Our room (two queen beds on the 20th floor) feels ...

Our room (two queen beds on the 20th floor) feels a little bit cramped, but still very comfortable and well stocked with the usual hotel comforts. The lobby feels much nicer and more unique than you'd normally expect from a chain hotel. The location is fine if you're going to be spending time in Little Tokyo, otherwise expect a 15-20 min walk to any major downtown locations. The staff is extremely helpful- before arrival, we received a text message asking if we had any special arrival requests. We used points for our stay, so I can't say anything about the value for the money. However, expect a unique upscale hotel that feels more like a boutique than a chain hotel.