Fruugo Review

They do not disclose that the item are shipped from China. It take forever! Avoid this company!

Fruugo appear to not appreciate or follow any universal postal union standards, customer rights acts or trading standards as they have refused to refund me for a package I bought from them 7 weeks ago which has been lost.

My order is 2 weeks delayed. The enquiry link doesn't work and there is no alternative way to do it. Website no easy to navigate re:alternatives. I find this shortfall frustrating.

Don t order anything from this company. I never received my order or my money back. They don t react to mails and if they do they are very impolite and don t try to solve their mistake. This is a huge scam!

Don't usually leave reviews but felt I should on this occasion mainly because I placed my order without first reading reviews and then when I saw them I was thinking the worst. However, my experience here has been really good. Ordered a Jack and Jill seat for my mum, really good price and can pay through Klarna. Got very comprehensive shipping updates and arrived 2 days later, no problems at all. Product absolutely fine.

"I would like to thank Maria in customer service for all her help through what has been a long process. Her emails were helpful, reassuring and she solved the issue. I am most grateful for her help. Since ordering the item it has been 2 and a half months of trying to find out what happened. I am happy with resolution and happy with how Fruugo assisted me"

There was a big mixup with my order, but the customer service was responsive, and I was able to get a refund for my order.

Never buy anything on this site !! They don't deliver, they are crooks !!!

Camouflage tracksuit 54eu and very poor quality because they have it from aliexpress / alibaba and there it costs 20eu but I prefer to pay more for quality

Everything was as described from the great price down to the time it would arrive! Nice job Fruugo!

Bought a Miquel Rius 3 ring binder that looked great and cost 3 times the price of a normal 3 ring binder and it fell apart after less than a month of us. Contacted Fruugo and at first they offered no exchange or refund, but after complaining again they refunded my money.

Placed my order weeks ago and still awaiting the delivery. Don't waste your time

Fast and speedy service, will buy from again in the future.

Absolutely amazing. I got my stuff in 10 days and I m absolutely happy and satisfied with it. I m definitely gonna use this app to buy more stuff in future. I totally recommend this app. It's just amazing

Fantastic support
Made a mistake and they rectified it immediately.
Highly recommended "

Ordered an expensive shower soap !!! The contents were mostly water / diluted ... have had this soap many g, but never so disgusting! I get angry and it took a long time before I got it

The service was great! I received a prompt response regarding my email enquiry - from a real person it seems and not a bot generated response. Additionally great was that my order came two days later. Thanks and I would definitely order from Fruugo again. -- Chris

Unfortunately my experience is the same as many others on here ....item ordered after saying it was in stock .. waited the designated time (+ an extra 7 days as requested)..
One month later still nothing ..contacted the ACTUAL book seller via Fruugo .. they said it had been delivered...it definitely hasn't ...

Awaiting a refund ...which I may not get looking at other reviews ....
I won't be using such an unreliable site again (and I dont usually write reviews either)

I purchased bras that were meant to be XXL and they came......they would fit my 11 year old grandaughter. False advertising. So I have to pay to send them back.....they are a scam. Not surprisingly they have a 1 rating.....

Got my order today waiting 3 weeks delighted with my order and considering with all the Christmas rush you guys got it delivered on time thank you

Still haven't received my parcel. Will not order from this site any more

DO NOT ORDER FROM THIS SITE!!! I ordered a pair of size 7 women s Salomon trainers. I received one size 7 and a 5.5!!! The refund fiasco is diabolical. You have to return the items by paying for it yourself. Then taking a picture of the receipt to prove it and also put a cover note in explaining why you want a refund...they know why you re returning it as you have to contact them firstly by email! Absolutely shocking customer service, although they are good at trying to sound like they are truly sorry for your frustration. BUYERS BEWARE AND SHOP ELSEWHERE!!!!

I purchased a 7 inch tablet worth R720.00 at the beginning of July 2018, but I haven't receive my order since then. This is ridiculous, please don't use Fruugo site.

At the moment, when I placed this order, the information "In stock, shipping within 24 hours" was clearly indicated in black and white on the website fruugo.ch. So it's November 29, 2013 or November 30, 2019 I had to receive the product on which I counted by paying for this merchandise with the service of processing and delivery which is half the price to go. I just received an email that the delivery will be made between December 5 and 18, 2019. On these dates, my order is no longer relevant. That's what a scam.

