Sharlene Packman

Review of Edge Imaging

I put in an order many weeks ago and still don't h...

I put in an order many weeks ago and still don't have my son's school photos. I called to find out why. They said they had a day without power and have had other technical difficulties. I asked why I didn't get any notification of the delays "we don't do that". I asked for a reimbursement "if you send us back the package we will reimburse you". I have NEVER delt with such poor customer service. They then offered to send extra sheets via courier. I asked why they didn't do that weeks ago with my photos that I still don't have? "We send all of the photos to each school all at once." I understand how this would make sense if everything was running smoothly and on time. Walmart gives a full reimbursement if you don't have your photos in 7 days. I will be asking our school to consider getting a different company for next year. This is ridiculous. So much for sending out my Christmas cards with photos this year!!