Parcels are often not delivered and brought to the...

Parcels are often not delivered and brought to the pick-up station on day 3. Even with a shelf Okay.
Or put it out at a neighbor's house 5 houses away. Without shelf Okay!
With the service hotline, you are thrown out of the line as soon as you have an employee on it. After 20 minutes of waiting !!! 2x in a row.