My old car broke down last week and I was at a loss...I came in contact with Miss Libra and she was the BOMB! today I drove off with a 2019 Sentra SV and the process was mad smooth. Everyone here is so courteous they even cheer for you when the purchase is official lol. I recommend them to anyone. Thanks again Libra !
Great experience with the service department at Nissan of Lumberton!
At Nissan of Lumberton you will be treated with the up most respect and absolutely enjoy your shopping experience! I absolutely encourage anyone shopping for a new or used Nissan vehicle to visit Nissan of Lumberton where I had the best experience ever in my life!
Best service ever! Chris Spaulding is our hero! Fixed our tire so we could keep going to the beach! Thank you for being so great! Great waiting room too! Would stop here again! :) Wish ever place was this friendly and nice.
Busy as an ant bed but they are careful to visit each visitor.
The staff was very friendly and knowledgeable. My overall experience was great. The customer wait area could use some improvement the chairs show the wear and tear. I'm just saying if you are trying to sell new cars at a Nissan dealership you should look the part.
Happily willing to flat out lie to you to get you in the door. I confronted the sales man face to face and asked why do you lie to people about financing? We asked questions before hand.Very detailed questions that were all answered in complete lies,I'm talking ZERO deniability lies. The best answer I could get is the phone/internet people get paid by the head,so they lie to get more people through the door.
Why would Nissan allow their employees to steal from them,on top of angering and driving away any chance of future business, plus the negative word of mouth,believe me I'll save any one I can a trip to Lumberton to be laughed at by a salesman,and more or less asked,why are you here?
Nissan of Lumberton is the place to go for vehicle maintenance. The guys in the Service Dept. are very Friendly, professional, and helpful.
Service was excellent. They went beyond expectation. Everyone was so polite. They had wonderful snacks for customers. They had a play area for children. The bathroom was clean and smelled real good.
I went in for a routine oil change and didn t find out until the end of my service that I needed brakes.But I was told they only put brakes on during the week.I never heard of such coming a dealership.So I set my appointment with Rick Hendricks of Fayetteville because they can service your vehicle anytime.
I recently purchased a 2013 Nissan Murano from Terry Chapin Nissan and it was a wonderful experience. From the friendliness of the sales staff to the overall experience of the dealership. Terry Chapin himself personally helped me with choosing the Nissan that was right for me. I test drove two vehicles and when not really sure of what I wanted, he walked onto the lot, picked out a vehicle he knew I could afford AND be satisfied with allowed me to test drive one more vehicle. With me being satisfied, he personally made sure that I was happy with MY decision, walked me through the entire process of purchase. Never in my years of buying a car has the owner been personal with me. I would also like to give commendations to the Finance Managers as well as meeting the service department staff. I will recommend Terry Chapin Nissan to all of my family and friends. nohassle.at.all. Thank you Terry Chapin Nissan for the best car buying experience ever.
They was very nice got me in and out but they did wash my car like they use to do bit it was fine
My truck had a lock issue. The Nissan people said all it needed was an adjustment. No charge!
My car has been withbthere service department for 2 months now just waiting for them to even start. they say they'll call you back when you ask to speak to someone and they never do but when you want to buy a car by good thell pick you up do what ever they can to sell a car and im not guna lie the buying process was quick and easy for me but there service department is hurting would buy a car from them wouldn't take my car to them unless its same day kinda things
Purchased a vehicle last year to find out this year i was overcharged they gave us a 2017 Nissan versa payments are way too high $410 monthly it's a standard vehicle and now im behind in payments they wanna reposse it it's gonna go on my credit im stuck without a vehicle badcredit and a loss of 1000 dwn paymemt the vehicle only retailed for 10,000 but they told me it would be 18,000 im so upset and angry I thought going to a real dealership the experience would be better. We were wrong
This is our 3rd Nissan Rogue. Friendly staff. Nice selection. Service Department is top notch! Keith was a great salesman. Paul one of the managers handled financing can't say enough about his professionalism. Great experience.
If you want to waste your time with some clowns......here is your dealership
Friend made an appt with employee to get a car. She wasnt there for appt. And the told him he could get a car with no issues and denied him within 20 mins. Which they advertised the deal and renigged on the offer. I wouldnt recommend them
Decent service could be better if the waiting wasn't so long
The staff in the service department is top-notch are always willing to help and I've been going there for years the mechanics are superior to all others
I love this place but it took 2 hours for an oil change and I was the very first one there with a 7:30 a.m. appointment
You fit me in without an appointment for oil change in the middle of COVID 19 virus,put I asked in Advance to make sure that all my fluids were filled including windshield fluid,that s the second time I have had my oil changed there and always ask the same thing but it doesn t happen ( is filling the windshield fluid not included with fluids?). I do love Nissan and that s the only thing I have a problem with thank you for asking me my thoughts.
