My salesman grabbed some keys to one of their used cars and we headed up to get it to bring back. The ride was smooth and I loved the luxury of a car from 2003. My boyfriend was at future when we returned and he took a test drive and did his inspection and all looked good. The buying experience was good, as good as it could have been at a dealership. But we were done at closing. The problems began when we went to take it home and the instrument cluster didnt light up when the headlights were on. Now that's a safety hazard especially for someone like myself who works nights sometimes. But they were closed so we went home deciding to call tomorrow. Luckily I was off so I was able to call and take it in. Even more problems. I was told to speak to this one man who works in the service department. I sat and waited for the longest time. He finally came, I told him what was wrong, he took my keys and went to check it out. Not even 5 minutes later hes back telling me I had to turn the brightness up. Now I'm not some ditzy chick. My boyfriend is a porsche mechanic who loves cars in general. My grandfather is a mechanic. I know some things about cars. More than an average female. I told him thats not it and explained that in the dark it doesn't light up the instrument cluster which means you can't see how fast you're going or anything. He finally gave in and we drove to the service area for them to check it out. I waited and they couldn't figure it out so I had to leave it overnight. Now they were gonna pay for an uber to take me home. I need a vehicle to get to work while they have my newly bought car but they didn't want to give me a rental. They finally gave in and gave me a gas guzzler but whatever. Now serious problems. They had my car for over a MONTH because they couldnt figure it out. I made my first car payment without having the car in my possession. Before dropping to car off the first time, my boyfriend noticed many things that got overlooked during the safety inspection. The air filter housing was cracked. The tires were like 11 years old, which is so unsafe. And a few others that I just can't remember. Now this car has been in the Sacramento area its whole life. Its only been worked on at ford dealerships. It came with a huge carfaxed report that listed every detail and maintenance that has ever been done to it. I felt safe when we bought it but now finding all these things that ford has missed terrifies me. Got it back. Its good for a month and now the car is overheating. The thermostat exploded inside itself basically. My grandpa opened it and it was all in pieces. Those cars, that should be replaced at like 100,000 miles. It was not. More money into the car. We fixed it. Went back to them like look, this car has had all these safety issues can you take it back, we trade it for something else you have but they wouldn't. Well they said we could get a fiesta. For, I think $100 more monthly. No thanks. We like cool cars, I would have settled for ordinary, but a fiesta is ugly. We got a oil change package and while my boyfriend didnt want to use it after we saw how bad their maintenance was, we didnt have time to do it ourselves. So I took it and and it came with a multipoint inspection and tire rotation. Cool. I waited and when it was done I got a list of things that were wrong that totaled over $1000. Funny thing is that they're things that wouldn't be that bad in the 6 months we had the car. Especially the 5 months since we got it back after they had it for the month. So they tried to up well me on something they should have fixed to begin with. I just want them to take the car back for what we still owe on it and be done. This has been horrible and I want it done with.

Awesome experience. I was nervous because I heard there is pressure on a lot sometimes. Gino was professional and made the experience very pleasant.

Kathy Burrage was my sales agent and exceeded my expectations of purchasing through a car dealership. She was charismatic, sincere, helpful, and comforting. I will only buy cars from Future Ford due to my experience! Thank you for helping us out!

Excellent service, but in the past year there rates have increased dramatically. I used to consider them competitive with smaller shops, not anymore.

Worst customer service ever I was just on hold for 30 minutes listening to this stupid future ford commercial an the guy answers an says can u please hold... I said I have been holding he said give Mr your number and ill try to call you back

I came in Armen greeted me with a smile complimented me on my car. I told him I wanted to upgrade to a newer car he asked me what I have in mine that I like I told him. Tgen he asked me what I wanted in a car. He found me the perfect car perfect color. I ended up owing too much on my car so we couldn't come to a deal. It was haste free no pressure. He told me in beginning that regardless I buy or not he wants me to be 100% satisfied and I was. I will be coming back when I'm in a better position to buy and Armens going to be my guy for sure!

The staff is amazing! Kevin, Magdi, and the rest...thank you SO MUCH!

I would highly recommend Future Ford for they're service, they are complete and quick. No complaints

Nothing but professionalism and easy transactions. The SUV was found for us fast and the deal was seamless. The team
We worked with was top notch

Got 30,000 mile service done,$ more than what I thought. Over filled my overflow tank even though it wasn't necessary.

Some car buying experiences are worst than dental visits. But not here. We have bought our last 3 cars here and they have worked miracles to get us financed with a good interest rate and a fair price. I tell everyone I know to come here when they're looking for a vehicle.

