I have had both of my Mercedes Benz serviced at Feldmann's for over 8 years and one of the main reasons is John Pfeiffer. He is one of the friendliest, caring, and knowledgeable, service consultants that I have ever had the pleasure to deal with, and he always remembers my name. He deserves a good raise.
Pat Reichel
Edina, MN
I still have not heard from the dealership as to if they have processed my $25 gift card for going in for a test drive on 5/4/2017, the sales person Sanel Besic was nice, unfortunately no deal could be worked out but I still expected the dealership to honor their promise of the gift card.
Matthew Olson was an absolute pleasure to deal with when purchasing our MB. His no pressure helpful nature really made the buying experience stress free. Very nice facility and great presentation. Ask for Matthew Olson. You won't regret it.
What a wonderful truestworthy experience! This is our 4th vehicle through Feldmann's and it just keeps getting better. I want to thank Mark Leuthard, Mike Hokenson, JR Gonzalez and especially Patrick Schwamm, for all their hard work in helping us get into a 2013 Sentra. Absolutely love the car, the attention to detail and the service we received. We would never go anywhere else!
Matthew Sack is an outstanding salesperson. He treated me with respect got me a great deal. I am very please with my purchase
Ronny is a great salesmen and very friendly and knowledge as he can be. The owner is also very friendly. Overall 10 out of 10 customer service
Service was superb! I was driving through the area, and I unexpectedly had a problem with the trunk latch on my '14 S550. Needless to say, zero degree temperatures and having to drive home (80 miles away) with the trunk wide open wasn't exactly on my plan. I stopped by to see if they could help, and they got the latch figured out and me on the road within a few minutes. Hands down, awesome service!
Jack is #1! Very professional and his attention to detail is second to none. Dedication and compassion, two very good qualities. Thanks Jack.
I am Shocked at the horrible experience I had with Feldman Imports.
First off, I put money down on a vehicle with "around 4000 miles" per my salesman Boris. When the vehicle arrived, It had over 7000 miles on it! Not only that, the stereo system was downgraded!
Within 48 hours of taking possession of the vehicle, I called my Salesman Boris, and his manager Idaliz. I wanted to return the Vehicle and trade up for the larger SUV, as the GLE seems to be extremely cheap and a low level of comfort. My Phone call was not EVEN RETURNED!
I had to reach back out over 7 DAYS LATER! When My call was finally taken, the solution that was proposed was for me to take the TRADE IN VALUE!!! Lose over 4 thousand dollars!! UNBELIEVABLE! even MORRIES has a better customer service experience!
If that was not enough, today is Jan 18th 2017. I purchased my vehicle on December 13th and was told I would receive a phone call the next day to set up my MBRACE account and activate my Remote Start capabilities. NO ONE FROM FELDMANS HAS EVER CALLED ME ABOUT THIS TO THIS DAY!
I have email correspondence and verbal commitments for this to happen in late December when I called in to complain and here we are over 3 WEEKS LATER still nothing.
I have been on the phone with MBRACE 5 different times trying to get this service to work and still NOTHING.
I would also like to say that my experience with SEARS IMPORTS on my first Mercedes went much different. They offer customer service like no other. I would encourage any of you shopping the local dealers in town to do your homework.
THERE IS NO WAY I COULD EVER RECOMMEND FELDMAN IMPORTS....
I am still waiting for resolution on these matters...
Esther was my sales rep and did a fantastic job from start to finish! She was patient with me and allowed me to lead the way but when I started to ask questions wondering if I was choosing the right model she happily showed me other options. In fact, Esther was able to secure such a great deal for me I bought two! I highly recommend anyone looking to explore their options to ask for Esther. She is patient, prompt and personable. She lets you lead yet doesn't allow you to stray off course!
Our experience at the dealership was phenomenal. This was mainly due to our sales representative, Jack Woodring. Jack was knowledgeable, honest, and friendly. We are so grateful for Jack because he made it so easy for us!
My wife and I recently purchased a Pre-Owned vehicle from Feldmann s and could not have been more pleased with the experience. James Raymond did an exceptional job answering questions and sharing information about features as we considered a number of vehicles. He was very attentive to our needs and did a great job following up with us after our initial visit to insure that we were getting the needed information and asking if he could be of further assistance. Feldmann s facility, staff, and service are far superior to that of any other Twin Cities area dealer. The qualities exhibited by James were equally present with Tom Ogle and Jerry Moore, which we were also fortunate enough to work with. Keep up the great work guys, we will be recommending our friends pay you a visit when they are in the market for a vehicle!
