Energy Air, Inc. Reviews

I recommend it is the best air conditioning company in Florida

Work there for almost 7 years. Pretty good company.

Our Tech, Patrick, did an AMAZING job - he went above and beyond with his investigative techniques and fixed additional issues that we did not even know were potential issues, without hesitation...that man deserves a BIG RAISE!!!

Energy Air has been amazing to work with. They were able to get a representative out to the house after hours in order to fix my central air unit. Steven was quick, personable, and knew exactly what he was doing. He provided me with advice and specific instructions on how to prevent this issue again in the future. Steven did not try to over charge me or take advantage of the situation in anyway. I would certainly use them again for any issues that may arise in the future!

I have worked under a mechanical licence most of my life with many companies.. Energy air has its gig together and they treat their field employees good ! Proud to work for such a company into days construction world safety is always first !

Stephan did a great job checking out my system. He explained things as he worked. Thank you.

The person helping on the phone and the service tech were amazingly friendly and helpful. The service tech managed to squeeze me in on a very busy day because my ac had stopped and it was in the 90s. He had it back up in less than an hour. I would not hesitate to call again.

Excellent service and selection when it comes efficient low cost heating and air conditioning service. Highly recommended.

It was a great pleasure working with Energy Air. I was most impressed with the knowledge and honesty of my consultant Nick Barker. Had new unit installed beginning of April and my electric bill has decreased almost 75% during the hottest summer months. The technicians that came out to do the install were prompt, courteous, very professional and did a wonderful job. The entire process was quick and painless and I have had absolutely no issues to date. Thank you Nick and the tech team, Mal & Tom. I would recommend Energy Air without hesitation.

Here is my 5 cents about this place: We moved into a brand new house in 2014 and we started having issues within 2 years of our move. I don't know who is wrong or who is right here but if I am getting a bad fish from a supermarket I'll probably blame the supermarket. With the fish, I can at least look at the expiration date but what do I know about an AC and how should be suspicious about it? Especially if it is a brand new one. When we found out that our coil was bad and there was only a handful of freon left in it, we decided get a new one from them for almost $900. They came and installed it. Everything seemed to be fine. Two months later we found about this lawsuit against Lennox and we filled out an application with the law firm. Everything was fine until we found out that Energy Air could not provide the serial number of the coil that they installed!!! What kind of a company doesn't keep record of a coil that they install? So there goes our $900 that we could easily get back. Meanwhile shortly after they installed the new coil, we started having issues again where the AC couldn't keep with the heat. They came to look at it and charged us $89 and lied to our face that everything was fine while pumping freon into the system behind the scenes to mask their bad workmanship. They think we are stupid but we are not. As of two days ago the freon they put it in the system is long gone and here we are after 5 years of buying a brand new home and after replacing a coil + 2 dampers + all service charges we are sitting in house that has an AC that blows warm air. I am in the process of buying another AC. I have to pay probably $5-6K for the new one. What I want from companies like these is to protect consumers...it is not a good practice to install an AC with known problems. They should not be seeking to make profit from service charges while knowing that the product they are promoting is worthless. They are the subject matter experts, we are not.

Excellent service and competent staff! We had an AC replacement and Energy Air s team guided us through the entire process ending in a quality install. We are extremely satisfied, couldn t ask for more. Highly recommended!!!

My unit had a leak. Tech came out and said he fixed it. Two days later it was still leaking. I called back and the same tech gave me attitude. I will never use them again. I recommend Global Cooling. Friendly and professional.

The customer service was outstanding, and the service tech was even better he made sure to explain the problem and give me options on how to handle the situation. Also a valid recommendation on how to deal with the situation. Definitely respectable company.

First time customer but will now be a customer for life. Great response time, knowledgeable technician. My family and I are very thankful

Everyone I was in contact with was very professional. I got what I wanted at a good price. I have already given your name to a couple of others looking to replace their system.

My Sales contact was Julian. The service technicians that installed our complete HVAC system were Mike and Oscar. Julian was very knowledgeable, responsive, honest, and friendly, great job by him. Mike and Oscar did an absolutely amazing job. Not only because of their friendly, professional attitudes, and expertise; but by going the extra mile with how neatly and clean everything was set up compared to the previous installer of our "old system" (was just 3 years old but badly undersized). We purchased our home new 3 years ago, and the Air Handler area after this installation was a NIGHT AND DAY difference with how clean and neat everything was left and set-up. My experience with Energy Air has been exceptional. Keep up the great work!

