ZERO STARS! No customer care, PHONES DON'T WORK - ...

ZERO STARS! No customer care, PHONES DON'T WORK - too many irresponsible uncaring drivers. Package left undelivered for over 1 week now and told it hasn't reached my local depot??? I WOULD HAZARD A GUESS AND SAY HAS BEEN THROWN INTO A CAGE AND LEFT THERE . . .

FASTWAY ONLINE CUSTOMER RESPONSE EMAIL REPLY . . . . "Your parcel hasn't arrived in your local delivery depot as of yet so we cannot add or amend any information.

You will see on the online tracking when the consignment arrives in the local depot. Please make contact at this point and we'll update the details." -

This is NOT MY PROBLEM!! Fastway are paid to deliver but instead I am going through the mill trying to sort this out and need this parcel URGENTLY