My wife and I purchased a 2010 Toyota Corolla from Feldmann Nissan. First, on the day we wanted to go and see the car, we received a pressure call saying that another customer was coming to see the car. If we put down $500 we could swoop in under them and reserve the car for ourselves. This practice felt very fishy, and we should have known then to walk away from the dealer. Unfortunately we did not, because they had the car we wanted with only 40,000 miles on it. We really wanted to see the car.
After coming from Burnsville Walser, and Apple Valley Ford, we were used to fairly pleasant atmospheres in dealerships. Feldmann Nissan felt very depressing. Our salesman, Zac, was the type of salesman who give car salesmen a bad name. Before, our test-drive, I reached up to adjust the rear-view mirror. It was quite wobbly, and I was able slide it off the windshield with no effort. Zac responded, "Oh, sometimes they are supposed to come of like that."
Back at the office, during the process of the sale, we inquired about the second key when only one was sitting on the desk. Zac said that there should be one, and he went to check on that. He came back and with only one, and said he would look into that. (In future practice buying a used car, we will make two keys a condition of the deal, however our salesmen implies that there would be a second key, so we didn't think much of it). Further email inquiries were not responded to by our salesman, Zac.
After the sale, Zac said that we should go in the waiting room while the car is "being detailed." This was a pleasant surprise, as seeing the car already had a bad wax job by Feldmann, with excess wax left along the pinstriping, and a handprint on the rear seat. There was also a sticky substance in the glove box. (The next day we found three receipts from the previous owner in a compartment on the dashboard). We had to ask Zac twice to tighten the rear-view mirror. When we got the car, clearly it had not been detailed, and was taken to the gas station for the tank to be topped off. The car had no floor mats either, which was odd, because the carpet marks seemed like it they were in it after the car had been vacuumed. (We use aftermarket mats, this wasn't a big deal.)
Upon transfer of the title, we signed the appropriate document for a duplicate title, and Feldmann Nissan said they would take care of the rest and did not mention that we would have to drive the title to the dealer for our trade-in. About two weeks later, we received an impolite call asking why we were late bringing them the title.
When taking the car in for its first oil change, first, we realized that Feldmann Nissan cut corners and put in 5W-30 instead of the factory recommended 5W-20. This was a cost cutting measure, lowered the cars mileage by about 3 MPGs, and was a little harder on the engine than the recommended oil. Our mecannic also noted that the oil filter was exceptionally tight.
I would not trust Feldmann Nissan with a new car, let alone a car from Feldmann Mercedes. In hindsight, I wish I would have paid more and gave my business to Walser Burnsville or Apple Valley Ford. Great experiences at both dealerships, and I will continue to recommend both of them.
Feldmann Nissan was the worst car experience I have ever had.
ABOUT TWO WEEKS AGO (FROM THIS POST), A RESPONSE WAS POSTED SAYING THAT THEY WANTED TO AMEND OUR EXPERIENCE, AND SOMEONE WOULD FROM UPPER MANAGEMENT WOULD BE CONTACTING US. NEEDLESS TO SAY, WE HAVE YET TO BE CONTACTED, AND THE RESPONSE HAS SINCE BEEN DELETED. THIS CLASSLESS EXPERIENCE HAS MANAGED TO CONTINUE LONG AFTER OUR PURCHASE.
I've been dealing with Feldman's for several years and do not have any concerns .They are responsive and pay attention to detail .That's the sign of a very good organization .
I purchased my 2005 Xterra new from Feldmann's, and have brought it in for every oil change and interval service since. Most of my friends scoff at the idea of using a dealership for service, especially post-warranty but they have no idea how well Feldmann's takes care of their customers. This recent service was no exception to my past positive interaction with that team.
Once again Ryan Dwyer was my advisor. He was very clear about the work that would be performed, and even offered up a coupon that I wasn't aware of that saved me hundreds of dollars. I even had some work done outside of the standard interval service (shocks/struts) and instead of gouging on me on parts and labor, he actually matched the estimates I had received from a few other shops in the area.
In addition to being offered a loaner vehicle for the duration of the service (2 days), I received regular calls from Ryan with updates on the tech's progress, the running total, and even asked me before replacing a corroded battery cable. There we no hidden fees on my final invoice and I knew exactly what was going on every step of the way.
