Dear Fitbit,

Dear Fitbit,

Over the past week you clearly showed that you are a second rate company in every way imaginable. To be fair, it actually started last October when the Fitbit ionic I purchased was problematic from the beginning. When introduced, the ionic suffered from an array of glitchy issues, such as fitness tracking issues and general smartwatch problems. The glitches eventually got slightly better and I lived with the ionic until it stopped vibrating and sending notifications to my phone. I called your customer service support and they basically said if you have iOS 11 we can't help you. Given that I had described issues which would seem not to be strictly a consequence of iOS 11, I asked for a supervisor hoping they would honor the warranty and send me a new device given the issues I had. He refused to help. I went to your highest customer support level, and that individual kept repeating, " we cannot provide a resolution in advance." In advance of what? I had ongoing issues, why could a resolution of some type not been provided? After wasting hours my time, I assure you I will never buy your fitness trackers ever again. And by the way, Best Buy graciously exchanged the broken ionic for a new one and it turned out to old ionic was indeed broken.