I bought a Vichy shampoo, the delivery was very late and unprofessional! The shampoo didn t come with the properly package and security standards! I believe it s fake! I don t recommend at all this website!

You can forget about fast delivery, not recommended.

They don t reply to messages. I ve tried cancelling my order all day and they have not responded .

Avoid buying form them. I will not remove this comment until I get my order cancelled!

People don't buy from this company because if you don't like something then you will have to pay for the return

Ordered something in November and never received it. I ve been chasing a refund for over a month. This is without doubt the most frustrating and ridiculous experience I ve ever had while ordering online. It s incredibly difficult to contact anyone, responses are slow and unhelpful. Joke of a company.

I too have a very bad experience with this company. I ordered shoes for my son on December 8 for my son. Only yesterday on 2 January there was a ticket in the bus that I can pick up the package at postnl for a fee of 22.50. This is not mentioned anywhere!

Would not advise any one to buy here,
Ordered a weight bench for a Christmas present for my son , they said it was despatched on the 4th of November and would arrive on the 23rd , never arrived so I contacted them and they said it hasn t even been dispatched, that they will dispatch on the 14 th of December so I said no I want a refund and all of a sudden the seller has dispatched it Don t order from here

this company says the delivery time is short but in reality it takes forever. Just turns out to be a china order.

Excellent customer support. Very helpful and quick to respond.

I am shocked by the cost of the service. I've paid a lot extra to have my item delivered shortly and I had to wait entire 2 weeks just to get a card from the post office that I will have to pay the CUSTOMS CHARGE if I even want to see my More

I have ordered twice from this site both times the company said my package was lost waste of time.

Fruugo is definitely not the place to buy products from we ordered a Christmas present for our daughter which has never been delivered even though a shipment number was emailed to us credit card company has sorted it don t buy off them absolute cowboys

Order on December 23, 2019, still received nothing (should have received large max January 10, 2020). Several emails sent, no response from them. Product still waiting to receive it.

I placed my order without reading the reviews first. After discovering some very worrying feedback l wasn t holding out much hope that I would receive my order, and If it did arrive it wouldn t be the quality I was expecting. I am pleased to say that my order arrived within 3 working days and the product was exactly as advertised. I will definitely order from Fruggo again.

Never attempt to use this site.
My order has not received yet which made in April. No sign of dispatch actually made. Not responding customer service.
I got caught by absolute scam site. My money $49 was straight paid out to Fruugo but nothing in my hands.
I am going to lodge complaint on CDRL

"I just regret that my modification request sent 5 minutes after the order could not be taken into account.
Very dissatisfied, however, with the Spanish GLS delivery service which delivered my order to a relay point when I had requested home delivery. "

Worst online shopping experience I've ever encountered.

I was going to buy from this site but after hearing these reviews I am not buying from them and it s disgraceful that they say they have an Irish site but things are shipped from abroad

I ordered an item 2 weeks ago and still no sign. Luckily I have managed to get a refund from the store that was selling through Fruugo. Not all are that lucky according to reviews. Avoid!!

"Excellent assistance, Alice really kind and efficient. Thank you"

Received item exactly when they said it would be Received,no complaints at all

Karabar Potton Garment Carrier
Arrived within two days of the order confirmation. Of course it would depend on the retailer where the product was coming from... but two days is pretty good going in anyone's book - plus made a substantial saving in the process.

Poor, can t get through to anyone , about refund on a items I didn t receive?, can t log in? Nobody answering on the phones?

Fruugo are total scumbags. Pretending to be something they are not through a total lack of transparency on international shipping delays and import charges.

ADVICE: Refuse acceptance of import charges and complain to paypal until they refund you.

100 % pleasure to shop on this web site. Professional customer services. Will definitely recommend !!! Many thx.

Don't have an issue with Fruugo just with the product they sold me. A phone case for my Samsung smart phone. It has no hole for the camera. Thus in order to take a picture the phone must removed from the case. Who wants to do that every time?!

Fast delivery? Not. Ordered last week and so far nothing has arrived. Flut company.

BUYER BEWARE SCAMMERS, read all reviews on here and trust pilot before buying. I m having to take my request for a refund to court. You probably won t receive any goods you purchase. If you do they will be counterfeit and if you want a refund you will simply be ignored. Whatever you are buying look around for reputable companies. Companies like this always write a number of fake reviews to put doubt on the situation. Just read all the reviews and it will build a picture for you. Thanks

what a dramatic company. could not create an account. Ordered November 30, December 6 expected delivery time and received nothing by mid December. what a scammers

Item arrived just in time for Christmas, excellent quality. I will purchase here again. Thank you

Item not arrived and had to ask refund, slow response

Simply awful, do not use this company.