Ryan is a pleasure to work with, and a great ambassador to the Nissan service department at Feldmann's. Other dealerships take notice: THIS is how you run service department!
This is for the service department only. Everyone there is always very friendly and nice. But about a month ago, I brought in my car because of some lights out in the back. They gave me a quote for over $4k worth of random suggestions and said to diagnose the lights it would cost me about $300 just to look into it more. They said it wasn't a simple bulb replacement and they were correct. So I just took my car to a small shop it took the mechanic about 10 minutes to know the wire feeding the lights was broke, he knew it because the trunk also wouldn't pop open using the remote on the key, he fixed in about an hour and charged me $120 for everything. I showed him the report so he looked into a few of the items like leaks they told me I had and he said there are no leaks. If you are paying out of pocket for repairs don't go there.
This is the second time I am purchasing a car at Feldmann. Great prices and amazing staff. I worked with Cathy Wirta and she was great. I recommend you go to Feldmann, ask for Cathy and you are gold.
I bought my first ever car in 2002(Nissan Sentra) in Feldmann. Had been getting serviced with them for last 10 years. Jennifer used to help me out with all the services in those 10 years. She was great and happy to see that she was promoted. She deserves it. Bought my 2nd car (once again Nissan but this time Maxima) at Feldmann. I believe that the sales person who helped me was Dan. And he was very helpful & detailed everything clearly. Was very happy with his service. Sorry if I have misstated the sales person name. Since Jennifer was promoted, Ryan and Keline help me nowadays. Both of them are very easy to approach and ask any questions. As sales persons, they don't take advantage of me for being woman. They explain everything patiently. I'm very happy with their service. Yes, It's my 12th year and I still continue with Feldmann. It does feel like a home now:). I would also like to extend my thanks to the shuttle drivers. They're great. I would recommand Feldman to anyone.
I have never been made to feel so poor/socioeconomically discriminated against in my life. I came to this dealership for evaluation of my vehicle, a 2017 Mercedes GLE350, so it is not exactly a cheap vehicle yet it is not fancy either. I was greeted by reception and was told to wait while the used car manager completed his existing business. After about 30 minutes, we were still not met by the used car manager and I spoke to the reception staff. She said, perhaps it would be better to schedule an appointment to speak to the used car staff.
If she was aware that the used car staff was this busy (or likely ignoring us because it was not busy at all on the day we arrived) it would be best not to waste customer time. It is insulting that they think it is okay to be wasting our time in such a disrespectful manner. Clearly, they think their cars or their time is worth more than treating customers with respect. As I was with other acquaintances who were interested in purchasing a Mercedes Benz vehicle, they found the treatment similarly insulting.
As I am deeply-rooted with the Chinese Community in Minnesota, I will be sure to share my disappointment with all others in my community, through social medial, church, my school affiliations and others. I do not want others to experience the negative experience I have felt here.
This was the most enjoyable car buying experience I have ever had, everything was simple and straight forward. From finding out vehicle online and working with Matthew on the sales side, to the financing and working with Raena on the numbers side. They made us feel comfortable and excited to drive our new Mercedes.
Sincerely,
Josh and Hopi Haack
Phil and Troy really do a great job of promoting the Feldmann's name and delivering exceptional service. This is my third time sitting across the desk from them. I plan on seeing them in the future.
Service was excellent as always.
Problem solved with a door issue in 2 minutes
Thanks, Jennifer
Feldmann Imports is our family's Mercedes dealership, and CORY SCHULTZ is the reason why. Cory has helped us nurture a vintage model (perfect for toting mountian bikes!), and has made sure that the car has been safe and operational for our most precious cargo (our children!). Given our great experience with Mercedes, and Feldmann 's, we chose to purchase our second vehicle from the dealership, and have never considered having it serviced elsewhere.
The entire staff at Feldmann Imports goes above and beyond to provide excellent service. Whether we are there for a flat repair, or a major service, we receive a warm welcome, quick diagnosis, excellent repair, and are on our way. The perfect service experience!
I have worked with Matt Sack Twice now. Once to select my husband's car and now to pick out one for me. He is very patient and listens your needs. I I have been waiting for the 2020 A- 35-AMG Class to come out. It was taking longer than I though. I decided it was time to explore other models. We literally drove the A, C, and E classes before I could make a decision. He also showed me virtually every color the cars were made in. Matt explained the weight and performances differences. I was getting rid of an SUV used for work, wanted something sportier not the classic black or white. I purchased from him a 2020 E-450 in Rubellite Red with the AMG package. Since I am now retired this is my perfect little old lady sports car. I have been in sales for 40 years, Matt is everything one would hope to find in a salesperson.
