Future Ford of Sacramento Reviews

Brian Deleon was an absolutely outstanding worker! Helped make me have the shopping experience Id always wanted, great fellow and great company!

Jeff Holt is the man! He knows cars, so you can ask him for advice. He s also fair, a nice guy and will give you a good laugh. I got a great deal on an awesome car and will definitely be back here (hopefully not anytime soon) when I need my next car!

The people that work here are to pushy as of on the level of a used car salesman

Lisa took great care of me while needing some repairs on my Mustang. She was great and I'd definitely trust her again with my car.

I went to future Ford for an oil change service and a brakes replacement. They are very friendly and fast without sacrificing quality.

We had an AMAZING experience with Ford! the entire team at the Roseville auto mall was great! RJ, James and our finance representative David.

I recently came into Future Ford of Sacramento unsure about what vehicle would best suit my needs. Almost immediately, I was greeted by a friendly salesman named Aaron Jones and he began to answer any questions I had balled up. After a trip around the lot with Aaron, I was assured that Future Ford would be my best choice. I will definitely be back soon, all because of Aaron Jones.

I had a great experience with Brian Deleon he was so easy going and great at his job.

I came into future ford just to look around. I was greeted with amazing customer service. Had 2 gentlemen help during the entire process and I walked out with my first brand new car. Thank you Mike Garcia and Daniel Green. These guys are awesome at future ford and I suggest anyone to speak to either one of these associates...

Kevin was awesome. He kept me in the loop with everything that was going on.

I would like to thank everyone involved in helping me get my girl her 2020 Kona blue mustang 5.0 you guys at future Ford of Sacramento are amazing people thank you all so very much

Chad Ison helped me when I visited Future Ford of Sacramento. He was very helpful and patient. He was timely with updates. I appreciate the text feature where you get updates on your car through texting.

Got a great car here. Brian is a good salesman and Jeff helped close it out. Got a good deal on my trade which allowed us to get a 2018 Explorer limited.

Excellent customer service and an more than reasonable lease program that fit my monthly budget. I'm amazed with the upgrades and technology Ford has! Lee Peebles went above and beyond for me to get the truck within my budget. I highly recommend him if you are looking for a Ford.

Very satisfied with my service at Future Ford. Daniel Thomas helped my family purchase a car and was so helpful and proffesional. We recently had the car in service for an issue and were taken care of so well! My family will certainly be coming back in for services and in the future to purchase vehicles.

One happy customer!

Went in today with not a lot of hope. I had a trade in with a lot of miles that I still owed quit a bit of money on but Blake and David were more than helpful. They were kind, patient and very informative while I figured out which car I wanted and gave me more then a fair amount on my trade in. Shane, the finance manager, worked some magic and I ended up with the best deal EVER!!! I could not be happier with my experience today! I drove an hour and a half to this dealership and would do it again in a second. Best car buying experience I've ever had. Will certainly be going back for future purchases :)

My wife and I just purchased our 2016 Ford Fusion
from Future Ford of Sacramento and we couldn't be
more happy with our experience. Our sales person
Stephany Ochoa was awesome and was more than
patient. Thank you Future Ford family and Stephany
Ochoa for all your help!

First of all Brent Leavitt, WOW he was great. Quick and professional all the way through. I will be back for my next Mustang!! :)

My experience at Future Ford was very smooth and enjoyable. I worked with Glenn Turner and he was incredibly helpful. I am new at car buying and he was very informative and patient with my questions. He asked me a few questions to narrow down what cars he would have me test out, which I thought was great because they have a wide selection at the dealership and then we went to test drive. I was hooked on the first one we tried but I did try out 2 more just to solidify my choice. Glenn was excellent to work with and made the whole process very easy. I would highly recommend Future Ford of Sacramento to any car buyers on the market, and ask for Glenn, he's the best.

