FRIENDSHIP FORD Reviews

We are loving our new F150 truck. Our experience with Friendship Ford was great. Everyone was so nice and helpful. We give them a five star rating.

Since moving to Johnson City, I have had all routine oil change services on my Volvo performed at Friendship. They are excellent! The service was quality, fast and friendly! I would highly recommend Friendship in Bristol for all of your car service needs!

The service department is top notch and Mike rabbit will go out of his way to make sure your happy with your car

During recent extreme cold weather, the message center on my vehicle warned to check the air suspension so instead of going to my usual local mechanic I brought the vehicle to Friendship Ford Service department, I was told there would be a $100.00 diagnostic fee and I was good with that. I received a call from the service department , diagnostics shown I needed a new air suspension compressor because the motor was not working.Repair would be $ 1000,00 I declined repair and ordered a compressor from Advance Auto for $274.00. The twist to all of this is, I paid my diagnostic fee and picked up my vehicle ironically when I started it the air suspension motor came on and everything has been fine now for a little over a week, I have made two trips to Knoxville since and the air suspension motor kicks in as it always did. So, I paid a diagnostic fee that basically was wrong. I took a chance at using Friendship s service department.

After a recent accident that totaled my previous car, I was recommended to check out Friendship Ford Hyundai Volvo of Bristol where I spoke with the saleman Lucais. He was a very friendly car salesman who was completely understanding of my situation and although I was not ready to purchase due to the wait on the insurance claim there is no other dealership around that I would ever think twice about after the excellent service I received. Lucais is a great salesman and I would recommend anyone who has not already visited this dealership to do so. It was very casual and the deals I got offered were phenomenal considering my current situation and I was grateful to have such a memorable experience. I will most definitely return to this dealership anytime I am in the market for a new vehicle because to my experience they are the best.

Our car buying experience with Adam was the best we have ever had. We had contacted him a day or so prior to our arrival in order to give him an idea of what we were looking for in a car. Not only did he deliver all of our requests, he found the perfect car for us at a lesser price than we anticipated. When we are ready to buy again, we will return to Adam and Friendship Ford!

We took our truck in to be serviced and after 3 hours of waiting they still had not looked at our truck and yes we had an appointment. We will never be back we took our truck and left .

Bought a Ford Certified Preowned 2014 F150 there in June. The sales person was nice and the experience was fairly painless. When I got the truck home, I noticed that there were three or four 1/4ish inch holes drilled in the bed of the truck. I called the sales guy back and asked if they had noticed the issue before they sold it to me, and he quickly said that no one there had seen it or they would have told me about them.

I asked the salesman what options we had, and he went back and forth with the used car sales manager for several days before calling me and basically telling me that there was nothing they were willing to do for this. I called the used car sales manager and asked him myself what they could do to ensure the holes would not rust, like a spray in bedliner, and was rudely and immediately told that they would not be doing anything like that. He offered me their 'discount' with a local spray in company, which that company offered me over the phone without me mentioning the dealership or the issues we had discussed.

UPDATE

After reading some of the reviews here, I took a chance and contacted Denny, the general manager of the dealership. After speaking with him and having him look at the bed of my truck, he has agreed to provide me a spray in bedliner at no cost to me, which satisfies my concerns about rust completely. Given this, I would recommend this dealership to anyone.

Very pleased with my car. My sales person Chris was great.

After recently purchasing my new F150 at Friendship Ford. I would like to say they really made the experience a enjoyable one. Both Anthony and Adam, have a very high level of knowledge of their product. They make the process of purchasing very efficient.!! With the cost of these Truck's, and the technology involved with them today. It's nice having specialist that know the answer, and will take time to ensure your satisfied in your choice!
So far I have been very pleased with my experience, and would say if you are in the market for a new Ford product. The team at Friendship would be a good place to start!!

I recently bought a 2016 Ford Fusion. I would just like to say how awesome my experience was! Heather Myers and Brandon Caldwell was so nice and worked so hard to get me a great deal! Thanks to Heather and Brandon I am driving my beautiful new Ford! Thank you guys for your kindness and hard work. Best experience I've ever had at any dealership thus far! Thanks so much! -Ashley

David Minor and Brandon Caldwell are rock stars. They were professional and helpful the entirety of the sales process, and I was not an easy customer to deal with. I highly recommend Friendship Ford / Volvo to anyone in the market for a new or used car.

