Future Ford of Sacramento Reviews

My daughter has been taking her vehicle to this dealership, for routine oil changes, as well as to top of all the necessary fluids. The vehicle was towed to this dealership, due to the fact that it was losing power, as well as jerking into gear. Randy charged her for a diagnostic of $150.00. He stated that the transmission was bad, and that it would cost, from $2,300 to $2,800 to repair. Randy also lied, and said that he needed to tear down the engine, to diagnose the reason, that the engine was apparently misfiring. Which all was a lie. My daughter had the vehicle towed to another mechanic, and found out that the vehicle, was bone dry of all it's necessary fluids. It also had other issues, that wore intentionally over looked.The vehicle was repaired for the sum of $402.00. Do not take your vehicle to these scumbags for matinance. They will lie, and say that your vehicle needs unnecessary repairs, as well as intentionally, over look needed repairs.

I love coming here no one pressures you into buying something you don't need or want.

Had an excellent experince here the staff was very friendly and helpful. Giovani Lewis was very professionall and worked hard to help me get the car I want! Would recommend him to anyone looking for a new or used car!

Lisa is just the greatest when I pull up for service she there to greet me. She knows my car and what it needs and takes care of it.
thank you for asking. Cathy Solem

Buy your next car here.
Easy as that

I had an excellent experience with this dealership especially the sales rep, Mr. Hamid and the loan advisor, Mr. Torres. They are an invaluable asset to Ford. I appreciated their genuineness and key to detail and professionalism.

Where to start.
Was lied to, then spoken down to by a manager and our issue took weeks to resolve. The only person who was remotely good at their role was kevin.
Magdi is an awful human being who breaks the law. If he tells you your APR is dependent on buying a warranty, ask for it in writing!

Brian Deleon was super helpful and knowledgable salesperson

Buying a car is overwhelming and stressful - are you buying the best model that fits your needs? Are you getting the car for a good price? Looking to purchase a car/truck? Look no further - but to Future Ford on Madison. Richard made the whole car shopping experience amazing. He puts your worries at ease, super knowledgeable, friendly without the pressured feeling that many salesmen give you. He shows you a variety of models/styles so you know what cars are available, etc. Highly recommend Richard and this dealership if you're looking to purchase a car/truck! You won't be disappointment.

I really enjoyed my experience at Future Ford because of Brian Deleon. He did not waste time and knew what he was talking about.

Leo and Ahmad were amazing. Got me into a car i never thought I'd qualify for. Process was well explained and there was no pressure in the sales tactic. Shay was a wonderful help in financing. Slowly explained everything nicely.Felt like they fought for me to get the rates i did. When i eventually trade this vehicle in, l will be doing it there. Highly recommend. Only complaint i suppose was i found a scratch on the passenger side door (barely visible but i didn't see it during original inspection). Hoping to get that fixed

Jose Soto was so helpful with my car shopping experience!

In and out! Ask for Mike G. He made the impossible happen. I think I'll be back. Thank you!

I'm very happy with my recent visit to Future Ford for some regular maintenance as well as a couple of recall matters. My service advisor, Jeff Heath, knew exactly what to do, explained clearly and concisely what to expect, and delivered on what he said.

The best place to purchase a vehicle from. The sales team is very professional and knowledgeable. Real honest people that treat you like family and not just trying to sell you a car. I will definitely keep coming back for any future purchases and my family have all purchased from here aswell and are completely satisfied with their purchase.

I have my vehicles, purchased and serviced at Future Ford, for over 20 years.
As always, I had been well taken care of, with all personnel at Future Ford.
This week, I had my F350 serviced and my advisor was Colby Wolney. Once again I met another great person at Future Ford, with great appreciation, I'm giving him a FIVE STAR RATING...thanks Colby Wolney.

Professional, friendly response to recall. Recall notice said it will take 1/2 day. It took half a day. Kevin is my go to guy in the service dept. Even offered a Lyft drive from my home to pick up my car so my wife would not have to drive a dusk! Ernesto was a great Lyft driver by the way. Next time I need service for my Ford, this is where I will go. In fact, I'll give them a try if I'm going to by a new Ford, based on the professional service I recieved from Kevin in the service department! Thanks guys!

Jarell was awesome. Very patient with us and everyone was out to find the right truck that met our needs. Thank you. Second truck bought from you guys. See ya in 70k when i am ready to buy another.

