First off I would like to give five stars for the ...

First off I would like to give five stars for the sales staff namely David Murray. I had a great experience, no pressure sales attitude. I have owned my new 2015 Ford F150 for 7 months and I am very satisfied with it. But then again all I have ever owned are Fords. I have bought all my new Fords form Empire Ford because of great deals friendly people and a very professional service department. Well this time I could not come to terms with Empire Ford on a new truck so I ended up buying from Friendship Ford in Bristol. With this said I figured scene I bought from friendship I would have my truck serviced there also. Well if you noticed I gave one star. I am very displeased and reason 1 is my first oil change was free and all points inspection but was charged for tire rotation. After leaving I checked my tire pressure and they were low. I filled them up to the correct psi of 35lbs no big thing just thought it was a little strange after buying a truck for $30'000 that a tire rotation would be a courtesy thing. Well now we go into the second the 10,000 mile checkup and oil change. I set up an appointment for the works the $39.95 special that cost me $49 and some change but before the service and charge I distinctly asked that the tire pressure be checked when rotation is done. I purposely let 5lbs of air out to see if this would be done and guess what the tires still had 30lbs in each tire. Now I wonder if they even rotated the tires. Well I probably won't be back but I'll be a little ashamed to take my truck to empire with a friendship logo on the back but at least I know what supposed to be done will be done. I hate to think what I pay for might not be getting done and that's the feeling I get with Friendship service department. Also when I take our 2015 focus to empire for the $39.95 works I pay $39.95.