Shirley Esch
I had a great and friendly experience buying my new Mercedes 300 4matic from Mr. Jack Woodring at the Bloomington, Minnesota Mercedes car dealership. I was referred to Mr. Jack Woodring by a friend. Mr. Jack Woodring was friendly, was knowledgeable and explained all options that were available to me. I had the best car shopping experience. I will not hesitate to refer my friends and family to him.
The nice smile on their faces , the greetings you get and wonderful customer lounge to relax . Omg the fresh coffee and the pop corn. My son loves coming there .
Drove an hour out of my way so I could get warranty work done on my 2015 C300. I wanted to avoid giving Sears Imports any more of my business. Upon arrival, I got checked in and showed the SA the problems I was experiencing. When it came time to get a loaner, I handed him my license, insurance and credit card.
They denied me a loaner vehicle since I m 23 years old and not 25. ALL of the other dealerships I ve been to had a minimum age of 21 and over for a loaner vehicle.
Extremely disappointed.
It is a wonderful place, wish I switched to here earlier, we are so grateful for the great car service today, we will be your another loyal customer
Classy service, good location, experienced people. Sometimes you get a shuttle instead of a loaner, personally I prefer a loaner all the time. Body shop repairs are done out at a third party but who cares as long as they're done right.
I and my husband worked with Jake Woodring. He was an amazing sales guy, very reliable , competent, and efficient. He takes calls on his days off just to satisfy his customer. We got a very good deal from him. Their service at Feldmann is the best. Try them out. Jor Cha was another amazing and sweet lady. They make me wanna buy cars every year if i could.
Buying experience with Feldmann was very pleasant, no pressure from sales side. Boris was very helpful in assisting finding right vehicle for me. Watch out for finance person, some pressure was applied into purchasing extra staff which you will probably never gonna use it. Other than that all process went really well. I would've given 5 stars if I felt no pressure from finance department into pursuing me to purchase addl staff.
When i visited Feldmann Imports i met with Matt Sack who is sales persons there. He is really a knowledgeable person about the Cars. He explained each and every feature on each Car. He has answer for all our questions. I strongly recommend Matt Sack to my family and friends.
I was in the MN area and wanted to get the B Service done so I made on appointment. When I arrived I was told that the price for the service ($479) did not include the cost of essential required parts/fluids -- what? The B Service includes an oil change, cabin filter replacement and brake fluid flush so why are all of the required items not included in the price for the service? If they had been upfront and said the price did not include the essential parts/fluids required for the service it would have been different, but to quote a price and then say it could be $75-150 more after the customer arrives is a bad move. The website does say that shop fees are not included, but nothing stating that the "shop fees" include the items essential to complete the service. I was clear as the to MB model I had when the appointment was scheduled so the price should not have changed.
On my drive back to the East coast I realized that the maintenance counter had not been reset - one of the items included in the service. I called to let them know and was told to bring it to a local dealer to have it reset. It did not make me feel comfortable when I was told that I "should not" be charged for the rest. "Should not" implies that I might be and given the sound of person's voice I could tell she was very non-committal as to whether or not I would have to pay the local dealer to rest the counter. The nearest dealer is about 25-30 minutes away and I didn't have 2-3 hours to kill so I turned to the internet. A quick Google search and 10 seconds later I reset the counter myself.
Not feeling very confident in the work performed, I decided to take a look at the master cylinder reservoir and noticed that the fluid was to the neck of the fill area. That is a good deal beyond the max line. I would assume that MB puts the max line where they do for a reason so to have it overfilled is not comforting. From what I have found online, it could cause issues such as premature pad wear or an overheating brake system. I did notice that when I left the dealer my brake pedal was responding close to the top, but after about 1,200 miles, the pedal responds lower and the vehicle shakes a bit when slowing down at higher speeds which can be an indication of a warped disc. The shaking did not happen before the fluid was changed so I am not sure if the overfilled reservoir caused the pads to press on the discs causing overheating and warping. The pads and discs are only about 4,000 miles old.
Everyone I dealt with was very pleasant and courteous which made this review difficult to write, but I don't like paying for a service that is not completed completely and correctly the first time.