I love this place! I got the 2018 Nissan Versa SV last year. I really wanted a Mitsubishi Mirage but couldn't find a new one in Lumberton anywhere. Although I ended up with a Versa, I wouldn't go anywhere else. I was promissed that after a year, I could get any new vehicle that Nissan carried in my own name, or refinance the one that I have now in my own name. I hope that this is true!!! (Can you guys get other makes brought in such as the Mitsubishi Mirage?) If not, I think that I want the Nissan Kicks! I love the customer service here, and couldn't believe it the day that they got me into my new car. Instantly! No more plastic hubcaps though, please. I actually feel that for the price of my black Nissan Versa SV ($19,000) vs. the Silver Nissan Versa that I really wanted that was only ($14,000), but was told that the paint wasn't good on it, would have come with the nice stock rims. I think that that is my only complaint. I'm not a good bargainer, and needed a car ASAP. If I could go back to that day, I would have said "If you throw on the Nissan Versa stock rims for me instead of these plastic caps, we would have ourselves a deal!" I wish that I did. That's my only regret. Other than that, I really love my car. Now if only there weren't so many rubber alligators (retreads) all up and down I-95 to run over, my car would be 100% perfect still! So...how about them stock Nissan Versa rims? ; ) I think it's fair, especially considering that I change my own oil instead of taking advantage of your free oil changes and car washes. "Fair Trade!"
I love you guys!
Thank you.
Michael Jason Wright
Two hours and 15 minutes to change the oil and rotate tires. Fortunately I was not charged for the rotation but I was not at all happy about the time it took. HOWEVER...we didn t even get to pull the car away from the service department parking area and NOL was on the phone wanting to know how the service went and wanting to buy back the car. Quite frankly we will never again purchase a vehicle from NOL and maybe someone should monitor how quickly these check-up calls are made...vulture comes to mind!
My experience is always over and beyond my expectations. The staff is wonderful.
WOW Factor!! What an experience this has been! Terry Chapin makes buying a car truly the most easiest experience ever! Never in my life have I experienced such customer service!! Terry Chapin and his staff deserve A++++ ratings! Highly recommend!
Worked is in at the spare of the moment which saved us from working around the service during the work week. Very informative and polite. Extremely pleased!!
Just leased a 2014 Rogue and it is a dream. Great, quick service. Easy to work with. Very accommodating delivery.
If you're interested in a Nissan, go talk to Terry. He is wonderful.
Purchasing a vehicle online is so smooth and effortless. They make the car buying process easy, fun, and affordable. Ask for Mark!!! He will not disappoint.
Got there late but was helped I explain that I would be late if it took long the staff gave me priority as I needed to be out of there,
They did not have to do that,
But it was well appreciate.
Thanks guys and gal.
I purchased a 2014 Nissan Altima back in Nov 2014, the car had 3,000 miles on it when i bought it. This January the car started making a popping noise on the front driver side while driving. Since January 2016, til now the car has been in their service 4 times for the problem, and now in June , the problem is still not fix. I am currently under warrant since i have less than 36,000 miles, but it will end soon and still my car is not fixed. They have not offered to replace the car or put me in a new car or give me my money back. I am very displeased with this experience.
me and my wife bought a Altima from them we dealt with Terry Chapin himself he was great gave us many options in our price range ended up getting more car then we tough we could plus you get free oil changes for life we just had the oil changed and the serves dept was great fast and friendly
Very nice and polite when I arrived and my oil change was done in a timely manner.
I will be calling back to Nissan of Lumberton because when I arrived with my vehicle my check engine light was not on. However when I picked it up the check engine light was on. I have images indicating what I presented.
They had good customer service but that did not try to meet my needs of the car I wanted and tried to sell me a car that was not in my price range so I went to bleecker in red springs and they gave me the car I wanted that was within my price range, they did not try to force me to get a car that I did not want and nissan of lumberton lied about the bank approving me for a car for a certain price and I went to bleecker and got the price I wanted with that same bank.
