I used to love my Fitbit One..when it worked prope...

I used to love my Fitbit One..when it worked properly and synced regularly with my phone. I'm furious with the company and their HORRIBLE customer service. I have had the fitbit for a year and a half with no issues. I've had a Samsung Galaxy 4 during this time and then an LG G3. Both phones SHOULD be compatible with it. my fitbit One stopped syncing on demand, as it was supposed to do and didn't used to have a problem doing. I've email for assistance and no one can figure out the issue and clearly they are not understanding English properly, as the email customer assistance is rude and can't understand anything I'm trying to tell them.. I will be reaching out to their CEO and alerting him of the incompetence that is going on in the customer service if I can't get help with the product by their phone line customer service. This is ridiculous. Please hire competent people that understand English AND understand the product!