John O'Driscoll Review of Fastway Couriers North East
Awaiting a Littlewoods parcel since last week. No...
Awaiting a Littlewoods parcel since last week. No update no call no nothing. Went online found tracking number. Fastway had it and they had some gibberish for my address including what looked like a UK postal code (I live in the ROI) which I never supplied. They did have my telephone correct but as they never used it to try and verify my address that was a moot point. Their website has no telephone contact details and the support page is a broken / out of date URL. I finally found a number using Google and the lady who took my correct addy details was a little bit airy-fairy about it all to say the least. Hopefully they'll deliver tomorrow. Two stars as opposed to one star because she was reasonably polite.
UPDATE: Despite promises and despite listing my parcel on their website as delivered today (two minutes after loading on their van in Ardee they allegedly managed to deliver it to me, as they report. Problem is I live 57 kilometres away from Ardee) Fastway still haven't delivered my parcel. Reducing rating to one star.
UPDATE: I met my neighbour tonight and she gave me the parcel which Fastway had in fact left off this morning with her. OK I'll uprate them to three stars for that, but given delays, bad address, and no note to tell me it was with the neighbour still loses points.
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