We had heard such great things about this company ...

We had heard such great things about this company and thought we'd try them being new to the area. The maintenance "pro" was very rude and disrespectful in his visit. He spoke to my wife like a child and acted as if he was better than us, even making a comment, "I used to live paycheck to paycheck too". (This is in a 1/2 million dollar home). He continued his disrespect by trying to talk over our heads and up sell us on something we really don't need and added more coolant to our system than we originally agreed on, costing us close to $100 more than expected. I'm hoping this was just a bad egg, but we will be on the lookout for a new air conditioning company to take over the maintenance on our unit.