Ordered a rug from them that was " in stock" on the website. After a week with no delivery, I emailed their support to ask where it was...they replied to my email 5 days later to say that it was out of stock until the following month.

I thought "fair enough" mistakes happen and continued to wait. A month later and still no communication or rug delivery. Emailed them again and yet again another 4 days to reply saying again that there were further stock issues and it wont be ready for another 2 months.

Bad service and Bad communication.

Do not use this company, you will just be wasting your time.

*edit* upon writing this review I was contacted directly by their customer services manager who apologised for everything that happened. She then took the case on herself and I had regular daily updates. Still did not get the rug and ended up getting a refund instead. It's a pity that this kind of service was not there at the beginning.

However I have also had several emails asking me to edit or remove this review. After looking at the other reviews it would appear many people have not got items they ordered but have put good review due to good service. I will however not be adding to my rating based on re-active measures taken due to writing a bad review in the first place.

I could not in good faith recommend using this company to anyone even based on the good customer service I received after all of the issues.

Took 2 week to get an item which supposed to arrive in 2 days. Had to call them several times and every time they assured it has been shipped same day I purchased it. When got the item the shipping date was 10 days after my purchase...

Terrible experience. Ordered product 1st August and the parcel has still not arrived. No response from their customer care service. Shop elsewhere.

very very good-). "its ok thx have a very nice day" Martin

I'm very confused, half of the reviews are saying that they were very satisfied with their orders and the other half are saying they haven't received their product or it's very difficult to return. Can anyone just tell me if I am from the US and I try to order a pair of soccer cleats from Fruugo, will I receive my purchase on time and will they be real or knock off soccer cleats?

Absolute joke of a company,been waiting for over one whole month nearly now 2 months just to get my order. Wouldn't recommend it to anyone

I ordered 2 phone cases off Fruugo BEFORE I read the reviews so after reading them I thought bye bye to my money. Ill never see my purchases. However, I was wrong. They were here within 2 days of ordering (Im in Ireland) and much cheaper than anywhere else.
I would reccomend.

Delivery not arrived and customer service did not respond!They tricked their customers!Never buy here!!!

Ordered a pipe threader before checking reviews and was then sceptical whether I would receive it. Had a DHL tracking number,
Item delivered within 5 days as specified.
Very happy with my purchase.

This is the worst marketplace website I have ever used, never again. Took my cash, then cancelled the order a whole 24 hours later, now saying they're saying it will take 2-5 days to get my cash back, totally unresponsive too. Really shoddy.

I ordered an item, i was a bit suspicous it wouldnt arrive from the reading some reviews but it arrive after 3-4 days after i bought it

Do not ever ever ever buy from this company as you will be bitterly disappointed. The item I ordered went wrong in just two weeks, and The customer service have been no help to me at all. I am now trying to retrieve my item back with the hope the manufacturers will be able to help. YOU WILL REGRET EVER PURCHASING FROM FRUUGO SO PLEASE DON'T.

We were worried after reading the reviews but far better service than Homebase . We didn t receive confirmation straight away, but did get a reply to email sent. The product came as arranged 2 days ! Correct product very happy thank you x

Don t buy anything from this horrible website! They just steal your money! I have ordered a few things but they canceled my order with no reason and didn t pay back! I am trying to reach any customer services but still nothing!!!shame!

Beautiful chairs, quick delivery, received both within three days. Excellent service.

If only I could give 0 stars. This process has been an absolute joke. Customer service seems to care and tend to your issues but they don't. They will promise a refund, then ignore you for weeks, without ever refunding what they promised, then go on to ignore your emails again. If you can, I'd strongly recommend you order somewhere else.

Bought an item on frugo for the first time , and will never ever buy again. ,that are the worst online website I have ever encountered, terrible excuses for my item not been delivered, they very quick to take your money but won t follow up on why it s not delivered, please I advise anyone don t buy , from frugo , go to amazon of eBay ,

service is good and order is within 14 days within da it comes from England.

Item not arrived and no apologies or explanation! Terrible never use this site again!

1. Order never arrived
2. customer care was non existent at best
3. Took several weeks and the intervention of Paypal to get a refund
4. Thanks for nothing.

