Edinburgh Bicycle Co-operative Reviews

I'd like to say to the extremely jaded and disgruntled looking member of staff who served me today - you do an amazing job and you make people like me so damn happy, my bike has never ridden better and I went so much damn further than normal today I threw up, all over the damn bike. I'll be back in for cleaning products - stay awesome.

Really helpful and knowledgeable. Always happy to help and give advice, which is great for a novice like me. Very friendly service.

My daughter tried to set of to cycle to her 12 nursing shift yesterday at 6:20am. Puncture . I called this shop in Rodney Street and they provided a new inner tube. Brilliant service! Supporting NHS at this difficult time makes all the difference. Thank you xx

Extremely good service, very knowledgeable. Good products

Always the best from Matt, Ewan, Cliff and the rest of the staff I encounter! Helpful, knowledgeable and don't rip you off. Really enjoy my encounters with the staff albeit in such times.

We have a tandem bicycle which is disassembled and packed into luggage cases for air travel. Only hours before our international flight I stripped a bolt and could not disassemble the bike! According to the posted hours, the coop should have closed an hour before I rushed in the door. If we could not disassemble the bike how could we travel home? The wrench (a lovely lass, by the way!) said she'd see what she could do. She was successful and we made our flight on time. She charged us next to nothing for a service that was hugely valuable to us.

While waiting for her to salvage our travel, I was able to look around the shop and found it pleasantly laid out with a wide range of bikes and gear. The staff was personable and generous with conversation. Keep in mind, they were supposed to have been closed for an hour!

Really knowledgeable staff - they knew the area & gave me some useful hints, and knew their bikes and accessories. Highly recommended!

Knowledgeable staff, decent choice and has everything you might need

Great, service and advice in choosing a bike, thanks Mate for helping me have a nice day Piotr

Consistently great service across both their Edinburgh stores.
I've never felt pressured into purchases and even if all I was needing was some advice, the staff have been happy to help. Even helping when I came in off the side of the road after an unfortunate incident with a loose bottle cage bolt.

Ended up getting a couple of my bikes through them and due to the great service, my family who lived elsewhere use them.

They're not the same as if you were wanting to support a small, independent store but they're a cooperative and are run by people who genuinely care about the sport, the industry and encouraging people into the sport of cycling.

Massivethanks to everyone at The Camnonmills store. Gears completely sorted while I waited and a master class included.

Big thanks to this great shop and Euan who worked on it for sorting my elderly bike out when passing through Edinburgh on a round UK coastline bike trip. Some essential work was needed and it got done quickly. Now two days further down the road I can confirm the work was done very well and she is riding better than ever. Thanks guys. @hughsrefilltour

Doesn't even deserve the one star, absolutely appalling customer service. Young chap in there was blunt and rude, very unhelpful. Please avoid and use another cycle shop.

The service is amazing! Dougie fixed my bike within one day and it was even cheaper then the price he has calculated at first. And he fixed even more small broken things on my bike. I will never go to another bike shop again! Thanks Dougie! :)

I took my bike in yesterday, a Friday night, at about 4pm, with a snapped chain. My bike is my only transport, so this was awkward. I think it was Euan I spoke to. He gave me an even handed run down of my options and I decided on a new transmission and chain. I got a text just after 6pm the same night to say that my bike was fixed, and I picked it up this morning, good as new. Two thumbs up!

Very disappointed with level of workmanship and advice received. To cut a long story short I was advised to buy a poor quality wheel that they were not able to fit properly.. The wheel is constantly de-tensioning and the rear cassette is not installed correctly.

Knowledgeable, friendly and enthusiastic mechanics. A great place to have your bike serviced.

I ordered an essential part for my Brompton that I needed in quick order. EBC were unable to get the part to me within the stated delivery time, but they kindly emailed and called me immediately to let me know, giving a full explanation (they have stuff stored in other locations) and providing options to resolve the issue. None worked for me and I was able to cancel the order without any issue. Whilst I ended up sourcing the part from elsewhere, I was very impressed EBC''s prompt, flexible and understanding customer service - excellent!

Havent seen this good bike shop / service for long time,
staff is proffesional and has a lot of knowledge.
Quick valutaion of service, didnt take to long either.
Bike friendly atmosphere, helpful with the quick fixes,
Highly recommended.

Am loath to even give one star, be prepared to empty you wallet for very ordinary gear at higher than average price. Bicycle snobbery like never before. No enthusiasm for cycling or imagination. Don't be fooled by the name, not like any other Co-op I have ever encountered except maybe the grocery store kind of Co-op. If you have a barge pole use it to steer clear of the Edinburgh bicycle snob Co-op.

Nice visit to this cooperative.
Went in with a flat tire and met really helpfull staff to help me with the repair.

I live in bikeshop-Central in Edinburgh (near the Meadows with about 8-10 bike repairplaces in walking distance, includingone voted as "the best bike shop in the UK)). But still, if I have a major repair to do, Ill cycle the 20 minutes across town and leave my bike in the hands of Dougie. Very knowledgeable, laid back and helpful. Last time he even called me twice to ask about details while other would have just done the job and not cared.
Excellent Service, quick turnaround, 5-stars! Always feel confident leaving my (plenty) bikes in his hands.

