Garry Garside

Review of Fruugo

Outrageous. How on earth this company is still o...

Outrageous. How on earth this company is still operating is completely beyond me. Ordered a game for a Christmas present that was shown as In Stock . After a couple of days, I received an automated email saying that the order had been updated. Great I thought, it must have been posted for delivery. I was wrong. The order update was that the order was CANCELLED with a note stating:

Unfortunately this items is currently out of stock as we have only launched our shop and stock level was not getting updated in timely fashion. We apologise for the inconvenience this might have caused. Thank you for your understanding .

Terrible grammar and explanation. If the product is not in stock, then say that at the outset.

They also took the money for the transaction, knowing full well that they never actually had the item the sell in the first place. I had to email them to chase up getting a refund as obviously I had no confidence that they would do this at their own free will.