We moved into The Beverly in early October and Shalini, our Concierge, has been so helpful and kind with our whole family. Shalini even has treats ready when we come in from a walk with the dogs. Shalini is a true gem!
Our Building Magnolia at the the Gardens have a very nice and professional Building Manager: Rafael Ramos is always ready to help specially seniors like me.
FirstService is lucky to have a young man working for them, I hope Rafael will stick around for longer.
I can't show a better gratitude than saying Firstservice is a good company, keep up the good work.
I have been a client of FirstServices for the past few years. They are always very responsive, accommodating and great in customer service. I will definitely recommend this company to my friends and family.
On behalf of the overseas apartment property investor, we are very happy and satisfied with the property management services provided by FirstService.
As the overseas property investor, we do not see easily any possessing issues related with our property but thanks to the team approach FirstService provides to our property we can rely on their assessments, recommendations, and executions with our approval to our satisfaction. We are finding that not only the assigned property manger is capable and trustworthy but also his/her assistants, accounting team, and even senior executives provide professional property management services as the team comprehensively to our property.
We are confident that when we add more apartment investment properties in the future, we will look for services of FirstService.
I rent a unit in the Gardens complex and I use the Gardens gym, Rafael Ramos is not my building manager but I wish he was, he has that professional way to interact with the residents and is well appreciated, the gym is looking great, the only thing I wish he can do for us is getting a punching bag. Firstservice is a good company.-Thank you.
We have been working with FSR for many years. It's been a pleasure working with Steve maddess and the whole FSR team. Highly recommend!
I have worked with a lot of Property Managers at this company for many years and I have always had great experiences. They reply quickly to my emails and take quick actions when tenants have concerns. Definitely recommend FirstServices.
Always a great service. Response to my requests are quick and with qualified professionals (Shaun Nichol). Keep up with the good work guys! Dorchester Apt. North Vanvouver BC.
During an incredibly difficult transition with very tight timelines and angry, vocal owners bombarding them with emails and phone calls, the transition team remained totally professional. As a Council member, we were even more impressed with this team at every meeting.
They hosted an AGM with us and brought a team of 5 PMs to ensure that all owners had a chance to be heard and the strata achieved their goal of passing a budget and electing a new Council. We're looking forward to great progress this next year.
I have been trying to contact someone for a week and a half. I have left several voicemails and emails and not a single person has responded to me. I have just purchased my first place and trying to speak with someone has been a nightmare. If I get dinged on late fees I will NOT be paying. Very disappointed that this is the company I have to deal with.
I recently lived at Minton Apartments in the West End for a couple of years. After having lived in the West End in several other apartment buildings I can't say enough good things about Miro and the way he maintains the Minton building, the difference between there and all the other places i lived was astounding.
Miro made several improvements to things like bike storage whilst i was there and made sure everything in the whole building was running smoothly and in spotless condition. He was really great to deal with and was always super friendly and helpful.
I loved living there and only left due to moving to Vancouver Island.
Through my company, K.C. Cleaning & Restoration Services, I have had the pleasure of working alongside a number of property & building managers at First Service Residential - I have found their staff to be friendly, knowledgeable and efficient. I appreciate their professionalism and I look forward to continuing our partnership with First Service.
First Service has highly experienced staff and my experience is with an area manager named Samuel Inoue. He is professional and understands the need of the condos he manages. I am happy with their service and would highly recommend FSR to manage properties.
QUINTET Richmond - Phase 1 (Towers A&B) We switch to FSR in July, so far it has been a pleasant experience compared to our previous management company. We appreciate Transition Manager - Phillip Lim and Business Development Director - Jenny Chang s professionalism, responsiveness and great customer care.
We have been tenants of the Montana Building in the West End for nearly a year now. We couldn't be happier with our building manager Lee. She is extremely kind, friendly and has always been a pleasure to deal with. She always responds to our messages straight away and follows up on any problems we have had in a timely manner. Lee also leaves a personal touch around the building with seasonal decorations in the lobby and even a Christmas gift left on our door! Highly recommended.
Since I have moved into the complex, I have had nothing but a great experience. Rafael Ramos is the manager of the building, and he has always been helpful, friendly, and professional. I sincerely appreciate his accessibility for the residents, and the upkeep of the building as a whole. Keep up the good work!
