Pathetic excuse for a carrier. I did not get my delivery on the original date because they had difficulty finding my address and I was told my account was missing the eircode. I gave the eircode and two days later after my original delivery date, they are saying again that they're having difficulty finding my address. I have no words... it's not often I give a service an "extremely poor" rating but Fastway more than deserves it.
Couldn't give no stars, which I wanted to do! NEVER answer phone...this when you can get a number for them. Drop parcel anywhere but where you wanted it to be dropped...awful awful service...
It's a pity the default is one star as this in itself is too much for such a pathetic, shambolic excuse of a company. The service is so abysmal it's difficult to find words to describe it. The last deliveries have been damaged and left outside to the elements.
Communication from this outfit is nonexistent and you have a better chance of and audience with the Pope as getting through to their customer service.
I see that they offer a franchise which probably costs about a fiver as most decent people would never want to be associated with such a shyte service.
Avoid!!! AVOID!!!!!!!
This is the worst courier company ever they are so incompetent and unreliable you can never get through to anyone and if you can their staff are so unhelpful and very rude have absolutely no idea of how to deal with customers and their couriers are just as bad seems to me they will employ anyone who do a job very badly I always have problems with them they don't even seem to have a complaints department wonder why
Disgrace, yet again my parcel has been delivered to an address that is not mine. Joke of a service.
I never see like bad customer service and driver unable to deliver because parcel .can t find Address i provide EIRCODE ..I requested Whole World When You order Online Just Request To buyer Dont Send With Fastway ..
EXTREMELY bad company courier for sligo down to tubbercurry very rude and bad tempered on phone - DO NOT USE THIS COMPANY !!
Shocking i have driver on video throwing my parcel from the van at my door and i will share this video as its an absolute digrace.
No effing way to contact anybody about your parcel when it doesn't arrive. We get back to you within the next 24hrs if you use the email "support". my a##e.
Sad to say, I'm giving one star because there's no option to give zero! Every parcel is either left outside the gate in the rain or disappears completely. Their phone number is never answered and they mark parcels as delivered at a time and date when we were at home and no delivery was attempted. They are a shambolic disgrace, but worse than that, they are dishonest. Stay away from this bunch of clowns.
Fastway couriers called to my house took my parcel that I did not book them to pick my parcel up I booked another courier courier told my husband he had label in the his van have been ringing them all week getting no where my parcel lost I have no tracking number or anything because I did not book safeway caused me so much stress im very angry .
There are no working phone numbers. That's very annoying. Also the delivery man just leaves parcels on my doorstep... I don't live in a good area. I'm very annoyed and would never use fastway by choice myself. I wouldn't recommend them either.
Ridiculous courier service. I had the address and contact number clearly marked on the package. However they still managed to deliver to the wrong address. It was even "signed" for. How did this happen? Thankfully it was left at my uncle's house or rather as he said "threw outside it" and luckily he rang me.
I hope if I buy something online in the future that this crowd won't be delivering it.
I had no problems with fastway arrived when they said it would with no problems.
ZERO STARS! No customer care, PHONES DON'T WORK - too many irresponsible uncaring drivers. Package left undelivered for over 1 week now and told it hasn't reached my local depot??? I WOULD HAZARD A GUESS AND SAY HAS BEEN THROWN INTO A CAGE AND LEFT THERE . . .
FASTWAY ONLINE CUSTOMER RESPONSE EMAIL REPLY . . . . "Your parcel hasn't arrived in your local delivery depot as of yet so we cannot add or amend any information.
You will see on the online tracking when the consignment arrives in the local depot. Please make contact at this point and we'll update the details." -
This is NOT MY PROBLEM!! Fastway are paid to deliver but instead I am going through the mill trying to sort this out and need this parcel URGENTLY
absolute disgrace of a company. what's the point in paying extra for express delivery if they can't provide the service.
My parcel delivered to wrong address and when I contacted the customer service they asked me to seach and find it.
They are actually telling me that I got my parcell hile I have nothing, there is no phone nr to contact anyone, no service, their online service portal is just a mail generator, no human contact whatsoever. Disgrace, should be banned from operating. We didn't choose this company. AVOID if you can!!
So I ordered bike stuff off CRC (Chain Reaction Cycles), FastWay isn't that bad I think its drivers in different areas that are the problem but it arrived at my house the second time, but first he deliveredto the shop next door but said sorry,
Is there a Colum for zero stars ?...
10 months later ..nothing changed...same excuses..we tried to call...the supplier provided the wrong contact number ...how is this company still in business ...????
terrible this last while. just throws parcels on walls. I once got a piece of clothing tore while taking it out of letterbox it was shoved in so tight. yesterday i could have lifted neighbours stuff as it was just left at door. not good enough
Worst courier service in the country.