First off I would like to give five stars for the sales staff namely David Murray. I had a great experience, no pressure sales attitude. I have owned my new 2015 Ford F150 for 7 months and I am very satisfied with it. But then again all I have ever owned are Fords. I have bought all my new Fords form Empire Ford because of great deals friendly people and a very professional service department. Well this time I could not come to terms with Empire Ford on a new truck so I ended up buying from Friendship Ford in Bristol. With this said I figured scene I bought from friendship I would have my truck serviced there also. Well if you noticed I gave one star. I am very displeased and reason 1 is my first oil change was free and all points inspection but was charged for tire rotation. After leaving I checked my tire pressure and they were low. I filled them up to the correct psi of 35lbs no big thing just thought it was a little strange after buying a truck for $30'000 that a tire rotation would be a courtesy thing. Well now we go into the second the 10,000 mile checkup and oil change. I set up an appointment for the works the $39.95 special that cost me $49 and some change but before the service and charge I distinctly asked that the tire pressure be checked when rotation is done. I purposely let 5lbs of air out to see if this would be done and guess what the tires still had 30lbs in each tire. Now I wonder if they even rotated the tires. Well I probably won't be back but I'll be a little ashamed to take my truck to empire with a friendship logo on the back but at least I know what supposed to be done will be done. I hate to think what I pay for might not be getting done and that's the feeling I get with Friendship service department. Also when I take our 2015 focus to empire for the $39.95 works I pay $39.95.

Excellent customer service and friendliness by the Friendship service department team. Brought in my vehicle for some recall work and was completed in a timely manner. Thanks to Matt Bryant for excellent customer service. I'll be back!

Someone forgot to put my old tires in trunk of my ford escape.JC

I've never been happier with a dealer. My wife and I recently bought a F-150 here. Our salesman, Matthew McCracken was extremely friendly and knowledgeable. Their prices were much better than other dealers. We love our truck and will definitely go to Friendship for our next vehicle.

Everyone at Friendship Ford in Bristol, TN is very NICE! Everyone is on point and so helpfully!

Easiest car buying experience I have ever had!!! Thank you all so much!!! Matt was the most non pushy salesman ever! He let us make our decision and was very helpful. I will recommend you all to anyone!

Had a minor problem with my Ford while traveling the interstate so got off & went to Friendsip Ford. Explained the problem & they said no one could look at it for four to five days. Glad there were other dealers in the area.

The service was great had apt for 11am was done at 11.20am

I love the people who work in Friendship Ford Service department but over all I have my 2013 Ford Escape. I was over priced the vehicle looking back at it now and have had nothing but problems since I have bought it. It is constantly having to be worked on. I will never own another ford again.

Very helpful service personnel as well as courteous and timely service. Saleswoman Kaylee was extremely helpful and delihht to work with. Mr. Murray was also very helpful as was Brandon. Thank you.

As all ways receive very good customer service every time that I take my truck to Friendship Ford. The staff are friendly and helpful. Great job to all who work there. Thanks very much.

My Focus RS

Friendship is an amazing dealership! They don't jack up their prices like a lot of other dealerships with this fee and that fee and another fee. What you see on the window sticker is what you pay. We bought a 2013 Explorer Sport from them and now this 2016 Focus RS. Ford kind of dropped the ball on the RS delivery date vs. the order in which the orders were taken BUT Friendship and James Moffitt specifically did an outstanding job keeping me informed as I waited 11 long months for this little rocket to show up. I WILL be buying my next Ford from Friendship! Outstanding dealership and service!!!

Thanks James and thanks Friendship!