I want to thank General Manage Rod Collins of future ford for helping us and fixing up some issues, great honest person! Will definitely recommend Future Ford to anyone!

Tri(trey?) and his sales manager were excellent to work with.
the vehicle model and year i wanted was there, but not in the color and trim i wanted. they showed me the different colored identical model they had onsite and assisted me in finding one in the colors and features i desired.
although i did not end up buying from them, they demonstrated superb pre-sale customer service skills, connected me with my new car from their Concord branch, and set an example that their Roseville branch REALLY needs to learn from.
the short answer: they showed the car, they guided to the right color elsewhere, they were courteous.
for this one that did not end up in a sale for them, i wish a dozen more do because they treated me right!

Thank you, Jim Vargas, for your treatment of us. And for being patient with us and explaining everything we ask you, I recommend Balkan to buy ai

Future Ford Is a honest dealership. My experience with the company was on point. I was able to get a deal on my new car. Compared to other company's who tried to push me in a car to make a sale. Also, customer service was on point too. Highly recommend this dealership

Gino was super friendly and helpful, he helped us through the sometimes daunting task of car buying. Down to earth but still very knowledgeable. We will definitely return for future purchases.

The transmission control module on my 2012 Ford Fiesta failed and the car was 5000 miles past the 150,000 mile extended warranty from Ford. Rather than pay $1,600+ in parts and labor on a car only worth ~$4,000, I chose to part with the car. Ford offered $100 on for it, which was insultingly low.

I was looking at a 2014 Toyota Corolla LE with 93,000 miles, listed for $10,997 on their lot. They refused to budge on price, despite bluebook value for the car being much lower, and other dealers in the area having the same year vehicle with the same amount of miles for much less.
They also denied my request for a pre-purchase inspection by an independent mechanic.

Then the negotiation... It was like talking to a wall, only a wall seems more intelligent than the sales manager I was unfortunate enough to deal with. He brings me a quote of ~$360.00/mo for 60 month with $0 down. I added it up, and the total came out to nearly $20,000 for a car listed at $10,997. They unenthusiastically removed the $3,500 extended warranty and a few other dealer charges they built into the price without disclosing to me. When all was said and done, and they finally brought me out the quote showing the line-by-line breakdown of costs, taxes, fees, licencing, etc. they still had me at $247/mo for 72mos with $0 down and wouldn't budge on pricing, despite showing them an ad for Auburn Toyota advertising the same car with 40,000 miles LESS than the one I was looking at, and they were asking $12,000.

Needless to say, I walked, and will not be giving them my business.

Oh, and for anyone wondering, I went to Niello Volkswagen on Arden Way the very next day and bought a 2014 Toyota Corolla S (higher trim level than the Corolla LE at Ford) with only 58,000 miles for $11,997 AND they gave me $1,250 on trade for the broken 2012 Ford Fiesta, sight unseen. And they got me in and out in 1 hour 50 minutes without playing silly games or bait-and-switching.

Does losing one's job because of the games played by your service department sales team count as an experience? Yep, that's what happened! And I still had to pay for them for the oil change. Don't ever take your vehicle to this dealership if you want honesty, integrity and the belief in doing the right thing for the customer over your sales. They are beyond unscrupulous and devoid of any and all morality. They are liars and will do whatever they can to screw you out of any money you might have without hesitation or a second thought. And when I called them out for what they were attempting to do, they continued to lie and shift blame on the person trying to do the right thing. Not a sliver of morality resides in their business model and they should be ashamed of themselves for how they treated me. Quite despicable behavior and I'm jobless as a result of it! Thanks for that! SHAME! SHAME! SHAME!

If you go here they will forever spam you via email, mail, calls, and text messages. I've asked them not to be contacted multiple times. Typical sales harassment. Too bad because service was great.

Excellent fast service great dealership to do business with

Ash was amazing and was great with getting my explorer upgraded to a brand new 2020! Great knowledge and all around was very good! Matt was also amazing in finance and was patient with explaining anything I had questions about. There was no pressure from these guys which I appreciated! Make sure to ask for Ash and Matt!!!