Overall it was a great experience and i received a $25 gift card, the next time i buy a vehicle it will most likely be at this place. The staff are very friendly as well.
BUYERS BEWARE!!!! I wish TO GOD we had seen their grade of F on the BBB website for Eastern NC b4 we did biz here!!!! They're trying to ROYALLY screw us over. What'a way to treat a veteran family - Memorial Day weekend of all times to boot!We're considering taking our whole situation to the state, BBB, AND to the news channels & social media. If they've done you wrong, you should also consider these solutions - plus some. Google research. All I'm saying for now... Some ppl seem to think they can do dirt to others & not face repercussions - WRONG!
LEGAL ACTION COMING:
False or missing estimates;
Failing to disclose exactly what work was performed;
Breach of warranty;
Failing to reasonably perform the requested work;
Products liability (for the sale of defective or dangerous parts);
Fraud;
Performing unauthorized or unnecessary work; and
Damage that occurs while the car is in the mechanic s possession."
I appreciated the attention to detail and all were very nice.
I recently leased a 16 Altima and it was the easiest car buying experience I could've asked for. I live in Tallahassee and the car was delivered right to my door step and my trade it was driven back - I never had to move!
Their staff was professional, efficient, and courteous - I never felt bullied or pressured to buy like I did at other vendors. They made sure I got exactly what I wanted and kept me in the loop through every step of the car buying process.
Not to mention the great deal and service I received throughout the experience - I got the exact color and model car I wanted with a monthly payment lower than what I expected. I can't recommend Terry Chapin Nissan enough!
Wonderful To Place Help Engine Repairs Less Cost Estimates And I Have Been Nissan Customers Since 1991
Johnny and the whole crew in the service Dept are the best . They all are always so helpful and friendly
I love the service and the hospitality from the employees that were they are they are wonderful and I really appreciate the help I get when I get my oil changed or anything else that I have to do to my car
Johnny was very helpful and I appreciate everything he did for me. He made sure my car was in good hands.
Lumberton Nissan got me the exact car that I was looking for. While they are not the closest dealership to me they are by far the best compared to my past experiences. The sales and finance departments were great, I had an over all excellent experience.
Miles was extremely patient and knowledgeable. He made it fast and easy! I sincerely appreciated that!
Great experience. Very clean dealership. Was treated with respect. All my questions were answered. Great service department. Will be back.
My experience was great! I have no suggestions for improvement at this time
I can honestly say that my visit to Nissan of Lumberton was the absolute worst experience I've ever had when trying to buy a new car. Not only did I walk away without a car for my daughter but I had credit inquiries from 12 different banks and credit unions and they tried to overprice the vehicle by thousands of dollars, all while coming to the negotiation table with a printed "Smiley face" and a "CONGRATS", like I was going to accept their ridiculous offer. Thanks for nothing, I'll take my business elsewhere!
Chris is awesome thanks for your assistance exceptional service
My exerience with Terry Chaplin Nissan, was an amazing experiece. Joe was kind and considerate. Joe listen to my pros and cons about my concerns with purchasing a car. He didn't try to force me to make a purchase, he was very knowledgeable about the vehicle. They really take care of their customers. I would recommend them to anyone looking to make their next car purchase.
To anyone that is going to the sales event/promotion that states you are a winner of a monetary amount. DO NOT GO.We told the salesman that we were there for the drawing and we were not there to purchase a new vehicle only for the drawing....Mr.Green....ran my credit after I told him not to.Then lied and said that I did.I only came for the promotion...not to purchase a a vehicle because I had already purchased one.Be aware of this salesman.I told him not to
Great team
A bit of wait time
I have been a customer with Nissan of Lumberton and also, in the past when it was Terry Chapin Nissan of Lumberton. My experience as a customer has been valuable. I extend my prayers to Mr. Chapin, former owner and to Nissan of Lumberton employees.
My free oil change keeps my motor free of raticals. Thank you. Darneen Basile
Service was on point. Waiting time was less. Too much going on to be in an area to long.
Got a great deal! They have the best sales, service, and the owner Rob was so personable and locked in my deal.
I was extremely disappointed in the management. The salesman who helped us out was really nice, but we had looked at a car on their website and when we had went to talk numbers about the car, they wanted almost 3k more than what the website had listed. They didn t even want to honor the mistake that they had made, especially because the price had been the same for at least two weeks. Management wouldn t budge on the price which was also extremely disappointing because what are you expecting when you go to a car lot where they don t put prices on the cars. You re believing what the website says, it s your fault you made the mistake.