As a first time buyer I was really nervous about buying a car. But Kelly Sheperd took great care of me and was very helpful with any questions and concerns I had. I really recommend Future Ford of Sacramento and Kelly Sheperd if your looking for a new car!!

About a year and a half ago i went to Future Ford to get my car fixed and instead they had me sign and drive a new car. 2 weeks later they took it back and said the bank didnt approve me. After going back and forth with them for a few days they got me approved and the car was givin back. Just yesterday the bank repoed the car. I wasnt far behind at all and was working with them to catch up. But here is the real reason it was repoed. Future Ford lied to them. From what i understand they made it look like i made more then what i did and reduced the cost of the car to make it work. That is fraud. Now i have no car and no way to make the money to get it back even though they wont give it back because they were lied to. Is there any car dealer in CA that doesnt commit fraud or does the law protect them and encourage them to do so? Thanks for lying on my behalf Future Ford. I will do whatever it takes in a legal aspect to make you accountable for this.

Keith Gerhart

@futurefordofsacramento I have to call you out. I made the mistake of buying a truck from your dealership. Within one week it was leaking oil, amongst other issues. When I brought it to the service department, my recently purchased warranty was no where to be found. I had to hunt down Matt Torres in finance to get into the system. I verbalized what was going on with the truck and was assured that the deductible on the warranty would be waived and the truck fixed. It took the entire week to fix the leak and when I stopped for gas, in Los Gatos, this was what I found. The truck was not finished and a few hours later, I received an invoice for $100. I was hours away and tried to ask North Bay Ford in Santa Cruz for help and the guy was so rude, dismissive, and let me know he couldn't help me for a week. I could not be more disappointed with your inability to back your products and service. I would hate to think that because I am female, you have opted to take advantage of me..maybe you are just incompetent, shady, scam artists.
Make this right. Call your customers back to resolve this issue. I'm not asking for more than what is fair.

This is the second time I've been here in 2 years for a new vehicle and I'm never disappointed. Stan has always worked with me in a positive light and helped me get in the car I deserve. I'm sure if I need a car in the future or if my family does, I'll send them straight to Future Ford.

Ask for karan best sales person very professional and helpful.

I called this place and asked if they had any 13 passengers traneit van,s and this guy said well you have to come in. In order for me to help you. And then he said how old are you To me. I don t think that this guy is doing he s job correctly. I think he needs to be fired from he s job. This guy is really rude

This weekend I came into Future Ford of Sacramento. I worked with the greatest sales staff ever! My sales person was Slavik he did such a wonderfull job for my wife and I this weekend on our new F-150. He tought us all the benifits of why you should Lease a Vehicle, and also showed us the reason why the F-150 cost a little bit more money, but also let us know you get what you pay for! He totally did a great job! Brian Zwald was the the sale manager and did a wonderfull job making sure that the numbers fit our buget its the best business practice Ive ever seen in the car business. This is the way car buying should always be! Thank you Slavik and Brian Z

Samantha was very friendly and thorough when I brought my car in for an oil change and service. It was finished even earlier than expected. Drop off & pick up was super easy.
Thanks for a great experience!

Lisa Miller did an excellent job of coordinating the maintenance on my 2009 Ford Focus.

While it was for the first oil change for my Lincoln MKZ I was treated very respectfully and the car was serviced thoroughly and timely.Their inspection
discovered a minor issue that will be taken care of by Ford at their expense
(warranty) Very satisfied

David Braley was amazing! He helped me pick a car and worked with me on my pricing options. I drove off with a 2014 Ford Focus and I love it! I'll definitely be recommending to family and friends. Thanks again!

The car sales man, James Deno, was very nice and helpful, really easy to work with. Also our finance person Kal, was also incredibly friendly and helpful, overall a good experience

Repairs took longer than they thought, they were able to give me a loaner car. This was very helpful as we have only the one car. Repairs were done the next day. Thanks for the Happy ending.

Future Ford of Roseville, John Green 5 star service! Provided what said he would. Outstanding service manager.