Danny

Overall, my experience with Friendship Ford was a positive one. I called ahead concerning a vehicle I saw online, and the salesman was upfront with me about it being in the shop and suggested another vehicle (same model) that they had on the lot. When arriving there, the salesman had two vehicles of the same model to look at, and I'm glad he did since the one I had planned to look at was really in rough shape on the inside. The other one was a one-owner locally owned and, even though it had more mileage, was in much better shape. Overall, the pricing of the vehicle was fair and the salesman was great. My issue was with the financing of the vehicle. My credit score (and my spouse's) was excellent. I was already informed previously that they had 32 lenders to choose from. With top tier credit scores, they financed at 6.5%. When I informed them I can go to a local credit union with our credit scores and get 3.88%, they said "Well, wait 3 months for the paperwork to go through, and then you can do that." They didn't offer to try anyone else or seem interested in getting us the best APR. If not for that, I would have given them 5 stars. I definitely will be refinancing through our local credit union! All in all, though, I am very pleased with the vehicle and felt the salesman was great with us which is worth the 4 stars.

There is a problem with the Ford Focus transmission. I have 40,000 miles and have had it rebuilt twice.

If I could give 0 stars, I would. I am traveling from out of town when my car unexpectedly broke down on Monday evening. I had my car towed to the dealership and called first thing Tuesday morning. The car had apparently been left at the wrong location and after multiple calls to the tow company & dealership it was located at the Dodge dealership, a few buildings away. It is now Thursday and they don t expect to get my car done until end of day Friday. I have been stranded here in Bristol since Monday night and will be here for at least another 24-48 hrs. The only actually helpful person I ve spoken to was Jimmy today who finally gave me answers and a realistic timeline. At this point, had someone actually been helpful and direct with me, I could have rented a car and taken my belongings out of the car and been home for the last 2 days. Instead I ve been here, paying for a hotel and just waiting for them to call me. I try calling and they are always busy helping other customers so I leave a message. If I don t call them, I would have no idea about what is happening because they can t be bothered to contact me with any updates. Good luck to anyone who isn t a local/regular customer getting any help. If you breakdown in Bristol, expect that you ll be trapped here for at least 4-5 days because they won t even look at the car until it s been there for at least a day. Then take an entire day to diagnose the issue then minimum of 2 days to fix it. I hope they treat the regular customers better, but I guess because my options are limited they fe el that it s ok to treat a loyal Ford customer this poorly.

Always friendly and courteous service in a reasonable amount of time.

This place is the epitome of what people expect! You are ALWAYS greeted with a smile and kind words! They go above and beyond in making sure it s done correctly the first time! Danielle, Jenni, Frankie and Aaron are top notch! The service manager strives to have the best service department in the region and I believe he is there! I didn t purchase my F350 here but they treat me no differently. I bring my truck all the way from Kingsport because I love dealing with these professionals!

It was a pleasure working with Johnny Necessary. He was very informative and found us the perfect truck. Thanks

Everything was great. My salesman got me the car I wanted at the price I wanted. Thank you Johnny Necessary.

No one came out to talk to us while we where looking at cars we looked for at least 20 minutes and no one came out to say hi are nothing so we bought a Toyota right down the street their los

Everything done as we were told and no unexpected surprises

My visit was enjoyable and informative, the salesman Lucais was great and although I was not ready to buy at the time I would absolutely recommend Friendship to all my friends.

Luv my new truck, don't know about service,not satisfied don't know if it is friendship or ford motor co. I have issues with dash coming loose, on 3 month old veh.

Great team, great follow up, best price within 200 miles. Found the vehicle I wanted online. Team at Friendship Ford immediately followed up and made the process convenient and pleasant.

I had an emergency repair done here at Friendship Ford. They were straight forward and helpful with me. I was in a position that I didn't have much choice on where to go but they didn't take advantage of my situation. I would recommend them for repairs and service of your vehicle.

Polite staff & always excellent, speedy service. Sometimes a li'l dirty spot or two accidentally left by the mechanics, but service desk is always willing to have the spots removed and have even offered to have car detailed.

The buying experience was spuratic. The salesman was very busy running between 2 other customers and allot of information was left out and lost in the run around. The $798 charge for First Place Car Care is a rip-off and was an unknown until after the sale. I was asked to sign papers committing to buy before I even discussed a final sale price of the vehicle I wanted to buy. If I want set on buying this one particular vehicle for my daughter I would of got up and walked out half way through.