My first experiences with Feldmann Imports has been great. I bought an "Edition 1" of the new CLA 250. Jon V was very helpful in sorting through my needs and wants and eventually found me something better than I was expecting. He was great to work with throughout the process and genuinely seemed as excited about the new car as I was.
I got a fair price on my trade-in and about a week later my new car arrived for pick-up. After getting it home, I noticed a small scratch on the driver's side mirror housing. It wasn't a huge deal, but not something you want to see on a brand new car. Without question, they ordered a new housing for the mirror, which was delivered the very next day.
I'd feel comfortable recommending Feldmann to anyone!
After the experience my wife and I had I will never step foot into Feldman imports again I would give them negative stars but they wouldn't allow it. Don't get me wrong the saleman we worked with CJ was great!!!! But the nerve of the used car manager changing a price while we are sitting there about to sign the papers was ridiculous literally we saw the car online for one price(still have the screenshot to prove it from there own website) and when we were about to sign the papers they raise the price $1500 thinking we wouldn't catch it!!!! I was speechless as they told me the price online didn't matter. So if anyone reads this know that the matter will be taken to the next level and what you did was illegal. Make it a great day!!!
Friends people who help you find what kind of car you are looking for with the price you had in mind to match.
Matthew Sack at Feldmann Imports help me find my dream car. If you re in the market for a new car ask for Matthew Sack Great experience!!!
Love coming to this place, very clean and relaxing. I love the snacks also, healthy and filling. Staffs are very respectful of everyone!!!!
It gives the utmost gratitude and pleasure to thank Angel Maldonado Scott Babcock and Michael Gittins, for their excellence in providing us the best care in purchasing our first C300 at Feldman. Your commitment to customer satisfactions exceeds any dealership in the twin cities and your superior commitment to car quality & experience makes us thrill to be your customer.
We appreciate your kind help and look forward continuous business relationship for many years to come.
Sincerely,
Laurence family
Service at Feldman is impeccable. The service managers are polished and professional. They communicate well and do not pressure car owners into excessive service. I have twice had something fixed under warranty and in both cases was offered a free loaner to drive. The waiting area is clean, comforable and well lit. It's a great service location for a Nissan!
Jack and Jor made going back to this dealership a no brainer for a second purchase. Loved my first car and love the second even more. Professional service that is willing to work with you whatever your needs maybe. I look forward to going back in a few years.
I worked with Matt Sack to find the perfect pre-owned vehicle for me. He was enjoyable to chat with, a good listener and worked hard to find the exact car I wanted. When he found my car and called me I think he was more excited than I was! I would send anyone to Matt at Feldmann Imports.
Its what you would expect. Nice facility, bit of a hoity doity attitude from service writer but you do get what you pay for. Very clean building.
My experience with Feldmann Imports was excellent. Boris worked very hard to find me the exact car I was looking for. He went over all of it's features and answered all of my questions with the car. Sara in financing was great with all of the paperwork and extra maintenance options. I would recommend buy a car from Feldmann Imports.
It was wonderful working with Matt Sack. He knew what we wanted ans was courteous, knowledgeable and very helpful. He's made the experience painless.
I own a 2007 ML 500.
First of all the steering column broke, then the the power steering pump broke, next the front wheel bearing went bad, next I leaned my elbow on the front seat and cracked the ' so called leather seats ': with my elbow!
It burns oil like a beater, blinker warning light comes on, however blinker outside light is working..........
Mercedes has followed in the footsteps of Auto Companies like Dodge( make it so it breaks at 80,000. Miles.)VW's CEO just got arrested for tampering with witnesses and cheating emissions testing components.
' The Truth is out there's
Mercedes has compromised their quality tremendously.
Older Mercedes can run 200-300 thousand miles without half these problems.
I own a Toyota with 200,000. Miles and do not have Any of these disfunctions.
IF YOU CAN AVOID THE ENTICEMENT; and ALLURING GLITTER OF Mercedes Benz, GET A LEXUS AND YOU WILL BE MUCH HAPPIER.
Staff is always very friendly and knowledgable. I have my car back by the time they predict making it easy to schedule things before and after my oil change. Facility is clean and pleasant to get work done while I'm waiting for my car. Highly recommend getting service done at Feldmann Nissan!
I fully recommend Matthew Olson when buying a car from Feldmann. He provides an outstanding customer service and finds best price and options. I truly felt treated as valuable customer.
In my personal experience, I valuate that he was willing to discuss options thru email and phone. This was not only extremly helpul in my decision, but also saved me lots of time thru the process.