I had a great experience here. Julian was awesome and answered all of my questions!

Shauna has been my service writer for years and is the best at her job. Shauna and all the people in the trick service center have been a pleasure to work with. Straight shooters and no BS. I need my trucks operating to make a living, this is my go to place for professional service. Thank you!

Best dealership I've been to in a long time. Salesman Serge will truly make you feel like family. Thank you my friend!!!

Great customer service and timely maintenance work.

We didn't even go there to buy a car. We were taking a work vehicle in for service. We ended up leaving with a new car with poor credit. Will definitely be going back solely for the amazing customer service from Jeff Holt. Beyond impressed and grateful. We really needed a car but didn't think we could qualify. If you are in a similar situation, ask for Jeff. He works miracles.

I was brought in on false pretenses of zero down, went from that to a blank check, to $200 down and the remainder in a few days to $300 down plus remainder... came up with the $300 then they told me I had to bring $500 with a text I received at 2:30am. Was given the run around the whole next day... lied to and was told the car I wanted sold... left high and dry about information on a different car... only to find out from the big heads that what I was told was never an option! I m a single mom with two kids and this whole entire situation was a complete let down! No one even attempted to make it right. Worst experience not buying a card ever!

I recently bought a car from future ford of sac.my salesman Danny Thomas was very helpful and had good knowledge of the products I wanted added to my purchase.I would go back again to buy my next car.I will also be recommending my friends to go see Danny at future ford of sac.

Bought an suv, Check engine light came on with in couple hours. Brought it back and the sales man said "you bought it as is." Then tried to convince me to get another car with payments.

Mike Horn did an excellent job I recommend him if you need a car!

This is by far one of the best dealer experiences I ve had. The staff was very helpful and kind, huge shoutout to Blake, Joe and Mat. Their customer service was out of this world and so were their prices !! I would rate them higher if I could, 10/10 recommend purchasing a car at this dealership, very kind people.

Argued with customer and then took us to a totally different auto then we were interested in.

I have a wonderful car buying experience when I purchased my new Ford Fusion. I highly recommend this store and my salesman Julian

Brian deleon was an excellent person to eork with! He was helping search for a ford fusion and i found ine just in my price range. The payemnt was a little higher then excepted but i got more for it in my car. Thanks brian d. I will definitely be coming back again when i want to trade in my vehicle

Everyone was wearing a mask. The service was Timely and very professional. My instructions were followed to the letter. I would highly recommend Future Ford.

The receptionist at service department his name is John was extremely friendly, kind and very comforting about taking care of any situation about your vehicle,,I had a very good experience..l wish to continue that friendly welcoming...
Thank you for the people in Ford future service department..

DONT DO IT!!!! DO NOT BUY YOUR VEHICLE HERE!!! FRAUD...
Since 2003 I have bought "6" new F350 Super Duty Diesel Pickups. 4 of them had
6.0 liter diesel engines, and I had to get rid of them at 100,000 miles to avoid being bitten by the expensive engine failure these motors were discovered to have AFTER I bought them apparently.

So I bought 2 new 2008 Ford F350 6.4 diesel super duty pickups to avoid the 6.0 liter diesel engine plague. What I got instead was the 6.4 liter diesel engine plague instead. My trucks are used in light duty application following oversize loads down the highway and do not tow or haul heavy loads. 1 of my 2008 f350s currently has 186,000 miles on it without issues.....the other one is sitting at Future Ford Sacramento since approximately June 2013.....STILL!! The reason that truck is sitting at Future Ford in Sacramento is the engine is blown up TWICE now!!. The first time the engine went south was because of a high pressure fuel pump failure that washed the engine with diesel fuel and ruined it. The truck now sits with126,000 miles with the same issue again, and Future Ford of Sacramento refuses to fix the truck under warranty as this issue clearly started in warranty. THEY FIXED THE SYMPTOM THE FIRST TIME BUT DID NOT GO AFTER THE CAUSE AND NOW THE REPLACEMENT ENGINE IS WIPED OUT AS WELL. Remember, I have two identical pickups doing the same work, driven by multiple drivers, serviced the same way, and one keeps blowing up, the other is fine.

