CUSTOMER SERVICE IS TERRIBLE!!

CUSTOMER SERVICE IS TERRIBLE!!
I loved my Charge HR and originally purchased it in Oct. 2015. Since then I have had to replace it 4 different times because it kept dying. Each time I contact customer service I am wasting 20-40 mins discussing the concern with someone with a very heavy accent reading a script. I'm forced to repeat myself over and over and struggle through with them and the language barrier. I finally asked to speak with a supervisor who also only repeated the same script. I asked for a Charge HR 2 to be sent to me as clearly my model has known glitches and was offered a discounted price but not a new one for my inconvenience. I then asked for a new Charge HR instead, I just want to get back to logging my steps, and was told it's out of warranty now and they won't be honoring what the customer service rep told me in Nov but that they would be "speaking with him". I've had this particular one for less than 6 months. I've had multiple replacements for a known fitbit issue. Why not as a courtesy to a loyal customer who has purchased and advertised the fitbit for many people simply send a Charge HR2 for my inconvenience? Customer service is just terrible. None of my trackers were ever working more than 6 months. Design flaw to say the least. There are numerous activity trackers to choose from now and sadly I will be going with a competitor. #DoBetter #Fitbit