2 parcels delivered but not to my address and delivery driver and depot not answering.
Said they called today I was there all day no phone call in advance only found out though tracking number.
They say parcel is in depot what good is that if there closed all weekend .. would definetly not recommend.
I have to say, I've had Fastway North East deliver stuff to me a few years now and I rarely if ever had any issues, they are always polite and if am not there i have a designated place that they know where to leave the parcel.
Most unreliable service ever sends stuff to wrong address when you ring they don't even know where your parcel is and when to complain no one cares
Absolutely shite!!
Never deliver to the correct address, customer service is a shambles, absolute disgrace!
Poor communication. No working phone number. Very slow to respond via email.
The company has no concept of a postal code. Item arrived-- when someone else delivered it to us, and used the provided postal code to find us! Still awaiting a second order which was intended for Christmas, which was inexplicably delayed by Fastway. Very unsatisfactory.
I understand that with covid19 things are a bit slow, but these say my item was delivered at 8AM on a saturday ! no item was received by me nor is there anything outside gate or on road, they also claim it was left without signing "according to your instructions" i gave no such instruction nor have i spoken to anyone about this delivery. just gone, few hundred euros worth !!! never ever will i use fastway again or purchase an item from a company that uses them
Great pick up and drop off service. Very friendly and helpful staff
Still dont understand how they are still in bussiness.
no comment on these unprofessional company. Avoid if possible!!!
When calling to follow up on an order iv been hung up on Numerous times!! Shocking service, hopefully any future ordered will not be with the depot!! Never had issues with Dublin fastways only seems to be North east. Disgraceful
Delivery man drops my parcel on the ground and kicks it, then knocks and runs away. Have all recorded on cctv. Tried contact them but no response. They should be fined and closed!!
Terrible service parcel arrived to them 2 weeks ago and i still didn't get it impossible to contact them
Bad service can't find adress and never contact me.....not recommended ....
Amazed they are still in business.
I'll be even more amazed if I ever get a delivery from them without issues. Packages arrive damaged, in neighbours gardens, in private sheds they shouldn't access, with several of the items missing (more than once), I've most recently had them entirely repackage my items in a bag and shove them through the letterbox damaging the items and the letterbox. Atrocious.
phone rings twice from unknown number at 7:40am, 5 mins later continuous banging on the door like the house was on fire- NOT BUSINESS HOURS OR EVEN CLOSE- not a reasonable time for domestic deliveries- 3rd delivery of item previous 2 attempts damaged in transit.
Wont answer their phone and cant find addresses. Practically useless
Very bad service stay away from them. In the future I won't use any company that use them as a courier . Fastway has stopped taking phone calls they only do email now that they only reply one time then you don't hear from them again. SO BAD STAY AWAY.
Cathy is great once u get through on the phone she was really helpful and even tho i was so rude at the start because i hadnt gotten my package she handled it so well my package was with me within 20 minutes of the phone call ! that women deserves all the praise she can get shes 100% Defintly one of the best employees there
waiting last 2 days for delivery .no contact number ardee office .
Parcel delivered to the wrong address twice to a vacant house. Only for someone noticed a package and was honest and kind enough to bring it up. Sad day when a member of the public is doing a better job than the one you are paid to do. Phone off the hook. Avoid this company at all costs.
Absolutely disgraceful so called "courier" company. Couldn't give a toss about customers and will only deliver parcels if and when they feel like it. They're so bad, they've had to disconnect their phones and now use private numbers so their many many disgusted customers can't contact them. Anyone intending to send or receive a parcel should consider walking with the parcel it'd be quicker and more effective than using these useless clowns.
I small issued resulted in them sending the package into the wrong depo. All I needed was to get the parcel delivered as soon as but the customer service was atrocious. I was blamed for the mistake when the website did not allow a postcode entry when Ireland is selected as delivery country. Apparently me asking for expedited delivery on a package that was now going to be a day late was enough to get the service agent to raise her voice and talk over me. We have all gotten annoyed when having to talk to customer service; this wasn't one of those timrs but I was shocked at how easily and freely the customer service here got annoyed and disrespectful. I felt shouted at when I asked for a manager's name then. It's frustrating when buyers don't have choice in what courier is used as I dare say customer satisfaction won't matter as much as other things when companies partner with Fastway.
Parcel thrown over the gate and it rained overnight before we got the note from the letterbox.... Nice wet new trainers, cheers guys!
This company is disgraceful. How you can have your phone disconnected in this day and age? It is beyond belief, especially when you think about the fact that they work in an environment that requires constant communication with customers.
I had a delivery last week from DPD. The difference is night and day. They couldn't have been more helpful on the phone and everything came when they said it would. Driver even rang me to let me know he was on the way.