There is no question that the dealer can horse shoe you right into a new vehicle real easy. The problem is that they are absolutely the worst about rectifying a situation that is clearly a warranty issue. Everytime I call there I am given the run around and folks play stupid. And furthermore, to replace the engine (without fixing the issue taking it out) is $20,000!! Now if they will not take care of a customer that has spent over a Quarter of a Million Dollars (<$250,000) on new trucks in a 5 year period, "WHAT CHANCE DO YOU HAVE" THAT THEY WILL TREAT YOU ANY DIFFERENTLY???

And dealer Representative.....I'm not pulling this review down, furthermore I will tell this story to all my counterparts in my industry and it will no doubt result in lost sales to you. If at such time you wish to come to the table and see how you can reasonably remedy this situation, you just go to your records and look up Perry Brothers Heavy Hauling and give me a call. This has gone on way to long and I've been very patient, but after 15 months it is clear to me you guys have no intention of making this right.

Chad was incredibly informative and helpful throughout the process. I'll be back.

Brian deleon just a good person to work with. Highly recommend you ask for him

Karan Sood. First off, great guy. Answered all my questions with great product knowledge. Will definitely be doing business again. Ask for Karan! =)

Brian deleon. I was looking for a car one day and i found brian. He was very nice and very pqtient with me. We found a car and went on a little trat drive and i fell in love! Thanks brian for everything! Definitely recommend

Great great customer service! I went in with the intention on leasing a new explorer st for my wife. Well we got the explorer and also a 2020 gt350 for myself. But since the moment we walked in they didn t pressure us or anything like that. I ve gone to many dealerships in the past (bmw, Lexus, and Audi) and future Ford was the best experience I had buying a car. I also traded my 2018 bmw M4 in order to get that mustang. I went to at least 3-4 dealerships before future Ford to see how much they would give me for my car. Let s just say ther others didn t even come close to what future Ford gave me and made it possible to drive away with a new mustang gt350. From the sales person, sales manager, and the finance manager we were very very satisfied! Thank you future Ford! You guys have a customer for life!

Thank you to the Team at Future Ford of Sac for fixing a problem that could of been lot worse...

The staff was very polite and friendly. No rush no pressure to buy. Jeff and Nate were very patient answering all my question and Kyle at financing was the icing on the cake getting me the best rate for my loan. I definitely recommend this Ford Store.

I will not go anywhere else! Blake and Chase got me taken care of and into the truck of my dreams! Thank you guys so much!

Id like to thank Kelly shepherd and Douglas. Anthony. For helping me get my new car. You 2 rock

Kevin and the other guy up front was fantastic. both went over everything in very professional way. that what I look for when going to places customer service is a big bonus to me. thanks for the quick service

Nice dealer with a great selection and quality service!

Brian Deleon was really nice and helpful during my visit

Dick Dickson 3 aka Richie was a great sales guy and he is easy to work with. Very knowledgeable

I went in to trade in my car for a newer model. We had many doubts but we greeted Ahmad Bashir. He was very professional and very helpful. It was raining and he gave us umbrellas. At the end of the day we were able to acquire a brand new 2016 focus. Safe to say that we are driving away with the upmost satisfaction from the help He gave us and what Future Ford did for us. I highly recommend this dealer and please ask for Ahmad Bashir. You will have a good experience.

The 5 stars are for Kathy Stull, Service Advisor. She was honest and straight forward with me. Other than that, the rest of the service department really let me down this time. Repairs took too long and were way too expensive. I've never gone to any mechanic besides a Ford service dept, but next time, I'll give it a shot.

Had a great experience at Future Ford of Sac when we bought our Ford Explorer. Daniel Thomas was so helpful and made sure we got everything we wanted out of our car buying experience.

