Lauren Kim

Review of Edge Imaging

1. The "personalized" code to view/ shop for my ki...

1. The "personalized" code to view/ shop for my kid's photo is ridiculously long and makes the whole task of having to look up their photos tedious

2. You'd think with the money they're saving from printing paper that they'd be able to lower the prices instead of charging you $30 ($33.90 with tax) for DIGITAL prints.

3. To add insult to injury, the packaged photo "deals" come with sizes and a calendar you don't really need and all start at $50.

4. I called your 1-888 number THREE times today and each time waited about 15 minutes before I had to get off the phone and call at a later time (11AM, 2:30PM and 4:30PM). No one picked up.

5. I put in a request for a call-back and still have not heard back.

6. If you have backed up calls since 3 weeks ago (I can see that has been your excuse from your responses from complaints 3 weeks ago) then you need to hire someone who can answer the phones or at least do a recording letting people know of higher than normal wait times. Also, if it's been going on for 3 weeks or more, it's become "normal" now and you should be able to do something about it. Especially if you are charging families $30 for a digital print.

7. You are a greedy, money-hungry business preying on the sentimental value that a child's school picture has for families. Way to exploit the kids.

8. I ordered my $30 digital prints this morning and still haven't received them.

9. I also registered for an account and had to wait for a verification email. It's been more than 6 hours since I registered and I still haven't received a verification email so I had to complete my purchase as a guest. My purchase that I still haven't received...

10. I will be making a complaint to my son's school council to go with a different vendor moving forward. I'd rather do paper orders than have to go through this again and pay ridiculous amounts of money for poor service.