The worst car dealership I have ever been to.

The worst car dealership I have ever been to.
I drove my friend here to switch out his 2014 ford focus that he purchased from this dealership. He was trying to switch out his car due to multiple Ford recalls. It had locked up on him while he was driving and had almost crashed at a light. He now feels unsafe in this car and Future Ford doesn't seem to care about the issues with the car. The floor manager was beyond rude right from the start. It is the worst I have ever been treated as a customer anywhere. Prior to coming to the dealership he had spoken to a sales rep on the phone who had told him they would buy back his car and get him into something better. They denied that he had the call with the representative. The only person at the dealership who was helpful and polite was the salesman, Gino. Everyone else tried to sweep the problem under the rug and say that it's his/Ford's problem that his car has recalls not Future Ford. If they are going to back Ford's products, they should take responsibility as well. Would recommend to avoid this dealership at all costs