DoubleTree by Hilton Los Angeles Downtown Reviews

Comfortable rooms. If you get a room near the street you will hear everything.

Excellent HOTEL DOWNTOWN Los Angeles. Close to art District and Japanese Village

Very fancy and nice. The staff were friendly and professional. Overall a great experience.

The room was as expected. The tub didn't drain well but that probably isn't a universal problem. The rest of the hotel was much nicer. The staff was courteous and helpful.

I've used the Hertz rental car office located inside here many times and it has by far become my preferred in the downtown area. Less busy and more cars than Union Station and without the hassle of going to Glendale or even all the way into LAX. Super friendly staff!

Excellent service and location, beautiful Japanese gardens, however the rooms are quite old and in need of renovation

Some staff not very friendly. Rooms and bed could use a refresh. Breakfast staff was very nice.

Beautiful location. The Japanese Gardens are amazing. I shot a wedding at this hotel and It was flawless. Great service staff as well.

We were in the Garden level for a dinner. The staff was good and the food was excellent!

Very nice. Was not able to check the gardens. Would love to next time.

There are people sleeping in tents on the corners of the block. Hotel seems clean and comfortable.

Post stay review: It was fine. I would not say I felt unsafe but I also did not leave the premises unless I was in a shuttle. I'm pretty sure my room was by the washers and dryers because it was very loud at times. Luckily I can sleep in any condition but others may not feel that way.

The front desk have inconsistent information about the variety of shuttles you can take from the airport and didn't seem eager to clarify anything.

Definitely will find another hotel if I'm ever back in Los Angeles.

BETTER DOWNTOWN HILTON EXPERIENCE. CLEANER ROOMS AND LESS AMBIENT NOISE.

Visiting a friend nice place clean and spacious decently sized rooms . Frosted glass showers

Comfortable rooms and great bed. I ask for extra foam pillows and they were in my room on my arrival. There could be a some more light at night and the shower pressure could be stronger but overall I'm happy with my stay. The chocolate chip cookies at check in are awesome.

The staff are friendly, but the hotel is tired. What I really hated was the prices at the convenience store. Every day need items were 3 times the price (9 dollars instead of 3) compared to stores outside. I can understand prices are higher in a hotel, but 3 times higher is a pure rip off!

I first booked a hotel downtown without planning a trip. So I think you can think of the room condition for the price as a business hotel.

Advantages.
1. Delicious welcome cookies (melting chocolate is excellent)
2. It is good to be able to park for several hours after check-out (the default seems to be until 2 o'clock, but it seems that it can be extended if requested at the front desk)
3. The staff are very friendly (a tall man with a ponytail at the front (resembling a football player Gareth Vale))
4. There is a Starbucks in the building
5. Give four bath towels

Disadvantages.
1. Hotel condition (it seems inevitable for this price in downtown)
-There is only one interior light.. (The table lights are over and there is no main light)
-The shower room's chin is too low to cause water fluctuations...
-The toilet lock was a device I've never seen before. I tried unlocking, but it didn't work properly, so I got stuck in the bathroom for a few minutes... I got stuck with my wife, too.
2. Too many sirens are heard at night

A wonderful hotel, we spent a week in September 2017 after spending two weeks in New Jersey in the hospitality of Nabil Boutros and his wife, Odette Karima, my sister Daddddad, Liza Dadddd, the most beautiful trip where she saw my sister before her death a few days ago

Great views. Excellent service and friendly employees. Good location near restaurants, shopping, the metro system.

Was a very nice atmosphere. Staff was pleasant and helpful

Excellent location!!! And gotta love the cookies!!!

We found this hotel clean, comfortable, and in a fine location to explore Little Tokyo and walk to Disney Hall. What made this hotel exceptional for us was the service. We received a call just after leaving the hotel that one of the parking attendants had found my husband's wallet which he had evidently dropped on the way out of the parking garage. We were impressed since the finder had had to do some research to get the phone number. What a fine employee!! All of the people who worked there were pleasant, friendly and helpful. While not a true luxury hotel, this one came close. I would stay there again.

