Future Ford of Sacramento Reviews

Cedric Gordon is a great asset to the dealership! Friendly, courteous, and professional! I again want to say Cedric is an awesome asset to your company.

Great service department.Have had great experience for years.

I have been to several dealers shopping for an F150. When I got to Future Ford I felt at home. Daniel Green took the time to understand my wants and needs, answer all of my questions, and got me a fair price. There was no pressure, and I was happy to place my order and give them my business. It's a great place and I will be a customer again in the future.

While looking around for a car in the Sacramento area. I came back after a few days of searching. I told Kelly what I wanted in a vehicle, how much I am willing to spend and monthly payments. It was a very relaxed atmosphere, they found me a great deal on a car I wanted and locked in me in with great payments and awesome interest rate. I highly recommend them.

If you are looking for a good car buying experience, future ford in sacramento is the place to go. Travis Vicklund in internet sales responded quickly and answered any questions i had. Keep up the good work

Darwish alkurd guided me all along to make the right decision, very helpful, and patient and hardworking guy.
Great service. A lot of vehicles to chose from

Edgar was extremely helpful and gave me an awesome deal! Pleasure working with his and the rest of the staff. Highly recommended!

Brian Deleon, one of the most helpful salesman ive encountered

Terrible service I have a high country and they want to give me a xlt and they did not want to give me the king ranch that I wanted and they insisted and i juts did not like the service overall!!

The service department remains straight-up with me, taking care of my car and my concerns. They LISTEN to me. Oil changes are quick and efficient. Very pleased.

Darwish help us out in every way. We needed a second car for the family and he listened to our ever need. We toured the lot and feel in love with the escape for my wife. We had our toddler running around the first night so had to come back. They listened and delivered the escape in the color she wanted. Thanks Future Ford!

Shocking, their finance team does not talk to each other. They will not call me back, and pulled my credit without authorization. I would not recommend trusting this location with purchasing due to their dishonest and disconnected financing team.

Tried calling many times after response with no answer.

Future Ford of Roseville. 5 stars excellent service.

Dropped in for an oil change and tire rotation. I was in and out a lot quicker than I thought I would be

Great service and very friendly staff. Thank you Kathy S

Very helpful and informative. Quick service for a recall that i had.

kelly shepherd kowledgeable sales man answered all my question for me

We recently had to get our entire engine replaced because it apparently was basically dead due to wear and tear, but we think otherwise. We would always service her, always get her checked when lights would come on, yet another Ford told us everything was fine so they ether missed something or it was due to the fact that we drove her so much. She's only 2 years old though so I'm not sure how that's possible but anyways, these guys did an AMAZING job, the check engine light came back on and the check inlet light and we came back in and they fixed it right away, at most 20 minutes and we were done. 100 stars for these guys.

Don't buy a Ford with a securicode door lock. My car was broken Into and they stole the master code from the cars manual. The only way to change that code is to pay Ford to install a new computer. It's a very poor design with huge safety risks.

Very happy with they way I was treated, how the folks in the dealership responded and with my purchase in general. I asked for some things that are a little unusual and they did a great job meeting my needs.

Jose Soto was a great help with my car searching experience

Made an appointment as it was recommended versus waiting hours on a drop off. Still took three hours. On drive up to the service bay i waited 4 minutes (as i thought they would come to me to initiate the interaction) in the car. Becoming doubtful i stood next to my car waiting another 4 minutes. Not seeing any movement and having had several future Ford employees pass me without eye contact, i entered the service area and then stood next to a desk with a few of the service reps talking on phones but the majority staring at their monitors. After 3 minutes of No acknowledgement. I walked to an office and asked a manager if there was a paticular process to sign in for an appiintment. I was instructed to wait next to my car. I then after 2 minutes was assisted. Turns out people before me were also waiting and theystarted to speak up. From here forward the experience was better, but at this point the bar was set so low. The car was not washed as indicated. The car has service agreement-and i feel like they knew that. Was not happy.

They treat you good at Future Ford, I would recomend Future Ford.

Blake and Chase Paulson were very helpful and found me the truck I wanted. They were both very courteous and made me feel right at home. They helped me to understand the entire deal and everything about my new truck. My entre buying experience was wonderful. I will surely recommend both of them and Future Ford of Sacramento to my friend's. .

David Braley was very helpful with explaining how my phone will work with my car definitely recommend him for a new car

Chad Ison was polite and professional. I will always come back to Future Ford when I need repairs to my car. Great job.

