No message in the mailbox where the package was delivered. Package cannot be found. Actually, no star should be awarded for it. I will complain to the supplier. They should investigate where the package went.
2x verifiably been at home, but no delivery took place. Then selected "in front of the front door" as the storage location. Even this was acknowledged with undeliverable.
Obviously one is not able to deliver the parcel properly, neither personally nor the shipment (weight 100g!) In front of the front door.
1 is already too much here.
DPD is really the most unreliable parcel carrier I know. Today I was waiting for a package again. Again the information came by email that it was parked at the desired location and again that was not true. So I went looking for it like at Easter and this time I could actually find my package at least in the stairwell with the right house number (that was also different). Since I am liable if the package is taken by a stranger, it would be desirable if the drivers at least put the package where it is supposed to be (the desired location was on the ground floor in front of my apartment door) and did not unsuspectingly leave it somewhere. Customer service is unfortunately not interested in such feedback, as a customer got the feeling of being annoying. I usually don't order when I know that shipping is done with DPD, but unfortunately some sellers keep it a secret ...
A thousand thumbs down !!! Unreliable.
Package never received. No note in the mailbox, but supposedly delivered. Never never never never again
It's not the first time ..
For the first time, I have issued a parking permit at DPD. For the terrace that you can't see. Unfortunately, the package was in front of the front door, facing the street. Everyone could have taken it.
Package is simply placed in front of the apartment building without ringing and everyone who walks past can take it with them. Great service
I do not understand. Precise registration when the package should arrive. Precise delivery. But not with me, but with the neighbor. Like me, he lives on the 3rd floor. So it couldn't have been because of the stairs. No note in the mailbox. So first I had to find out where my package is. By the way, my bell works well! Too bad. The messenger took a big New Year's tip ...
It's always the same, the first attempt at delivery is not possible if you complain it suddenly works and the next delivery is the same, you could really throw up, I wonder how companies can maintain something like that?
5 stars from me. No parcel service works better. Friendly, reliable and all agreements are kept. Top keep it up.
catastrophe !! 150m in front of my front door is a construction site, but it is easy to drive around. 2 times it could not be delivered because the driver could not operate the navigation system properly, so he intercepted it in front of the construction site. What is worse, he should at 3 times to the next packing station.
That would not have happened to our postman!
Greetings j.Sauermann
Delivery was in accordance with the tracking on the app
Like every time: Email that the shipment could not be delivered, although someone was present all the time.
Unfortunately, you do not always have control over which deliverer is used for shipping. We would definitely pay a surcharge to avoid DPD. Sad.
Parcel delivered to a non-existent address in the wrong city. What are postal codes for? At least the replacement delivery to a parcel shop worked the next day.
Simply bad! The card is thrown into the mailbox without a note and you can then search for your package. The totally unfriendly gentleman on the phone roars at you and then simply hangs up.
What kind of people are they busy there? Folks, if it somehow avoids delivery of dpd !!!!!!
So I asked to put my package in my neighbour's shop.
Where was the package? On the doorstep (on a shopping street) where there is
everyone could have taken. Put six!
I ALWAYS have problems with dpd ....... again today, laziness and unfriendliness of the deliverer, he just didn't want to carry my package up. Just left below the front gate and quickly disappeared. All other deliverers arrive without problems and very friendly. Because of chronic illness I am not allowed to lift and carry such weight. DPD is the king of the worst service ever !!
The most unfriendly deliverer by far. Impossible. Like to pay a surcharge for DHL and will be treated kindly. Poor underpaid, agitated people who don't abide by the speed limits at DPD. Certainly not a business model with a future.
Unsafe delivery, the goods are simply parked in the hallway without handover. In the event of a complaint, no one will respond. If it could be 0 points, it would be 0 points from me
Very good delivery person, always correct and on time. Shipments are announced, I specify the storage location. It works.
DPD gets a bad rating from me because yesterday the driver made 3 stops before me. I found out from the hotline. The package was delivered today, but the driver just put it in front of the door, rang it, and ran back to the car. When I was down (pregnant) someone was about to take the package away. I can think of only one thing about DPD: incompetent dirt loading
If I could not get a star, the package was damaged, then opened and repacked, supposedly everything was fine that cannot be and then it breaks down. In addition, the postman simply puts it in front of the door without giving permission and without giving notice !!! Then there is not even a telephone number where you can call, the company where I ordered it can't help, that's your fault!
None of this must be true! What a mess!