Stayed here a couple days during New Year's and the Rose Parade. Near the gold line that makes it easy to get to Pasadena. Hotel itself is older, looks like it could use a remodel. Staff was nice and attentive. Nice garden/park attached to the hotel.

For a 4 Star hotel the wifi is terrible. Random disconnections every minute. If u don't care about wifi, great hotel.

Very nice building, staff are friendly and always willing to help

Got charged 60 dollars for parking even with validation.

I have eaten enough cookies to feed the entire staff

Our room (two queen beds on the 20th floor) feels a little bit cramped, but still very comfortable and well stocked with the usual hotel comforts. The lobby feels much nicer and more unique than you'd normally expect from a chain hotel. The location is fine if you're going to be spending time in Little Tokyo, otherwise expect a 15-20 min walk to any major downtown locations. The staff is extremely helpful- before arrival, we received a text message asking if we had any special arrival requests. We used points for our stay, so I can't say anything about the value for the money. However, expect a unique upscale hotel that feels more like a boutique than a chain hotel.

Hotel in the financial district of Los Angeles.
Very good service, there is always some employee who speaks Spanish.
They have valet service and they are very friendly.
The rooms are spacious.
The hotel has a small supermarket, but if you leave the hotel you will have a cheaper Chinese supermarket in the same block.
From the same hotel you can access a restaurant and a starbucks, where breakfast is cheaper than in the hotel itself.
All rooms have an empty fridge, for you to put what you need, flat screen TV about 40 ", ironing board and iron, safe and coffee maker with coffee.
At the check-in they give you a chocolate cookie.
Everything is very clean.
Parking fee.
Adjustable AA in each room, works perfectly.

Great location, in house bars and restraunt are good, walking distance to Little Tokyo and Arts District food, bars, brewerys and shopping - Garden space is a delightful respite - great staff and rooms.

Some parts need to remodel because it was not very clean.

Checked in Thursday night left car with valet, Friday morning went back to car for new iPad. iPad not there, valet just so happens to park my car in only area in THEIR garage that has no camera coverage, mysteriously iPad is gone! Their in house investigation can t find any evidence as the car was parked in a blind spot . The ridiculous part is when I m checking out, still no official report on the incident AND they charged me for valet when THEIR valet stole a $700 iPad!

Zeni at the Front Desk was the absolute greatest! We were stranded overnight without our car or any of our personal affects, but Zeni found us a beautiful room with a warm cozy bed to rest our heads, and sent us off with warm cookies and bottled water. The breakfast staff was just as welcoming and accommodating, as they stopped to check on us or chat a few minutes to really connect. The food itself was delicious, with a fantastic assortment to choose from. The morning desk staff were also very sweet, but we regret we didn't get their names as we weren't entirely awake yet... This was a great experience overall, and the absolute best staff we've ever had the pleasure to meet at any hotel! Thank you guys so much for everything!!!

-Mac & Kasstle (the elf lass)

Breakfast is great. The bed is... Meh, needs to be replaced. Rooms are okay. Nothing special. Honestly I've stayed at La Quintas' that we're nicer. But can't beat the $25 breakfast buffet! Unless you consider the obserd price for breakfast.

Nice hotel right in J-town. We've stayed several times. It has a rooftop garden, nice bar and good rooms.

Beautiful hotel and centrally located. Couldn't ask for a better place to stay.

Great location in Little Tokyo, convenient to art museums, Union Station, and City Hall. Room had Japanese-inspired window screen. Self parking was $35/night.

Good standard hotel, good service. Head shower only, in fair condition. The most significant drawback - location. Not at all resting for tourism, the environment is not very sympathetic in the evening

Parking too expensive 35 dollars a day parking id not included with the hotel room wicj is already expensive disappointment

I am currently staying at the hotel, first of 3 nights here. Loud noise fromwater running through pipes. I asked about it and they told me all of the rooms have that noise. My coworkers room does not have the noise. I called front desk and they told me I was wrong. Now after midnight and I can't sleep. Terrinle

The best thing was the Zen garden. Bathroom had water damage walls. Over priced food. staff unfriendly check in. lots of people camped on the streets all around, not safe for walking. Very dirty city.

