My experience with Terry Chapin Nissan was truly o...

My experience with Terry Chapin Nissan was truly one of a kind. I made the two hour trip from Charlotte to Lumberton based on a family member's referral and it was well worth the drive. I began the application process with a top notch sales specialist, Libra McCray, via phone and email. When I arrived to take delivery of the vehicle that I had chosen and been approved for, Libra informed me that it had been sold earlier in the week. I wasn't happy with the vehicle options that I was presented with, so I told Libra that I would just leave and try again later. Thankfully, Libra did not allow me to walk away that easily. She introduced me to Mr. Chapin, and he instantly took full ownership of the situation. Keep in mind that this was on a beautiful Saturday afternoon, most business owners would have probably been on the golf course, Terry took me straight to the car of my dreams! Then he spent an hour on the phone with various banks trying to secure a great deal, he even called a bank manager at home! What impressed me most about this experience is that Terry did not just stop at an approval, he allowed me to drive my car home that day and still continued to negotiate on my behalf until he secured a deal that was fair and in my best interest. I will never forget the care and attention that I received from Libra, Eugene, and Terry. These guys deserve more than 5 stars!