Here is my 5 cents about this place: We moved into...

Here is my 5 cents about this place: We moved into a brand new house in 2014 and we started having issues within 2 years of our move. I don't know who is wrong or who is right here but if I am getting a bad fish from a supermarket I'll probably blame the supermarket. With the fish, I can at least look at the expiration date but what do I know about an AC and how should be suspicious about it? Especially if it is a brand new one. When we found out that our coil was bad and there was only a handful of freon left in it, we decided get a new one from them for almost $900. They came and installed it. Everything seemed to be fine. Two months later we found about this lawsuit against Lennox and we filled out an application with the law firm. Everything was fine until we found out that Energy Air could not provide the serial number of the coil that they installed!!! What kind of a company doesn't keep record of a coil that they install? So there goes our $900 that we could easily get back. Meanwhile shortly after they installed the new coil, we started having issues again where the AC couldn't keep with the heat. They came to look at it and charged us $89 and lied to our face that everything was fine while pumping freon into the system behind the scenes to mask their bad workmanship. They think we are stupid but we are not. As of two days ago the freon they put it in the system is long gone and here we are after 5 years of buying a brand new home and after replacing a coil + 2 dampers + all service charges we are sitting in house that has an AC that blows warm air. I am in the process of buying another AC. I have to pay probably $5-6K for the new one. What I want from companies like these is to protect consumers...it is not a good practice to install an AC with known problems. They should not be seeking to make profit from service charges while knowing that the product they are promoting is worthless. They are the subject matter experts, we are not.