The service was very good I was happy with the service

I went to Future Ford of Sacramento, as it is the only Costco approved location with prearranged prices, even though it was a 40 minute drive out of my way and much further than other Ford dealers. I met with John Frizzell in early June, 2016. The car I wanted was not in stock and he just wanted to sell me something else instead that was much more expensive. I walked out and texted him for 3 months until 9/1/16, when I noticed sales specials going on and I told him via text, exactly the car I wanted. I went back to the dealership to close the deal, and even though he confirmed the car I wanted was on site, he couldn't find the car on the lot. The car promised didn't exist for him to get either without ordering direct from manufacturing. He also didn t know anything about current promotions. I spoke to the assistant manager, about the disappointment who states he would take care of me instead. I inquired about my trade in value and they told me it was worth $9,000 but they would offer me $4500 for it which was an insult. I tried to have them special order the car I wanted as I didn t mind waiting for it, and they refused to offer me current promotions for that car. 5 minutes later he just dumped me off on another sales person who tried to sell me on another car I didn't want with thousands of dollars in options I had no need for so I walked out a second time.

I came into Future Ford of Sacramento with my mother today to browse some potential cars for my younger brother with no intention of purchasing today. My cousin had shopped here previously and had recommended we speak with Kathy, and i am glad i followed his advice. Not only did she show us multiple cars but insisted that we find the car that jumps at us. She listened attentively and we fell in love with 2 of her suggestions. Both were used cars and we had price concerns but needless to say we walked out with a car today even though we had no intentions of purchasing today. Kathy is amazing I highly recommend anyone visiting the dealership ask for her.

Jimmie Z, service advisor, signed us in right away when we arrived on a Friday afternoon. As ours was a parts malfunctioning issue, he investigated with the parts department and worked on the order and scheduling as a special parts order was needed. Jimmie scheduled us for Monday morning drop off and, though he would be on a day off, wrote up the order and informed us, if any question, where a paper bs lip would be. I arrived at 8 am, advisor Joshua greeted me, found the service order and began the service request. The car was finished at 2pm.

I love Future Ford!! Mike Garcia sold me a reliable and fun car and got me the deal I was looking for!! He really knows how to take care of his clients!! I'll come back to him for my next car!!!!

Appreciate Gary Crow for helping me find my new 2019 Ford Escape! Love the car and the experience I received

Made the process really easy! Julian and Cedric were awesome!

Future Ford did an outstanding job on my mustang I would highly suggest taking your ford here!

Everyone who works there is super polite and their service is fast!

Reliable top quality service, JR and the team never let me down

Took my 2013 F150 to the dealership for service - these guys are good! Saw a used car I thought the wife would like so I brought her back later and made the deal on the car. Tyler helped us originally and he was polite and extremely good to work with. The only issue we had was that we test drove the car in the dark and delivered the car in the dark, so Tyler politely offered to address any cosmetic issues the next morning in the daylight. The next day I found a cut in the top of the black leather drivers seat that I failed to notice in the dark the night before - I reported it to Tyler the next day and he said he would see what he could do. This is where things went sideways - Apparently the issue was turned over to Slavic - a very arrogant, impersonal, all knowing individual who talks down to people. He claimed to have attempted to call during the week yet there was no missed call or message on my only phone. He finally called Friday night after my frustrated text to Tyler and insinuated that I was lying about the issue but he would talk to the manager and call me back in 20 minutes - never happened. It is now Sunday - a full week and a day after my purchase - and I have no resolution. Buyer beware - once these guys have your money they will not respond to your issues. I can tell the "Future" and I will not buy another vehicle here. Unfortunately - their great service department will lose my business as well and it is hard to find good guys like these; however, I cannot spend more money at a dealership that tries to ignore you until you go away.

I hate car dealerships. I would rather have a root canal. However, i will say
this, the DMV counter lady was Very helpful.

Great Customer Service! Our salesman Brent was great, sales manager was great funny nice felt like he wanted to help us out and also financing manager was very nice and friendly would recommend anyone to go to Future Ford of Sacramento

I just purchased a 2015 Ford Escape. I worked with Eddie Thomas in internet sales and he was amazing. This was by far the best car buying experience I've ever been a part of. I would definitely recommend him to anyone.

I recommend David Barley for any car questions he was very helpful , he was very professional and I wouldn't buy a car from anyone else. Life customer great job

Service here is Great. I really like there customer service. I took my truck in to get some repairs done and there service rep Chad Ison was awesome! He was very helpful on explaining to me my vehicle issues and what they had to do to get them it done. They took a few days to get my truck running great again. But every day they had my truck he would take it upon himself to call me and give me an update on there progress. He made me feel confident and sure that not only can I trust them with my vehicle but that they would fix it. And sure enough they did. If you ever go to the service department at Future Ford, you better ask for Chad Ison. He gets it done !