False advertising on Carguru, prices posted incentives do not apply to everyone!
I was dissatisfied. The gentleman that checked me in was nice but thats the only compliment I have for them. I waited about 15 minutes to be checked in. I called later to speak with them and I had a very hard time getting thru to them I had to call 7 times to even speak with someone to be connected to service. I kept getting a message saying the voice-mail for that extension wasn't available. I didn't speak with anyone to send me to a voice-mail. They don't do complimentary vacuum or wash. There wasn't even paper in my floor board to keep grease from their shoes getting on my carpet. I didn't wait on my vehicle because of Covid19 that is going around the dealership
Nothing too special about it honestly. It's like every other major dealership.
The staff were friendly, all went as expected from all dealerships.
Always awesome customer service from every department!
Excellent service as always. I'd like to thank Johnny for the detailed suggestions for needed maintenance, and research time for tire quote deals. Tire deals just started, so I'm undecided. My wife added that Colton checked her in, and he and Johnny made her feel like family.
Checked in and was immediately rushed. No questions about what I was there for. I asked for a tire rotation and a oil change. I used to get a free car wash and a explanation of my car needs . I was only called to let me know my car was done. No explanation of what the status my cars condition was in. I appreciate the free oil change, but the personal approach was very bad.
The Best Service Experience I have ever received. The service manager came out to our residence and fixed our problem onsite. The car belongs to my mother and Chris Spaulding had to drive 38 miles to fix an oil leak on a 2013 Nissan Maxima. We were very impressed with his service and would highly recommend Terry Chapin Nissan for your next purchase!
Awesome Staff. Always ready to assist customers. GREAT VARIETY OF RELIABLE NEW & FAIRLY USED VEHICLES TO CHOOSE FROM..
Niko my sales man went beyond what others have done he was very sweet and understanding made sure I was happy and drove away with the 2 cars I wanted . Thanks goes out also to the manger Mike who also made it possible for me as well both gentlemen will definitely do all they can do to make you have your dream car highly recommend them.. thank again for all your help Lynn Tucker
Staff was very friendly, kept me updated and answered my questions.
If I could give negative stars I would.worst experience ever! DO NOT go here...
Driver door had dent in it when car picked up. Not happy
Kayla set my appointment. Johnny signed me in and my car was taken to service department for routine oil change. When finished Johnny came and spoke to me about my cars future needs. I was worried about my tires. I picked out my date (next week) for replacement tires. I had options for payment! He really gave me some insight.
While I was waiting, Sales (Mr. Green) came and sat with me for a few minutes and we spoke about my future vehicle. He was giving me some great pointers and selling me a vehicle in the future.
Will definitely purchase my 3rd Nissan from here.
Estimated time that it would take to service your vehicle.
False hope /lied to just to get business! Never again
The best experience I ve ever had at a dealership was at Nissan of Lumberton. Everybody was friendly and a happy atmosphere all the way around. They were willing to let me test drive as many vehicles as I wanted and always welcomed me at the door. I can t say anything bad about my experience. My sales person was Joe and Chris (general manager) walked me through all of my options. They even helped entertain my child while I signed papers. They truly made car buying easy!
Sent My Husband a letter saying They would purchase His truck at 120% of its value, up to the 31st of December, regardless of Him making another purchase from Them or not. Since We live an hour away, My Husband called, the afternoon of the 31st, and asked for an estimate on what They would give Him for His truck... once They realized He might not be spending that money THAT afternoon, They wouldn't give Him the estimate and gave Him the run around til it was too late! They will NEVER get anymore business from Us!
Amber Strickland
I m so upset with the lies this dealership has told me, truly unbelievable. Yesterday I spoke with Corey about the promotion that s started Friday. The We will payoff your trade no matter what is owed.... Corey verified everything including what was owed on my vehicle and that I would be able to proceed with the promo for 2020 Nissan Altima w/ my trade and negative equity being paid off for under $22,000. This was a bold face lie. I came and sat with Ricky- who had no ideal of the promo and made me show him so he could go ask about it. The We will payoff your trade no matter what is owed when it came to numbers was non-existent. They literally tried to place my loan right back on to a new vehicle. Essentially meaning - I would pay off my own trade. The price of 22,000 skyrocketed to 35,000. And I had a check from Navy Federal in my wallet. To top it off Corey would not even come from the back to speak with me about his inaccurate information, and he knew I was driving 1 hr + away
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