I had an inspector out to my home which noted some issue with my AC unit on my new construction home. My builder went MIA so I had to contact Energy Air directly since they were the subcontractor who did the install. The technician Manny was very knowledgable and patient with me. He corrected the issues and took the time to educate me on the unit. Recommend Manny for your service.

Manny is very knowledgeable, he is friendly, takes the time to expain the process of the inspection. Manny answer all my questions clearly and gave me the wonderful options your company have to offer for my situation. I will like to thank Manny for going above and beyond his duty to make me feel comfortable and confident that i chose right when i call you. Manny earned a customer that will stay with Energy Air.

Always excellent service; very responsive in an emergency. Regular maintenance plans keep your warranty valid and provide a discount on service calls and parts. Patrick Roberts is very knowledgeable about Carrier's Infinity system; very professional technician.

Great place for all your AC problems. A+ in all the service they provide.

Between the salesman to the installers a very professional company and excellent work.

This vendor was used by David Weekely to install the HVAC systems in my newly constructed home. They were contacted to install Nest thermostats after construction was complete. They will only warranty thermostats they provide. Price to install 2 Nest thermostats (including the thermostat) was over $800. As the thermostat can be obtained for about $210, this equates to $190 installation cost per thermostat. Seems a bit high.

These guys are very prompt and thorough with their services. They do what it takes to make sure it's done right. Would highly recommend them if you're considering a HVAC company for either residential or commercial property.

I left my house with my thermostat set at 74 as usual, I came back home to 86 degrees. My unit had shut down and after unsuccessful attempts I finally called. I left a voice message since it was after hours and in less than 10 minutes I received a callback from Davron. He guided me through what was going on and how to resolve the issue. Davron, you saved our family tonight!! Specially my 5 week old baby! I m forever thankful! Thank you and Energy Air for great support!

Service Technician was hones, polite and a complete gentlemen. He knew what he was doing and had me back in service timely. Would like to have him service my account all the time.

My home AC was not turning on couple of weeks back due to drain line clog . I was charged couple of hundreds to get it fixed by this company and last week it was not working again due to the same problem .

Chad P. WAS VERY INFORMATIVE AND HELPFUL HE EXPLAINED HOW MY ACUNIT WORKS I WOULD DEFINITELY RECOMMEND THIS COMPANY TO MY FRIENDS AND FAMILY.

Monday of this week our Carrier Infinity System incurred a major failure. I call to report my AC system was down and a tech was sent to my home within hours.

Omar performed diagnostic tests and accurately identified the problem. Unfortunately the parts required to repair the system were not available.

The parts were ordered on Tuesday and arrived on Thursday and installed by Omar that day.

Ashley kept me advised as to the status of the ordered parts and the timing of their arrival.

Together Omar and Ashley got our system repaired and returned the comfort of AC to our home in the hottest time of the year.

We appreciate the service and support we received from Energy Air.

Over the years I've lived in a couple places & needed AC repairs. I used a couple different companies & most left me disappointed. Because you don't know who to call. I came across
Energy Air for some repairs & they were absolutely fantastic. My current AC (which was 15 years old) I decided to replace so not to brake down in the summer...again. It's been a week now & I couldn't be happier with it. From the scheduling, the sales person (Julian who was excellent), to the installation crew, all were fantastic. Also, the unit I was getting was out of stock so they gave me an upgraded one at no extra charge so to not delay the install. Great experience from start to finish. Thanks EA!

The person on phone did not want to honor their own commitment for a warranty service and virtually refused to get the issue checked up and said that if you don't have an issue of uneven cooling they will charge me. She will not even look at notes of the engineer visit where he mentioned that air flow technician visit required to check the uneven cooling issue. Also she directly confirmed that you might have to live with the issue for life.

We are very happy with our new A/C. We got the best installers they have Mel and Tran they were beyond amazing!!!!! I always want the best people to work on my house and i know i got it for sure!!!!! Not that they only did a great job installing but they did amazing job by explaining everything and also were so nice to our boys to answer their kids questions. They also clean up beautifully before they left.I feel very happy about everything. Also they have a great prices compare to other companies even our neighbors went with them a month after us. What does that say to you Our salesmen was Jason he was great too! If i ever need anything for sure I'm calling Mel and Tran duo the best out of best!!!!!Thank you for everything!!!!!!!

We had heard such great things about this company and thought we'd try them being new to the area. The maintenance "pro" was very rude and disrespectful in his visit. He spoke to my wife like a child and acted as if he was better than us, even making a comment, "I used to live paycheck to paycheck too". (This is in a 1/2 million dollar home). He continued his disrespect by trying to talk over our heads and up sell us on something we really don't need and added more coolant to our system than we originally agreed on, costing us close to $100 more than expected. I'm hoping this was just a bad egg, but we will be on the lookout for a new air conditioning company to take over the maintenance on our unit.