The worse company I have ever dealt with. Have been emailing for a week with no actual response. Sent me a faulty stationer bike made by mhstar also an awful company. The left pedal which was preattached has come off, the seat is not working and showing signs of wear already. I have emailed them so many times. I have now contact trading standards as I am being ignored. My brother is a social media manager for various company which have around 5 million followers about 3million sports related. If this is not sorted he will be posting all about this on his story. Order number 20577142. You have until 5 today to cancel my order and refund me first part of payment or this weekend you will be all over social media which will cause your company plenty of damage trust me.

Had to contact this company after 9 days waiting for my parcel. No communication whatsoever. Explained it was a Christmas present and I needed it. 'Sorry...stock error'. No compensation offered. No attempt to contact me regarding the situation. Phone line closed in a morning until 10am when I'm at work. Complained but not forthcoming with either a)an explanation and apology b)an attempt to reimburse or reconcile my problem or c) any indication that anyone there has read or cares about my complaint. Waste of time.

I only gave one start because I had too. They stole my 60. Stay away from these thieves. I ordered switch controllers which turned out to not be real and didn't work and their argument was that it was in the small print, they were only 20e cheaper I would never have bought fake ones for so little difference. Then with covid I couldn't post to the county of return and asked for a number for couriered return and was told no so I had to wait till I could post and I'm receiving no response when I contact. My poor son has no controllers. I hope your proud stealing of a sick single mother.

My emails were answered promptly and in professional manner.

Refund to PayPal was made the same day as promised.

I bought 2 matching rattan sofas for my new conservatory. When they arrived the weave in the rattan ran downhill and looked a mess. I requested a return and refund and was initially told I had to wait while they contacted the supplier. Took a while. Then they said I had to arrange the return myself, pay the charges upfront, and then claim it back. I have refused to do this as the items were faulty and under the sale of goods act it the sellers responsibility to do this. 5 weeks on and i am still no further on and am currently waiting to hear on an email I sent 6 days ago. Very poor customer service.

One star is too many in my opinion, ordered a month ago, they apparently re-send a replacement order out (also never arrived) then closed the complaint off without a message

Placed an order on Monday arrived on Friday from France, excellent service through out

No-go. Website suggests a purchase from a supplier in Switzerland. In the end, however, this is located in the UK, which leads to significant delivery delays.

Fruugo - not a great customer experience. Brought an item, did not get acknowledgement email, but they took payment. When I tried to contact customer services a answer phone messages told me that I must lodge my issue via their help More

Outrageous. How on earth this company is still operating is completely beyond me. Ordered a game for a Christmas present that was shown as In Stock . After a couple of days, I received an automated email saying that the order had been updated. Great I thought, it must have been posted for delivery. I was wrong. The order update was that the order was CANCELLED with a note stating:

Unfortunately this items is currently out of stock as we have only launched our shop and stock level was not getting updated in timely fashion. We apologise for the inconvenience this might have caused. Thank you for your understanding .

Terrible grammar and explanation. If the product is not in stock, then say that at the outset.

They also took the money for the transaction, knowing full well that they never actually had the item the sell in the first place. I had to email them to chase up getting a refund as obviously I had no confidence that they would do this at their own free will.

I ordered an item from Fruugo and as the 1st address line in the box couldn't take enough characters I had to put our home Locktin code in as the first line of the address ,followed by our full address and telephone number. I received three sales e-mails before eventually ,many hours later,getting an order confirmation which didn't fill me with confidence.
Four days later I received an e-mail informing me that my order had been cancelled as they were unable to deliver to a secure lock-box and that I should have provided an address! Firstly, i had given our full address and a contact phone number and secondly I'd love to know how they deliver goods to people who actually go out to work and need drop box services.
I can only assume that the whole operation is automated and it's a case of 'computer says no'. I sourced the same item elsewhere and got an immediate confirmation and the delivery will be in less time than it took for Fruugo to decide they didn't want my business. I won't be using them again.

i ordered powerbank costing 36 never got it delivered. i have no idea how to get money back its terrible. Never buy from here.

Customer service was excellent in fixing a difficulty I had.

I received the wrong item, customer service are hard to reach and not very good with dealing with issues. Parcel didn't reach supplier so I'm now having to claim compensation from royal mail could have all been avoided if I recieved the correct item in the first place. Wouldn't use again

"Super help from Chrissie & Frances on up to the battery seller. Never heard from law enforcement on the issue reported to them, as I hope they track the perp. and stop mail thefts from our roadside rural boxes. Thank you again. Hope to buy from you again!"