My last appointment went well. Thank you Friendship Ford.

So far, terrible. My daughter purchased her first vehicle here Friday. We drove in from North Carolina to purchase the truck. They would not fill her gas tank based on "used car policies", but did manage to put a couple of dollars more in the tank before she left. Her windshield wipers broke apart on her drive home (she made it back and her dad purchased new ones). I had to try several times to get it to crank Sunday morning, then this morning (Monday), it will not turn over, she was late to work. Called and am going to trouble shoot it myself and call them back. The automatic response is "she might have left her lights on", or is it just a continuation of poor service and customer care? The salesman was very courteous, his support team seems young and aloof, we will see how this turns out and hopefully my next review will be able to be better. I have never written a review before but I am very sad that in my hometown, as a retired military family, my girls are seeing this as an example.

Got an excellent price on service and tires on my Toyota.

We shopped around for a truck for over a month. Found one at Friendship Ford online and inquired about it. Johnny Necessary called me and was so nice and was happy to assist us. We have bought many vehicles in the past and this dealership by far surpasses them all!!! The finance manager(don t remember his name)was awesome too!!If you are looking for a vehicle give them a try,. You won t be disappointed!

The sales team I worked with provided me with many options and worked hard to find what I was looking for. They took their time and I was very pleased with how I was treated. I would definitely recommend buying from Friendship Ford.

My experience in dealing with friendship Ford in Bristol Tennessee was wonderful . My sales person John Necessary was professional and helpful in every way, and I can t say enough good things about Aaron Ebarb as well. I love my new Tundra and would recommend anyone looking to purchase a new or used car or truck to visit these people.

Sincerely Greg & Teresa Dugger
Elizabethton Tn.

Staff was very nice !! Called when my car was ready and got it done quick ! Will definitely be going back

I had service to my Volvo XC90 at Friendship Volvo recently. The Service Department checked the sensor that was causing the issue, fixed the problem and checked an additional issue that I had not mentioned when I had scheduled the appointment. They had me back on the road in no time. The Service Department employees are always polite and friendly, and attentive to questions.

"I've been looking for several weeks to purchase a new (to me) car. I saw a couple of ads about other customers satisfaction with Friendship. I decided to give it a shot. I emailed with Cassidy about the Dodge Journey advertised, she replied very quickly. Had a test drive scheduled same day with Doyle Rutherford. He made me very welcomed and almost like family. Don't want to insult his family by making me one (joke.) After deciding to move to next step I had the opportunity next to deal with Grant and decided to close the deal the same day. Everyone treated me wonderfully. I'd recommend Friendship to everyone."

Friendship ford made our car buying experience wonderful. They treated us like they actually wanted us to come back. I know most dealerships say thats what they want but once you get to the paperwork stage thats where it ends. They did everything they could to make sure the next time we purchased a vehicle, it would be through them. My wife and I are very pleased and would highly recommend anyone looking for the best deal and the best service to stop by.

I went to the new location very nice people noone tried to push us into something we didn't want The best salesman I ever dealt with thank u so much Adam Steven and david hope u enjoyed the donughts

Excellent service. Friendly and helpful salesmen. Enjoyable experience.

Shortly after leaving from a routine oil change my SUV overheated. I was on the side of the road in a storm, Frankie Allen in Ford service called a wrecker for me, had a loaner car delivered to me roadside, kept in constant contact with news on my needed repair. He was so helpful and courteous throughout my service, I cannot compliment his professionalism and my overall service experience enough. Noteworthy is that I did not purchase my vehicle from Friendship of Bristol, nor is it a newer model. I do have an extended Ford warranty, and Frankie handled everything with the covered repair directly with Ford - I didn't even have to make a phone call to them myself. I was highly impressed with the dealership overall, and will continue to do business with Friendship Ford of Bristol.
Dawn Rogers
Elizabethton, TN

Good experience with Friendship Ford, as well with their Service Department. I trust them to take care of my Ford Explorer, and have always been happy with the service received.

Made an awesome deal at Friendship Ford. Would highly recommend them to anyone! Stop by and see Josh or Caleb for any of your auto needs! Awesome staff!!