The Minton is a very well managed and maintained building with a friendly responsive manager.
His interviews are thorough and thoughtful, so I knew going in that the building had reliable, respectful and professional tenants.
If I needed a place live again in the west end I would not hesitate to apply there again, if they would have me back.
My only negative comments (and just my experience) are that the south facing apartments get very hot in late spring, summer and early fall and you would likely need some kind of air conditioning to make it comfortable enough to sleep. Thanks. S
I ve been really happy in my apartment managed by Faye. I moved in late September and it s been an easy process and Faye is always friendly and nice and quick to respond. It s been great!
This is the worst Strata Management company I have had any experience with. They will respond to some emails that do not require much action, however I have sent three emails to the strata manager for my new complex regarding the several breaches of the British Columbia Property Strata Act and they refuse to even acknowledge the receipt of my email. Additionally they have raised our Strata fees three times since I took possession in the last year. Reasons provided were: "they underestimated the operating costs provided by the Developer". Every unit has been tagged with a special levy to cover the 22K deficit, blamed on "snow removal" however we have had zero landscaping provided and there is a substantial amount of $ in that budget. so frustrated.
I am a contractor that works at the Malaspina Manor building. Elena and Guy are always welcoming and professional in their work.
Hi there, My name is Ana Siapno . I live in 6366 Cassie avenue, Burnaby B.C. I had a so much request to one of the Property Manager Mr. Guy Johanson and he has a nice good heart to listen to an old lady like me. I'm giving to him my full support and trust, me and my husband are very happy to our area, this building and to your management. Hoping to the next building you will allow us again to stay and be with you always....God Bless you and your family...Thank you.
This is my first time living in a building that has an onsite Property Manager and the experience has been great. Rafael is very helpful, he is around all the time and if I have any questions, he's very quick to respond. You can tell he cares a lot about the building and the residents. Thank you for the hard work!
Normally I don't like to review in Google but our building manager at the Gardens Complex is so awesome, this guy is super dedicated to his job, our gym and buildings looking great, if you have a problem and you need help he doesn't look the time to go home, he genuinely all he think is to help you out and as fast humanly possible, if you see Rafael Ramos in the Complex, let him know that you notice his hard work, he deserves that, thank you first service for having this awesome young man as our building manager, I hope he is around for many years to come, God bless.
First Service Residential has had their challenges.
What they offer in the quality of their Strata Managers is one of the main Keys to a successful Strata Council.
A good Strata Manager should have experience, expertise, knowledge, personality and motivation - all are important.
We ve been fortunate to have Anthony Vamplew assigned to our Strata Council and has made our Strata run smoothly and enjoyable.
Thank you Anthony
I am a contractor for FS Res and have worked for multiple managers in the company. I have a good relationship with this company, and found them to be fair and efficient in our business relationship. The staff at the Westwin, among other buildings, showed a kind and professional attitude in our daily interactions. In particular, Guy and his team were a pleasure to work with, and never had any worries in dealing with them.
JK Euro Painting
They allows owners of the unit to smoke inside despite the fact that i'm the one being affected by it. Ban people from smoking inside condos!
I'm actually going to see a doctor to find out if secondhand smoking is having any effect in my health and sue the unit below us. I've contacted the concierge so many times as well as the property manager and all they say is owners can smoke inside the unit. I don't care if they smoke inside the unit as long as the smell doesn't come up to my unit!
We at AirVac Services Canada have been dealing with First Service Residential for over 25 years. We have cleaned the dryer vents and Hall Pressure systems at hundreds of the strata properties and have always had great experiences with everyone involved.The property managers and onsite personnel have been helpful and professional.
If First Service Residential ever reaches out to us for work on a building, we know the process, from the original onsite estimate to the final payment after the work is done, will go smoothly.
If first service ever reaches out to you for some ventilation cleaning, jump at the chance.
Brad Mazer , sales manager at AirVac Services Canada .
We have lived in our building at Cleveland Court in Vancouver for 14 years and are very happy with First Service Property! Especially with our Building Manager Larysa. If we ever have a concern or need something fixed in the building or our suite Larysa makes sure it is attended to right away!
I have lived in this building in Kits for over 5 years and the Building Manager, Shaun Nichol has been fantastic since day one. He managed building repairs professionally and always responded quickly to any concerns.