Brian Deleon. I absolutely loved how helpful he was. I have been trying other dealerships and went to Roseville and Clovis. Didn't like any of them so I decided to try Sacramento. Hands down Brian Deleon was the best person to help on trucks. Always wanted to save me money so I went with the xlt. Thanks Brian. Definitely recommending

I wasn t expecting to buy a car that day, but Carlton showed me a Ford Edge that has everything I needed and more. The price was right with discounts and financing with Justin was easy. My new payments are LESS than my last vehicle!! Super team!!

I'm Mark and me and my wife brought in 2 vehicles for a trade in on a 2017 explorer and were treated very well by Kelly shepherd and we enjoyed ourselves and made friends without the salesman pitch, and even drove home a great explorer. Thank you much for your service. Mark and Debbie cullars.

Always friendly, helpful, and quick. There is some maintenance not covered by my extended warranty but I was not pushed to purchase the suggested maintenance. Just suggested I keep it in mind before the next checkup.

Terrible customer service. They sold me a lemon!!! They dont even deserve 1 star!!!

I came in with my brother and Bryce pratt and Brian deleon went to work for me. They both gave me exactly what I needed. The payment was okay but affordable. The car experience was the easiest thing we went though as far as from our other 5 experiences. Thanks to them we will now be going to Sacramento rather than the automall store. You guys seriously treated us like family and we appreciate very much

Mr Deleon was the best! He got is a pizza because it was getting late and we had been looking for a car for my daughter all day. He took great care of us. 1 thing and I think because it was so late but her car does not have floor mats and they did not fill up the tank with gas. That's is the only reason for not 5 stars.

Couldn't have bee happier with the service. Great people to work with and an amazing salesman. Special thanks to Sergei and everyone with him!

Quick service selling my vehicle. Second time we've worked with them. Very Professional.

Good job replacing headliner in my 2012 Flex. Work was clean and on time. Jose is always great to work with, and does his best for us. He always calls and keeps us updated.

Best customer service department i have ever experienced throughout southern California.

I had gone to Future Ford to look at the used vehicles....was not planning on buying new, just wanted a smaller vehicle for my commute to work. I was very happy to meet Kathy Burrage, and have her help me pick out the right car for me...and at the best possible price, yes I bought a new car. I am so happy with the no pressure service, care and concern all of the associates I talked to showed me and my son. Kathy has followed up with me to make sure I am pleased with my choice. I have and will continue to refer people to Future Ford. Thank you again...and I will be back :)

Kelly shepherd here at future ford of Sacramento was so helpful finding my MOM her new ford expedition, i highly recommended him, thanks kelly

Don Hutchings was most helpful in getting the right car for us.
He pays a lot of attention to details and getting it done.

A Ford battery purchased a year ago was defective and replaced by Future Ford quickly and without charge. My service representative, Mr. Delatorre, was quick, efficient and effective in the resolution of this difficulty.
S. Dalie

I just want to take a minute to rate my recent experience at Future Ford of Sacramento. As you can see, I gave it 5 stars. This was a very smooth and enjoyable process from beginning to end. More specifically I would like to give the highest praise to my salesman Lino Arellano. He was not only extremely nice and genuine, but also an incredible professional. His knowledge over the dealer inventories, but also over the brands he represents, was far superior to other car salesmen I have encountered on previous experiences. His approach was quite relaxed, and there was no pressure from him at all.
Lino Arellano, thank you so much for the outstanding customer service, and next time I need a car, I already know where to go.

Tall Paul is an EXCELLENT salesperson! He went above and beyond to get the best deal, the best terms and to ensure we felt comfortable with all aspects of the deal. Low pressure ... high enthusiasm ... customer satisfaction was primary importance.

Bad customer service, sales representative lied, people who work in parts department are nice people

I had a wonderful experience at Future Ford Sacramento. My Consultant Alex Panchenko was OUTSTANDING! He made sure we were taken care of from the day I walked in even until now! And now my family is looking to buy from Future Ford of Sacramento. You just don't drive from bay area to buy a car in Sacramento. Thanks to Alex and the team!!