I was honestly really disapointed with my service at Feldmann. I came in because my door handle was broken which cost a ton just to diagnose. I was then told the cost to replace and order the new part would be close to $500.
I took it to a smaller body shop for a second opinion who took apart the door in less than 20 minutes and said the part didn't need to be replaced, a cord just needed to be re-attached. The whole thing cost me less than $100 and i now have a perfectly fine working door.
I just think its unethical to diagnose problems that someone might not need. I took it to Feldmann in the first place because i thought they would know better than anyone what my car needed. Turned out that wasn't the case. Especially for a young person like me who doesnt have a lot of extra money lying around, I want to be able to trust my car service people, and I am sorry to say I have found another shop I trust more than Feldmann.
They were expecting me for my appointment when I came in, got me all squared away promptly, called me when service was done... this is the way it's supposed to be, thanks to my service adviser Jeff!
I was greeted upon arrival. Phil was the sales person that assisted. He listened to what I was looking for and found a vehicle what I was looking for and in my price budget.
Amanda went over extras with me ans she was not pushy. She listened to my concerns.
Tony handled the financing and was great and told the car
facts and the reason for pricing explained NADA price of the vehicle I chose.
The car will fit my needs and I was able to purchase the parrot for my blue tooth which will be very helpful with my job
Once again - Outstanding Service! My Nissan Titan was having air conditioning issues related to a very dirty and clogged filter. They diagnosed the problem quickly and washed my truck inside and out! I wouldn't consider taking my vehicle anywhere else for service. Thanks again!
Recently had two vehicles in for service and could not be more pleased with the experience. Very knowledgeable and professional service advisers who went beyond expectations to take care of me. Thank you for everything you guys do. Keep up the good work!
Wonderful experience, quick and easy!!! Matt Sack is awesome!!!
Worked with Jack Woodring. Let him know what I was interested in before I made the drive. I was actually at another MB dealer and was impressed with Jack's knowledge and advice after we engaged.. I felt like he was working for me to get me the best fit.. I would strongly recommend Feldmann if you are looking for a Mercedes and look for Jack.
Great customer service, Ryan went above and beyond to make sure I was satisfied. Nice crispy loaner cars was an added bonus.
Tried to get a new 2020 gle priced out
Disappointed in the sales experience
When calling their main number it took 20 rings until the receptionist Picked up
Used to be a good dealership but I guess times change
I wanted to thank Sarah Britney at Feldmann Imports for helping me to get behind the wheel of a 2013 Mercedes C-300 earlier this spring. From the moment I walked into the showroom where the desk receptionist came around the counter to greet me until I walked out with the keys my experience was par excellence. Sarah took the time to walk me through the various models, help me compare new/used stock and enthusiastically answered questions. Her approach was both professional and personable; Sarah s time investment in my sale allowed me to complete the transaction feeling confident I was purchasing a vehicle that met MY needs. She also kept the whole process highly engaging and fun! In a subsequent trip to the dealership my interaction with the service department to shop accessories was also top notch. During my search for a vehicle I was disappointed with the 2 other Benz dealerships in the Twin Cities who presented sub-par condition used vehicles for me to test drive. It was an automatic fail the Mercedes Benz community of owners expect an exceptional buying experience given their investment. I found, however, every car at Feldmann Imports detailed and turn-key ready to leave the lot. I look forward to being a part of the Mercedes Benz family of owners, doing business exclusively with this team, and highly recommend Sarah Britney at Feldmann Imports to my friends and family!
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. Maya Angelou
Boris Perelman was helpful and creative in getting me into a great 2016 S550. I'm pleased with the way the buying process went an would recommend Boris to anyone interested in a new or used Mercedes.
Tim Magee
Feldmann Imports is the perfect place to buy a Mercedes. Sarah Britney is the absolute best and Sara Bartz(In Finance) did her absolute best as well and she very experienced. They both worked so hard to get me my DREAM car.If you are looking for a Mercedes go see Sarah and the folks at Feldmann.THEY ARE THE BEST AND SUPER FRIENDLY and HELPFUL.
I strongly recommend Feldmann Imports.
