Up until now Ive been a card-carrying, flag-waving...

Up until now Ive been a card-carrying, flag-waving poster child for Fitbit. However their customer service this time has REALLY let me down. Ive been purchasing Fitbits for the last 5 years (5 for me and my friends) and recommending it to everyone who would listen including ALL my co-workers. 22 people have bought because of me bragging about what a great product it is, despite the problems that many people have made a big stink about and I agree (ie mostly, the rubber watchband SUCKS, not only does it give you a rash on your skin- and the customer service "work around" for that issue was "just dont wear it for 3 days and the rash will go away." Oh of course, so if a product gives you hives and makes you break out, just dont use it ! Of course we get to keep our MONEY!) but also the glue that holds it together often breaks down and the rubber itself starts cracking within months of purchase. The cheapest fitbit is about $200, thus if what my friends who work there say is true and they make at least 50% profit margin, then Im responsible directly for $2700 in profit for them. Anyway a week ago I called Fitbit customer service to complain that even though my latest watch (Charge 2) was bought only 10 months ago, once again the rubber is breaking in half and cracked (she said take a photo and email us) and also it wont hold its charge, ie I charge it all night and it holds its charge for 10 hours (she said download the latest update and get back to us.) I was late to catch a plane to Calgary so I planned to do that when I returned. When my flight returned from Calgary, unfortunately WHILE I WAS ON THE PLANE my watchtrap finally snapped and my watch fell off. I called Air Canada immediately and they literally searched the plane before it even boarded next customers but couldnt find anything. I called Fitbit a couple of days later and found out that the !!!!!!!! so and so !!! !!!!!! who stole my fitbit (im guessing the so and so and so who sat next to me in 24B on Air Canada flight 140 from Calgary to Toronto landed 4:05 pm on Sun Dec 10 who took up the whole armrest and more and was completely obnoxious to me for the whole 5 hour flight took it as I needed to step over him to use the bathroom and no one else would have been close to me) has now REGISTERED IT UNDER HIS EMAIL ADDRESS AND IS USING IT REGULARLY !!!! So even though each fitbit has a gps of course they wont give me his co-ordinates where he lives, or even his email address, or even any refund as it was due to their faulty crappy badly made product that it fell off my wrist. And YES they do have proof of this as they recorded the call that I made before my flight when I told them 2 things that werent working. And to add insult to injury for some reason Im still getting email updates on how his FITNESS level is coming along, weekly. sounds like he is really getting active and healthy on MY STOLEN FITBIT. I totally believe I am due an apology and free replacement fitbit from fitbit but they said too bad so sad. Now Im researching MUCH more reasonably priced competitors.