If I could give 0 stars, I would. I am traveling f...

If I could give 0 stars, I would. I am traveling from out of town when my car unexpectedly broke down on Monday evening. I had my car towed to the dealership and called first thing Tuesday morning. The car had apparently been left at the wrong location and after multiple calls to the tow company & dealership it was located at the Dodge dealership, a few buildings away. It is now Thursday and they don t expect to get my car done until end of day Friday. I have been stranded here in Bristol since Monday night and will be here for at least another 24-48 hrs. The only actually helpful person I ve spoken to was Jimmy today who finally gave me answers and a realistic timeline. At this point, had someone actually been helpful and direct with me, I could have rented a car and taken my belongings out of the car and been home for the last 2 days. Instead I ve been here, paying for a hotel and just waiting for them to call me. I try calling and they are always busy helping other customers so I leave a message. If I don t call them, I would have no idea about what is happening because they can t be bothered to contact me with any updates. Good luck to anyone who isn t a local/regular customer getting any help. If you breakdown in Bristol, expect that you ll be trapped here for at least 4-5 days because they won t even look at the car until it s been there for at least a day. Then take an entire day to diagnose the issue then minimum of 2 days to fix it. I hope they treat the regular customers better, but I guess because my options are limited they fe el that it s ok to treat a loyal Ford customer this poorly.