First it says the package is coming tomorrow, then I get a message that the package driver didn't meet me yesterday. The delivery date cannot be changed via the app and now my delivery has been delivered somewhere.
If you absolutely hate someone, then you should send the parcel with DPD! He then has endless joy!
Incredibly incompetent deliverers who, if they even try to deliver the package, either stuff it into the mailbox, ideally of course in the wrong one, although EXTRA you specify the upper floor or it is sent directly to some parcel shop, or the address is supposedly not found!
My experiences relate to Berlin
Parcels were simply handed over to a stranger in a completely different place, 15 km away. Fortunately, the gentleman was honest, found me and drove the packages past me ..
The 4th time I get something sent by DPD. It has never worked out !!!! This time the package should be delivered. If it is not, however, DPD called, call back. Four days later? Still nothing. Service number called. Long waiting times and then .... They hung up! Disgusting! One star is too many!
As numerous other customers have already written, it is stated that an attempt was made to deliver, although someone was definitely at home.
Also that the address was not found and the delivery was sent back to the sender was already there.
My personal impression is that they try to do something like this with extremely untrained staff.
For my part, I will lodge a complaint with the sender. I don't know if it will do anything. DPD is probably too cheap and you don't change there.
The program can be followed very precisely with the app. The times given are correct. This is what service should look like these days. If offered, I will prefer to have my orders shipped with DPD.
In the meantime, everything works great and to the minute. See exactly where the car is with live tracking. So you can expect 100% so far. A few years ago it was not so structured, but now you have to say: all thumbs up.
Just impossible this company. You can also save yourself live tracking. The stops are always more instead of less and then oh supposedly nobody at home. As always. Then email, please change your parcel shop. Ok done. Dan Mail, oh we made a mistake, your old shop is being set up again for you. OK. With the next package, unfortunately not able to deliver the package to the right shop. Although they wrote a mail beforehand. Incapable people who work there, no matter what department. Only full posts at dpd
In the future, care will be taken not to use the bad services of dpd. Specification of the storage location specified, the bell was not rung, and the storage location was not taken into account. Where is the package now?!? I will especially take care to avoid dpd in the future.
I am very satisfied with EMMA mattresses. Delivery is very fast. DPD delivered on time and reliably. I can only recommend DPD without hesitation
Although I was home and waiting for the messenger at the specified time, the package was delivered elsewhere and I didn't even have a notification in the mailbox! I can fool myself quite well!
Absolute mess!
Every delivery is delivered to any street neighbors, even though we and other neighbors are at home in the house. The doorbell doesn't even ring or a notification is thrown in the mailbox. Online it says cheekily: "Delivered + my own last name". Today the package was two doors down the driveway.
Just delivered it to the neighbor again, although I sent it back a week before, refusing to accept it.
This is the WORST of the delivery companies by far. Today our packet was simply thrown over the fence into the bushes and it was lucky that I saw it. They regularly drive right by and moments later we receive a mail "Sorry our driver couldn't deliver" and we had a 100 + value delivery of dog food listed as delivered, but they never came and when we called we were told it was impossible to trace. We refuse to order from any company that uses DPD as their delivery.
Well, guaranteed delivery date not met DPD and Hermes can get in the same boat and go under
My parcel is simply never delivered to my home!
The parcel carrier doesn't even ring at me, let alone because it's nearby.
Then it is said that I am not at home.
Never again DPD that was the last time that I pick up my 15 kilo package by train.
Simply depositing a package in a hallway where 50 people live and which is also publicly accessible is not possible. Then to receive an email that says that the package was delivered to me personally is very cheeky ...
Actually, I wouldn't give a star at all. Home address was requested. Delivered directly to the parcel shop without attempting to deliver. In the case of a complaint by telephone, it was alleged that the sender had subsequently rerouted the shipment, although the automatic announcement had previously announced that the shipment would arrive at my home in the next few minutes. The app already said, delivered in the parcel shop. Outrageous...
Once again my package was delivered to the wrong address. Once I could understand, but now again. I have no understanding for. Would rather not say what I think ........
The package was put in the garbage can without authorization ...
Driver drives like a wild boar! At 50 km / h through the 30 zone, past children playing! The driver's license belongs revoked!
punctual and very friendly. The exact time announcement is very pleasant, so you know when you have to be at home. Only at DPD, as far as I know!
The driver was very rude and didn't want to take the package to the first floor.
Parcel was parked 3 houses further. The woman who lives there has dragged the package, which weighs about 15 KG, to me.