This is a rant of pure frustration. My parcel is saying out for delivery for the past 2 days and I can't get in touch with anyone to see when it will be delivered. Also due to the volume of complaints on this review page I cannot believe this franchise is still in business. Google should allow reviewers to give no stars in my opinion
Overall disappointing experience dealing with fastway couriers. I have ordered multiple products online from the UK and each time there has been a problem. Either no Eircode given (when there was) resulting in a delay, a delay in shipping for no apparent reason, or the package being delivered in an unmarked car. The company is also very difficult to get in contact with through email and only recently has a customer provided a phone number on google to contact. AVOID.
One package was left in the rain in a vacant neighbors property behind me and got absolutely destroyed. I emailed them to tell them that I do not have a back door or garden and that is a separate property. They obviously did not attach a note to my address because today I watched a courier walk around the back of my house. When I tracked my order it said delivery attempt was made and a card was left with a number to contact. NO ATTEMPT WAS MADE. No card left. I searched my neighbors gardens and knocked on doors to no avail. I have no way of contacting them because they purposefully do not allow customer to call them. They have phone numbers with a voice recording saying to use website. And the Ardee number doesn't even work. You get a 404 when you click rearrange delivery on their website. This is done on purpose. I will be contacting ComReg if they dont sort this out ASAP.
Terrible couriers, bad customer service (if u can get through to anyone) many bad experience (friends and family same experience) in one case I was trying to track a parcel that apparently had been signed for and delivered, but I didn't sign for it. Found it few days later thrown over fence toward back of house (package runined), Driver obviously signed for it and flung it over a fence :/
Attentive staff although my visit wasn't for good reason. Location is quite hard to find.
No phone number, contact possibility - package was "delivered" and not a chance to contact anyone - that such companies exist, surprises me!
I am extremely disappointed in the service from Fastway Couriers. Their online tracking information stated they attempted to call me but there was no answer and they couldn't leave a message but there was no missed calls on my phone. They won't answer calls to the depot and I got 'an out of office' message for my email I sent. I waited in all day for this delivery. Very very poor service.
Terrible - Their office phone never works. Last two deliveries have been sent to the wrong house even though I supplied the eircode.
How are you still in business!
Work in a local shop and fastway courier come in every day and insist on leaving peoples parcels instead of delivering them and they never tell the customer that it s been left I nearly always end up texting the customer to let them know parcel is in shop, my own experience is it never gets delivered on the day I get the text to say it will be
Over 3 weeks waiting on latest parcel. 2/3 day wait time for a reply on their "customer service email". of all deliveries are late and you can forget about bank holiday Friday scheduled deliveries
Update: 1 year on, 100% of deliveries from fastway missed their delivery day by 3 days or more (not just as Christmas), or haven't arrived at all (15%), quite a 2019!
Update: another parcel 4 days late and counting. Live cargo 9/1/20
Zero stars!
I ve been waiting 4 days now - working days to receive the package I paid extra to have delivered within 1 working day. No contact or ligitimate excuse or explanation from the company. Now I will seek a refund from the original product company . This is really unprofessional and I was considering using them for business however I will certainly not be using them for my business needs.
Absolute disgrace of a business. How can they still be in business when they are not able to deliver the service they are paid to do. Second time my parcels have been signed.and dropped off at a random strangers house with a different name. Eircode and phone number provided to them and they are still unable to contact.me to confirm address. This courier service is the worst by far. AVOID.
This is the worst courier and customer service I have ever experienced. 3 deliveries sent to the wrong address. Contacted customer service. Refused to remedy the situation. Eventually got the delivery man's number and requested that he contact me about next delivery. Would not contact me and delivered the package to the incorrect house for a 3rd time. WORST CUSTOMER EXPERIENCE!!! Avoid at all costs.
Funny way of delivery but at least it was delivered
Drivers obviously don't know how to read the EIRCODE on the sticker, I received a parcel for an address 3.1km's away from me, was thrown at my gate and open also. Had to deliver the package to the right client
1 star is generous. 5 years and about 50emails later and I've got 1 parcel delivered to my door. Customer service is unhelpful and rude as are the drivers. Numerous parcels gone missing with them and they blame the recipient. Can't get anyone's name who you're dealing with, disaster of a company to deal with.
terrible, Ordered off an Irish company who use Fastway, first package never arrived. Second time, they shoved it into my external letterbox, even though I was in the house, and broke the part. Package marked as fragile and needed to be signed for...
Never had any issues myself personally with Fastway, not sure why the star rating could be so low! I ve found other couriers to be more unreliable to be honest
Absolute nightmare dealing with these guys. My son sent a package that hasn't been delivered. He is being threatened daily by the person it was sent to and I cannot get contact in way shape of form. Shambles.