I came in with no appointment after looking at some cars on the lot, Tom was the salesperson that answered the sales call. I was originally drawn in by the advertisement on the website for leasing offers on previous service C300s and CLA250s. Tom found the C300 I was interested in on the lot and a new CLA250 and allowed me to check out both vehicles and take a real test drive (not just a short 10 minutes on city streets around the area) in each to know what I would be getting with each vehicle. That and the product knowledge Tom showed with both cars while I was looking at them and test driving, along with knowledge of the entire Mercedes brand is what really sold me on a Mercedes versus other cars I had been looking at.
Going through finance with Sam was quick and easy, I knew what I was getting into and what I wanted and she answered any questions I had on my lease contract.
I would easily recommend Tom and Feldmann Imports to anyone looking for a Mercedes.
Feldmann Imports has been a great partner in the purchasing and servicing of my vehicles. On the sales side, Jack Woodring is very customer centric by providing help/support before during and post sales. His knowledge level is great and ensures that he puts you in the car you want/need. The service team has always been timely and kept me up to speed on the servicing of my vehicles. The shuttle or Urber is ready when needed.
Was having some problem in my car took to fix sirvice rap Dan was really helpful he offer me to bring care to my home when he is heading to his house
Went in to buy a 2009 Mercedes S550. The manager came across as arrogant (borderline rude) and seemed to talk down to me. They didn't seem keen to earn my business. He had an attitude and made me want to leave! Will take my business elsewhere.
Calvin James did a remarkable job of selling the car to us. We are very please with his knowledge of the GLC300 we are planning to buy on 11/24. He is a great asset to your organization!
Ed Mallison
Very happy with dealer services. Quick response, spending time to work with customer on questions and needs. Great experience with my purchasing process! Thanks Matt!
I just want to let you all know that Esther went above and beyond what was expected during my search for a new vehicle. I am a single mom of 4 and have driven a minivan for 18 years. My children are moving on and becoming more busy. I know longer needed the minivan and I have always wanted a Mercedes-Benz... secretly. I never thought I should have one or deserve one despite the high quality and class of Mercedes-Benz. I had just purchased a used GLK a little over a month ago from Feldmann s Imports which I really loved, except I didn t have a back-up camera or sensors. I felt like it was important for me to have this feature, so I reached out to Esther to get her advice. I let her know I was looking at the same GLK with the added package at another dealer in the area. Esther was very quick to look into it for me, and she was able to find me an even better vehicle which was Certified with less mileage! She again went above and beyond what I expected from her without any pressure. She was thoughtful, helpful, and accommodating while listening to even the minor of details I was interested in. She was compassionate with me as I was driving 5 hours round trip for each visit. I couldn t have been more pleased with her service and obvious dedication to her job.
I would highly recommend Esther to other clients.
I also want to let you know about the wonderful job Sam did for me with financing. She listened, she was ever-so patient, and she knew exactly what was best for me. She utilized all the skills we are taught at my place of employment to provide customer satisifaction using AIDET skills. An awesome job with sweetness and care. I have never felt so comfortable purchasing a vehicle than I have with Feldmann Imports. A job well done.
Thank you.
Kim
The facility was clean,and sales people were nice and knowledgeable.
Terrible predatory service department they will offer all recommended intervals of fluid and filter changes even if the individual vehicle does not require the service. Hourly rates are overcharged, pressure sales on unneeded tire replacement. The brand warrants a high level of integrity which was not given. Service said most of their customers a female so these tactics are probably common. If you have a MB and/or are a woman beware!! I am done with the dealership and the brand as they are no better than the stereotype of the worst auto repair shop. They do not deserve even the 1 star status.
Worked with Cory Schultz. Called last minute with a light bulb issue. Took me in - immediately, fixed the issue quickly and had me on my way. Easy to talk to. Great to do business with. Truly motivated by taking care of the customer. MPG
I had the best experience ever form this dealership. The staff were there to receive me as soon as I drove in. Not to mention, their prices are very reasonable. I would recommend them to anyone. Do not take your car anywhere else. Fieldmann Imports beat the rest of Mercedes dealerships in terms of pricing. Christina was so awesome in explaining and keeping me updated with the repair. Thanks for the free rental.
We originally were looking at a slightly older, used vehicle at this dealership but our salesman, Matthew also showed us a another SUV which turned out to be the PERFECT vehicle in our budget, it was a newer SUV with the same amount of miles but had the new ApplePlay that my husband really wanted. Hubs is thrilled with his new Mercedes!!! Great experience at this dealership, we are return customers and I'm sure we'll be back again in the future.