Something like that is not possible!
Parcels are often not delivered and brought to the pick-up station on day 3. Even with a shelf Okay.
Or put it out at a neighbor's house 5 houses away. Without shelf Okay!
With the service hotline, you are thrown out of the line as soon as you have an employee on it. After 20 minutes of waiting !!! 2x in a row.
9 out of 10 deliveries by DPD go wrong. What a juice shop! Do not ring the bell even though you are at home, put packages in the rain next to the paper bin, nobody knows where the packages are if they do not arrive, are unfriendly, as soon as I see that my delivery should be done by DPD, I already expect that it will not arrive again . Incomprehensible! Calling the hotline is just as useful if a sack of rice falls over in China.
DPD is the most reliable for me with its app and you always have exact times when they come.
The employees are super friendly.
Best parcel service for me
I have had a delivery of my parcel and they have given it off to my neighbor with just the last name given. No address, just name. When going exploring the neighborhood and the houses on my street, the neighbor doesn t exist.
So now my parcel is with someone in lord knows what destination.
I find it impossible that the parcels are simply handed over to neighbors who are hanging around in the courtyard or are placed on other balconies, even though you are at home! The recipient doesn't even ring the bell and see if he opens! My neighbors do NOTHING about my parcels while I'm at home! If I am not found that is okay if it has to be. But straight away without having tried and I wait all the time for this package at home, it is below the belt! The parcels should be delivered where they belong and not at the first best you meet! You don't need to send a package announcement if you wait and suddenly get information that it is with the neighbor who is not there and on whose balcony you have no access!
No package received, but according to the system the goods have already been delivered
I didn't receive my package, but on the page it says that was delivered
My package was simply put in front of the door of the NEIGHBORHOOD (one house further) !?
7 hours was 5 times in a radius of about 400m and delivered (I hope) during this time the delivery points changed from 5 ... 11.45am should the delivery be to 44 .. 58 ... 79 ... 112 ????? How so. Were 4 x in a parallel street. and suddenly 20 km away. New time every 1/2 hour. After a waiting time of over 7 hours, delivery was made around 7:00 p.m. ... ridiculous. Missed appointments and other things. Never again DPD ... have also informed the customer that I / we .... sports club ... no longer buy there via IT. DPD does not answer emails ... it says a lot about the bad sender. I see that someone delivers with DPD, no order comes about.
Without any greetings
Something always goes wrong with dpd. The packages are not brought home even though someone is waiting at home at the time.
The delivery was announced twice and repeatedly canceled. Allegedly the address was incorrect, it was clearly written down by the sender, only the handwritten number abbreviation (assume for your tour) was crossed out and replaced by another number. There are no excuses for being a shame and not accepting it in this day and age. Other providers solve this much better!
Reliable, and friendly couriers.
The offered app and the notification options are great. Just as great is that you can direct the package during delivery.
Very nice and courteous deliverer! Fast delivery! /
Very friendly and delivered exactly at the specified time
We just delivered to someone, an absolute cheek! I've been trying to call them for 3 days or pick it up personally, it's a craft business one house away.
Everytime they delivered within the time window they had informed me previously.
Very bad treatment, disrespectful disrespect for the customer today, I received a package that I found thrown at the entrance of the building and found open. I hate dealing with this company.
Shiteeeeeeeee
Absolutely unreliable. Never delivers on time, only rings sporadically. Nobody can be found at the storage location. Nobody replies to emails, so the support is not useful for anything. If you want to call they gamble you with 0.60 .
This company belongs closed in my eyes!
Good specification for delivery and otherwise everything online well adjustable / selectable. Although the deliverers are not always friendly, "hello" and "goodbye" is always said!
The customer service I do not include in my review, since I have never had to use it. - but can also be seen positively .
Worst parcel service of all time: Today parcel is stored under the carport at the unoccupied neighboring property despite no authorization to park :-(
I am very happy with DPD. It is very easy to digitally change to delivery option. This is great if you have to react flexibly. The deliverers are all nice too.
Picked up by the shipper on May 22, 2020. Filed on June 4th, 2020 in front of my house entrance. DPD is the last! I don't know why there are always companies that deal with these people? Cheap is not always good! Finally wakes up and leaves DPD on the left ......
It took a full 8 days until the package was delivered from 29699 Bomlitz to 29683 Bad Fallingbostel after several phone calls!
DPD is totally overwhelmed and does not provide any precise information.