Everyone was VERY NICE no pressure at all really good people skill

Alex Lutsuk is an exceptionally calm, non aggressive, informative professional sales person. Matt Torres is direct, calm and courteous. These gentlemen know how to treat potential customers and they give you time without a sense of urgency. I purchased my car during the 0% financing sales event. After test driving a few Mustang GTs I wasn't sure exactly which GT I'd purchase. I felt so comfortable with Alex and Matt I had them credit check before I decided. I simply didn't want to buy from anyone else. I now have a beautiful 2017 Mustang GT!

Had a morning appointment for replacing a broken headrest. My service advisor performed very well, his name is Sean Thomas Doyle. What I would like to suggest is someone in the true service area act like a triage nurse and determine what goes first and fast. I waited for 1 1/2 hrs for something that might have taken 10 minutes if my service advisor could have done the exchange. No, you have to get in line, no matter what the need. I fully understand leaving my vehicle for true maintenance and appreciate the work and wash. 5 stars for Sean, 1 star for technical support.

Brought car in for service, was quoted $2000 just to start work on engine because piece of broken spark plug in it. Towed to another shop, paid $308 to have piece removed and new plugs put in, car runs great. Still had to pay Future Ford $175 just to look at the car.

Good experience when purchasing our car! Staff was respectful, not pushy, and accommodating. Ask for "BIG RED!" He's the man!!!!!

Jimmy Z in the service area is a rockstar. Excellent customer service and gets you out quickly if needed!

Got a great deal on my new truck, very friendly people, great place to deal with.

Great service. Big red was awesome. Would highly recommend him.

Jim Z was the best! Went above and beyond. Helped me get a better understanding of processes. Kept me updated on repair progress. Was very friendly.

Great experience buying my used 2014 Escape. Kelly was very friendly and helpful without being pushy. I wanted to test drive the Escape, though it was out of my price range. Kelly brought Jaye in and we were able to make a deal on the car without going too far over budget. Tyler in finance was a pleasure to work with, as well. My only gripe is that I didn't notice the floor mats were missing until I got it home! Thank you Kelly, Jaye and Tyler!

Future Ford is always pleasant to come to for all services

Took my fusion in for repairs. Kevin helped us, he was very honest with his recommendations and providing us with the best service. He provided excellent communication and got our car in and out quickly.

Future Ford is great! They said it would take an hour for the service, and they kept to that schedule. They even took care of a couple of other things while I was there. I don't take my car anywhere else.

They were honest found me a giid reliable comfortable car just for me very satisfied

I came here expecting to be pressured into buying a car I didnt want and couldn't afford BUT boy oh boy was I wrong! Best experience hands down! Not once was did I feel pressured or did I feel like just another sale on tbe saleman paycheck. The really want you to leave there happy & at peace with your purchase!! I HIGHLY RECOMMEND THIS PLACE !!! Aaaahhhhhmazzzing!

Best dealership I have ever done business with. The customer service I received from Blake and Chase is beyond anything I have ever received. Red carpet treatment from the beginning to the end.

Honestly, this was the best service we have ever had from a car dealership. When we said we wanted to get that Mustang but was concerned about our monthly payments, they did everything they could to help us. They worked really hard to help us. Thanks so much to Ramiz and Scott for doing everything they can for us! You guys are the best salesmen!

Best service. Best selection. Best prices. Go see Jesse Anguiano for your best deal

Best way to buy a car! Contact the dealership first like I did. Chat online with Internet Department, spoke with Paul Hornick at Future Ford of Sacramento. Genuine help! Don't step foot on the lot without knowing what you are getting into. Paul Hornick guided me and my nephew through the proper steps making it easy.

This service was fantastic and yes I will shop there again.

Awesome!! Helped me get into a vehicle with not so good credit. Fast and friendly service. Ryan went out of his way to show me the vehicle and get me in it. Thank you!

They are really bad and unprofessional at all.
I posed my car for sale for $6000 and some of the company called me asking about the car they are interested in buying the car.
However he made the appointment and they gave me $1200 for the car!!!

Such a shame ... such a shame ..
Don t you guys have feeling give such an offer
Why bother calling and asking me to come over if you re going to give me such a pathetic lower just like you company
Now I know how pathetic you are

Such a shame !!!

Big dealerahip . Alot of cars. Nice customer service. Specialy my sales man karan really helpful . Ill recommend this dealership to eveyone.

I have been getting service here for years. Ran into Brent Leavitt the other day and he was able to get me out of my old Fusion into a newer one. No shop bill and nothing down. Thanks Brent!!!

Had a great experience with the Diesel truck department . Nick was a great help . No problems with the time I was told that it would be completed .

Stopped by and had a wonderful experience, beautiful vehicles and very helpful staff. Adrian Dragos is the most helpful car salesman I've ever dealt with, I'll surely be buying a truck from him!

