My 2014 Volvo S80 with 20k miles needed a computer software fix Volvo Technical Service Bulletin # 383441 (CEM upgrade) because there was a constant drain on the battery (Sirius radio?). This is a common problem with the 2014 S80. They did the upgrade and also ran a load test on the battery and found it was bad, so they replaced it. There was no charge because the car was under warranty. The service manager was very friendly and helpful. I had an appointment, and they serviced my car on time and it took less than an hour.
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As a Master Technician, i really respect the attention to detail these people take. Exceptional honesty, fair pricing, easy to talk to, not pushy, and most of all, personable. Next car from them of course.
With friends like these won't need any enemies... Sold vehicle right out from under me! I was in final stage of paperwork! What happened to first come....nope Who you know and who can get there with the dough. Handshakes deal means nothing to them
I recently purchased a 2016 Ford F-150 from Friendship Ford in Bristol, TN. The staff was exceptionally friendly and went out of their way to take care of me and get me into the truck I wanted. I live in SC, but decided to drive to Tennessee to make my purchase since I was not satisfied with the choices in SC. Special thanks go out to Johnny Necessary, Brandon Caldwell and Mitch Hooper for their patience and assistance with my purchase!!
Lied about my loan being rejected by credit union, said it was because of prior loan and open loan and bad credit report. I called credit union to see what was going on. They said only reason the rejected it was because the vehicle was listed $2,595 over book value. Tried negotiating a price but they said they wouldn't till the could secure a loan for me. I was giving them a $2,000 down payment.
One of the best car buying experiences ever! Josh Kyte was an awesome salesman. He was very friendly, very helpful and very polite! Could not have had a better salesman! I will be telling everyone who needs a car to see Josh @ Friendship Ford!
Thanks to Lonnie P., Brian Lawson, and Gabe for making our complicated deal run really smooth! We were welcomed and were right at home. We are very happy with our Expedition! Again, thank y all very much!
I cannot say enough good things about my experience at Friendship Ford. I was a regular customer at another Ford dealership until Friendship beat their deal by $6,800. Everyone I dealt with at the dealership were incredible to work with.
I always leave with a feeling of confidence knowing my car is in top condition! Service Department is friendly & fast (especially my girl, Ginny!) No other hands will ever touch my Escape!! Thank you Friendship Ford!
Michael and Amanda at Friendship Volvo are extremely helpful! They did a great job communicating and getting our vehicle back in a timely manner. And we got a complimentary car wash and vacuum too! It's nice feeling appreciated.
They have a great service department! I don t never have to worry about my vehicles not being serviced properly. The staff is always friendly and helpful!
Got the car in October from James Moffitt.in January started making a grinding sound it got worse so took it to friendship Ford and it was the put was bad give me a price of 1476.00 when they order the part called me said part # had changed . price for part was over 800 then when part # change it was 1200.Not had part in long enough to say good job or not. Far as friendship Ford not happy at all. Update had car now for over 3 years now,it been a good car only had trouble the one time.
Terrible customer service. We wanted to purchase a new Fiesta because I wanted an inexpensive new car to get me out of the vehicle I currently had. When I bought my current vehicle a year ago, my credit was not very good and I got stuck in a very high interest rate so even after a year of on-time payments and an increase in my score, the balance has not gone down much so I reached out via e--mail to Friendship Ford. I thoroughly explained my situation to Larissa who called me repeatedly to have me bring in my car for an appraisal, saying and I quote "My honest opinion is that we have worked with worse cases than yours. With a hands on appraisal, 9 times out of 10 we offer more than KBB." So I scheduled an appointment with product specialist Dillon who was not very mature or professional. He immediately starting pushing for a credit check. I told them I wanted to know all the numbers first: the total price of the car, any rebates offered and the trade in appraisal before running my credit. They refused to even give me an offer or any information regarding rebates on the new car that might help with the negative equity I was trying to roll over until they ran my credit and Dillon kept assuring me and my husband that he would only do a "soft pull" which would not affect our credit score so we finally agreed to the soft inquiry. When they finally came back with an appraisal, they valued my car at far less than KBB. They looked at our scores and simply said there was nothing they could do for us. Never even asked if we might be able to put more money down, and refused to budge even a few hundred dollars on the trade. Dillon made the comment that with as much money as my husband and I make, we should be able to buy almost any car on the lot. He also commented frequently that they do not work on commission which must be true because they obviously had no interest in selling to us. Perhaps that was because we only wanted a $12,000 car instead of a $40,000 one. To make matters worse, it WAS actually a hard inquiry that was placed on our credit which caused my score to drop further even though they never bothered to work up a proposed deal and submit it to any of their lenders. In fact NOT ONE manager or member of their finance team even bothered to speak to us the entire time we were there. We went elsewhere and ended up buying a brand new Kia, which is a much nicer vehicle than the Fiesta and gets even better gas mileage. When we trade our other vehicle next year for a new Escape, we will not even consider Friendship Ford no matter what.