Very friendly and approachable, he was always around when needed, most recently when he installed the wiper blades on my car!
All the best mate, good luck in your future endeavors
Zana (assistant manager at North South Towers) cares so much about the well being of all residents and is always available to help us when needed!
Thanks again Zena for all you support!!
FirstService Residential provides excellent professional Strata Management services to all clients.
My experience with First Service Residential has been great.
I live in our beautiful condo Beverley for over 3 years.
Our concierge Shalini is very professional, kind and considered.
She works hard and truly cares.
Even our dogs get a treat as they walk in.
The Covid times are very challenging for us all, but Shalini remains calm and very helpful. She makes sure all is clean and sanitized. Shalini makes us all feel very safe.
Excellent job Shalini.
Been living in a First Service Residential unit for more than a year now (Blenheim 1983) and i can say that i have never had a big problem just many small doubts and the manager of this building Shaun Nichol friendly as always is there to answer even when is not working hours. Thanks man ! Peace.
FRS has been a great strata management company over the years we've been with them. From a strata council member's perspective they have always been easy to work with and our strata manager has been diligent, easy to work with and is always looking out for the welfare of the all the owners.
Their concierge staff (we have multiple services with them) have been great as well, consistently going well beyond the call of duty.
Terrible company! With full off liars very poor customer service very rude property management specialy Sheldon who is the biggest liar in this company. I was work for this company like a contractor and when I found furnace oil in the ground in one of the underground parking they just like to avoid this environmental disaster try to acting this is not serious finally ended up they said I dump the oil in there and report me in a police station and they refuse to pay my invoice!
Let see what the Canadian judge thinking about this because I take them to the court...
The most professional service, enthusiastic help our residents, and always help us solve all problems quickly, we like him very much. Thank you Rafael.
We just moved into a building downtown and were thinking of doing some renovations so naturally we called strata to go about filling up paperwork etc etc. In the beginning I was getting replies from her but after the first couple emails I'll just say the service has been non existent I emailed Jaclyn Jeffrey's multiple times and left multiple voice messages asking to see if she's received our forms that were sent because we have a construction crew waiting for our eta on whether to start or take another job first. So i got so fedup of waiting after a week goes by with not a word I called again today and again I got her voice mail even though the receptionist said she's in the office so I call again and complained to reception and they finally tracked her down for me and she picks up so I ask her if she got the emails and voice messages and the forms which were filled out and she says no that she's been having a problem with her email and of course she says nothing of all the voice mails I've left her but what really got to me was no apologies no "sorry for your inconvenience" I actually heard a frustrated tone from her end by the end of the phone call!! Rude!!! And she asked me to send it again by email!! The very email she's been having a problem with?!? And then she goes into saying how I'm supposed to present it to council which happens four times a month which she said nothing of at the beginning she just said to fill out forms! Unbelievable I can't believe we're paying these clowns every month to ignore us! Does anybody know how to get them fired and hire a new strata management firm? I will definitely find out at the next meeting.
Living at THE BEVERLY in White Rock , is made even better with the delightful Shalili ! ... always caring and professional ; it makes everyone s day to see her smiling face and sunny disposition . Shalini has gone above and beyond for all of us here at the Beverly through out these trying times of covid .... keeping everyone safe and healthy with her attention to detail and current knowledge of the pandemic . Shalili is a cherished part of the Beverly family , we are thankful and happy to have her ! Thank you Shalini , from James and Christine in suit 707
We have been working with first service for 10 years now as a contractor. Our experience with FirstService has always been exceptional thanks to the First Service team. They work with the tenants as well as the contractors to provide a smooth transition. The property Managers are always responsive and work quick to rectify any issue that comes up in a promptly manner. It is always a pleasure dealing with Guy Johanson and the FirstService team!
Yogesh Lingam
Yogi Carpets and Lino Ltd.
Rafael at The Gardens does an immaculate job. The responsiveness and assistance from him is unmatched. It's very obvious from someone's work ethic if they love and care about what they do, and this is clearly evident with how helpful he is regardless of if he's in or out of the office. That level of dedication is not something to be ignored.
Outstanding attention by Michael de Leon -- again! He's on top of all the problems and deals with them expeditiously and with courtesy. Well-deserving of the 5 Stars!
