Fitbit has horrible customer service. I sent 2 fit...

Fitbit has horrible customer service. I sent 2 fitbit surges back a month ago because the GPS didn't work and the HR monitoring was not accurate. It take's fitbit support 7 days via email to get back to me on questions that I've had about my return. I called them 2 weeks ago with my tracking number and was told that I'd have my refund in 7-10 days. I had to call again today as I have no refund yet. The customer service rep told me that they have no tracking number. I had to give them my tracking number again and I'm being told that I will have my refund in 7-10 days, again! I asked where they were located and the gentlemen told me Guatemala. I told them that I wanted a phone number so that I could talk to some one in California and they would not give me a number. I am very disappointed in fitbit support and expect more out of them. Maybe having a horrible review will get someone's attention in California! The number published for 405 Howard St, San Francisco sends you to Guatemala.