It was a pleasure to work with Kelly Shepherd again!

Andy Chacon once again was most forthcoming and knowledgeable in his ability to determine the probable problems with the vehicle and likely fixes! Always congenial and to the point, Andy is a most valued service manager for my truck needs!

Since the day of purchase of a certified pre owned vehicle we have had a bumpy road with this dealership. It seems that the different departments don't know how to interact with the other departments all under the same roof. Knowledge of procedures or protocol seems non existent. Too many times did we hear " we have no record of that" or" I dont know what your'e talking" about yet we have a document from the dealership outlining what's to be done and by whom. For a CPO vehicle we found far too many blatant issues to be addressed. Decent enough people but...

Kevin in the Service department was awesome! He always communicated status updates keeping me well informed throughout the day.

Chelsey greendahl was great bought a car she was good at what she does and extremely friendly!!!

Best dealership around! Our salesman Travis Vicklund was very courteous and patient. Thanks for the help. Future ford will always have my business.

Brad in service is great always handles what my problems are

Recently completed a recall on my 2013 Ford F-150 and service was completed earlier than expected. I like the texting of contact info to keep me informed. I especially like the use of Lyft for shuttle service since I'm able to get home quickly to start my day. Great job overall.

My 2014 Ford Focus had an issue with a transmission and thank God my wife wasn't killed it gave out on Interstate 80 what she was coming home from work a couple of weeks ago I talked to them today to see whether with assurance that her car problem was fixed Ford has a big problem and I only hope one thing cuz I have another Ford Focus a 2016 so I hope I don't have another issue cuz she was okay she was in the right-hand Lane and just coasted onto the shoulder but I did get concerned

Had the best experience anyone could ask for. I worked with Stephany Ochoa and Danny Ochoa who worked really hard to get me my 2010 Ford Flex. Thank you both for everything. Would highly recommend seeing these two.

Adrian Dragos was a great sales rep and I am very impressed with his customer service ! I would definitely recommend this dealership because of him!

Never do business with future ford they try to over sale on stuff you do not need on your car loan please read your contract before you sign it they will try to sneak a service contract in your loan without you knowing it

I bought a very nice Ford Fusion very recently. ;) Sales Representative Mr Keli Sheppard was helpful and very professional. To work with a person that knows about "a product" is very good. I think, per his superiors, he should be acknowledged of the great customer service he represents for the Ford industry. I am a Professional Administrator of 30 years and I know the importance of acknowleding an employee. Thank you for your attention. "Mahalo"....bye! ;)

I have always had great service here. They keep my car in great shape. And always let me know what it needs done

Thank you Ford, the car shopping experience was superb we were supported by the kindest, young man , very knowledgeable, being super patience with my silly questions, his explanations were clear , my husband and I know we'd buy the car of our dreams from Mr. Sterling. What we thought would be a long frustrating car shopping experience turned out to be honest , clear a more understanding shopping experience . Sterling was more than patience walking us through what we thought would be a day long sales pitch,. Great Cars, great sales person. Thanks Ford .

My shopping experience went smooth and seamless. From having an amazing sales rep, Alex, who was extremely friendly and knowledgeable to the financing process. I was in and out in no time, driving my new car home. Future Ford of Sacramento is a great place to shop, learn and buy.
Thanks guys!
Mike

Dennis and Katie at fleet sales were very accommodating and kind. They are definitely awesome! Go stop by and see them!!!

Had my car serviced and as usual the customer service was outstanding. They scheduled a pickup to get a rental car which arrived within 5 minutes.

I never thought that buying a car need not be an ordeal. However, I told my friends that you will need Paul, Dean, Tyler and a fourth gentleman who I apologize I could not recall his name. I have had a sad experience with another local Ford dealership.
Paul called me and said the car I wanted was in the dealership and gave me the financial details over the phone. So I went and took the Fusion energi without spending a quarter of my lifetime at their dealership.
I am sure I will be getting the same pampered attention when service days come. Lastly though, I hope you could improve your coffee service.
Other than the coffee though, these four gentlemen were fantastic to say the least.
Happy Holidays.

Superb service from JR and Dustyn on my brand new Pleasure-Way OnTour 2.2 s Ford Transit battery charge management recall. Same day service (with COVID precautions) and Dustyn even put the new license plates on while there . Very happy and will use for my Transit s service needs in future. Thank you!

