The person on phone did not want to honor their ow...

The person on phone did not want to honor their own commitment for a warranty service and virtually refused to get the issue checked up and said that if you don't have an issue of uneven cooling they will charge me. She will not even look at notes of the engineer visit where he mentioned that air flow technician visit required to check the uneven cooling issue. Also she directly confirmed that you might have to live with the issue for life.