Steve was awesome as well as the whole service department and they went bwyond what i came in for. Future Ford of Roseville is the best.

My latest purchase of a new Mustang was completely awesome, thanks to our salesman Jeff Unger! This was at least the 7th vehicle we have purchased from Future Ford and we will definitely be back when its time for number 8!

Brian DeLeon was an excellent person, treated us very wel! Good person to work with

Negative 5 stars. I take my car there once for maintenance back in 2014 and I have been getting constant calls and letters from these snakes who want to buy my car. My car was totaled in an accident in 2015 and the constant reminder of a car I no longer have is really what I wake up in the morning for every day.

When I called the phone number given I was cussed out by the person answering the phone. Don't buy cars here. Don't take your car here for service. These guys are greedy af.

Future Ford of Sacramento is a great place to buy a vehicle. Gary and Meysam are awesome.... The rest of the Crew, are very nice friendly people.

Huge selection and great people. The sales and service departments are both highly experienced. Make sure to ask for Kelly Shepherd in Sales, he is one of the friendliest salesmen you will meet and he will make sure you get a great deal without a doubt.

This is the 5th truck we have purchased From Future Ford and the experience once again was exceptional.

I live in Spring, Texas but had to go here to get my 2018 Ford F150 fixed. If you are there stop by a see Coby and his crew. Those guys are the best.

Along with my Escape that I love! Future Ford of Sacramento was having such great Year End Sales that I traded in my 2016 Fusion for a 2017 Fusion. I just love my new car and my sales consultant Brian O'Brien, made the process so incredibly easy. He is a true professional.

Parts customer service was awesome called last minute trying to figure out some part numbers (and I'm totally going to butcher it ) but Darrell was super helpful!

Had a great experience here a young gentleman karan had a kind introduction an knew questions on most of there newer model vehicles. I will definitely recommend family and friends to this location

My experience was great, worked with Kelly Sheperd, he was awesome and very professional, ended up buying a car that day, love my 2002 Ford escape

Only reason for 4 instead of 5 was the final paperwork took too long to process as the truck sat in the alcove finished. Other than that everything was excellent.

The way they handle recalls is a joke. I will never buy another car without looking up the vin and recalls ever again. I had a horrible experience buying my first car. Plus the service department is absolutely horrible. I would not recommend buying a car from here.

Service department very prejudice...especially a average height blonde lady..mid 40's.
I'm mexican and when I pull up she gives us a nasty evil look.one time early morning there were only 5 cars told us to come back tomorrow because they were buisy

I went in to have the passenger airbag replaced due to a recall. John Green in the service department was professional and friendly. The service was done on time, in addition a computer analysis was done on the car to make sure everything was performing properly.

We were first time customers with a desperate need for a new battery. Josh Arruda took care of us immediately and even directed us to a great breakfast restaurant while we waited for our car to be fixed. We were back on the road within a very short time. Efficient, friendly....we will be back! Thanks.

Brian Deleon got right to the point and got me what I wanted for the price i could afford. Great person to work with.

I love all the services ,profesional and friendly environment. You guys own me a carwash for fullservice maintenance, pls speak with quick quack.. thx

Brian Deleon or deli deli and Bryce Pratt are amazing people to work with thanks guys for everything in helping me get a vehicle

I had an awesome experience here with Jose Soto Nieto. If you ever in search of a vehicle make sure you go see him!

They knowingly sold us a lemon, but the service department is really good

Kathy, Jesse, and Shae were absolutely amazing! Great service and they worked really hard on getting me a great deal. I traded in a vehicle with lots of negative equity. They got me into a great car with a better internest rate and a better payment. I couldn t have left happier! Thank you to Future Ford of Sacramento and the amazing team that I worked with!

Anthony Mule bent over backwards to make our deal work and left us happy as could be! Thank you for making our experience hassle free, Anthony!

The salesman Brian Deleon, was a major help during my visit