I had a great experience here, excellent customer service! Jon and Bryce went above and beyond to help me get the exact car I wanted! I got an amazing deal here and I ll definitely be referring people. Thank you guys so much!!

Big selection of vehicles, fantastic customer service, answered all my questions, I would recommend David Braley to anyone

Josh was extremely helpful and patient. Treats you like a friend and works with you. He doesn t go by the customer service book. He bases his customer service on the customer and treats them with respect!

Everyone here was so nice, a giant help and treated me so great. Eric Hill was able to find me a car far more amazing than I could have ever imagined myself owning. It's so perfect. I love it! Eric, you're amazing!!! Thank you!!

Future Ford of Sacramento is an amazing dealership. Brent was an awesome salesmen.

Although I did not buy my 2014 Escape Titanium here- This place is my choice for all service needs. Brad (one of the Svc Managers) Always makes things convenient and easy for me. Lets me know svcs that "can wait" or a real time line if when they'll need to be done. They respect my time. If they say 2hrs, it will be done within that 2hrs- unlike some places where u end up waiting an addtl 2hrs. They give me a ride home and back if I don't care to wait in the waiting room. This location honestly doesn't see you as a dollar sign. They've done some things for free, knowing I was going on a road trip and saw something that could have become an issue. Imagine MY shock at Brad saying, "we saw this and it could have done this so we went ahead & replaced it." Me thinking 'no one told me how much that would be'- and him saying "We aren't charging you for it. Our guy was in there, and I know you're driving to go visit your son..want to make sure you get there with no issues." Old school value of the customer & customer's safety. They treat you like family. They never make up 'stuff thats suddenly wrong with your car'. A great bunch of people. I've been coming here since Jan 2016, have yet to have a bad experience. I highly recommended this location! Good people, great svc, with values on customers.

Purchasing our new Ford Explorer today from Brian O'Brien was amazing....who new it could be this easy...He was professional and answered all of our questions and concerns.
Thanks so much Brian.

Worth every penny. I drive 1 hour from my home, 1 way to have my car taken care of by this dealership. It s absolutely worth it, everyone is so kind, understanding, and they really make sure they do everything they can for you. Very welcoming staff from both the service department & the sales department when I m cruising the lot while I wait. I want to especially thank Brandon, Joshua, and Carlos in the service department, and Aaron one of the Ford technicians for all the help they have given me each time I take my car in! I will continue to go here, and when I m ready to upgrade my vehicle, it will be here too! Thanks for everything.

Always great service and never any problems with the work done. Always a fast completion and shuttle service usually available when needed. Future Ford of Roseville is a great dealership. Highly recommended.

I just purchased a 2011 Kia Sorrento and had the BEST car buying experience ever. Starting with Eddie who was very personable and very knowledgeable about the vehicles I test drove. He never was pushy and did not fit the stereotype of pushy sales man!!! Everyone was extremely nice with a great sense of humor. Was able to meet the GM Jeff who is awesome!!! Great character and made me feel like I was appreciated. I would refer 100 people and know that they would be well taken care of. My Fiance also plans to purchase his first truck next year.

The service center is great. But the salesman love to push for the most expansive cars.

All the promises in the world they never deliver never again will I visit

Damien was an absolute joy to deal with. Great customer service, very happy with the new car. Excellent certified warranty and an all around positive experience

I just bought a 2017 for fusion SE and my sales person was ERIC WATSON. if you are looking for a car check this place out and make sure you ask for Eric. He was knowledgable funny and got me a great deal. He will work hard for you.
This is now 2019 February and just bought a truck from them again. Same great service and got a great deal. It's such a great place this is like the 7 the vehicle I have purchased from them. **** sine then i have purchaesed a 2019 ford echo escape and a ford f150 also 2019. This is still my goto place to purchase vehicles

Friendly professional service; big Jim in the service center is awesome. If you're getting your car serviced then they've got a nice air-conditioned waiting room with free coffee, and on Saturdays they've got a box of donuts. Wait-time on the weekends is terrible due to how busy they always are, but their work is top-notch, and free basic service package if you leased a car from their lot.

I was in the market for a new truck and found the perfect one here. Kelly Shepherd was very helpful and even drove half an hour away to bring the vehicle I wanted with no commitment for me to look at. I ended up purchasing that vehicle. Overall a great team and very friendly staff, most importantly they gave me a great deal.

Total disingenuous 1986 Style car dealership completely full of s*** I've sold cars I've been around cars and dealt with car people for the last 40 years I know the game and no matter how much you give them and out the door price with no add-ons they try to do all the paperwork with a different price than agreed and then put a bunch of add-ons on their my girlfriend had to drive all the way from Auburn back there cuz they screw the paperwork they're completely full of s*** and I recommend everybody stay far far away from that dealership Tri Auburn Ford or if you have to go to a Ford dealership through much better they didn't have the car that she wanted though that's why she didn't go there !

