Joanna Salas Review of Entrust Energy
DO NOT SIGN UP WITH THIS COMPANY!!!! THEY ARE LYIN...
DO NOT SIGN UP WITH THIS COMPANY!!!! THEY ARE LYING PEOPLE!!!! THEY CHARGE RIDICULOUS AMOUNTS OF ADITIONAL FEES .
I moved out of my apartment after using energy for about 2 weeks and was charged $64 for TWO weeks!!! I haven t even paid that much during a full month! They will do anything to recieve extra money from a customer, the customer service agents are not very intelligent and need to learn how to speak to customers. I was told that my early termination fee would be $150 by one agent and I got my statement 2 days later and they charged me $200 instead of the $150. They have poor communication skills, I called today asking about this and all they said was we will listen to the recording but it is $200 . They should not tell a customer a certain number but then charge a different amount.
Oh and after reading the reviews, a little too late, I see that they don t even follow through with what the same agent told me about simply showing them proof that you don t live at the address anymore and they ll waive the early termination fee.
I strongly suggest finding a different electric company!!!

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