Had a great experience was amazing our salesman Kelly Shepherd was very helpful and went above and beyond our expectations to put my daughter in her new 2015 focus

If I could give no stars I would! Drove 2 hours to look at a commuter that was easily doable , no problem in my set price range. Once I got there the actual prices differed from phone conversations and the vehicle that would have met my budget was sold, imagine that. After several attempts at getting me to look at things I had no interest in, I stood around while two guys searched their phones for potential vehicles..mind you I was told several times they had several options on hand for me Within my budget. This takes the cake! We found a vehicle that supposedly they can work on a better price . We sat down, they brought me some paperwork, I started to fill it out and realized it was a credit application, I had told them I planned to purchase the vehicle, NO financing. So although I had filled out the papers I asked the salesman not to use it to run my credit 3 separate times! I was assured this wouldn t happen. Well it did! They ran my credit anyways! When I called and spoke to management about why they did it and told him I had realized what I signed after the fact and asked it to be shredded, William explained to me it was too late, I signed the document and they won t shred a credit application! After I personally told the salesman, Do NOT RUN MY CREDIT! They did..and basically told me it s my own fault. I ve contacted BBB and wouldn t EVEr trust anyone at this dealer! SHADY!

I had a great experience at the ford in sacramento. Brain Deleon was a great person to work with. He's a very knowledgeable man and he knew what to do to get me to the price I could afford.

I just want to thank Cedric Gordon for reviewing the inventory with me so I can prepare for my next purchase.

Excellent service. Friendly staff and fast turn around.

I bought a used Infiniti q50 from future Ford and have had nothing but problems, the car navigation doesn't work, car was sold to me overdue for an oil change, and worst of all the car violently shakes when braking at freeway speeds. I spoke with Jeff the sales manager about the issues and he stated "we aren't a Infiniti dealer" The sevice department did address one of my issues with the braking but the work they completed did not change the shaking issue. I strongly suggest having a third party mechanic inspect any used car you plan on purchasing. I spent 35k on my Infiniti and expected everything to be in decent working order which is why I went to a big name dealer but I learned a extremely valuable lesson from my experience, It doesn't matter if it's a big or small dealer have any used car inspected before purchasing.

I see Nick in the Diesel shop every few months for service and it s always a pleasant experience.

I've bought many vehicles here. They are always the best price, friendly and work through the process quickly. It's just perfect.

I arrived at 9:05 a.m. for my 9 a.m. appointment I scheduled with a Cathy. Upon arrival in service area, I stood by car 10 minutes before being acknowledged that I was there. Finally a service person asked if I was helped or needed assistance. I said I had a 9 a.m. appt. w/Cathy. The person pointed to Cathy, of which I was parked right in front of her office/station ... a glass office of which I could clearly be seen, as she was just sitting there!

After completing paperwork with Cathy, who stated she didn't see me, for my oil change, lube and tire rotation, and service to the recall notice regarding a bolt in the steering column. I asked Cathy if my car would be ready by 12 noon. She said yes. I waited until 10 a.m. for a shuttle ride home. I didn't get a call about my car at 12, 12:30 or 1 p.m.
I called Cathy to inquire about my car, and she replied "its been ready since 11:30" and further stated she called several times. She was informed that I had been home the whole while waiting. Upon leaving the dealership she was given my cell #. Upon my return to the dealership, by shuttle after 1:30, it was clearly evident she was calling the wrong #, and some other person.

Pure incompetence! She offered me $2 off my cost, after me providing a $39 coupon I provided upon dropping my car off earlier.

Great service advisor. Had unfortunate bad part new from manufacturers. Dealership really stepped up & went above & beyond to make their customer happy. Can't wait to buy next car from them it will be the 3rd. Sincerely Mr. Tobin

Brian Deleon helped me in getting a vehicle and it was amazing help. Thanks for all the help guys.

I came to purchase a car and I definitely made the right choice the guy helping me name was David he was so helpful and polite the process went smooth I will definitely recommend coming here

I went to Future Ford of Sacramento and had a great car buying experience. Thank you to Andre!

I dread the whole car purchase process. Making the selection the haggling, feeling like I'm a walking dollar sign and not a person. Cedric Gordon put my mind at ease! He listened to my concerns and needs and worked with me to get me into the car I wanted. Thank you so much Cedric! You have a lifelong customer.

Hands down easiest car buying experience ever. Brent Leavitt brought the exact car I wanted to my door step. 100% in my books!

Best place in Sacramento to buy a car hands down. Giovanni Lewis was an awesome salesman! He showed me and my family around and was a complete gentlemen. We will definitely be back to future ford to see him and make a deal!

Waste of time. On phone, they confirmed i could use service coupon, but when I arrived John. said their department make mistakes on phone calls. Take your business elsewhere. They need to do a lot of work on customer service.