High-floor room, very nice hotel. Three blocks from old Downtown LA. The hotel was very nice. Good ASIAN food options close by, beautiful views of the LA mountains, but foggy on my visit. Be a bit weary of the walk as there are MANY homeless tents directly on the sidewalk. I was not hassled, but I am a big guy.

Service is poor. When request a pack and play for my son it was never delivered to the room even after repeated calls. When leaving the hotel I request bell service to help with our bags. The bell man never came. Only positive aspect of my stay was the restaurant called Justice that is located inside the hotel. Good food (fish tacos). Homeless people constantly coming into the lobby bagging for money. I will never stay in this hotel again.

The ballroom was beautiful and spacious. The decor was lovely and very relaxing. The service desk was also very friendly and helpful.

Nice spot good staff clean rooms decent resteraunt and good bat

Great Venue for hosting conferences and the food is pretty good.

Nice place. Good location by Little Tokyo. Code to Union Station.

Friendly guest services. Check in was quick. Love the complimentary water bottle and cookies. The room was clean. The bed was cozy. Would return again.

The hotel was great! I was not Happy with the fact I was not told at check-in even though I was a hotel guest I had to pay $41.00 for parking.

No comments How to sleep after seeing this behind your ear!? after this incident, they gave us different room which was dirty and we left hotel right away. very disappointing... won t deal with them anymore.

Nice hotel, the roundabout was terrible, though because cars were left there without any drivers in sight for a long period of time.

Went there for lunch (the justice bar) and drinks and had a great time! Our server was hilarious and provided great service, and the blue crab cake sandwich I had was excellent. Definitely would eat there again

great location, upgraded venue, close to authorities

OK room, but not much around this area to do, eat, or see. I wouldn't recommend venturing outside of this area, either.

Located in Downtown, not far from "Skid Row", so plan your trips on foot. The rooms to the Starsenseite are extremely loud, but after consultation with the staff at the front desk was assigned a different, quieter room. A very big drawback is the access to the wifi. This can only be done through a Hilton app, which you have to download first in the lobby, because you can not get in the room so the wifi. and even after loading the app and registration, it is very awkward to get in the Wlan. Here should urgently be improved.

LOUD! Outside noise very loud all night long. The large room windows don't reduce any noise at all. Couldn't sleep because of this. Maybe try and get room on upper floor to try and escape some of the noise (i was on 8th).

Also, rooms are a little dated and smaller.

Excellent!! I need 2 Queen Beds Garden View Non Smoking. Coming soon!!

Did not stay over night was just the for wedding preparations. Rooms were clean but small and squeaky beds

It was clean, had a nice atmosphere. The staff was pleasant

Great friendly service at the bar. Great location right in little Tokyo. You can easily find many good Japanese sushi and ramen places within walking distance

Housekeeping didn't change sheets. Guest services reluctant to help. Outdated.

I would not recommend this hotel in LA. I've stayed in Hiltons/DoubleTree in LA, Boston, San Fran/Hawaii/NYC etc... and this as by far the worst of them all. Rooms needed an update. Carpet floors were sticky, bathroom needed some upkeep, bath curtain was stained, worn sealant, etc. Fridge was very loud. TV had bad reception and channels went in and out. But really, I could have lived with all of this until dealing with housekeeping and guest services. We stayed here 7 days and only requested our room cleaned on day 5 because my husband got a haircut and shaved hair was on the sheets. We were so surprised to come to our "clean" room to find hair all over the pillowcases and the scent from the salon's hair product still on the bed. Guest services gave me a hard time when I wanted a solution. After a long phone call, they finally offered that someone would change the pillowcases. They wouldn't believe me when I said housekeeping didn't change the sheets when they didn't even see what I saw.

Had wedding here. It was awesome! Venue is gorgeous, and the coordinator is so helpful.

It would be great if the maids stopped letting the door bang everytime she goes in or out. Dont they have door stops?

Clean and quiet. Not a bad location. Close to subway entrances and Chinatown.