Sandra Haith

Review of Fruugo

I bought 2 matching rattan sofas for my new conser...

I bought 2 matching rattan sofas for my new conservatory. When they arrived the weave in the rattan ran downhill and looked a mess. I requested a return and refund and was initially told I had to wait while they contacted the supplier. Took a while. Then they said I had to arrange the return myself, pay the charges upfront, and then claim it back. I have refused to do this as the items were faulty and under the sale of goods act it the sellers responsibility to do this. 5 weeks on and i am still no further on and am currently waiting to hear on an email I sent 6 days ago. Very poor customer service.