This place was like a breath of fresh air compared to Sears Imports. (Sears sold the car I was going to buy to someone else---while I was test driving it!). You can tell Matt works very hard to make sure his clients are satisfied with the sales process. He sweats all the details, and it's clear he likes where he works and what he does (he previously worked at Sears, until he escaped, that is). Feldmann is a well-run, customer-centered family business, and I'm happy to say that I will be returning for all my service and future auto sales needs.
These Guys are Great! They Care and act like they do. I choose this over Sears Mercedes any day of the week when it comes to Servicing my Vehicles.
Corey Schultz always does a great job. His professionalism and ability to get the job done right, and in a timely manner, are second to none. Well done, Corey!
I wanted to leave a quick review because of the awesome experience I had buying a new Mercedes from Feldmann. Jack Woodring made the transaction very seamless. He did a great job helping me pick out the right car for me. I will be back!
Really? Why would you advertise free Electric Vehicle charging but block the charger? Oh, you are trying to get people to come to your dealership to see and buy your cars. Clever. Or, EV owners are the road biker/gang banger-types that bring trouble wherever they go and you don't want them charging at night.
I have bought several vehicles from Feldmann Imports over the last 20 years. My most recent experience was fantastic. My sales representative Jack W. , was a great fit for me. He was very knowledgeable and professional. I highly recommend Jack and Feldmann s
This dealership rocks!!! I have always been treated with great respect and urgency when calling or dropping off my Murano for service. Both Ryan and Jennifer are great people with awesome customer services skills and they always take the time to explain exactly what is going on and how it will be remedied. I've also had great experience with Hugh on an issue I had with my previous Altima.
Recently I came in with several intermittent issues (that I figured would be tough for them to duplicate) and I am happy to say that they found all the issues and fixed them under warranty. I would recommend this service department to anyone.
In span of 22 years I have purchased several new and used certified vehicles from Feldsmann. I have not been disappointed. Customer service is superb. A friendly, clean atmosphere with trained professional staffs.
I have also always appreciated Feldsmann's service department's diagnostic and services performed.
Keep up the good work!
We would just like to say how much we enjoyed working with Don Harvey. He is courteous, knowledgeable and attentive. Don is a professional sales person in every way and he is highly recommended.
I bought my Nissan Rogue almost 3 years ago and still love it. I had a great experience with Andy when I bought it and now have a great experience every time I get service with Ryan Dwyer.
I was helped by Zachary Green. He was very professional and knowledgeable in all of the available vehicles that were at the Feldman Imports location. Very helpful individual that answered all of my questions and guided me through all of the uncertainties I had about the buying process, details of the car I purchased, and everything else I could think of. Highly recommend to work with him.
Feldmann Imports is the number one car dealership in the country! :-) you're always taken care of. Adam Strain is the service representative that I always go to he's a consummate professional and always has a great smile. Adam works hard to make sure that I'm satisfied with the service that I get. He has a commitment to Excellence like no other. I highly recommend Feldmann Imports and specifically Adams Strain for any service work. 5 star service always
Friendly, Courteous, Honest, Detailed Knowledge shared.
One of the cleanest best organized dealers and repair seen.
I have been coming to Feldmann since I bought my Versa in 2009 and have always had great service especially from Jennifer Logan and Rick. I can't say enough about how kind and thoughtful they are, professional and timely, and what a pleasant experience they and their team make it. It makes a routine and rather boring chore anything but!
I like their cars, but not very good customer adocates of their brands.
I couldn't have had a better car buying experience. Salesperson Jodi Reese was amazing!
Excellent service professionals, fantastic service hours. These employees are excellent at their work. This team not only knows the current model line back to front, they know the historic cars as well. What a gem!
Ryan Miller
Very informative sales person, Jan. Was disappointed that dealership, and it's staff did not help in replacing our stolen owner's manual.
We visited Feldmann Nissan after seeing the new Pathfinder at the Mpls Auto Show. Abbes K was very nice, knowledgeable and provided great service without being pushy. The leasing application process and vehicle pick-up were smooth, and we're enjoying our new vehicle very much. Pleased to have gone through a family-owned specialty dealer rather than a big, multi-location dealership.
Always friendly, never pushy, supper helpful staff! They have just redesigned and expanded. Place looks posh, kudos.
I had a pleasant experience from the minute we walked in those doors to meeting an amazing professional salesperson Matthew Sack! He made our experience so much easy, got all our questions/doubts answered and quickly responded to my messages. He is the best overall and would recommend him to friends and family.
feldmannimports.com
