Art Melon

Review of Fitbit

Should have read the reviews. You can add my voice...

Should have read the reviews. You can add my voice to the people here complaining about horrible customer support after failing to get help with a Versa 2 that I've had for two and a half months. Their default stance is "Your phone isn't on this sparse list of devices, some of which are five years old. As such, we won't support our watch." But when even features that don't require a phone stop working, they leave you in an endless loop of "factory reset the device", and when that doesn't work you'll get "remove the device from your app and add it back". When that also doesn't work, they'll go back to "factory reset the device". A factory reset resulted in a watch that could only hold a charge for a couple of hours, and didn't address any of the numerous complaints I've had about the Versa 2.

And you can forget about any Fitbit Pay support, I've had a dozen failed transactions and complete silence from Fitbit on the failure of their service. I've been trying for two and a half months to use this gifted piece of garbage. I feel horrible for the person who spent hundreds to give me a device Fitbit never even tried to support.