After querying the computer, the package arrives the following day.
After asking twice, I had an employee on the phone, then it went overnight!
I told the sender, he stops at the sender; DPD firmly
I no longer place an order!
In the meantime, I was informed that the package had been delivered.
Thank you DPD Bomlitz!
All year round so miserable! Allegedly delivered among other things! And the package cannot be found !!! When I order something and DPD is chosen as the delivery agent. I cancel everything! Doesn't even happen this year! So not an isolated case!
Excellent performance, you can track your package and the delivery time given is met.
zum wiederholten mal beim Nachbarn abgeliefert!
Ist auch schwer zwischen 31 und 31A zu unterscheiden!!
The driver is the most unfriendly I have ever experienced. Always yelling at customers and complaining when his instructions are not clear. How am I to know he isn't leaving the package inside the door? Every time I have encountered this driver he has yelled at me. Last time he expected me to carry two 20kg packages across the road because he couldn't find the door.
On the fourth day it finally worked. The hotline wrote to me for time reasons ...
The package passed at least 3 times in the van in front of my front door.
I have probably never seen a delivery from DPD where there was nothing to complain about. There was no bell today and I was only informed by email that the package was there - leaning against the door outside where it could be stolen. In the past, it was given to neighbors I don't know and who live down the street, and I didn't even have a note in my mailbox. When I say "will be delivered with DPD" somewhere, I start to feel completely uneasy - not to be used here in the area.
At first there was irritation,
as in the email of the package announcement
suddenly a completely different recipient
Was notified.
Therefore "only" 4 stars
The next day the package came
then exactly in the
Notified delivery time slot.
I am ultimately very happy with
the service of DPD.
Parcels half open and simply thrown in front of the door
Very quickly, on time and always happy and finally delivered in the morning too, I really liked that. Always my pleasure. Keep it up. Thank you so much. See you soon
Package just put down in the stairwell so lazily, not even rang the neighbors downstairs and didn't leave a note or anything
Everyone could have helped themselves there, why do you do such a simple job so badly, I deserve 0 stars
Simply put the package in front of the door. Package is gone.
for the third month in a row, our package disappears to some name we cannot understand. Our office is manned and parcels are always being delivered to neighbors who are not there. How can that be?!
Very unfriendly deliverer! Parcel service rang the doorbell and left immediately. When I pressed the handle to open the front door, he came back and tore open the door and literally threw the package Wort into the hallway and left immediately.
Packaging damaged, contents opened. An absolute cheek to open a package from a customer and then to open the content is not possible ...
Several times the parcel has not been brought up to the door, but only parked in the carpot where anyone could take it with them. I think it's rude that the postman is too lazy to run up the stairs !!
Incredible!!! Parcels are simply dropped off somewhere. Even without a parking permit. With furniture in the rain, that's not really good. If the driver is unable to find the address, the delivery appears to be parked somewhere. The main thing is that the delivery rate is right. Even in corona times and contactless delivery, this is certainly not the solution. The service on the hotline, which is possible by the way, is also bad. Agreements are not considered binding there. I am still waiting for an agreed callback today. Bottom line ... bad in every respect. I neither exist with any dealer who delivers with DPD. Then prefer 1-2 more for shipping and less trouble when receiving the parcels. Incidentally, this is not an isolated case, in the past 2 weeks 2 out of 4 deliveries were not delivered or were delivered incorrectly. It only works now 2 deliveries. If that's enough, please. With DHL's competition, the quota is almost 100%. I could also write something about, in the app, announced delivery that will be canceled on the delivery day without a comment and you have stayed in vain to receive the package (I have enough vacation days for such nonsense). But I'm just going to spare myself further details. If DPD has something like quality management, then it should start working slowly, because DPD is still light years away from quality.
Very timely delivery.. Online tracking is absolutely fantastic! Amazing service!
Just bad .. Parcels are given to anyone without being informed. The requested delivery date is ignored.
You can say when you would like it to be delivered and then it will be handed in where the deliverer thinks it is right.
Simply parked in front of the door (outside), not even rang the parcel anyone could have stolen
Get a star because zero doesn't work. Leave the package at the front door of the building without bothering to ring the doorbell and then happily announce by email that you have successfully delivered the package. And they ALWAYS do that.
Storage location AO name. And where's my package? Now I have to complain to the sender about the package. Are you serious? I have not named a storage location!
Package was put in front of the neighbour's door (I was at home). Anyone could have stolen the package.
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