High recommendation for Future Ford of Sacramento.

I love the 2016 Ford Fusion Titanium (hybrid) I purchased at Future Ford. It is exactly what I wanted. Finding the right car, negotiating and financing went extremely well. Everyone was very friendly, patient, and listened to me! After I finished the paperwork, Will, the salesman who found and sold me the car, sat with me to set up and explain features of the car with an open invitation to call if I need help in the future. Everyone in Sales and Finance was like that. There is a one-on-one class to help set up features in purchased cars that runs every Wednesday evening.

The service side is just as friendly. When I had to leave my car for tire replacement and for service items I puchased, I was sent home and picked up by LYFT at no cost to me- it is their normal shuttle service! Shout outs to Will and Blake in sales, Kyle in finance and Andy in Service. I know there are others... And there is more to say in praise, but it is late.

I was impressed and happy when I left. I strongly recommend Future Ford in Sacramento.

The service department was rude. They acted as if it was bothering them to answer questions about taking care of a airbag safety recall issued by Ford. They were rude and came off as arrogant. Terrible customer service.

I stopped by to look at cars here and Julian was great. He took time out of his busy day to show me all of the awesome cars that Future Ford of Sacramento provides. Found the one I loved and the process was extremely easy

I would like to say what a great job Erick Chambers did on getting my Ford Mustang 5.0 excellent experience I had with him if your looking for a new car or truck I would recommend Erick Chambers and Jay Williams and Shay Haggins in finance they did an awesome job thanks guys and keep up the good work.

I really just went in to look at some car within 30 minutes I was signing paperwork for my slightly used Toyota fully loaded. They got me great monthly payments I've had several new car from dealership all over this I have to say was painless an fast . If u want a car hassle free go to future Ford in Madison

Fast and courteous service. Our salesman, Jimmy Vargas, was very thorough in explaining the different cars and was very knowledgable and patient. It was a great experience all around! I would recommend going to Future Ford of Sacramento to everyone!

Only been there twice for service, Jim Tomkins was a big help and a
pleasure to deal with hopefully all the service dept. Is just as helpful should I have to deal with someone else next time I'm there..

Love my new car thank you for the great service and help Julian and Derek very happy customer

My wife and I just traded in our Honda Accord for a 2020 Explorer as our family is growing. We are BEYOND happy and pleased with the deal that we were presented with and with our experience once again (5th vehicle bought from this store). The New Explorers are amazing! Jose and Justin Mcclelland are fun and easy to deal with. They made this happen for us and we are grateful.

Julian and his manager Mike were able to find me the fusion I was looking for and got me a great deal! Highly recommend!

The Customer Service is outstanding!!!!! That alone these days is a rarity, so Thank You to the wonderful people at Future Ford I've already encountered, Jeff, Jeff, Jaye, Kathy and I know there are several more...... You're all phenomenal people!!!!!!!

Very good experience with Future Ford of Sac. Whatever concerns we had were addressed and we were impressed with how they resolved challenges. Sales rep was patient and calm, while making us feel he was interested in working with us to negotiate a deal. They did well in showing us the technical features of the car, having it detailed to our satisfaction, and being willing to deliver the car in person if we needed it. Customer service was concerned with our satisfaction. Well done Future Ford.

Me and my family stopped by Future Ford of Sacramento on our way back home..The customer service was great salesman Lino Arellano was awesome very helpful..

Gilbert and Shane made magic on Monday 1/4/16! I drove onto the lot with my 16 year old Ranger (that just wasn't financially rewarding/worth it to fix the 16 year old parts anymore) and drove off the lot in my 2014 Ford-Certified Fusion! The process was 100% painless and these guys were able to amaze me with staying within my budget (I did not and could not budge!) and getting me the most amazing deals I could ever have imagined (I am still in shock and disbelief, 2 days later)! I thought I was going to to have settle/give up all my desires to be able to afford a reliable vehicle; I did "settle" in that I got a sedan and not an SUV, but I am COMPLETELY SATISFIED with the Fusion!

This Ford location is where my family has bought at least 5 vehicles in the past 16 years and we are ALWAYS satisfied, and in fact still drive most of them!! Having been burned in the past at another car lot (not a dealership) and a foreign car brand, the mere thought of buying a car has always given me anxiety - not this time! This experience gave me the boost and confidence that buying a car doesn't have to be painful and anxiety ridden! YEAH! Thanks again Gilbert and Shane! You're my heroes!