Review of Future Ford of Sacramento

3 years ago

Update

** Update**
Brandon was out of the office but contacted me as soon as he returned. Brought the car in and thank God the water pump was under warranty. He even gave a decent deal on a new radiator fan. The new manager also contacted me and made amends. He said the service department will no longer be run the way it has, lots of changes were being made, and apologized for the previous experiences, although none were his fault. He was sincere. I may actually consider giving the service dept another chance based on these last 2 customer service experiences. **

I've had 2 different fords and have been going to this service center since 2009. First ford a/c was repaired under warranty and never got cold like it was supposed to. Each time I questioned it, they told me it was working fine. 2nd Ford, was told I had an oil leak and needed engine mounts. Took it in, didnt need engine mounts so I wasnt charged, but did need an oil pan gasket. After repairs, was told I had an oil leak, from one month after repair to every time I brought it in for an oil change. Every time I'd question it, I was asked to pay for a diagnostic even though it was just repaired. Finally reached out to Brandon and he had it looked at and turns out there wasnt a leak. Was told I needed rear brakes, took it in only to be called and told it doesn't need rear brakes. Had the water pump changed and the temperature gauge never sat the same, used to be right below the half line, after repair it would sit above the half line and sometimes rise a little in traffic but never actually run hot. Any time I question repairs I get pushed off. Recently I had the radiator fluid exchanged and the following weekend the car started running hot on long trips. Left a message for the service advisor, have not heard back. Had the front brake pads replaced, and had to take it back in because the pads weren't put on correctly! Not to mention the ridiculous upsale for oil changes. Once I brought it in for the $39.95 works oil change package and a blonde female advisor tacked some extra charge on and it was $50 something. When I asked why she said it was the "Free" towing package they gave me at the last oil change that I never signed up for. What the???? I didn't know free had a price tag. I'm still waiting to hear back on the last repair, after that I will no longer take my car here.