I love this place. Always very helpful. They are not expensive but neither are they for the budget conscious.

The sales assistant was perfectly helpful but it seems every time I go in this place at lunchtimes there's one staff member on and always a long wait. You will be busy at lunchtimes so why not ensure you have at least 2 staff on? It's really irritating when you're trying to get your chores done in your lunch break.

Helped me out with an emergency check up & made some helpful tweaks to my brother's bike (which had had a wee bash while on loan to my pal, eek) at very short notice. Very much appreciated. Thanks guys!

ME : Can you confirm Edinburgh Cycles are comfortable to not offer me any
alternative solutions knowing there is a risk of the bike failing and
causing serious injury or death?

Edinburgh Cycles: The bike has been subject to a stop ride after a safety concern, and as such I am not able to offer you a refund for the bike.

Great service friendly staff . Supplied & fitted panier rack with very little notice .

I felt that the staff here (Dougie) really went the extra mile to make sure I was back out on my bike asap. Big thanks and would recommend!

These guys know their bikes. Competitive prices, great selection and decent location.

Took my bike in a few weeks ago for a service. Great, quick job from the friendly and knowledgable staff. Reasonably priced. Although not as big a range of bikes and accessories as their main store they have plenty on offer.

Maybe the cause was Covid but I had a bad experience with this firm. I placed an order and received nothing but an automated email to say it had been forwarded to another shop. I only knew the order had been processed because it appeared on my PayPal account (without the money being debited). In the next 7 days I tried emailing and phoning the firm but received no response - leading me to conclude they are the Edinburgh Bicycle Un-cooperative. Then I got a 7-word email to say the order had been cancelled.

I work as a cycle courier in the area, when my brake cable snapped I came in to buy a replacement to carry on my shift. I purchased the rather expensive cable and asked if I could borrow the guys cable cutters to fit it and carry on working (the gentleman was wearing nitrile gloves and in the process of working on a bike, there's no way he doesn't have cable cutters).
They refused to let me use them for the whole 1 second it would have taken, meaning I had to go home where I have spare brake cables anyway. Bike shops have always been nice places in my experience, cyclists looking out for each other as bicycles are definitely fickle and require more or less constant service to run smoothly. But looking around at the poor (and expensive) selection, it dawned on me that this is not a bike shop. But merely a shop, which happens to sell bikes.

This is my first review I've ever written because I was amazed from the excellent service!

Only bike shop i visited that was able to explain all the bike jargon in plain English. The staff asked what i wanted a bike for and recommended best option. They even explained why spending all of my budget would be going OTT in terms of what I needed. Since been back and service has been to the same high standard.

Super helpful and knowledgeable staff. We came in with what we thought was a damaged carbon rim. They looked it over very carefully and assured us that would be fine to keep riding. They could ve sold us a 300 hundred dollar new rim but they were honest and took the time to help us understand that the rim was still good.

EBC is super. Feels like a local bike shop with the advantage of a larger chain's prices

What a Fantastic Service and Professional Approach of The Staff. Special Thank You to Dougie, who removed the defect like the Master of Mechanics and gave me professional tips for the future. Very happy as usual from this place. I do Totally Recommend!!!

Excellent service. Wide range of bikes and knowledgeable and friendly staff.

Great shop staff very helpful resolved problem straight away for me, definitely use again.

Staff here are great if not heroic, did a very difficult fix on my bike. Sometimes takes a bit longer to get the bike booked in for repairs/service etc but worth the wait as these guys are trustworthy and their expertise second to none. Been a customer for 4 years, they haven't let me down yet. Keep it up!

Best customer service i I have ever had in my entire life, these guys are amazing, seems like nothing was a problem for them. I had a few hick ups with my first choice of bike but the guys from the brunstfield shop made sure i got the right bike for me in the end and bent over backwards to help. Can not recommend them highly enough, if you buy from them you can be rest assured that you are in good hands and will be looked after.
Thank you Simon, Nile and Rich

Super nice and super helpful! Going there for all my bike needs from now on.

Awesome shop, really go the extra mile and have been extremely helpful with all sorts of bike maintenance and cleaning queries. Would recommend!

Excellent service where the team went above and beyond the tire change I requested. Quick turnaround and helpful feedback feedback provided. I will definitely be going back here.

Excellent customer service. I went here twice near their closing hours, but the guys served me with no rush. I collected my preordered bike today and got another friendly service from Matt. Keep up the good work

Helped me out when I couldn't remove a stubborn pedal, even though it was a busy Saturday. And didn't even charge me for their time.

I bought a lot of accessories from these shop today and they were very helpful. The guys helped me with all my queries and try to guide me with my purchase and cyclescheme quotation. After being in several cycle shop in Edinburgh, I think that Bicycle Co-operative gives a very good service.

Fantastic little shop with highly knowledgeable staff. Very reasonably priced.

The accessories for sale in the shop are very expensive and overpriced.