I had the pleasure of working with Steven H today as he replaced the bad part in my a/c unit. Not only was he on time but very professional as well. He showed me the part he was replacing and explained to me that the most likely cause resulting in the malfunction of the part was electrical. He provided some advice on keeping the filter clean as well as other hints to avoid future issues. Steven's personality and customer service skills were so refreshing compared to the many other companies that do not provide any customer service to the clients. Energy Air is a great company with great employees. I highly recommend them if you are in need of anything regarding your a/c unit. Ask for Steven and you will have the best!

Energy Air has helped us with emergency care & routine maintenance many times. The staff is always professional, courteous & efficent. They respond quickly & get the job done, for a very competitive price. We'd definitely recommend Energy Air to anyone looking for HVAC help.

We have used energy air for years and Patrick is the best!!! He's courteous he's clean he's like a part of the family ! And Donna Joe in-service is the best you'll ever have they are on top of everything they show up when it's supposed to show up and they do everything they're supposed to do
We love energy air!!!

THE BEST! Helped us out of a really bad situation. Everyone that I dealt with was very professional. Always on time and service was outstanding! Cannot thank them enough!

Saved alot of money by calling Energy Air and create help from Manny over the phone. Manny was very helpful over the phone. I recommend him. Thank you Manny!

Worst company ever! They installed my original A/C unit 2 yrs ago in a new construction home. About a month ago, I opened the door to the room that the A/C unit is in and the smell of mildew/mold was very prominent. I also noticed that the unit itself was covered in sweat and the wall that enclosed the duct work was soft from moisture! I called Energy Air because I didn't know what else to do. They came out and said nothing was wrong with the installation nor unit and charged me $189 for the service call. I then reached out to M/I homes warranty department and they sent out another company. This company fixed all the issues and M/I homes covered it. So thankful for M/I homes sending out a different company. Do not use this company if you have options!!! Completely unsat!

I called the emergency line at night ,and Manny responded within 1 minute , he was very courteous and took care of the problem right away.Highly recommend

I am very happy with the service Joel has provided. He's very professional and explains everything he's doing. I am very pleased with the service provided by Energy Air to my ac.

Not much to say they specialize in commercial air systems large and small scale.

Bad experience for me...been more than 3 months and still waiting for them to call me after spending hrs in their office. At least should be more courteous and professionals. On my opinion.

I requested bids from 5 HVAC (including 4 of the largest) companies on two new systems. Julian Morales was the only one who inspected the duct work in the attic and gathered the data (window sizes, insulation type, window type, building orientation, etc.) to conduct a manual J/S to determine the proper tonnage of the equipment. All other companies merely wanted to trade like size for like size and it turned out one of the units was oversized causing humidity issues. When I asked for a manual J/S they either resisted or said there would be a charge. I had hot and cold spots in the house and he was also the only one to suggest a zoning system which has worked out very well. His knowledge of HVAC was extensive and he was very patient answering questions over a period of weeks.

The installers Mel, Tran and Raul did an excellent job on both units which required extensive wiring with a second sensor and changes to the duct work. I was told Mel and Tran were the best at what they do and that certainly proved true.

Julian has come back to my home several times to adjust the humidity and other settings on the Infinity thermostat and further explain the capabilities of the system. I highly recommend Energy Air for your HVAC needs if you want something more than to merely be sold equipment.

We had a problem with our A/C unit and Manny resolved the issue within 30 minutes. He was great with explaining what was wrong and how to fix it. We will definitely call Energy Air if we have issues and hope we get Manny again. Very kind, respectful and knowledgeable...Thank you for getting our house cool again!

Our air conditioning system quit working. Since Energy Air had installed the system several years ago, we contacted them for service. They sent out Davron the next morning. He quickly determined that a fuse had blown but had to do extensive research to determine why. After diligent testing, he identified a wire in the air handler that had grounded out and caused a short. Davron was extremely courteous and professional. We were extremely pleased by the service provided by Davron from Energy Air.

Energy Air was hired to install a Daikin mini-split, the installation was done wrong (as their technician informed me on a later visit) and began to leak oil. It took weeks to get a technician to repair the unit, which required a reinstall of the unit, and shortly after still did not work. Called for a fourth visit and gave up when the technician said it was just a faulty unit . I would not use them or install a Daikin, ever.