Had an issue with their record-keeping in the past, but they reached out promptly and made it right. Still wish they had loaner cars while service is being performed, but Anthony in the service department stepped up and fixed our issues. Thanks again

I'd like to thank Brandon Hood,a great pleasure doing business with , in a great,friendly. trust worthy atmosphere, with my first new vehicle purchase

I recently bought a Lexus RX300 and the customer service was excellent, everyone there was real friendly.. I love my new car.. Thank you so much Jeff Ruff for all of your help in purchasing my vehicle..

Bought my 2019 Ford F150 here. Sales, finance, parts, and service were all very deserving of a 5 star rating.

I tried buy an f150 and had everything ready to go, already approved financing and everything. So I take a day off work ( next day) to go pick it up and they sell it from under me. They told me I could put a deposit on it if I couldn t get there til next week so I didn t think I would need to for next day after the deal was made. Thanks for washing my time.

I have purchased several cars in my life and the experience I had with Friendship was the best experience I have ever had buying a car. The whole process was stress free. I highly recommend Friendship Ford to anyone looking for a new or used car. I love my mustang GT!!

We were on our way to vacation when my car messed up. You got us right in and got my car fixed. Thank you for helping my family. Fast friendly service.

Very easy to deal with. Michael chambers sales representative supper nice. Vehicle seamed reasonable price.

I thought our salesmen and sales team was very fair and honest. The whole process was quick and pain free. Using communication techniques such as the internet and email, our salesman was on his game and he beat all other salesmen from other dealerships to making a deal.

GREAT staff! No hassle or pressure! Rick is the nicest car salesman I've have ever met!

I bought a new Mustang from Friendship Ford today and I'm very happy with it! Josh, Aaron, and Shane made it a great experience. Josh took great care of me, even following me all the way to my house to drop my truck off and bringing me back to Friendship to pick up my car. The entire experience was great, and it was definitely the fastest and easiest car deal I've ever been a part of. I'll definitely recommend these guys to everyone.

Well, our MKT has been at Ford MANY times since November. They seem to have a serious issue with diagnostics. It takes weeks to properly identify an issue and then they bandaid it to fix it at first. My car was just returned again, and they had it three weeks this time, to replace a hose. I complained thr last time Ford had it, that there were boot marks all over my door panel and greasy fi fingerprints all over my ignition button and was told it would be handled this time. It was returned even dirtier and the same issues not cleaned. Learn to open a door and not kick it open with your feet! And clean up the dirt off your feet. Worst experience with Ford, ever. They never CALL US to try to make this right either.

Terrible the works package was 49.95 and then the service rep told my 65 year old wife that the coolant system needed a flush which was 180.95 and then told her rear toe was out 99.95 so the oil change cost me 345.63
I looked at the tires tire tread looks good on all the tires these are the originals tires on the car 44,364 miles

Had an awful experience here. Customer service is awful. After you buy they won't help you with anything with any problems. Would NOT recommend buying any vehicle new or used with them. Horrible horrible dealership.
& Yes I spoke to the staff about some of the problems I had after buying my car and they are still yet to return my call after they told me they would call me back. I've never been treated so poorly as to what I was treated there I will never be back and will never refer anyone else there. That's the 2nd vehicle we have purchased off of them and would have probably went back if we would have been treated fairly but not now they have lost my family as customers.

Great experience recently at Friendship Ford! I found a vehicle on line I wanted on their lot. I really do not like the process of buying a car but David Minor with Friendship Ford made it absolutely pleasant. I recommend this dealership if you are looking for a vehicle - you won t be sorry. By the way, phenomenal deal.

My husband and i just bought a 2016 f-150 from Friendship Ford. This was our first time buying from them. It was great. Everything went great! Johnny Necessary is a very professional salesman... There was never any pressure and we were never rushed . Great group of people to work with!

Came in to get my oil change done. Was met out in my car by service guy. Waiting area was really clean. Everyone inside was super friendly. In and out pretty quick.

