Received a missed call (not just a letter getting ...

Received a missed call (not just a letter getting lost in the mail) regarding an overdue statement. After I moved, I was signed up for electricity at two addresses and the second did not apparently get hooked to autopay. Alex confirmed my information, quickly set up the autopay, and waved the late fee. So courteous! I have been with Entrust for years and I highly recommend them.