I purchased a new F-150 a few weeks ago from Friendship Ford. I had a great experience and was very happy. So A couple of weeks later when I wanted to purchase a new mustang, of course, I went back. This time I got a different salesman and sales manager. I was treated very poorly. They offered me almost nothing for my trade, which was only 2 1/2 years old, it still had the Ford 3yr/36k mile warranty, and they wouldn't budge on price at all on the new car. The sales manager said "I don't really need your trade because I already have 11 of them on the lot that I need to get rid of." So since they didn't seem to need my business, I went to another dealer.They gave me what I asked for on my trade and treated me very well. I guess it's all in who you deal with here.
Best people we have every dealt with. They where very professional. Very helpful, very friendly I would recommend them to anyone an have already told a lot of my friends about my experience
So far Everytime I have had my Volvo, Ford, or Hyundai serviced at Friendship Ford the experience has been good. Everyone has been friendly and attentive and I've even been able to speak to the mechanics directly if needed.
I was looking at a crew cab truck because I'm adopting 2 kids and need the extra space . So I tried the truck out and liked it . When we set down to make the deal they come out with the first offer so I made them a offer the salesman said they will never go for that so I got up to walk out and the young manager said did the salesman help you out and I said yes everything's fine . The manager said what will it take to get you in the truck I told him my offer he laughed said that would make a good down payment. He said the best we can do is a couple hundred bucks from the original offer . I was disappointed in the way I was treated especially from management he was not professional at all.
I gave 4 stars Based on two factors. On the service itself I would have given 5 stars. On the actual scheduling I would only give 3 stars. In the past(old location) I have had to leave before because work ins were put in front of me when I had a scheduled appointment. I had hoped the newer, more modern, larger service area would make it easier to get in but you are still looking at 2-3 weeks to schedule an appointment if you are to have any flexibility in scheduling. While no one can plan for the unexpected, the service area had not presented itself as a place I can rely on if the unexpected happens. But as I noted, to actual service I have received up to now has been spot on. Also for those of us that come from out of town, your loaner capabilities are very sad. An actual dealership should never be without something a paying customer could not drive and do not rely on a car company as an outlet.
Had my truck repaired there and the service was great. I looked at buying a used vehicle and felt like I was being looked down on because I was a little dirty from working all day. It was so bad my wife walked out and doesn't want to go back. I am giving 5 stars to service but not sales. (Is zero an option?).
The service department is great at Friendship. Scheduling a convenient appointment is quick and easy and upon arriving the customer is warmly greeted by a friendly professional staff. The service on our vehicle is always top notch.
Friendship dealers are a joke, told "don't come down until the truck goes through inspection." Told I can't even come look at it. I didn't mind not driving it. Truck was on website at one price and then raised the next day, kept following up with salesman, and kept going around it. 2 days later claims didn't pass inspection and sold it to wholesaler. a joke, do not trust Brian
It might just be me but i didnt feel like the people here wanted to help me. I guess if you are not interested in buying one of the expensive new vehicles they dont care.
I had been searching the internet for a car to replace my wife's war wagon when I came across a car located at Friendship Ford a 2012 ford fusion loaded with low miles. The price was right so I emailed Friendship to contact me about this car. Lucais Fitzgerald replied and set up time for test drive etc. Loved the car and decided to buy. Lucais took care of everything and made the whole process hassle free. Nice dealership and friendly staff no pressure sales. Thanks Lucais!
Recently bought a 2017 Ford escape titanium from Friendship Ford. The entire process was fast and easy. Friendship's no haggle pricing and no commission sales people really make a difference in my opinion to the entire buying experience. Thanks to Josh and Scott for taking the time to make sure I had the vehicle that was right for me.
Not a bad experience. The salesmen were kind and not pushy but did try and call me many times the days after I left. I was just there looking and told them I wasn't serious at the moment.