DEE DEE AND RAYMOND LET ME KNOW WHEN I WAS THERE GETTING MY OIL CHANGED THAT MY FRONT BRAKES NEEDED TO BE REPLACED. THEY EXPLAINED EVERYTHING TO ME AND KENNY IN PARTS GOT ME A GREAT PRICE ON BRAKES.

While Friendship Ford is nearly a 2 hour drive from home, they have an excellent website that's not polluted with annoying pop-ups and aggravating gimmicky features and misleading numbers or photos. After having settled on a specific truck model and shopping at my local Ford dealers, I spend 10 minutes viewing the inventory online for Friendship Ford and immediately identified i'd save thousands of dollars by giving them an opportunity to earn my business. I gave them a call to outline what I was looking for, to discuss details and explain my expectations of a new purchase and trading in my vehicle. Wonderful service via phone, Friendship's staff was quickly able to gather information from me and give me a rough trade in value on my vehicle. Their staff gave me all the numbers and pricing breakdown, coupled with helpful rebate information and disclosed how they do business. In very little time, I was able to immediately identify that I needed to make the drive to Bristol. When I arrived to their dealership I was approached by my salesman, Anthony Campbell, who was a breath of fresh air and easy to communicate with. No nonsense, no pushy sales tactics and no games. They immediately earned my business as we walked across their huge, state of the art dealership campus. I was able to drive, review and discuss the truck I came from Asheville to see and hopefully purchase. In less than 5 minutes time, their team reviewed my trade in and we quickly came to an agreement on what it was worth. In less than 30 minutes time from arriving on site, we were ready to facility the deal. Before executing the deal, their sales manager came to talk with me to ensure I was pleased with the truck I was buying and to offer me the exact same discount on any of their remaining 2019 Rangers. I pumped the brakes and quickly settled on an even higher trimmed out Lariat model that was exactly to my liking. Their inventory is so strong that this allowed me to compare similar models in varying trim levels, side by side. All this to say, their routine practices allowed me to do all my diligence and make a 'no-brainer' decision in comparison to trucks I had picked out at other small dealerships back home. I'd have been a fool to not purchase my truck here. As a consumer, I do enjoy keeping my money local, in my town and establishing a relationship with my service department. But, my hometown dealer could not have been any different than Friendship Ford and did nothing to earn my business. Friendship Ford also offers a free, lifetime powertrain warranty which basically covers anything that has fluids, for the life of the vehicle so long as I own it. All together, everything they offer their customers was more than enough for me to make my final decision. Anthony was excellent at his job, and a pleasure to work with. I suspect so long as I drive a Ford product, they'll all be purchased at Friendship Ford in Bristol.

Nothing but bad service. Had several issues when picking up my car. They did not do all the work I requested. Did not do the recall work they said they would do. And the staff had no clue how to do their paperwork. I guess them a 2nd chance to do the work, they did the recall work but still didn't fix my latch. Will NEVER go to Friendship Ford again.

Would like to thank friendship ford and Johnny for putting me in a new 2020 ford ecosport I could not ask for better customer service financing and hospitality. I got a great deal and friendship got a loaly customer. Thanks

We had a great experience with Friendship Ford. We were out of town buyers and Michael Chambers worked so well with us over the phone. He and Craig Layfield were friendly and accommodating. We purchased a great vehicle and plan to return when it's time for another purchase.

The guys in the service department went out of their way to make sure I could get back to work as quickly as possible. When my car was ready they took the time to talk with me about the new S90 and hook me up with a sales representative.

Had a good experience with Friendship Ford. Johnny Necessary was awesome to deal with. Every little detail was taken care of

Had a HORRIBLE experience here. Josh was very rude and more concerned about what me buying a car had to do for him and his numbers than me and my car-buying experience. Will never consider this dealership again.

The service team checked my car over thoroughly so that I could head to out-of-town training with one less worry. I appreciate their thoroughness and courtesy.

My Wife and I drove over from Otto NC which is about 4 minutes from the Georgia line to buy a car we saw on their website. The staff was friendly and helpful, and we drove home in the car we came to look at without any pressuring us to look at any other car. We will be doing more car buying here in the future.

Whitewater was a friendly, helpful, and professional salesman. I love my new Ford Focus!