Worst couriers I've ever used. My package did not arrive and when I contacted them they continued to fob me off saying they had a huge volume of freight. When
someone pays for next day delivery it should be honoured. No customer service whatsoever, absolute joke!
Great service and customer service, quick at responding to queries
Anytime i order something am always hoping its not this company... the treat customers items with no consideration at all...I've been getting stuff throw at the door and left out waiting to be taken. if you can pay for top notch shipping to not get these guys do it!
Tracking says delivered and signed for, but never arrived with me. Phone rings engaged constantly and no other way of contacting them.
Waiting for our pc more then a month, still sending messages that they can't find the address, im so maaad at them
The worst courrier service I have ever encountered. Always late, can't get through on phone to find out where your item is. Not reliable.
I won't even waste my time and energy to describe this company. ITS A JOKE !!!
Avoid like the plague! One of, if not the, worst customer service experiences I have ever had to deal with, unspeakably rude, and they have outright refused to help me find my package which they claim to have delivered and gotten a signature for on a Saturday. Have advised Amazon drop them, hope others do the same.
EDIT: Amazon now refusing to refund me due to the package being signed for and because I cannot provide proof to the contrary. Have checked with my neighbors in the hope the package may have been left with them but no such luck. Again, avoid Fastway like the plague if you care about sending or receiving items. Now down three Christmas presents due to their incompetence.
Totally unprofessional and incompetent. They never answer their phone. They also never read an email they reply to. Most importantly they didn't even manage to deliver the package that they have been paid to deliver. Do not use this company
No customer service, just notice that they have no phone numbers any more, probably because of all complaints their getting, drivers changing every week, every time i call for collection the driver not working anymore, delivering goods to wrong addresses, this courier company became a joke...!!!
Awaiting a Littlewoods parcel since last week. No update no call no nothing. Went online found tracking number. Fastway had it and they had some gibberish for my address including what looked like a UK postal code (I live in the ROI) which I never supplied. They did have my telephone correct but as they never used it to try and verify my address that was a moot point. Their website has no telephone contact details and the support page is a broken / out of date URL. I finally found a number using Google and the lady who took my correct addy details was a little bit airy-fairy about it all to say the least. Hopefully they'll deliver tomorrow. Two stars as opposed to one star because she was reasonably polite.
UPDATE: Despite promises and despite listing my parcel on their website as delivered today (two minutes after loading on their van in Ardee they allegedly managed to deliver it to me, as they report. Problem is I live 57 kilometres away from Ardee) Fastway still haven't delivered my parcel. Reducing rating to one star.
UPDATE: I met my neighbour tonight and she gave me the parcel which Fastway had in fact left off this morning with her. OK I'll uprate them to three stars for that, but given delays, bad address, and no note to tell me it was with the neighbour still loses points.
Rarely deliver to the house, even with eircode provided. Policy seems to be to ring and give 10 minutes to ring back, followed by text to say it is left in local shop. Sometimes there is no missed call at all. Sometimes packages are left in someone else s yard. Have stopped shopping with merchants that use Fastway or have requested them to send via An Post.
Tracking says delivered and signed for, someone legally signed my signature and shoes still giving to the person without asking for any id.They never arrived with me giving to the wrong address even tho eircode and address were both giving. Phone rings engaged constantly and no other way of contacting them. Was told the delivery man was going back around to see about the parcel that he delivered to wrong address . I was told to stay in the hiuse that he was going back to the address that he delivered them too .waited all day wasn t even a call to say he was on the way . He was a no show .the house he dropped them off in first place wouldn t answer don t no how anyone could get something so wrong and not even ask for I d and except my signature on my behave . Ridiculous!! Now this person has got a new pair of free shoes and I got nothing !! Won t be using this service ever again .joke
Always a problem, never deliver on time if they even deliver it at all.
They don't deliver the address stated but just drop off close by with no notification so you don't know if parcel will arrive or not
Absolutely useless. Cannot contact these people by phone, they never answer. e-mails only and they just record the item as being delivered, when this is a complete lie. All correct details - telephone number and EIRCODE were provided and they clearly delivered parcel to the wrong address, or simply did'nt bother! No thank you. I think Littlewoods Ireland should not be using this service.
Impossible to contact and tracking website useless. Never again as the ordinary post is quicker
In my opinion the worst courier service in ireland so much so that if i am shopping online and i see the delivery option is Fastway i will buy somewhere else. No point of contact for customer service.Don't bother calling the depot phone number they don't answer !
Even speaking with a vendor about the location of my order fastway replied to them saying"The driver knocked the door and left the parcel " LIES !!!! i am literally sitting waiting for the delivery NO knock on the door and NO parcel left outside !
Avoid this dishonest company like the plague and choose other reputable courier companies there are many.
Sitting in for the second day waiting for them to collect our parcel , no ans when we ph ?
fastway.ie
