Shortly after leaving from a routine oil change my...

Shortly after leaving from a routine oil change my SUV overheated. I was on the side of the road in a storm, Frankie Allen in Ford service called a wrecker for me, had a loaner car delivered to me roadside, kept in constant contact with news on my needed repair. He was so helpful and courteous throughout my service, I cannot compliment his professionalism and my overall service experience enough. Noteworthy is that I did not purchase my vehicle from Friendship of Bristol, nor is it a newer model. I do have an extended Ford warranty, and Frankie handled everything with the covered repair directly with Ford - I didn't even have to make a phone call to them myself. I was highly impressed with the dealership overall, and will continue to do business with Friendship Ford of Bristol.
Dawn Rogers
Elizabethton, TN