Monday of this week our Carrier Infinity System in...

Monday of this week our Carrier Infinity System incurred a major failure. I call to report my AC system was down and a tech was sent to my home within hours.

Omar performed diagnostic tests and accurately identified the problem. Unfortunately the parts required to repair the system were not available.

The parts were ordered on Tuesday and arrived on Thursday and installed by Omar that day.

Ashley kept me advised as to the status of the ordered parts and the timing of their arrival.

Together Omar and Ashley got our system repaired and returned the comfort of AC to our home in the hottest time of the year.

We appreciate the service and support we received from Energy Air.