As a building manager Rafael is awesome I can see his hard work and dedication to his job, He is very professional, responsive, trustworthy and excellency in service. This kudos goes to Rafael Ramos, I am sure Firstservice appreciate having Rafael on board, for his hard work and dedication. Thank you so much for your hard work Rafael. Thank you to First service for having Rafael Ramos representing your company at the Gardens complex.
you have to watch out one thing about him he goes by the book with by-laws and you could get a fine.
Ali Vesalpour is an excellent building manager. He communicates well with residents and is very proactive in dealing with issues. His prompt and efficient attention to detail is organized and consistent.
As an owner who has benefited from FSR s great service for the last seven years, I couldn t be happier. Our strata manager, Cam Carruthers, in particular has been great, and our concierge, Enrique, always goes above and beyond.
Our experience with First Service was with Kris, our Property Manager. Kris was always right on top of any request and maintained our building. We highly recommend First Service. If Kris is your Property Manager, that is a plus. Thanks, Kris!
We lived in Westwyn. Very good management company. A special thank you to Larisa! She was always there for us
Larysa is a very hard working manager and always keeps everything clean and tidy. Puts people fist and keeps her home open to everyone. Great building !!!
I recently moved into Vallejo Court and am absolutely thrilled! The apartment is my dream home. The building Manager, Dawson Costa, is kind, helpful, and very responsive. He helped me secure this place quickly and seamlessly. He's quick to respond to questions and concerns. Thank you, Dawson!!
The location, maintenance and cleanliness of our building is spot on. Larysa has been an exceptional building manager. Always accessible and responsive to important requests when needed.
Our landlord, Jose, is the best! Never had any issues.
As a real estate agent , I have dealt with many strata companies and with my latest experience with First Service Residential I was provided above and beyond exceptional customer service.Its great to know that First Service Residential listens and acts on their clients needs. Thanks again Chris for the amazing service you provided me.
This property management company is a joke. I thought that Ga(y)way is the worst, but these guys... there's no less than 1 star to express my feelings. Sorry, I meant Gateway...
Elizabeth Manor 13265 104 Ave Surrey
I have read reviews of manager Maria's work here and totally agree. Maria is very professional. It can be seen that she loves people and loves her job. If such people work in this company, it means that they know how to select people for work and they have a good team. Well done.
They should rename their company NONService Residential.
We just moved into The Oxford Manor and Andrea made the transition extremely easy. They are understanding, thoughtful, and patient! I had so many questions, and concerns and she made me feel heard, and was honest in her answers. It s not often that I have had the experience to say that I trust my building manager is looking out for me... but Andrea made that very clear from the start. I m excited to be able to call The Oxford Manor home!
We use FirstService for our strata management company, and they take care of a lot of the day to day operations for our building. Our manager Henry Wang is a nice guy who really knows his stuff. He is always prepared and takes care of any issues that come up. I have been really impressed by the professionalism shown by him and the other employees that sometime accompany Henry to our strata meetings.
Our company has worked with Guy Johanson for over 15 years. Dealing with Guy has always been a pleasure. I have seen Guy progress from being a building manager, from when we first met, to becoming a Property Manager to now a Senior Property Manager. He has worked in all sides of operations and is extremely professional, personable and knowledgeable. He considers our advice for lock and security recommendations, and acts on them. We wouldn t hesitate to recommend Guy and his team for anyone looking for a professional property management team.
Zauher Assar
Owner/Operator of A-Line Locksmiths
Navdeep (our concierge) has always been amazing and helpful. He is very friendly and organized.
We have been very pleased in our experience dealing with Mr. Jay Cho. From our first point of contact, we were very impressed by Jay s professionalism, attention to detail and supporting us throughout the process in managing our property. He really took the time to understand our needs and in my opinion went beyond the call of duty, educating us and keeping us informed. We look forward to dealing with your organization and Jay going forward, and will not hesitate to refer people to Jay & FirstService Residential.
Rafael Ramos is a great manager, he is very helpful and kind, keep up the great work Rafael. 10880 N5 road.
Strata Manager Kris Loncar,
Has been efficient and effective, which is a rare find. You have been a pleasure to work with this year
I would like to add my fifty cents, this young man Rafael Ramo is a very nice person, he is a good building managers.
muy Bueno amigo :) thanks first service.