Good, high quality vehicles. Wonderful service department. They explain every aspect of the service and repair. Their work is great. My mom bought a car from them a few years ago. Champ was a wonderful, friendly salesman who didn't pressure us at all.

Brent Leavitt got me very good deal. He is a good guy go see him at Future Sacramento

Great service, first time with my new car. JR was very helpful and it was a speedy turn around time. Thanks!

The best dealership! My sale rep Tristan is the best ever! Professional and A1 customer service. Thank you for everything!

It took 4or5 tries by phone to get your service department then they took out the equipment that was badd that they originally put in and your finance department said they would send me a copy of the check that was being sent back to the credit Union and they never did so I'm sitting here in the blind and I ordered product in good faith paid for it and neither got it or know if it was payed back.

Terrible terrible terrible. Worst customer service. Lousy backyard mechanics. They took my money for services, if you would call it service. They see their customers as atm machines with no limits

I came in because there was an unfulfilled order for the type of vehicle that I had previously purchased at Future Ford. I was not expecting to end up trading in my car or getting a new car, although I needed one for my expanding family. Jeffrey Martinez got me the best possible deal and the best possible vehicle for my family, without any pressure. I enjoyed meeting Jeffrey. He sat with me the entire time I was waiting for financing. He kept the timeframe in which I needed to leave in mind, and I was able to get in and out in the time I needed in order to get home. Kyle Saephan got me a great monthly payment, which was lower than originally thought. I had left something in my old vehicle and Jeffrey found it and held it for me until I could pick it up. Jeffrey was so polite, kind, and thoughtful. He really went above and beyond. Thanks to Jeffrey and to Kyle, I will for sure be coming back and I will recommend Future Ford to anyone looking to buy a vehicle.

Brad in the Service Department is very helpful, professional and thorough. I was assured of complete and timely service, and it was just that!
My car is running smoother after transmission service with clutch. I was dropped off and picked up at home.
It was a great experience and will recommend Future Ford for all repairs and warranty Service.
Very much appreciative,
Peter P.

They contacted me through a pre-approval letter and I spoke with Jarod Moore. I work late hours and he stuck around until 7pm so I could swing in and look at a vehicle. The whole sales dept was great. Jarod helped locate the truck I was looking for and after a great smooth drive, went in to do the deal. He helped encourage me to get what I wanted and helped negotiate with me to get exactly what I wanted. I drove out of there a bit later and he was a great guy to hang out with and buy a vehicle from. He was excited for me to get the truck I had been wanting for some time. Everyone there was super friendly. This was our second experience buying from them and I would highly recommended Jarod again and again. Jesse did the financing and papers and he was also extraordinary in getting me the best deal. They are currently looking for the truck my daughter wants and we will be right back in there. If you go in ask for Jarod Moore! Also Jose did the wheelin and dealin and fought for what I wanted.

I received this wonderful brand new car for my birthday from my dad. Thank you Rod and BZ for everything you do for our family!

Brian deleon was a good person to work with. I honestly could not have asked for an easier person to work with. The time he took with me was amazing! We spent about 30 minutes finding my car! And the financing was actually really easy. Thanks brian deleon for the help. Hand down best person. 100%

I had an appointment for an annual service at Future Ford in Roseville on April 13th. I told the service adviser that I needed a 30k service on my 2017 Explorer. I have a pre-paid service contract that cost me around 2,400.00 when I purchased the vehicle. The adviser wrote the repair order up and I waited for my car to get done. My service consisted of an oil/filter change, tire rotation, fresh air filter replacement, air filter replacement, multi point inspection. When I got the vehicle back, the repair order was written up as a 35k service (basically an oil change) with tire rotation. My tires did not get rotated even though I had new ones installed 3,000 miles ago and it is time for that to be done. No filters were changed, and when I got home, my low washer fluid light came on. So I'm feeling taken advantage of by paying all this money for a service contract so that they could just do oil changes and make me pay for all of the other stuff in the future. What kind of service are you running here? I am an Automotive technician by trade for over 40 years. This is illegal to have stuff written in that was checked off on the list, when it really wasn't even looked at. I may contact the BAR and have them handle this and find out how crooked the technicians are over there for making false statements. This repair order is a legal contract. I would never recommend this place to anyone even though I purchased my vehicle there.

Looks like Future Ford is really pulled together. Service is quite easy these days. Communication was clear, no overselling going on, just trying to keep your vehicle running smooth