Johnny Necessary was awesome to work with. He was easy to contact and returned phone calls very promptly. He is very honest and upfront and that was a big deal for us! Best car buying experience we have ever had!!
I just bought a 2016 Fiesta. My experience was wonderful. James Moffet did a great job helping me through the process. I can't believe it was so simple to complete the loan process and drive off in my new car. Thanks so much!!
It was a wonderful experience buying our 2018 Ford super crew here our salesman was amazing we highly recommend them to anyone looking to purchasing a vehicle
Excellent experience. David, the salesman, and Shane, the finance guru, answered all my questions respectfully. No high pressure. Both were highly knowledge and guick to return calls and texts. The whole experience was organized and efficient. I would go to these two, at this dealership, again without question.
Very laid back, friendly atmosphere. Brandon Hood was a huge help and a pleasure to do business with. He went out of his way to make sure we were happy and completely satisfied with our purchase. Would definitely recommend anyone in the market to check them out!
Outstanding customer service, I drove up from NC and the salesman was great. Very quick with the buying service and the truck was as described. Great experience all around highly recommend Friendship Ford of Bristol TN. Thanks for all your help.
My key fob on my 2010 truck did not work the technician from the parts Department came out and really help me .. This courtesy was at no charge. I know where I'm buying my next vehicle
Left us standing while tech went to lunch for hour. Also headliner probably fell loose because of some loose stiching and catches when top comes up and down. However after spending 3 hours waiting we were told they could not even repair stitching. Now have to find upholstery shop
Everyone was very friendly and helpful. Josh was my salesperson and he was very knowledgeable. He took the time to listen to my needs and recommend vehicles in my price range. I enjoyed the no pressure sales technique. I'll definitely go back there when I'm in the market for another vehicle. I recommend them to anyone looking for a honest deal.
Very good experience. The internet sales team responded to my request very quickly and worked with my schedule that allowed me to meet with a sales person and test drive late in the evening. I appreciate the follow-up that I've received after the purchase as well!
Salesman was not very knowledgeable about questions asked concerning vehicle. Service after the sale left much to be desired as tags arrived past the 30 day mark and follow up calls from salesman were not made as he stated he would do. Will not deal with Friendship or this particular dealership again.
5 Stars - Friendship Ford went out of their way, literally! Jonathan Mascelli and team searched high and low for a F150 that met my budget and specific criteria. The Frienship team went on a road trip to Greeneville, SC and returned with an amazing 2017 Ford F150 that I will be proud to own / drive for years to come. I would like to thank Kaylee Frank, Johnthan Mascelli, and Craig for the excellent customer service and professional manner in which they conducted themselves as we worked together to close the deal on my Ford F-150. I would highly reccomend Frienship Ford to all those who may be in the market for their next vehicle.
Can't even call someone back about a problem I had on my truck that I had for less than 2 months figured they wouldn't do that I was wrong its messed up how people give them there business and they don't even want to try and help and listen to what your problem is.
Bought my new Ford F250 XLT from Brandon Caldwell and his team at Friendship Ford a couple of months ago. I am very happy with the deal and the all of sales staff were absolutely great. Lots of bells and whistles for a big work truck but I love it. I am taking it for its first service this month (oil change). I talked to Jenni in the service department and she was extremely helpful. Thanks again Friendship Ford - I will be back.
We just purchased a new f-150 this makes 6 vehicles, we have got from Friendship Ford. The experience has always been positive no problems, we always get Johnny Necessary to be our salesperson. He has always been great in helping us and he always keeps in touch after the sale . I've never had a salesperson to keep in contact when we've bought from other dealers. If you want a great experience in buying a car or truck go to Friendship Ford in Bristol, Tn and ask for Johnny Necessary !! He's not only a great salesperson, he is a friend !!!!!
Our experience with Friendship was better than I could have expected. Not only were the staff helpful and respectful, they were extremely accommodating and willing to actually work with us. Every other experience I ve had in purchasing a car I ve left the dealership feeling exhausted and taken advantage of. That just wasn t the case at all this time. Friendship was extremely efficient in helping us purchase our vehicle without wasting an entire day at the dealership, but we also never felt rushed or pressured. They legitimately appeared to wanted to help us find the right vehicle for the right price. We couldn t be more pleased and would highly recommend you visit Friendship before looking elsewhere.