I have doing business with Firstservice for many years and they are a very competent and a pleasure to deal with.
The worst.. 0 star at best. Business like this shouldn't exist.
First service is a good company I will for sure recommend them.
Thank you Rafael for doing an amazing job.
Great place to live!
The Managers are friendly, the buildings are well kept and maintained.
A special thank you to Shane for helping me move a bookcase into my unit
I'm not saying on behave of other residential address
Base on my own building , whatever things comes up, the Strata people have the attitude of trying to help you but actually not reacting to anything you said , very poorly organized , even having hard time to get new home owners booklet/file , have to make calls / e-mail to multiple people.
Just felt no one is taking care of the building , even though the residents are paying !!!
No one answers the phone. Not helpful at all. I ve been attempting to contact them for over 2 months with minimal response.
Shalini does an excellent job. Always friendly and willing to help. The building is always clean and she goes above and beyond.
Firstservice residential is a corrupt company and they hired Steve Maddess and people like him in his position to steal your money. Stay away and please report these people . Steve Maddess is a thief .
Wayne Y. has been a dream building manager - always with a prompt response and always follows through on all work that requires doing. I can always count on Wayne!
Rafael has done a great job at the Gardens complex- very open communication and responsive. Thank you!
I m the resident of Yu and have some opportunities to contact with the property manager. I m so much impressed by the excellent services provided by Paul Cheng. He is a very reliable person with high sense of responsibility and he always cares about client s needs, any problems regarding our building can be solved efficiently. We re lucky to have Paul as our property manager
Sherrie
We have lived here for 17 years and Wayne is the best manager we have had in this building. We appreciate his vigilance on building maintenance and resolving issues quickly. We also appreciate the decorations he puts up during holidays. It makes the building look amazing, we've gotten compliments from friends. Thank you Wayne for the great work!
Adela and Sara
The concierge at Beverley Shalini Singh is very friendly, always smile and she goes extra mile to help others. She has good communication.
Emil was great and friendly, easy to get in touch with for my questions. (previously owned a condo in large building)
I live in New Westminster in a building managed by Lois Howe at First Service Residential. The communication between management and strata has always been top notch. Notices are posted well in advance of any scheduled maintenance or changes, meetings and minutes are promptly shared with the strata and are easily accessible through a secured online portal and any issue I have had with my suite or the building in general have been addressed in a timely manner. Seeing how many emails and phone calls she must get in a day, I am seriously impressed. I have also had to call their 24 hour emerg line and got through to a very helpful gentlemen...at 1am! Overall, Lois and FSR are doing an awesome job managing our building and I would highly recommend them.
Shalini, is doing a great job at our building (Beverley) . She is hardworking, always cheerful and will help you in any way she can. Our building is always clean neat and tidy. She is doing a great job at the front desk in these very trying times. Keep up the great work Shalini!!
This building is amazing. amazing view. The people are here are nice, they help you with anything. yes its next to the skytrain but its soothing for me.
We've been working with FSR for quite some time and they've always been quick, professional and enjoyable across the board.
Capitol Residences is an extremely well managed property! Thank you for all the support FirstService!
FirstService is professional and courteous. Jose Virahonda-Fonte is a great building manager. Always there when I need him and a pleasure to rent with.
The team at FirstService Residential are a pleasure to work with! They're top-notch professionals throughout the whole process, from procurement to payment.
I have lived at the Rolston which is part of FirstSevice residential group for over 5 years. I have to say that our lead concierge Navdeep Singh is a great guy and really good at running the building. Whether it's going the extra mile in the communal garden or going out of his way to help all of the residents, he is always smiling, fun and get's the job done. We are very lucky to have him and the other front desk team members.
I have lived at Mission View Estates for years now, and I love it here. It's a nice, quiet, and relaxed atmosphere.
We would like to thank Guy Johanson and FirstService Residential for their professional and dedicated response to a long-term problem of drain-water noise in our rental unit in the Westwyn. Guy, our building manager Laryssa, and Chris s team of contractors at OWC spent much serious time and effort in addressing this very difficult problem, and the diverse and innovative approaches to sound abatement that they came up with ultimately proved effective. Thanks guys! Much appreciated.