I had an issue with the motor in the air handler. Energy Air Technician came in and told me that the entire fan unit should be replaced and quoted me $450 for labor. Energy Air technician was explaining all the details and made me feel it s a big issue and trying to charge me the total amount the same day. Once the technician left, found that the issue is due to loose connection of electrical wires and there is no fault with the motor or fan unit. Disappointed with the technician professionalism and his technical capabilities. Called Energy Air Orlando office to express my concern, but the residential service team were rude and doesn t know how to interact and respond to queries or concerns. Reached out to Energy Air due to prior good experiences but I have now lost the trust with the Energy Air company.

I highly recommend the outstanding team at Energy Air. Each employee we dealt with maintained the same courteous, accommodating and professional attitude that you would expect from an established company such as Energy Air. We had an amazing sales consultant and an outstanding installer who each took the time to explain the process and provide us with all necessary paperwork. There is a reason why they have been in business for so many years yet continue to rack up the 5 star reviews!

What a difference it was. I am so pleased with the service I received today. I had my ac unit put in by Del-air and I have had a few electrical problems with the installation. Well this am the outside unit stopped working. I called Energy Air and was told a tech would be there in 45 min. 25 min later Todd was at my house. He was very polite and he started working right away. He showed me the part that was defective and had a replacement part in his truck and had it installed in minutes. I will always call Energy Air and I will ask for Todd. The service is above and beyond. The price was very good too. I must say Energy air made my bad day a cool day...Thank You Energy Air!

I have been using Energy Air for years. They are reliable and trustworthy, always able to fix any problems, fair pricing. I will never use anyone else!

I made an appointment based on a referral and no one showed up after almost 7 hours of waiting without even a phone call. I called head office and they said someone would contact me, well they didn't. Very poor customer service.

This company is awesome. I have had them service my AC before and they are very honest and only repair what needs to be done. Yesterday I called because my AC stopped working and the thermostat showed no temp reading at all. By my description of what was wrong I was told that my drain line was clogged. I was emailed a list of instructions on how to clear it myself. It was easy enough to follow and now my air is working again. It saved me a service call. I very much appreciate any company that is not just out to create very expensive service calls. Teach me to do the simple stuff and when I do need repair or replacement, I will call you every time!! That is "great customer service"!! Thank you so much.

Manny was a true professional and was very courteous. When I asked questions, he gave replies that I could understand. He is a good ambassador for Energy Air and I felt he was trustworthy.

We have been doing business with Energy Air for over 20 years and will continue to do so due its outstanding service.

My recent experience with Energy Air, Inc. was truly amazing. Yolanda was quick to respond and provided us with a few different options to fix our AC needs. Mike and Scott, our installers, did a great job and made sure I had everything I needed before they left. Jodi was extremely helpful with scheduling our inspections and following up with me on additional product questions I had. The entire team was professional and helpful from start to finish. I would use them again in a heartbeat.

Fantastic, quick and honest service. From the office staff to the technicians - they really did their best to resolve a very uncomfortable situation with no a/c in our office. The techs were fantastic and Carrie in the office is absolutely awesome. I will never call anyone else.

Wonderful firm and the people are prompt, courteous and most importantly, qualified. We recommend their service to our friends.

We originally had Energy Air install a new AC unit, add a return vent to our master bedroom, air balance, and attic insulation. Our main complaint was our bedrooms remain hot, and that is the reason we had the air balance and extra return installed. When we had our unit serviced this year we asked them to look into this as our bedrooms temperature is at 76, when our thermostat is set to 72. Our living room is the coolest. When our scheduled time for the technician was 8-12, no technician showed. Apparently they were running behind, and they rescheduled me for another day. When the technician came out he said I needed my house to be air balanced, and the return vent we had installed doesn t really do anything. He quoted an air balance for $500. I proceeded to call the company and spoke with James on why we would spend $500 when we have had it air balanced before, it doesn t just change. He states since it s been a few years, nothing he can do but he would speak with his manager Sean. I waited 1 week for a return call, no one called me back. I called back for James, left him a message. Still 4 days later no return call. At this point I asked to be escalated to the manager Sean. I called every few days and finally after over 2 weeks the manager Sean called me back. I explained to him at this point, my main frustration was no return phone call. He states he is busy and in the field, and truly no empathy or care for his lack of response. Basically, he said his technician doesn t speak good English, and maybe he misused a word, but the technician spoke perfectly good English to me. Due to the time frame, they stated they will not fix the air balance unless we pay $500. I understand the time frame, but the main issue is: customer service, timely response, technicians showing up in scheduled time frame, and clear communication across their team about the service provided and if it was done correctly or not. When we first used energy air it had great customer service, but it seems like over the past few years that has changed.