Just traded for a 2015 ford fusion at friendship ford and couldn't ask for a nicer bunch of people to deal with. My salesman Rob Stewart was very helpful and took the time to walk my through the whole process. These people are great to deal with.
Inquired about an F250 that was listed on their website for 45082. Called and spoke to dealership and ask if this was the correct price. They said yes, and that it was cheaper because it was a dealer swap. Went to make the purchase the following morning and new price was 64K. They said it was listed wrong. Time wasted and a lot of disappointment.
We live in North Carolina and less then 5 minutes from a Ford Dealership. We Came into Friendship Ford (2 hours from home) on a Saturday with a really good deal on a truck (2019 F150 XLT w/ Less then 100 miles on it) that we saw online (discounts were double). On arrival they apologized for the misleading price. They had a computer glitch. (Things happen, we understood). After a little while of negotiating, they got our payments right were we needed them. And left super happy!!! Their prices are amazing and they will continue to get our business. Huge Thanks to Anthony and the team for making this happen.
We had the most awesome experience at Friendship Ford . Customer service was fanastic. The salesman, Johnny Necessary did a fantastic job. We were treated like family. There is no place better to buy your next vehicle . Check them out. You won't be disappointed .
Brittinee was wonderful on the phone. Definitely the bright spot at the dealership. Unfortunately the truck I spotted on the internet was unavailable. The salesmen on the lot did not seem to share her attitude or be at all interested in finding me anything. I left the lot and bought elsewhere. Three stars is because of Brittinee. Without her, it would have been much less.
David Minor is an excellent salesman. He is knowledgeable and patient. The whole experience was smooth. We didn't feel pressured. David was able to help us find the truck we wanted at a price we could afford.
RICK HODGES IS THE MAN!!!!! EXCELLENT CUSTOMER SERVICE..CAME BY TO LOOK AT A 2008 FORD F150 YALL HAD ON SALE.TOOK IT FOR A TEST DRIVE AND IT HAD SOME PROBLEMS WITH IT..ENGINE LIGHT CAME ON AND SAID TRANSMISSION MALFUNCTION..TOOK IT BACK AND WAS NOT GOING TO BUY IT..BUT RICK TOLD ME IT WOULD BE FIXED..WENT AHEAD AN BOUGHT IT..BROUGHT IT BACK TO THE SERVICE DEPT.AND RICK TOOK THE TIME OUT TO PERSONALLY MET ME THERE..FIXED THE PROBLEM IT WAS A BAD SENSOR.BUT THE LIGHT IS BACK ON AGAIN AND STILL NOT RUNNING RIGHT.WILL BRING IT BACK TO HOPEFULLY FIX THE PROBLEM.I HAVE CONFIDENCE IN RICK TO HELP ME GET IT RESOLVED..WILL UPDATE...BUT I WAS SO IMPRESSED WITH RICK..MY DAD LOOKING FOR A NEW RIDE WILL BE BY TO SEE RICK..AND WILL TELL ALL MY FRIENDS ABOUT HIM AND FRIENDSHIP FORD...THANKS RICK !!!!!.DANNY LIVELY,.BRISTOL VIRGINIA..........GO DOGS!!!!
Very good service and a pleasure to work with. The GM is a great guy and I was pleased with the way he handled my particular deal. I wasn t pleased with my first vehicle. I returned it for a new vehicle. The dealership was great to work with and I highly recommend them.
"I called prior to coming in, and upon arrival the car I was interested in was waiting at the front with David, our sales representative, waiting to explain all the features. It was awesome ~ from the tour of the service department to the teamwork to reach the happy number needed to make the deal!" The entire team went above and beyond to take care of us throughout the entire experience ~ thank you Friendship!!
I have a friend Abram Clark who brought his focus there to be diagnosed and the service department told him that the motor was blown, this was not the case a local mechanic that is trusted in Bristol repaired the focus ,it was only a sensor causing the error ,,Come on guys quit trying to rip people off just to sell a vehicle or to have somebody s trade! This was quoted to be a repair that would cost over $8000, and that wasn t even close to what it cost!
87 honda civic with 130k miles trying to sale gor 2999 that is 1500 more than valued and when i try to negotiate he just stood there and said he can only go down $124...... The younger taller manager would not even say anything after we offered, no counter offer or anything, just walked over there and said no when we offered 2000...... He never even had seen the car he was negotiating about...... Terrible experience never looking for cars at any friendship dealership again
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