I wish i could give something less than one star. Terrible management. Severely overpriced. 57 cents per sq ft and no help or assistance regarding anything. Faulty keyfobs for all tenants of our buildings and the strata takes no responsibility to re-issue. We address the issues with management and they say they have no time and make excuses. Our strata manager told me he would speak with the board about my issue and then asked why i wasnt there to bring up my case. I forwarded him our correspondence and he blamed me for not showing up. His name is trevor. Constantly circling around in a frenzy only to be pushed and pulled in multiple directions constantly. I wish Franz Kafka was alive because he would get a kick out of this strata company.
1064 Howie Ave Coquitlam.The building manager doesn t looks like he really wants to solve any issues in the building. He doesn t know anything about BC tenancy agreement. building manager knocking your door (disturbing) anytime and he is Entering into your unit without any notice regardless you re home or not.
I do not recommend Firstservice Residential at all for any kind of service. Very unprofessional and doesn t seem this company dose have any leadership or supervisor to care about quality work and customer service.
Our building manager Rafael at The Gardens is wonderful. He is very helpful with all situations. He will try his very best to always get any situation resolved as quick as possible. Great at communication and getting back to you quickly. Will go out of his way to help others.
Honestly, I think they're ok. I just bought a new place that this company manages. The first time I spoke over the phone with the property manager he was kind of abrupt. My impression was they were probably thinking I was some kind of renter. When I told them I'm an owner their attitude suddenly changed. They were a bit more nicer. When I was asking for something specific he kept telling me to check the bylaws. We're talking about seven hundred plus pages! Yeah right pal! Anyhow, I'm still waiting for an approval, so that I can change the flooring. It's been past a month so far. So I'm continuing to wait. Nothing I can do but smile. :)
Reading some of the comments below, if people are so dissatisfied with this companies services, isn't there some kind of procedure they can do where they can be legally terminated? If that's what everyone thinks, then, they have to start asking when is enough? Seriously though. Just wondering?
If you enjoy being ignored and treated poorly when you are the owner of your own condo this is the property Management company for you. If you like being lied to over and over And your emails and phone calls not being returned then again you have found the right property management company. This company and its employees are an absolute disgrace. It s also a known fact that they have been sued several times. I have been waiting for a check from
This company for 8 MONTHS! They keep saying the check is in the mail . When I ask for a tracking # the request is ignored. Be careful with this company they are a complete headache and unbelievably unprofessional.
I would like to say thank you so much to Rafael Ramos for helping me with my fob key. Your response was very quick and professional I appreciate you being so kind.
This rating is based upon the performance of Ms. Singh and her staff. It does not apply to head office services. Ms. Singh and staff ensure that all Covid protocols are implemented with security and supplemented with a rigorous cleaning regime. Their rapport with the residents is professional and pleasant at all times.
With 2 years on Strata Council, I can tell that Condo management is not an easy business, I can tell that First Service have the capacity to handle it, and they are working to improve their internal core to even do better in the future.
Lots of great people work there, some very good property managers, and also a big team working in the background, lots of resources available to us, if we want to upgrade our skills in some related matter, like how to understand properly the financial statements, budgets...Council members can make arrangement to meet them at their office, it is a big help to understand " The Strata Living System ", and all the Government rules.
Also, the online services has been upgraded recently, better community website for all residents and better accounting website for Council members.
Rafael Ramos is very good guy give me so many help I very happy
FirstService has provided good service to our building for many years, specifically our concierge. We are very happy to have a great concierge who is always friendly and helpful with all matters.
Rafael ramos is our strata manager, he is very friendly and easy going... professional and assertive! Great manager!
Phillip Lim took over as the property manager for our building last year and ensured a smooth transition. He familiarized himself with the day-to-day operations of the building in no time, and build that close relationship with council. So it didn't feel like there was a transition period at all. Since coming on board he proved to be a very capable mgr dealing with issues in a timely manner as they arise. He communicates well and is very responsive to emails and phone calls. He has earned the respect of each council member and we wish him all the best in his new role.
I ve had a great experience with FirstService Residential. Their property management services have been excellent from the outset. Recently, David Hale took over responsibility for my building and has been a pleasure to deal with. He has responded promptly and efficiently to all communication and has worked swiftly to resolve maintenance issues.
fsresidential.com