I was there at the future ford dealsership on madison ave last month where i was welcomed very warmly by D.J. Singh. He made the entire process very easy and smooth. I never felt any pressure the entire time I was there at the dealership. He helped me find the right truck that i was looking for and worked out a perfect deal which suited my budget without any hassle. I love my F-250 that i drove off with.
I would really recommend D.J. Singh and future ford of sacramento to anyone for providing me excellent service which I am sure everyone can avail by contacting them.

I had a great buying experience at Future Ford. They gave me what I wanted for my trade in, and got me the truck and payment that I was comfortable with. Paul made sure that I got everything I wanted in my new truck. All the details were taken care of before I showed up. I definitely will recommend Future Ford, and will continue purchasing vehicles there in the future.

The first salesman Jeff did not take care of my problem. All he did was sell me a car.He told me to have my car reprocessed and take a hit on my credit .I brought the car back. The second salesman was Eric Chambers and sales manager Shane Weirick were what Future Ford should be all about . They cared for me as a customer and took care of my problem with the 2014 Fiesta that I brought in to this dealer eight times. To bad I had to trade in that car and go deeper in diet because of a transmission problem that could not be solved. I've been with Future Ford for forty years and at least six cars. Ron Ackerman

I bought a Fiesta a few weeks ago and the staff is just such a joy.

I get treated like family when I come here! Bought my car a few months ago from Julian. I look forward to doing business here again

Brian deleon. Hands down the best person i have worked with when buying a car. He has seriously helped me so much. I was looking for a f-150 and traded in my focus. Got a good amount for my trade. Not the best, but decent enough not to complain lol. Thanks brian Deleon

My 88 year old father was interested in a 2015 Ford Focus SE with 41K miles and an ASKING price of $15,897. Once they discovered he has difficulty with numbers, they jacked the final sales price to $27K. Seniors, beware!

I really appreciated Brian Deleon customer service, was very surprised to find someone that personable.

One of the best sales experience I ever had . Sales man Karan helped me a lot . Didn t pressure me at all. If anyone need any used car go here. They have plenty of used car.

Jose Soto helped me purchase my first car . It was a great experience!!

Brian Deleon. I was looking for a car while I stumbled a really great guy named Brian, he was really nice with me and I'm so glad I found a car that was perfect for me. Thank you Brian ! And I really suggest this place for everyone.

Julian was amazing. He didn't have the car we came in for on the lot but he took us to another lot where they had plenty more cars. The we found the Ford Fusion Energi we came in for!

richard dickson is a great sales guy and was very easy to work with, will be buying future cars from richard only.

Great place to buy a car, this is my 3rd truck from future ford of Sacramento in Madison Avenue, and I also have recommend it to my family.

Great Service, no pressure and everyone was super nice. Super happy with my new Explorer and I even grabbed a burger fresh off the grill.

Great Service from greeting to checkout! Andy Chacon is a great Customer facing employee that Future Ford should be proud! In addition the texting updates throughout the service to checkout was a very positive experience that enhanced the overall service process.

We had a great experience with the Ford on Madison Ave. the agent who helped us is a great guy named Bashir Ahmad. He went through all details with us & made sure that we get the car of our dreams which was a 2017 Ford Explorer. Thank you Bashir, thumbs up for you.

Thank you Future Ford Sacramento and all the friendly personnel that made it possible for me to purchase my dream truck. Special thanks to Branding Collins for the optimism and persistence in entire process. I couldn't be happier.

Had a myriad of issues with my F250 with 250k on it. Decided to take my chances and go to Future Ford since I knew I needed the best mechanic to figure this out. Eric Hammon happened to be available and I let him know right off that YouTube and myself had it all figured out. I just didn t want to throw parts at the trucks problem and I did take videos of the issue . Eric really went to bat for me and had his best guy on the job. I trusted him and I was not disappointed. My truck runs great and now I have a service rep I know I d refer to anyone. Go see Eric and he ll take care of you!

Jimmy Vargas was my sales associate. He was one of the most knowledgeable sales representative I ever met. He help me find the right car at the right price for me and my girls. I would definitely recommend Jimmy and Future Ford of Sacramento to my friends and family. Thanks again Jimmy! ! !

Hands down to the best dealership ever I recommend coming here if you need a car they will really work with you and give you a good deal . I didn't think I was able to get a car but gino lewis made that happen by getting me a car but not just any car a brand new one I appreciate his business and I recommend anyone to go to him he will work with you .I really love my car and so happy I was able to get one

This place is a rip-off my car was there for a recall and they lost my registration and won't even pay to replace it the worst place I've ever dealt with and they said my sway bar was bad and wanted to charge me$900 and got a second opinion and it's nothing wrong with it big losers